BT Broadband Buyers Guide

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with Superfast Fibre averaging at 50Mb
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Superfast Fibre comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 42 Premier League matches

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BT Fibre Essential
£24.99 for 24 months
£34.99 thereafter

£19.99 upfront cost

  • Black Friday 24 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 36Mb average download speed
  • Unlimited Wi-Fi access
  • BT Home Hub 5 with N-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 200GB Cloud Storage
  • Only pay for the calls you use
  • 24 month contract

Buy now

BT Superfast Fibre 2 with Calls
£34.99 for 24 months
£47.99 thereafter

£9.99 upfront cost

  • Black Friday £120 BT Gift Card!
  • 24 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

BT TV Entertainment with Superfast Fibre and Calls
£44.99 for 24 months
£56.99 thereafter

£19.99 upfront cost

  • Black Friday 6 months of Amazon Prime Video
  • 24 months reduced price!
  • 50Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Only pay for the calls you use
  • 24 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Superfast Fibre 2 - BT were the first to offer the higher fibre to the cabinet (FTTC) speeds, now at 67Mb average speed, and ultrafast 160Mb and 300Mb fibre to the home products are rolling out in some areas
  • Faster basic fibre - BT's Superfast Fibre 1 fibre products offer speeds averaging 50Mb, beating most competitors' approximately 36Mb average speed products
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies, sport and catchup TV powered by YouView
  • Comprehensive security - with BT Virus Protect, Web Protect and True Key
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Smart Hub for Superfast Fibre - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • If you can get Fibre in your area, you will not be offered the slowe, standard broadband packages
  • Best Hub not on standard broadband - If you're not opting for BT Superfast Fibre you need to pay £50 extra for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 18 month contracts and prices rise from the 19th month
  • No fixed price term - Prices may rise during your 18 month minimum contract

Features at a glance

  • Download speeds average at 10Mb for standard broadband, 50Mb for Superfast Fibre and 67Mb for Superfast Fibre 2

  • 24 month contracts on all deals

  • Truly unlimited download allowances

  • Many deals with free or discounted activation

  • Free 24/7 customer support

  • Security includes fre BT Virus Protect for between two and 15 devices, Web Protect and True Key, plus Parental Controls

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Superfast Fibre

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • No inclusive calls, option to upgrade to 500 anytime minutes for £5 a month or unlimited calls for £12 a month

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

3 stars
  satisfaction rating based on 13495 customer ratings since 2018-11-23. See more BT customer ratings and reviews.

Details last checked on 2019-11-22

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

BLACK FRIDAY SALE

BT Broadband with Calls More Info

Black Friday offer: 24 months reduced price!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

Phone CallingLine Rental

averages
10Mb
truly
unlimited
24
months
£320 £24.99
£32.99 after 24 months
Only available in non-fibre areas

£19.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT Fibre Essential More Info

Black Friday offer: 24 months reduced price!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
24
months
£320 £24.99
£34.99 after 24 months

£19.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT Superfast Fibre with Calls More Info

Black Friday offer: £120 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
24
months
£358 £28.99
£36.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT Superfast Fibre 2 with Calls More Info

Black Friday offer: £120 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
24
months
£430 £34.99
£47.99 after 24 months
Gift card only available to new customers signing up online

£9.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT TV Starter + BT Sport with Broadband and Calls More Info

Black Friday offer: 6 months of Amazon Prime Video + 24 months reduced price + BT Sport Pack + free AMC channel!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
24
months
£480 £34.99
£42.99 after 24 months
Only available in non-fibre areas
Offer only available to new customers signing up online


£59.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT TV Entertainment with Superfast Fibre and Calls More Info

Black Friday offer: 6 months of Amazon Prime Video + 24 months reduced price + Half price BT Sport + free AMC channel + Smart Hub!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
24
months
£560 £44.99
£56.99 after 24 months
Offer only available to new customers signing up online

£19.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT TV Entertainment with Superfast Fibre 2 and Calls More Info

Black Friday offer: 6 months of Amazon Prime Video + 24 months reduced price + Half price BT Sport + free AMC channel + BT Sport Pack + Smart Hub!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£620 £49.99
£62.99 after 24 months
Offer only available to new customers signing up online

£19.99 upfront cost

Go to site

BLACK FRIDAY SALE

BT Entertainment Extra with Superfast Fibre 2 and Calls More Info

Black Friday offer: 6 months of Amazon Prime Video + 24 months reduced price + Half price BT Sport + free AMC channel + BT Sport Pack + 4K UHD BT Sport channel + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£670 £54.99
£67.99 after 24 months
Offer only available to new customers signing up online

