Vodafone Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone Mobile Broadband.

Recent Customer Ratings for Vodafone

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 147 customer ratings since 2020-10-27 (Show all time ratings)

Visit Vodafone Mobile Broadband   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

168 Customer Reviews over 5 pages

  • Reviewer
    Location
    UK
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.

    Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone Vodafone customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.

    Vodafone just have not got a system in place, and you will suffer if you go with them...
  • Reviewer
    Location
    Not Applicable
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very fast 4G connection, terrible technical support.
  • Reviewer
    Location
    north-west
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    No hassle with USB dongle and connecting up from standard Vodafone box. Pay as you go was fine for three years.There was a monthly expiry date and so I'd buy a £15 voucher from shop and from the box would simply type-in the number and I was again connected up to the internet. Then Aug 2013 they brought in data packs, upped the price to £20 and I had to open an online account. I couldn't manage the top-up and went round in circles and always ended up having to get their help in converting my voucher to data. I then had to wait up to an hour (usually) for internet connection.I wondered why they just couldn't tell how it wa done and they kept telling me they were going to update the website. I'd visit the shop and they'd spend 15 minutes connecting up my laptop! Then they advised me to get the tech team to do it by phone. Then it was customer services who did it. Then 14 months later I was told that I couldn't do it online/account top-up myself, that I would ALWAYS have to ring up monthly for them to convert my voucher (or card payment) into my usual 3GB data. As my mobile phone wasn't with Vodafone I had to pay for this at UK rate. I was put through to Indian, African and Scottish people, all friendly and with helpful attitude but have never once got an immediate response to my call (usually all-back) or internet. This month (Nov 2014)they couldn't get me on the internet for two days! This is a long review. It's been a long time frustrated and inconvenienced and I just want you all to be warned. It's PAYG dongle works just dandy ...once you're finally connected!
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I got this PAYG dongle in November 2010 as I've moved house and needed broadband. This was a great deal at only £15 a month with 3GB allowance. Sadly, Vodaphone have reduced the monthly allowance to 2GB from 1st February 2011 so I'm desperately trying to find another provider to change back to 3GB. WOULD NOT RECOMMEND THIS IF YOU NEED MORE THAN 2GB PER MONTH.
  • Reviewer
    Location
    Stoke-on-Trent
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I purchased a Vodafone braodband dongle as I don''t have fixed line broadband at the moment. At a stroke this device has reduced my computer to an infuriating mess of delays and lock-ups and blank pages. I am at one of the highest points in the city and have clear views. My property is also on the first floor so I should have no problem picking up up a signal. In fact the device usually connects with at least three bars. Any broadband speed checker usually reports speeds of up to 1.6Mb but this is belied by the actual real-life performance of the piece of rubbish which can be measured in the low, 'k's'. Even though I have registered the unit with Vodafaone and had the restricted access barr lifted (what a nightmare) I still have to termiante the connection every eight hours or the barr goes back on. Despite profits of over £8,000 million a year don't expect Vodafone to do anything about similar problems if they happen to you. Thanks Vodafone - thanks a lot.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    After being with this company for almost 2 34 months It is time for change, the network has become worse, the service is terrible and the reliability is useless on average i have to call their customer services atleast once a month to get them to fix something, i have already had 4 dongles in 2 18 month contract periods due to the dongle breaking (not my fault) pluss you cannot open your nat types for use with Xbox 360 (i have tried everything). if you want mobile broadband dont get it from Vodafone
  • Reviewer
    Location
    North Yorks
    Reviewing
    Vodafone Mobile Broadband
    Date
    Comments
    Keeps losing connection and very slow. Tech support bad.
  • Reviewer
    Location
    witherley, atherstone
    Reviewing
    Vodafone Mobile Broadband
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Although the package was sold as "up to 2.2Mps" i think that i have only ever seen the speed hit 2.1 Mbs once in the 6 months that i have had it. I would like to see providers state a guaranteed minimum speed before selling the "best case" scenario as fact.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.