Direct Save Broadband Buyers Guide

Founded in 1999, Direct Save Telecom offer 'no frills' broadband and phone, and 300Mb Fibre To The Home in selected areas

  • Fibre to the home in selected areas with speeds of up to 300Mb
  • Good value home phone call plans with all deals
  • Traditional standard and fibre broadband also available
  • UK-based customer service

0800 027 8850   Go to site

Direct Save Fibre To The Home 25Mb
£29.95 per month
12 month contract

£49.90 upfront cost

  • 25Mb average download speed
  • 5Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • 12 month contract

0800 027 8850   Buy now

Direct Save Fibre To The Home 80Mb
£36.95 per month
12 month contract

£49.90 upfront cost

  • 80Mb average download speed
  • 20Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • 12 month contract

0800 027 8850   Buy now

Direct Save Fibre To The Home 300Mb
£53.95 per month
12 month contract

£49.90 upfront cost

  • 300Mb average download speed!
  • 30Mb average upload speed!
  • Truly unlimited usage
  • Direct Save Discount Card for many major retailers
  • Fibre to the Home for IFNL homes
  • 12 month contract

0800 027 8850   Buy now

Direct Save offer a range of standard and fibre to the cabinet packages alongside their fibre to the home offers. They come with various call plans and contract lengths. If these packages interest you, then visit Direct Save for more information about their standard broadband packages or their fibre packages.

Reasons to choose Direct Save Telecom

  • Fibre to the home - packages with speeds from 30Mb to 300Mb available in selected new build properties
  • Best for new build estates - in supported new build developments Direct Save may be your cheapest (or only) way to get fast broadband
  • Fibre to the cabinet packages also available - average speeds of 35Mb or 63Mb available in enabled areas
  • Phone bundles - you can add a call plan to the FTTH package if you need it
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • Fibre to the home has limited availability - it's currently only available to around 40,000 homes
  • Relatively low upload speed on FTTH - despite the maximum download speed of 300Mb, FTTH products range from 5Mb to 30Mb for upload speed
  • 'No frills' service - few extras as low cost has been prioritised over other concerns
  • More expensive outside of network areas - those in rural or remote areas may pay more for a standard or FTTC deal

Features at a glance

  • Range of packages available with average speeds of 30Mb to 300Mb on fibre to the home

  • FTTH broadband on 12 month contract; other deals on 12 months or 28 days minimum contract

  • Truly unlimited usage allowances

  • Free connection for standard and fibre broadband, £70 installation for FTTH

  • UK based customer support between 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays

  • Free N-rated wireless router, postage and packaging charges may apply

  • Pay for only the calls you use on all packages, evenings and weekends or anytime calling options available

  • Direct Save have published a Traffic Management Policy

2.5 stars
  satisfaction rating based on 100 customer ratings since 2018-10-10. See more Direct Save customer ratings and reviews.

Details last checked on 2019-11-14

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Direct Save Fibre To The Home 25Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add voice service for £4 a month, call plans available from £3.95

802.11n Wireless Router

averages
25Mb
truly
unlimited
12
months
£409 £29.95

£49.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 40Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add voice service for £4 a month, call plans available from £3.95

802.11n Wireless Router

averages
40Mb
truly
unlimited
12
months
£457 £33.95

£49.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 80Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add voice service for £4 a month, call plans available from £3.95

802.11n Wireless Router

averages
80Mb
truly
unlimited
12
months
£493 £36.95

£49.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 220Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add voice service for £4 a month, call plans available from £3.95

802.11n Wireless Router

averages
220Mb
truly
unlimited
12
months
£649 £49.95

£49.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
Direct Save Fibre To The Home 300Mb More Info

Inclusive: Direct Save Discount Card for many major retailers
Add voice service for £4 a month, call plans available from £3.95

802.11n Wireless Router

averages
300Mb
truly
unlimited
12
months
£697 £53.95

£49.90 upfront cost

Go to site

Or sign up by phone
0800 027 8850
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-11-14

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.3 stars

Based on 100 customer ratings since 2018-10-10

Show all time ratings

Add your own review of Direct Save

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Had no problems with anything since switching from bt,four years we have been with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cleethorpes Direct Save  
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Direct Save  
Try to avoid them! There are thieves
They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Direct Save  
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Falkirk Direct Save  
broadband speed is weak BUT service from directsave is good
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hereford Direct Save  
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Whitwell Direct Save  
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Grays Direct Save  
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex Direct Save  
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Truro Direct Save  
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Taunton Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Direct Save Telecom

Bargain Broadband for just 95p from Direct Save Telecom!

Posted on 2015-12-21 16:48 in News Offers Direct Save

Direct Save Telecom are already one of the cheapest broadband suppliers out there with their £1.95 broadband and calls package. However, this hasn't stopped them from introducing a new, cheaper deal! They now offer a fantastic unlimited broadband contract for only 95p a month!