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-11-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 13513 customer ratings since 2018-11-22

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Worst company i have ever dealt with. All they are interested in is signing you into a contract then providing you with crap service. My broadband speed was 2MB! When i complained they said the small print states a minimum of 1 MB ! They then offered me an updated router for £70. Dont be fooled by the name. BT is crap. Ive since moved to talk talk. Excellent customer service. Excellent broadband speed and at 1/3 of the price.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness BT  
Honestly I can cope with the crappy broadband speed, what really pisses me off about bt is how often there’s a problem and we just lose internet all together. I’m a student and I have a whole lot of my work online, I rely on the WiFi heavily, so when there’s ‘an error on the line’ so it just doesn’t work and I can’t do anything it’s bloody inconvenient. Inconvenient doesn’t even describe it and I would be a lot more vivid if I could. If I could I would give it 0 in broadband reliability and overall satisfaction. Our WiFi has stopped working altogether multiple times and each time they **** around for a while saying that an engineers coming and then that there was an error and they can’t so it’s delayed and I end up going weeks paying for extra data and piggybacking off the school WiFi and my friends hotspot which costs me money and isn’t good for anyone. On top of this because of where we live I don’t have service anyway so I’m not contactable for a while and can’t do anything. The only reason I wouldn’t give customer service 0 is because I have pity for the poor ******* who work for this company. We pay £30 or something a month for this and honestly I think we should be paid for the torture which is using bt.
NEVER USE BT, ITS HELL. (Especially if you live in the countryside).
  • Speed
    2 stars
British countryside BT  
Speed of "super fast" business broadband (paid extra money for it & been waiting nearly 3 weeks) Ping 656, download 0.51 Mb/s, upload 0.23 Mb/s - tested on 3 different websites If you don't like our Internet find another supplier "BT Customer Service" Are you seriously BT?!?!?!?!?!?!?!?!?!??!?!?!??!?!?!?!?!??!?!?!?!??!??!??!??!?!?!?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton BT  
I am very disappointed of this company.

Prices always go up during the contract. When contracts ends they charge you more than normal. The internet speed it's not great. During the night the internet sometimes falls.

I will NEVER use BT again in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bath BT  
We went with bt as the previous tenant was with bt and we thought it would be a straight forward swap to our name. This was not the case ! We had an order for the phone line and internet to be changed into our name (which apparently you need an engineer to come out 2 weeks later to do) when this was done, we recieved a new number ..we requested from day one to keep the previous number as we were running a business and that was the number our customers where familiar with. We were informed that as soon as the order was completed we can ring up to confirm the number change, So we did. We were then informed that the number would be changed within 24 hours .... 24 hours later the number was still not changed. After ringing back the following day we were then informed that there was another order on the account that had to be completed before the number could be changed. As we had not placed an order they cancelled the order and told us it would be another 24 hours before the order would be cancelled and then to ring back for the number to be changed. So as you can guess we rang back 24 hours later to change the number to then be told someone didnt cancel the order so they would cancel it and it would take another 24 hours ( why it takes 24 hours to press the cancel order button I do not know! ) since receiving our bt order on 5th November we are still waiting to have the number changed back to the original number! After being on the phone many days and many hours I was finally passed to a supervisor who informed me that IF I WAS TO PAY FOR THE BUSINESS ACCOUNT I WOULD RECEIVE A BETTER SERVICE! Which we were told at the beginning it will be easier to stay as a personal customer for now as that is what the previous tenant was and that it would be easy enough to change at a later date! After speaking to this supervisor I was informed that he would cancel the order and he would call me back to re arrange the phone number change between 11:00-13:00, did I recieve a phone call ? NO I DID NOT! I rand up at 13:02 to find out why I hadn't recieved my phone call and the lady on the phone said she had passed the message on for me to get my phone call. The NEXT day I recieved a call which was not from a supervisor and was informed there is nothing they could do as I'm not named on the account even though they have been speaking to me everyday since getting Bt and everyday they recieved permission to talk to me and permission to change the number! All we want to do is have the original number back on the landline which has took 8 DAYS so far and still counting ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shocklach BT  
WORST INTERNET EVER! I've tried many different service providers but this is the icing on the cake when it comes to bad internet! There is no internet full stop! The constant connection dips 24/7 is ridiculous! My emails don't even come through for days coz of how bad it is! I can't even game online anymore coz the lag is unreal and embarrassing and everyone keep telling me to switch my service provider coz it's trash! Don't ever go with BT, It's horrendous. I connected it to my phone but it doesn't even connect to my TV. Absolute trash!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool BT  
After 90 days I finally managed to get broadband ordered. I had to chase BT up for info all through the process instead of them coming to me and the text messages I received bore no relevance to my order. After all that the final guaranteed speed that they can give is an abysmal 3Mb/s
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
Cumbria BT  
I feel like every one of the reviews for every service provider is automated by the opposing competitors to extend the likelihood of finding different providers.. by was good for me yet the reviews are insanely bad. I got a good deal and had to sign off of it as I literally didn't need it because I bought a phone contract that gets 100gb data a month..
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
None BT  
We pay £87 a month for shocking broadband. The download speeds are appalling and the speed test online states they are not able to process the speed - which is a complete cop out. Disgraceful having to pay this amount of money a month for such poor broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newry BT  
Been with BT for a while now and can honestly say it is a complete joke. For many months now I have kept being disconnected from being online. Download speed is shocking. Bought extenders but nothing happens.
Stoke BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Wi-Fi disc to extend signal

