Sky Broadband Buyers Guide

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Essential
£20.00 for 18 months
£25.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • Truly unlimited usage
  • 11Mb average download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Broadband Superfast
£27.00 for 18 months
£32.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • 59Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Entertainment with Broadband Superfast
£39.00 for 18 months
£59.00 thereafter

£29.95 upfront cost

  • Black Friday 18 months reduced price fibre and Sky TV
  • 59Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free Anytime calls, usually £5 per month
  • Free Netflix subscription, usually £5.99 a month
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Build your perfect TV bundle with add ons from £5 a month!
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Evening and weekend calling
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - Broadband Superfast has speeds averaging 59Mb
  • Truly unlimited broadband -  with no caps or traffic management
  • Fixed price guarantee - 24 month price guarantee on select TV + broadband deals
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Standard broadband not available outside of Sky network areas - although Sky's network does cover more than 90% of UK homes
  • No standalone broadband available - you can take Sky Broadband without TV, but phone line rental must be paid on all packages
  • No short contracts - standard contracts are 18 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • 11Mb average download speeds and 0.8Mb average upload speeds outside fibre areas, Fibre Max averages 59Mb downloads and 18Mb average upload

  • 18 month contracts as standard

  • Download allowances are truly unlimited

  • Free activation for standard broadband, £50 for fibre, often discounted during promotions

  • Support available by phone 8.30am to 9pm, Tweet @SkyHelpTeam 8.30am to 11pm weekdays and 9am to 11pm weekends

  • McAfee Internet Security Suite, free for 12 months for three PCs

  • AC-rated Sky Q Hub broadband router, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

  • Sky Broadband have published a Traffic Management Policy

3 stars
  satisfaction rating based on 11344 customer ratings since 2018-11-23. See more Sky customer ratings and reviews.

Details last checked on 2019-11-22

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Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Essential More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £5 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£250 £20.00
£25.00 after 18 months
Prices may change during this period

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Superfast More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £5 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
59Mb
truly
unlimited
18
months
£334 £27.00
£32.00 after 18 months
Prices may change during this period

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414

BLACK FRIDAY SALE

Sky Entertainment with Broadband Superfast More Info

Black Friday offer: 18 months reduced price fibre and Sky TV + free Anytime calls + free Netflix subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
59Mb
truly
unlimited
18
months
£498 £39.00
£59.00 after 18 months
Prices may change during this period

£29.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-11-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 11373 customer ratings since 2018-11-22

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
  • Speed
    2 stars
Sky  
Awful customer service. Whenever there is a problem, you can never get through to an actual person to help you. Instead they put you on hold for ages while playing recorded messages trying to get you to solve the problem online. Which you can't because either you can't get online, or the issue you're having is not in the pre-canned list. Then you get disconnected. What a complete waste of time. I am switching to another provider as this service is totally unacceptable.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
They take more money than they said they would and their internet is slow even though we pay for the fastest internet. I couldn't even get onto the website to make a complaint with the internet, I had to use my mobile data and I cant even sign into my ps4 because the internet is so slow. Sort yourselves out its ******* woeful
  • Speed
    3 stars
England Sky  
Horrible network company.. they told us they will takr £27 each month and for sim £10, they are taking £64 for sim and £41 for net.. i don't even want to give half start. Now for cancellation sim they want £60 for each sim.
My advice is never contract with sky,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rochdale Sky  
Absolutely awful! Signed up for sky broadband. Had a letter saying thankyou and had agreed for a technician to turn up and install it. After two weeks no such thing happened. Called up customer service spoke to two rude people who just didn’t have any idea of customer service and sounded like they wanted to go home and didn’t care in the slightest. Found out I was reported for fraud!!! How is that even possible I just want internet!! Yet sky couldn’t be bothered to tell me and alert me and wouldn’t tell me any more information..........yet they’re happy to take your money! Absouloutely horrendous!!! Avoid like the plague!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paignton Sky  
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
gorebridge Sky  
Don’t even bother with sky broadband you will be very disappointed and they don’t seem to care to resolve issue. Certainly wouldn’t recommend to anyone! Take your money elsewhere.
South east Sky  
Please don't buy Sky. It has the worst customer service. For home change request, it has been 2 weeks and I have not got an update. I tried calling their customer service and waited for 1 hr in queue but they didn't answer. Any ways I can disconnect this stupid connection? The post office broadband provides much faster service than this service. They even increased my connection amount from 18 to 20 £ without informing and on asking told they no longer have the service. They even disconnected my contract and put a new contract for 18 months once again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes Sky  
so ive had this for a couple years now and over the time ive had it its never changed. download speeds peak at about 5 mbps which is lower than the promised 20 mbps, upload speed is atrocious consistently below 1 mbps. it has frequently dropped to about 60 kbps and its disgusting that they give you this and tell you you cant leave without paying the rest of the contract at once. they refuse to fix this and its equally as bad for the rest of the area i live in and anytime you complain about it theyll just send you another hub saying that that should fix it. that changes absolutely nothing. the internet speeds are absolute garbage. never get sky broadband
northampton Sky  
half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Wi-Fi disc to extend signal