This deal is on a 12 month contract and comes with a free wireless router. It also features an only pay for the calls you make phone package, charged at the standard Direct Save call rates. This is ideal for those who primarily use the inclusive minutes on their mobile phone contracts to make calls and don't want to pay extra for landline call features they simply won't use.

While you will need to pay £17.75 line rental a month, you can reduce these costs by paying £138 for a year up front, making it the equivalent of only £11.50 a month!

Interested in this deal? Head on over to Direct Save Telecom to sign up! Looking for a deal with a phone package or fibre broadband? Check out the other offers from Direct Save Telecom!

Only available within Direct Save Telecom's low cost network area, more expensive packages are available for those outside of their network area. One-off setup fee of £24.95 applies along with £8.95 delivery fee for the router. Calls to UK landlines cost 15.75p to connect and then 9.5p a minute.

Comments

Direct Save Telecom

Direct Save rebrands to improve customer experience

Posted on 2015-06-03 12:20 in News Direct Save

Direct Save have recently revamped their website to make it easier on the eye and to navigate around so that customers can easily find what they're looking for. The new-look website that works smoothly on both computers and mobile devices also makes the process of buying broadband from Direct Save much simpler, be it online or over the phone.

Direct Save offer a range of products to customers, including basic broadband and phone bundles, Fibre Optic broadband, and Fibre to the Home in selected areas. They are also one of the few Internet Service Providers who provide no contract ADSL broadband, allowing customers to control their account on a month by month basis, making these packages ideal for people in short-term accommodation and for students in need of cheap broadband.

Interested in taking a broadband package from Direct Save? Why not browse through the deals available, including three months free on selected Fibre products!

Comments

Direct Save Broadband Buyers Guide - Is Direct Save right for you?

Can I get Direct Save Telecom?

Direct Save's most compelling product is their fibre to the home package which is able to offer speeds up to an impressive 300Mb.

These deals are only available where the FTTH technology has been deployed by OFNL (Open Fibre Networks Limited). This happens in new build estates, where it's often the only initial option for getting fast broadband. As of early 2019 OFNL service more than 2700 postcode areas, representing around 150 different sites. This is estimated to be around 40,000 homes. Use our postcode checker to see if you can get Direct Save Fibre to the Home where you live.

Direct Save are the cheapest reseller of OFNL services. The installation process is different to that of other fibre broadband packages and requires your home to be hooked up to the fibre network directly, via a connection point on the pavement outside. If you're in a house where this has already been done, then you can simply connect your router and you're ready to go. If not, an engineer will need to complete the installation. This costs more and may take a few weeks to schedule.

Direct Save also offer more traditional standard and fibre to the cabinet broadband services through the Openreach network. Although these don't have the same lightning fast speeds they do have near-universal coverage of around 95% of homes. 12 months and one month rolling contracts are available. Prices vary depending on where you live because Direct Save split their network into low cost and non-low cost areas. The latter is mainly remote, rural areas where you already have fewer options for broadband products, and they might also achieve speeds lower than the quoted average.

What packages are available?

Direct Save Telecom offer a whole host of packages for their fibre to the home, fibre to the cabinet and standard broadband products.

If it's available to you, you can get the OFNL Fibre to the Home deal in five configurations:

  • Direct Save Fibre to the Home 25Mb - fully unlimited FTTH broadband with 25Mb download speed and 5Mb upload speed
  • Direct Save Fibre to the Home 40Mb - fully unlimited FTTH broadband with 40Mb download speed and 10Mb upload speed
  • Direct Save Fibre to the Home 80Mb - fully unlimited FTTH broadband with 80Mb download speed and 20Mb upload speed
  • Direct Save Fibre to the Home 220Mb - fully unlimited FTTH broadband with 220Mb download speed and 24Mb upload speed
  • Direct Save Fibre to the Home 300Mb - fully unlimited FTTH broadband with 300Mb download speed and 30Mb upload speed

These deals all come on a 12 month contract. There is a setup and activation fee, but how much this is depends on whether your home is already hooked up to the network. If a previous owner has used any OFNL provider (not just Direct Save) then it will be, and the activation fee will be £25. If not, you'll need an engineer to connect you, and this will cost £39.95. This is lower than most other OFNL providers charge.

Because fibre to the home doesn't the use old copper phone cables at any point - unlike fibre to the cabinet - you can get it without a BT phone line. If you want to keep a landline you can add a voice service for an extra £4 a month, and the price of the calls you make will be added to your bill each month. If you make a lot of calls you can add an Evening and Weekend UK Calls or Anytime UK Calls plan on top of this.

This phone service runs over your internet connection. This means it will be unavailable if your broadband goes down for any reason, including if there's a power cut, and you wouldn't even be able to make emergency calls.