How to get Wi-Fi in every room of your house

Posted on 2019-11-22 16:05 in Features Sky BT

Struggling with patchy Wi-Fi coverage around your house? There's nothing worse than having no-go areas in your home where you can't get online to do some work or catch up on some Netflix. But what can you do?

First of all, try and nail down the problem. Load up our Speed Test tool on your phone or laptop, run it in every room and compare the results. It only takes a few seconds each time, and will give you the full picture of how good your Wi-Fi coverage is - or isn't.

And once you've identified the problem, let's take a look at how to fix it. We'll also provide some links to products on Amazon that you may find useful, though you can find many of these products in your local computer shop and many larger superstores as well.

BT Complete Wi-Fi guarantee

Broadband providers are starting to recognise the importance of full Wi-Fi coverage, and are offering performance guarantees so long as you're happy to pay a little extra.

BT are leading the way. Their Complete Wi-Fi service guarantees full internet throughout your house - with a speed of at least 10Mb - and uses special hardware to do it. As well as equipping you with BT's latest Smart Hub 2 router, they'll also give you a single Wi-Fi Disc.

And what is that? A Wi-Fi Disc is a small Wi-Fi extender that you can place upstairs (or wherever else your connection struggles to reach) that helps to push the signal into the furthest corners of every room. While this may sound complicated, it isn't. You can set one up in less than ten minutes, and the process is mostly automatic. In fact, by using the My BT app on your phone, it'll even recommend the ideal place to put the Disc for the best possible signal.

One Disc should be good enough for most homes, but if it doesn't get the job done you can claim another two Discs for free to eliminate any remaining dead spots. And if there's still parts of your house that aren't covered after that, BT will give you a £20 refund, too.

If you're tired of having to deal with spotty Wi-Fi coverage at home, BT's Complete Wi-Fi makes for a pretty compelling offer. You can add it for around £10 a month, or often pick up deals with it bundled as standard. If you're not with BT and don't plan to switch to them, BT Discs will work with any UK broadband provider, and can be purchased on Amazon.

Check out the latest BT Broadband deals.

Sky Wi-Fi Guarantee

Sky Broadband are also getting in on the act, with a Wi-Fi Guarantee that forms part of their Broadband Boost upgrade.

They promise you a Wi-Fi speed of at least 3Mb in every room. They'll help you get to this by giving you one Broadband Booster device which is similar, but not quite as cutting edge as BT's Discs. Or, if you prefer, they'll send out an engineer to fix any problems. If it still doesn't work they'll refund you everything you've paid for the Broadband Boost service and let you keep the other benefits for free for the rest of your contract.

What are the other benefits? As well as the Wi-Fi Guarantee, Sky Broadband Boost gives you free engineer visits (including evenings and weekends), daily line checks to sniff out problems with your connection, access to the Sky Broadband Buddy app with its parental controls, and 2GB of extra data when your broadband drops for more than 30 minutes - but only if you're a Sky Mobile user.

You can add Sky Broadband Boost to your plan for £5 a month. The 3Mb speed guarantee is quite low - fast enough to stream Netflix in standard definition or to play online games, but a very long way short of the speeds you'll be accustomed to in other rooms. You might be better off looking at some of the other ways to extend your signal first.

How to extend your Wi-Fi signal

If you aren't with BT or Sky, or aren't in a position to switch providers right now, what other options do you have to get full Wi-Fi coverage in every room?

  • 4G or 5G Mobile broadband: 4G, or even the fledgling 5G, broadband is now a viable alternative to a fibre plan. As far as Wi-Fi coverage is concerned it comes with one big benefit: you can be a whole lot more flexible about where you position your router. Because it doesn't need to be connected to a phone line you can place it wherever you like - even upstairs if that gives you the best coverage. You can use Wi-Fi extenders to further beef up the signal, too. Want to know more? Check the latest 4G Mobile Broadband deals.
  • Wi-Fi extenders: There are different types of device that can extend your Wi-Fi coverage. A basic Wi-Fi repeater (such as the TP-Link RE300 or the Netgear EX2700) that makes your signal travel further will do the job, but a better option is a full Wi-Fi mesh network. Something like the Google Wi-Fi Whole Home System works on similar lines to BT's Wi-Fi Discs, and gives you full coverage wherever you need it. They are a little pricier, but these plug-and-play hubs require zero technical know-how to set up and use.
  • Powerline adapters: A more techie solution, but potentially just as effective, are powerline adapters. These devices come in basic packs of two - you plug one in to a power outlet near your router and the other wherever you need it, and the internet signal travels between them via your existing electrical cabling. You have the choice of using the adapter as a Wi-Fi point at the other end to cover all devices in the room, or use ethernet cables to connect devices with where you might want a more stable connection, such as TVs and games consoles. If you find need more rooms covered then you can buy larger packs, or even easily add more at a later date. A well-rated product is the TP-Link TL-WPA4220T starter kit, though there are plenty of others to choose from.
  • Get a better router: All broadband providers will give you a router to use when you sign up. If you've had Wi-Fi problems in the past, make sure you know what router you're going to get when switch suppliers: some are very definitely better than others! We've got all the details in our Broadband Providers guides. If you're looking to buy a router with a bit more oomph, you could consider the ASUS AC66U or the TP-Link AC1750.
  • Check the position of your router: Your other option is just to make sure you're got your router set up in the best possible way. Wi-Fi signals can be blocked by large physical objects, like walls, doors, floors, bookcases and so on. They're also susceptible to interference from microwaves, cordless phones and other devices that emit radio waves. If possible, try and move your router to a different position where there are as few obstacles as possible. With the Christmas season coming up, it's also worth mentioning that decorations such as tinsel have been known to cause problems, so bear that in mind if you want to make your router look festive!

For more, take a look at our guides to Broadband speeds and on how to speed up slow Wi-Fi.

Comments

Virgin Media with Amazon Prime and a £100 reward choice

Broadband deals to get your November off to a cracking start

Posted on 2019-11-05 18:20 in Offers BT Shell Energy Virgin Media

Virgin Media are kicking us off with some great combined offers. Along with a price reduction on TV packages for the first year, Virgin are also offering a choice of a £100 gift voucher from Amazon, Debenhams, John Lewis or M&S or a £100 bill credit. It doesn't stop there, either, as you can also get 12 months free Amazon Prime. Worth £79 a month, you get a whole host of goodies bundled in, inluding access to Prime Video (where you can watch Amazon Original shows along with a whole host of other TV boxsets and the latest movies), unlimited music streaming, access to a rotating selection of content on Kindle, unlimited photo storage and, of course, free next day delivery!1

BT have a whopping £120 M&S voucher offer on Superfast Fibre products! If you want TV as well, packages are available from £15 extra a month and can be added during the checkout process. You can get the basic Classic Bundle with AMC and standard Freeview channels, or choose to add Premium channels with an Entertainment Bundle. Plus, you can add even add Sports from BT and Sky, Movies from Sky, Netflix and a whole lot more! You'll need to hurry, though, because this offer ends on the 14th and is only available via the links below.2

Shell Energy have some early Black Friday deals, offering some great introductory prices without the need to queue or get your kidneys elbowed! Their Fast Broadband package is currently one of the cheapest in the market at only £16.99 a month while Fibre packages are not only reduced in price, but also come with two months free in the form of account credit! Plus there are no connection fees for any of these deals. To top it off, if you're on one of Shell's gas or electricity plans, you can also make extra savings on your monthly energy bill!3

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All Virgin Media offers are on a 12 month contract. Offers end at 11:59pm 13/11/2019.

2. All BT offers are on a 24 month contract. £9.99 postage and packing fee for the BT Smart Hub applies, activation costs may apply on TV products. Standard broadband products will not be offered if you are able to get Fibre products. If you're in a Fibre-enabled area but can't get Fibre you will be offered a Standard broadband offer. Offer ends at 11:59pm 7/11/2019.

3. All Shell Energy offers are on an 18 month contract. Two months free will be applied to your account as bill credit 90 days after activation. Offer ends at 11:59pm 8/12/2019.

Comments

BT Broadband Buyers Guide - Is BT right for you?

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas.

BT's fibre-optic service, BT Superfast Fibre, is available to more than 85% of UK homes - more than 25 million premises - with BT continuing the roll out to more and more areas every month. BT Superfast Fibre is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Superfast Fibre is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of core broadband offer:

  • BT standard broadband - averages 10Mb download and 1Mb upload speed (limited to 8Mb maximum down speed and 0.75Mb upload in some rural areas), on a 24 month contract with unlimited downloads
  • BT Superfast Fibre 1 - averages 50Mb download speed and 9.Mb upload speed, on a 24 month contract with unlimited downloads
  • BT Superfast Fibre 2 - averages 67Mb download speed and 18Mb upload speed, on a 24 month contract with unlimited downloads
  • BT Superfast Fibre Plus - the same as Fibre 2 but with 'Plus' benefits. These include double data allowance on BT Mobile plans and a Keep Connected Promise, where BT will send you a 4G hub to use temporarily if your connection goes down

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Superfast Fibre).

For the standard broadband and Superfast Fibre 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Superfast Fibre 2 is unlimited.

There are no inclusive calls with any packages, however you are given the option to upgrade to 500 Minutes or Unlimited Minutes. Unlimited Minutes is essentially an Anytime call package, and 500 Minutes replaces the old Evenings and Weekends package, which allows you to use what amounts to just over 8 hours of calls to any UK landline or mobile at any time of day.

While you must take BT line rental with any broadband deal, you can save around £20 a year if you pay it all up front through the Line Rental Saver option.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

  • Starter Bundle - a basic package offering the Freeview channels and BT Sport in standard definition. You can upgrade with several bolt-ons including Sky Sports Main Event HD. Comes with standard YouView box with no recording.
  • Classic Bundle - the same as above but with a YouView+ box, and AMC as an extra channel. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Entertainment Bundle - a YouView+ box with 20 extra premium channels including Discovery Channel, Gold, History and more. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Max HD Bundle - 62 premium entertainment channels including 21 HD channels and BT Sport in UHD. You can add Sky Sports and Sky Cinema as bolt-ons.

BT customers will be able to sign up to the full Sky Sports package plus all Now TV channels including Sky Atlantic in 2019.

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At average speeds of 50Mb, the BT Superfast Fibre 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be enough for those customers who would have previously been considering the faster Superfast Fibre 2 connection.

BT Superfast Fibre packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's average speeds of 10Mb may still be fast enough, allowing you to stream live television or chat over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Superfast Fibre 1, do I automatically get the new, faster speed?

Existing Superfast Fibre 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current 40Mb maximum speed service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 40Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Superfast Fibre customers get the enhanced Smart Hub which is supercharged for fibre. It supports 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 200GB or a massive 1TB, depending on which you choose. 
  • Internet security - All of BT's unlimited broadband packages come bundled with BT Virus Protect with McAfee, which you can use on two devices on the Broadband and Fibre 1 deals, and up to 15 devices with Superfast Fibre 2 and Plus. You also get BT Parental Controls to monitor and manage children's internet usage.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Superfast Fibre 1 fibre cabinets offer average download speeds of 50Mb while most competitors offer basic fibre that maxes out at 40Mb. If you're close enough to your street cabinet to get the boost then the extra 10Mb to 15Mb could make a significant difference.
  • Public Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi, the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Complete Wi-fi Guarantee - add W-Fi discs for £10 a month to increase coverage around your house. If you can't get a strong signal with just the one disc, BT will send you up to two more discs to ensure a strong signal in every room. If that still doesn't cover it, BT will give you a one-off £20 off your next BT bill.
  • Stay Fast Guarantee - if you don't get the speeds BT promise you and BY can't fix it within the first 30 days, then you can claim a £20 BT Gift Card (which is a pre-paid Mastercard). What's more, you can make up to four claims a year.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Superfast Fibre - Supercharged for fibre with the latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 24 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Superfast Fibre - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Superfast Fibre. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for 2017 show that BT had the third highest level of complaints among the major broadband provders. They also had the second highest level of complaints for pay TV, more than double the industry average.
Broadband.co.uk