How to get Wi-Fi in every room of your house

Posted on 2019-11-22 16:05 in Features Sky BT

Struggling with patchy Wi-Fi coverage around your house? There's nothing worse than having no-go areas in your home where you can't get online to do some work or catch up on some Netflix. But what can you do?

First of all, try and nail down the problem. Load up our Speed Test tool on your phone or laptop, run it in every room and compare the results. It only takes a few seconds each time, and will give you the full picture of how good your Wi-Fi coverage is - or isn't.

And once you've identified the problem, let's take a look at how to fix it. We'll also provide some links to products on Amazon that you may find useful, though you can find many of these products in your local computer shop and many larger superstores as well.

BT Complete Wi-Fi guarantee

Broadband providers are starting to recognise the importance of full Wi-Fi coverage, and are offering performance guarantees so long as you're happy to pay a little extra.

BT are leading the way. Their Complete Wi-Fi service guarantees full internet throughout your house - with a speed of at least 10Mb - and uses special hardware to do it. As well as equipping you with BT's latest Smart Hub 2 router, they'll also give you a single Wi-Fi Disc.

And what is that? A Wi-Fi Disc is a small Wi-Fi extender that you can place upstairs (or wherever else your connection struggles to reach) that helps to push the signal into the furthest corners of every room. While this may sound complicated, it isn't. You can set one up in less than ten minutes, and the process is mostly automatic. In fact, by using the My BT app on your phone, it'll even recommend the ideal place to put the Disc for the best possible signal.

One Disc should be good enough for most homes, but if it doesn't get the job done you can claim another two Discs for free to eliminate any remaining dead spots. And if there's still parts of your house that aren't covered after that, BT will give you a £20 refund, too.

If you're tired of having to deal with spotty Wi-Fi coverage at home, BT's Complete Wi-Fi makes for a pretty compelling offer. You can add it for around £10 a month, or often pick up deals with it bundled as standard. If you're not with BT and don't plan to switch to them, BT Discs will work with any UK broadband provider, and can be purchased on Amazon.

Check out the latest BT Broadband deals.

Sky Wi-Fi Guarantee

Sky Broadband are also getting in on the act, with a Wi-Fi Guarantee that forms part of their Broadband Boost upgrade.

They promise you a Wi-Fi speed of at least 3Mb in every room. They'll help you get to this by giving you one Broadband Booster device which is similar, but not quite as cutting edge as BT's Discs. Or, if you prefer, they'll send out an engineer to fix any problems. If it still doesn't work they'll refund you everything you've paid for the Broadband Boost service and let you keep the other benefits for free for the rest of your contract.

What are the other benefits? As well as the Wi-Fi Guarantee, Sky Broadband Boost gives you free engineer visits (including evenings and weekends), daily line checks to sniff out problems with your connection, access to the Sky Broadband Buddy app with its parental controls, and 2GB of extra data when your broadband drops for more than 30 minutes - but only if you're a Sky Mobile user.

You can add Sky Broadband Boost to your plan for £5 a month. The 3Mb speed guarantee is quite low - fast enough to stream Netflix in standard definition or to play online games, but a very long way short of the speeds you'll be accustomed to in other rooms. You might be better off looking at some of the other ways to extend your signal first.

How to extend your Wi-Fi signal

If you aren't with BT or Sky, or aren't in a position to switch providers right now, what other options do you have to get full Wi-Fi coverage in every room?