Direct Save also offer three more traditional broadband plans:

  • Unlimited Broadband - unlimited standard (ADSL) broadband with an average download speed of 11Mb and 1Mb upload
  • Superfast Fibre Broadband 38Mb - entry level fibre to the cabinet with a 35Mb average download speed and 9Mb upload, fully unlimited
  • Superfast Fibre Broadband 76Mb - the fastest fibre to the cabinet package with a 63Mb average download speed and 17Mb upload, with unlimited use

These three options are available on a 12 month contract by default, or you can choose a rolling monthly deal with no contract for around £10 to £12 a month extra. In all cases, the price goes up once your initial contract period ends. You do need a phone line for all these deals, and you can add your choice of Evening & Weekend or Anytime calls.

Which package should I choose?

If you're in an area where Direct Save's fibre to the home service is available, you've got a choice between five speeds.

In many new build estates, OFNL products often represent the only way to get internet access. These homes are not always connected to the BT phone network straight away. If this applies to you, you'll have the choice of different OFNL suppliers, of which Direct Save is the cheapest.

When you sign up you will then have to choose the speed you require, ranging from 25Mb to an ultrafast 300Mb. The first three - 25Mb, 40Mb and 80Mb - are broadly in line with what you get from fibre to the cabinet providers (albeit the slowest is a little slower and the fastest a tad faster). 25Mb is definitely the entry-level option. It could handle a couple of people streaming Netflix at the same time, but doesn't give you that much room for growth. The 40Mb option should be plenty for most households' needs. Only if you have greater demands would you need to look at the faster plans.

The other thing to consider about Direct Save's fibre to the home deals is that their upload speeds are not that great, and certainly well below many other FTTH providers. Admittedly, upload speed is a secondary concern for most users. But if you work from home, or do other things that need fast upload speeds (like using cloud services or if you have a budding YouTuber in your family) then you have no choice but to look at the two fastest plans. Only these will give you speeds noticeably beyond what you'd get with an old fibre to the cabinet deal.

If you aren't in an FTTH area you can, of course, consider Direct Save's standard deals. But these use the same technology as most other broadband providers, and you'll find many others with either cheaper rates or more features. When weighing up their offers, keep in mind whether or not you're in a low cost area, as that will affect how much you pay quite considerably.

Points to consider before you choose

  • Do you live in a OFNL fibre to the home coverage area and which download and upload speed option will meet your needs and budget?
  • Do you need fast upload speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Do you need a landline, and do you make a lot of landline calls?

Compare all Direct Save Telecom deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • UK-based customer support - Direct Save Telecom's core technical support team operate 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays and Sundays, and customer support calls are free under the various inclusive phone packages.
  • Free N-rated wireless router - All packages come with a free N-rated wireless router to help you manage your connection. You will need to return the router if you leave Direct Save Telecom or you'll be charged an extra £35.
  • Direct Save Discount Loyalty Club membership - Get up to 25% discount from a varied range of retailers, including Apple, Sainsbury's, Marks and Spencer and Hilton Hotels.

What are the benefits of Direct Save Telecom?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fibre to the home - If you're lucky enough to live in an area connected to the OFNL fibre to the home network then you can enjoy speeds averaging 300Mb at competitive prices. That's some of the UK's fastest broadband!
  • Cheapest OFNL provider - Direct Save rank among the cheapest OFNL providers in the UK.
  • No contract option on standard and FTTC deals - Don't want to commit to a long contract? You can get Direct Save's basic broadband deals without any contract at all.
  • Free tech support - If you experience any problems you can speak to their tech support lines for free, although it isn't available 24 hours a day.
  • No phone line needed - Sign up for fibre to the home and you won't need a BT phone line installed, and won't have to pay line rental. You can add a voice service if you need one, though.

What are the drawbacks of Direct Save Telecom?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Fibre to the home has limited availability - Direct Save's ultrafast fibre to the home service is currently only available at selected new builds in 40+ English towns and cities connected to the OFNL network.
  • Relatively low upload speed on FTTH - Despite the maximum download speed of 300Mb, FTTH product range from 5Mb to 30Mb for upload speed, which could seem very slow in comparison if you upload a lot of large files or use cloud backup services.
  • Activation fee - You have to pay an activation fee on fibre to the home, and it'll be a higher if your home isn't already hooked up to the OFNL network.
  • No TV options - If you want to add Sky or other premium TV services you have to buy them separately.
  • Normal deals more expensive outside low cost areas - If you live outside of Direct Save Telecom's low cost areas, the cost of their standard and FTTC deals rises substantially.
  • No standalone broadband - All Direct Save Telecom packages include a home phone service, meaning that you might need to pay for a phone that you will not use, or need to switch phone provider when you'd rather not. However, the various inclusive phone deals mean that this would only be a problem to a few.
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