  • 4G or 5G Mobile broadband: 4G, or even the fledgling 5G, broadband is now a viable alternative to a fibre plan. As far as Wi-Fi coverage is concerned it comes with one big benefit: you can be a whole lot more flexible about where you position your router. Because it doesn't need to be connected to a phone line you can place it wherever you like - even upstairs if that gives you the best coverage. You can use Wi-Fi extenders to further beef up the signal, too. Want to know more? Check the latest 4G Mobile Broadband deals.
  • Wi-Fi extenders: There are different types of device that can extend your Wi-Fi coverage. A basic Wi-Fi repeater (such as the TP-Link RE300 or the Netgear EX2700) that makes your signal travel further will do the job, but a better option is a full Wi-Fi mesh network. Something like the Google Wi-Fi Whole Home System works on similar lines to BT's Wi-Fi Discs, and gives you full coverage wherever you need it. They are a little pricier, but these plug-and-play hubs require zero technical know-how to set up and use.
  • Powerline adapters: A more techie solution, but potentially just as effective, are powerline adapters. These devices come in basic packs of two - you plug one in to a power outlet near your router and the other wherever you need it, and the internet signal travels between them via your existing electrical cabling. You have the choice of using the adapter as a Wi-Fi point at the other end to cover all devices in the room, or use ethernet cables to connect devices with where you might want a more stable connection, such as TVs and games consoles. If you find need more rooms covered then you can buy larger packs, or even easily add more at a later date. A well-rated product is the TP-Link TL-WPA4220T starter kit, though there are plenty of others to choose from.
  • Get a better router: All broadband providers will give you a router to use when you sign up. If you've had Wi-Fi problems in the past, make sure you know what router you're going to get when switch suppliers: some are very definitely better than others! We've got all the details in our Broadband Providers guides. If you're looking to buy a router with a bit more oomph, you could consider the ASUS AC66U or the TP-Link AC1750.
  • Check the position of your router: Your other option is just to make sure you're got your router set up in the best possible way. Wi-Fi signals can be blocked by large physical objects, like walls, doors, floors, bookcases and so on. They're also susceptible to interference from microwaves, cordless phones and other devices that emit radio waves. If possible, try and move your router to a different position where there are as few obstacles as possible. With the Christmas season coming up, it's also worth mentioning that decorations such as tinsel have been known to cause problems, so bear that in mind if you want to make your router look festive!

For more, take a look at our guides to Broadband speeds and on how to speed up slow Wi-Fi.

Comments

BT with £110 BT Reward Card

Offers roundup: grab a bargain over the Summer Bank Holiday

Posted on 2019-08-23 17:00 in Offers Virgin Media BT Plusnet Sky Shell Energy

It's the bank holiday weekend, and several providers have new offers on to tempt you to switch broadband. We've got the best highlighted for you below.

We're kicking off with BT and a reward card offer across the majority of their products. The non-fibre Broadband and Weekend Calls package is £24.99 a month and comes with a £60 reward card. If you can get it in your area, Superfast Fibre with Weekend Calls is £31.99 a month with a £90 reward card, and Superfast Fibre 2 with Weekend Calls is £39.99 a month with a £110 reward card. The rewards cards also apply to the broadband and TV offers if you want to throw that in at the same time.1

Plusnet are offering £75 cashback on their non-fibre Unlimited Broadband and Phone package, which is £18.99 a month. Their fibre products both come with a £60 reward card; Unlimited Fibre Broadband and Phone is £23.99 a month and Unlimited Fibre Extra Broadband and Phone is £27.99 a month. You'll need to hurry, all of these offers end on Tuesday night!2

Sky have got some great offers on TV and broadband bundles. Entertainment with Broadband Essential is currently £35 a month, while Entertainment with Broadband Superfast is £39 a month. If sports are your thing, then you can also choose Entertainment with Sports and HD for £62 a month. These packages all come with a 1TB Sky Q box and access to over 270 channels!3

You can get still Shell Energy's fantastically low-priced Standard Broadband for just £16.99 a month, exclusively through the link in this blog post. This offer is only on for another week, so take advantage of it while you can.4

In a Virgin Media area? You can get M50 Fibre and Phone for £26 a month, plus a £75 bill credit! This offer is only available via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. Connection fees may apply. BT reward is a prepaid Mastercard of the specified amount. Offer ends 11:59pm 29th August.

2. Plusnet ADSL products are on a 12 month contract and Fibre products are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 27th August.

3. Sky deals are on an 18 month contract, prices will rise from month 19. Connection fees may apply. Offers end 11:59pm 26th September.

4. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Connection fees may apply. Offer ends 11:59pm 1st September.

5. Virgin Media M50 is on an 18 month contract, prices will rise from month 19. Credit will be applied to your first bill. Connection fees may apply. Offer ends 11:59pm 30th September.

Comments

Sky Broadband Buyers Guide - Is Sky right for you?

Can I get Sky Broadband?

Although Sky are known for their satellite TV service, they don't offer satellite broadband. Their broadband comes through a BT phone line like most other providers.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to over 94% of UK households, including all but the most remote rural areas.

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer two core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles, as well as landline and mobile calls.

There is one standard broadband package and one fibre option:

  • Sky Broadband Essential - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract
  • Sky Broadband Superfast - a high-end fibre service with speeds averaging 59Mb on an 18 month contract. Usage is totally unlimited

Sky Broadband Superfast comes with a speed guarantee. When you sign up you'll be told the minimum speed you should be able to get. If your service falls below that speed during the first 30 days you can claim your money back on that first month, as well as any setup costs you paid. You'll also be given the option to switch to the next best fibre package - most likely one of the 36Mb deals. Alternatively, you can cancel with no charge. Visit Sky for more information on the Sky Broadband Superfast Speed Guarantee.

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls. You can also add a mobile plan. As a broadband customer you'll get unlimited free calls and texts with any Sky Mobile data plan.

What TV packages are available?

Sky TV is the UK's leading premium TV provider, with the largest selection of movies and sporting events.

Sky comes into your home via a satellite dish that needs to be installed on your property. You get a 1TB Sky Q box as standard, which allows you to record three shows while watching a fourth. You can upgrade to a 2TB box for extra features, including support for UHD broadcasts and the ability to record five shows at once.

There's on-demand viewing, plus support for watching on your phone or laptop via the Sky Go app. In addition, the Sky Q box lets you watch Netflix on your TV. All Sky TV deals are on a deal of at least 18 months.

The channels are divided into a series of bundles:

  • Entertainment - over 300 channels, including Sky Atlantic, Fox and Gold. This is the base package, and you need to have this in order to take any of the other bundles
  • Cinema - 11 channels split by genre, along with over 1000 movies available on demand
  • Sports -  seven channels dedicated to specific sports, plus a couple of free channels including Sky Sports News. You can select up to three channels at a lower price, on a 31 day rolling contract, or take them all on an 18 month deal
  • Kids -  add 11 channels and 5000 episodes on demand, on a 31 day contract
  • Box Sets - over 400 UK and US TV shows available on demand, on a 31 day contract
  • HD - upgrade your Entertainment channels to HD on a 31 day contract

Entertainment and Cinema are on 18 month contracts, and the price rises when the contract ends. The other channel packages can be had on 31 day rolling deals, but you cannot sign up for these on their own. The Entertainment bundle comes as standard - you have to take it even if you really only want the sports channels, for example. You may also be charged a setup fee in all cases.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Although Sky is available for most people, having a dish installed may not always be convenient or possible. Sky is expected to roll out dish-less streaming TV services in 2019.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Essential's average speed of 11Mb is sufficient for these things and you won’t be artificially slowed down at peak hours.

If you want fast and unlimited then take a look at Sky Broadband Superfast, averaging 59Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?
  • Can you find the TV channels you want cheaper elsewhere?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you… without even needing an actual television.
  • Sky Q Hub - The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All TV customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record five channels as standard, while watching a sixth, and has support for Ultra HD broadcasts among its extra features. 
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. It can be installed on three PCs.
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.
  • Netflix support - You can watch Netflix through your Sky Q box, if you've got a subscription.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record five shows while watching a sixth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £75 if you take Multiscreen, or £199 without. By contrast, you pay a £20 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Sky Boost - you can opt to pay a little extra each month, you can get extra benefits added to your broadband package. These include sngineer visits at times that suit you, including evenings and weekends, daily checks on your line to catch any problems and fix them as fast as possible, the Sky Broadband Buddy app to control your family's screen time, and 2GB added to your Sky Mobile account if you have one.
  • WiFi Guarantee - if you opt to pay extra for Sky Boost and your WiFi isn't performing as well as it should, Sky will take several steps to improve the situation, from sending you a booster to improve the signal to sending a Sky Engineer out to optimise things for you. If you're still not getting WiFi in every room, then Sky will refund your Boost upgrade for the remainder of your contract.
  • Some of the best wi-fi kit available - With the Sky Q Hub, you get one of the most reliable and best performing wireless routers provided with a broadband service. 
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from January 2019 showed that Sky had the fewest complaints for broadband, landline and TV out of all the major suppliers. Sky have had the highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers. You can add a mobile deal, too.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Sky’s contracts have a minimum of 18 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Expensive for the full deal - A full Sky TV package can get pretty expensive, especially if you only want to watch certain shows or channels. Check our guide on the best value pay TV services to see if you can get it cheaper elsewhere.
  • Sky Talk line rental required - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and line rental packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk