Posted on 2020-12-04 13:49 in News Features NOW Broadband TalkTalk Plusnet Virgin Media Sky BT
Christmas is going to be a bit different this year.
Even with the hope of relaxed restrictions, it's likely that for many of us, large family gatherings will be replaced by virtual get-togethers, and nights out at pubs and parties will be swapped for nights in with a boxset.
And what does this mean? Our internet connections are going to be more important than ever.
So why not treat yourself to an early Christmas present by upgrading to a fantastic new broadband deal? If your current contract is coming to an end - or maybe it ran out a while back and you haven't got round to sorting it yet - now is the perfect time to start shopping.
There's loads of festive offers on right now, and if you act quickly there's still time to get connected before the holiday season kicks off.
You can even sign up to a premium TV service, so you can catch the latest movies, the hottest new shows, and enjoy the Premier League's hectic Christmas schedule.
- Sign up to Virgin Media by 9th December for guaranteed installation by Christmas. You can get both broadband and TV, and activation is free - saving you £35!
- You can still get Sky TV bundles up and running in time for Christmas.
- For other TV and broadband bundles, check out the latest deals from BT and TalkTalk - TalkTalk packages still come with the promise of no mid-contract price rises.
- Plusnet have seasonal offers available until 16th December.
- You can get NOW Broadband with a range of TV Passes, covering your choice of entertainment, movies and sports.
When choosing a new broadband deal, always make sure you pick the right speed for your household. Put simply, the more people in it, the faster you need. So while one person making a video call or watching Netflix can get away with a relatively low speed, a few people all doing the same together will need much faster.
And keep in mind any large downloads you need to make. For example, games for the Playstation 5 or new Xbox consoles typically start at around 50GB, and can be double that. To make things a little easier, schedule these downloads to happen overnight, so they're ready and waiting the following morning.
You'll have to hurry if you want to get your broadband set up in time for Christmas. Use our postcode checker to find the best broadband bargains available where you live right now.
Posted on 2020-11-13 18:10 in News Features John Lewis EE BT Plusnet
Make sure you read the terms carefully when you take out a new broadband deal: there's a growing trend for some providers to sneak in new clauses promising significant mid-contract price rises.
The four BT Group brands - BT, EE, Plusnet and John Lewis - have now all announced new policies to allow bigger price hikes on their deals. They will see annual increases equal to the consumer price index (CPI) inflation rate - plus an extra 3.9% on top.
Previously, ISPs would typically peg their rises to the CPI, or in some cases promise none at all.
Plusnet, for example, have effectively replaced their heralded fixed price guarantee with the guarantee of at least one - and potentially two - price rises over the course of a broadband deal.
BT, meanwhile, no longer offer contracts shorter than the two-year maximum that Ofcom allows. That means you'll be paying at least 7.95% more at the end of your deal than you were at the start.
Here's what they've announced:
- BT and EE are using the CPI published every January. The price rises go into effect from 31st March each year, and apply to customers who signed up after 1st September 2020.
- For the 2021 increase, Plusnet and John Lewis are using the CPI published in April and applying the increase from 1st June. After that, they're using the CPI published every January, and adding the increase to bills from 1st March. It affects customers who signed up from 7th October.
If you're on an older deal and still within your initial contract period you won't be affected by these changes until the time comes for you to renew. If you're out of contract you will be affected, although you should never stay on an out-of-contract deal for long.
So how much more will you be paying? For reference, the CPI rate for December 2019 was 1.3%, so that's the rate by which your price would have gone up on most deals. Under the new policy, that increase would have been a hefty 5.2%.
The Bank of England's target for the CPI is even higher at 2%. Of course, with the uncertainty that comes from the UK being in the middle of the biggest economic slump in 300 years, it's hard to predict what that rate will be in future. Needless to say, negative inflation won't result in a discount as that 3.9% will stay in place regardless.
What can you do?
Ofcom rules state that you can quit your contract without penalty if your broadband provider introduces "unexpected" mid-contract increases. But by announcing these plans, and writing them into your contract, they won't be classed as unexpected, so there's no escape.
What you can do instead is ensure you factor in the changes in your monthly charges when you're comparing broadband deals. And also keep in mind the date you sign up. If you take out one of these deals in February or March you'll be hit by an immediate price hike.
This move makes genuine fixed price guarantees more valuable than ever, especially if you're signing up for longer than 12 months. TalkTalk, italk and SSE are among the suppliers still offering them, so if you want clarity over what your bills will look like over the next couple of years they're worth checking out.
If you're ready to find a better deal on your broadband, use our postcode checker to see what's available in your area.
Posted on 2020-09-07 16:57 in Features Offers Three 4GEE BT John Lewis NOW Broadband Plusnet Virgin Media
Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.
If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.
It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.
And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.
What speed do you need?
Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.
You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.
Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.
What length contract should you get?
Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.
12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.
BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.
Do you need any extras?
If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.
For any overseas students in your house, consider adding a call plan with support for cheap international calls.
Who pays the bill?
Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.
It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.
Best broadband deals for students
So, what student broadband deal should you choose?
BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.
For one month contracts, you've got two main choices:
- NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
- Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.
Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:
- John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
- Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.
And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.
Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.
Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT
For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.
The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.
Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.
The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:
The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.
Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.
Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.
This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.
The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:
||Plusnet - 93%
||TalkTalk - 78%
|Customers with a reason to complain
||BT, Post Office - 10%
||EE - 15%
|Satisfaction with complaint handling
||EE - 66%
||TalkTalk - 44%
|Average call waiting time
||EE - 0:26
||Virgin Media - 4:26
|Ofcom complaints per hundred thousand
||Sky - 21
||Vodafone - 115
Your broadband rights
You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.
And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.
Posted on 2020-07-31 12:08 in News Sky BT Plusnet EE Virgin Media TalkTalk
Coming to the end of your broadband contract? You could be set to take your share of a £270 million saving following a new agreement between Ofcom and some of the industry's biggest brands.
The deal will see EE, Plusnet and Sky join BT, TalkTalk and Virgin Media in cutting prices for vulnerable customers when their contract ends.
On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.
The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.
The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.
The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.
Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.
But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.
Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.
Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.
Don't pay more than you need to
Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.
Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.
If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.
Make sure you factor in the value of rewards like cashback. And remember that this is also your chance to bring several services together in a single bundle. Getting TV, mobile and landline calls from one provider will often bag you a better deal than if you get them all from different companies.
Sound like a plan? Then compare then best broadband deals now.
Posted on 2020-07-17 16:26 in Features BT John Lewis Plusnet EE Virgin Media Sky NOW Broadband TalkTalk
A lot of broadband suppliers offer freebies to tempt you to sign up, and some of them are really worth having. They can range from cashback and bill credit, to shopping vouchers, and sometimes even tech gadgets. They change all the time, so if you're on the hunt for a new deal it's worth keeping an eye out for what's around.
But the important thing to remember is that you very often have to claim your reward separately. And you normally only get a short window in which to do so - miss it and you'll miss out!
We've got a full guide to broadband rewards and free gifts if you want to know more. Or if you just want to know how to claim your swag for many of the main providers, here's what you need to do.
How to claim Plusnet rewards
Plusnet regularly offer cashback, gift cards and reward cards to new customers. They'll send you an email within 10 days of your signing up with a link to claim your reward. You then need to claim it within two months, and should get it around 10 days later.
How to claim BT rewards
A lot of BT Broadband deals include a BT Reward Card as their special offer. This is preloaded with a cash sum that you can spend in most places that accept Mastercard payments. You can claim up to three months after your broadband is activated, and it should arrive within 30 days. Visit https://www.bt.com/manage/bt-reward-card/ to start your claim.
How to claim Sky Broadband rewards
Sky Broadband offer a range of sweeteners at various times, including a pre-paid Mastercard and high street vouchers. You get 90 days to claim your reward. If you're eligible, head over to sky.com/claim and log in with your Sky ID to start the process.
How to claim John Lewis Broadband rewards
Rewards from John Lewis Broadband include e-gift cards that can be spent at John Lewis or Waitrose. You don't need to claim this one - it should be sent via email within 60 days of the activation of your broadband service, so keep an eye on your inbox.
How to claim NOW Broadband rewards
NOW Broadband don't offer as many extra perks as other providers, but when they do have them they'll send the info on how to claim via email. You should get this within two weeks of your service being activated.
How to claim EE rewards
EE Broadband regularly offer cashback or Amazon gift cards as a reward for signing up. If you're eligible for one of the gift cards you'll be sent an email with instructions on how to claim it after your broadband goes live.
How to claim TalkTalk rewards
When TalkTalk offer rewards, they're normally either e-gift cards for specific stores or vouchers to be spent on the high street. Look out for an email with all the details, and you should receive your reward within 90 days of activation.
How to claim Virgin Media rewards
Virgin Media rewards can include bill credit, tech products or even wine, and you don't normally have to claim. The credit will be applied to your bill automatically, and any free gift will be sent out within 28 days of installation of your Virgin service.
To see what free gifts are available right now, take a look at the best broadband deals available today.
Posted on 2020-06-29 17:03 in News SSE Virgin Media Vodafone BT TalkTalk Plusnet
The average Brit is now spending over four hours a day online, according to a new Ofcom study.
The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.
Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.
Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?
Signs that your service might be struggling include:
- Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
- Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
- Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
- Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.
The best broadband upgrades
So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.
The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.
The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.
If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.
If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.
Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.
Posted on 2020-06-16 17:08 in News Features Virgin Media Sky BT NOW Broadband
After a three month delay the Premier League season is finally set to return. It kicks off again on 17 June with a double header including the Man City - Arsenal game. With no fans allowed in the stadiums, all the remaining 92 matches will be shown live on TV, across a mix of free-to-air and premium channels.
Here's how you can watch.
How to watch Premier League games for free
For the first time ever, Premier League games will be shown live on free-to-air TV. There will be 33 free matches in all, spread across three channels.
BBC: The BBC will be showing four matches, starting with Bournemouth vs Crystal Palace on 20 June. The Beeb will also have their usual FA Cup coverage when the competition resumes on 27 June.
Amazon: Amazon have also got four games, which begin with Palace against Burnley on 29 June. You'll be able to watch these even if you aren't a Prime subscriber (although you probably will need a normal Amazon account).
Pick: The remaining 25 free games are on the Pick channel. "What is Pick?", you ask. Good question! It's a channel owned by Sky that you can watch for free on every platform. You'll find it on Freeview channel 11, Freesat channel 144, Sky channel 159 and Virgin Media channel 165.
Don't assume that it's just the less fashionable games that will be available for free. Pick will be showing the Merseyside derby on Sunday 21 June, which could be the night that Liverpool are finally confirmed as champions.
How to watch Premier League football on Sky Sports and BT Sport
If the free coverage isn't enough for you, now's the perfect time to subscribe to a premium sports channel. If you've got broadband from the likes of Sky or BT you should be able to add the channels to your existing deal, or you could even consider switching providers and making a saving on a bundle.
Sky Sports have got 39 exclusive matches (they'll also be showing the games on Pick), which begins with Aston Villa vs Sheffield Utd at 6pm on 17 June. They've got the pick of the big fixtures. They will also be covering the Championship, currently slated to resume on 20 June.
BT Sport will be showing 20 games - 12 more than they originally had - with the first seeing Watford take on Leicester at 12.30pm on 20 June. They've also got the rights to the Champions League, although there's no date yet for when that will come back.
There are four main ways to sign up to watch Premier League football on Sky Sports and BT Sport.
Sky: The most obvious way to get Sky Sports is direct from Sky, via a dish, and you can add BT Sport to your package as well. You can sign up to Sky regardless of what internet provider you use, although you should be able to save on your monthly bill by taking it as part of a bundle with Sky broadband.
Take a look at the latest Sky broadband and TV bundles.
BT: BT now offer a full BT TV service to their broadband customers. This gives you a choice of channel packages, with the sports offerings including BT Sport along with all the Sky Sports channels streamed through NOW TV. What we like about BT TV is that even though you have to take a 24 month contract, your choice of channels is flexible. So, you can sign up for the football now, then when the season ends you can switch to a movie package instead.
Check out the best BT broadband and TV bundles.
Virgin Media: You can get Sky Sports and BT Sport through Virgin Media both as a standalone service or as part of a bundle with Virgin Media broadband. Virgin offer some of the fastest broadband plans that are widely available, with speeds up to an average of 516Mb.
See the latest Virgin Media broadband and TV bundles.
NOW TV: With the streaming service NOW TV you can watch Sky Sports without a dish. It can work out a little more expensive than getting it through Sky, but that's because you don't need a contract - you can cancel at any time. NOW TV doesn't offer BT Sport. You can make further savings by getting the service with a NOW Broadband bundle.
Check the latest NOW Broadband deals.
So now you're ready for a feast of summer football. Matches take place throughout the week, at a range of kick-off times:
- Monday: 8pm
- Tuesday, Wednesday, Thursday: 6pm, 8.15pm
- Friday: 6pm, 8.15pm
- Saturday: 12:30pm, 3pm, 5:30pm, 7.45pm
- Sunday: 12pm, 2pm, 4:30pm, 7pm
About a third of the schedule has been announced so far. Here's the list of games, and where you can find them:
Wednesday 17 June
Aston Villa v Sheffield United (18:00), Sky
Manchester City v Arsenal (20:15), Sky
Friday 19 June
Norwich v Southampton (18:00), Sky and Pick
Tottenham v Manchester United (20:15), Sky
Saturday 20 June
Watford v Leicester City (12:30), BT
Brighton v Arsenal (15:00), BT
West Ham v Wolves (17:30), Sky
AFC Bournemouth v Crystal Palace (19:45), BBC
Sunday 21 June
Newcastle v Sheffield United (14:00), Sky and Pick
Aston Villa v Chelsea (16:15), Sky
Everton v Liverpool (19:00), Sky and Pick
Monday 22 June
Manchester City v Burnley (20:00), Sky
Tuesday 23 June
Leicester v Brighton (18:00), Sky
Tottenham v West Ham (20:15), Sky
Wednesday 24 June
Manchester United v Sheffield United (18:00), Sky and Pick
Newcastle v Aston Villa (18:00), BT
Wolves v AFC Bournemouth (18:00), BT
Norwich v Everton (18:00), BBC
Liverpool v Crystal Palace (20:15), Sky
Thursday 25 June
Burnley v Watford (18:00), Sky and Pick
Southampton v Arsenal (18:00), Sky
Chelsea v Manchester City (20:15), BT
Saturday 27 June
Aston Villa v Wolves (12:30), BT
Sunday 28 June
Watford v Southampton (16:30), Sky and Pick
Monday 29 June
Crystal Palace v Burnley (20:00), Amazon
Tuesday 30 June
Brighton v Manchester United (20:15), Sky and Pick
Wednesday 1 July
AFC Bournemouth v Newcastle (18:00), Sky and Pick
Arsenal v Norwich (18:00), BT
Everton v Leicester (18:00), Sky
West Ham v Chelsea (20:15), Sky
Thursday 2 July
Sheffield United v Tottenham (18:00), Sky
Manchester City v Liverpool (20:15), Sky
Posted on 2020-05-12 16:56 in Features EE Sky BT Zen
For lots of us, the internet is a major source of entertainment, or a tool that enables us to work from home. For millions of older people it's a lifeline, the main way to keep in touch with the family, and interact with the outside world at a time when this is otherwise not possible. A good broadband service is vital.
So whether you're shopping for yourself, or seeking out broadband for an elderly parent, what are the priorities you need to look out for?
Reliability and support
We're all a lot more reliant on online shopping at the moment, especially snagging those all too scarce supermarket delivery slots. For a lot of older people renewing prescriptions, managing state pensions, paying the TV license, and lots of other things are important online activities, too.
For this reason, reliability is perhaps the most important point to consider. You need a broadband service that works whenever you need it, and also one that won't cut you off when you hit a data limit. These limits are fortunately quite scarce now, though if you're shopping at the budget end of the market you might still encounter them.
Customer service is also important. If you do experience any problems you need to be confident that your provider will fix them as quickly as possible.
Our Customer Reviews page contains feedback and ratings from thousands of broadband users. It's an ideal way to find out what kind of service each provider offers, and what problems you might face with them. Right now, Zen Broadband top the list for customer satisfaction, although if you'd be more comfortable with a mainstream brand EE rate well, gaining the lowest level of complaints according to a recent Ofcom study.
Speed might be less important for a lot of older users, but it really depends on what they want to do online.
There's no one-size-fits-all solution. For every older person who is a reluctant technology user, you'll find others who are enthusiastic online shoppers and Facebook posters, alongside those happily working their way through the Netflix catalogue.
There are options for all groups. Anyone who receives pension credit and has minimal internet needs can apply for the BT Basic + Broadband plan. It's cheap, but comes with a very low data allowance so isn't suitable for anything more than the absolute basics.
Beyond that, a basic standard broadband package - which uses a BT phone line - will usually work out the cheapest. It's fine for simple things like email, browsing and shopping, as well as for video calls with the family. It's worth considering if you're in a one computer household. A basic fibre deal, which is faster and allows for a wider range of uses including watching TV, as well as more simultaneous users, typically starts at around £5 a month extra.
Phone calls and TV
The extras you can take with a broadband deal are also important to consider. Most broadband services need a phone line - with line rental included in the price - and many providers give the option to buy a call plan as part of the deal. The plans on offer usually allow a choice of either unlimited calls during evenings and weekends, or unlimited calls anytime.
These can be tempting during a time when staying in touch with family is so important, but don't assume it's a must-have. If you don't take a call plan you'll still be able to make calls. You just pay for them at a rate of a few pence per minute, just like we always used to.
Some providers, especially Sky, also offer pay TV as well, include sports and movie channels. In some cases, though you might be able to get these channels cheaper elsewhere.
Price and contract length
And then there's the price and contract length, and the two often go hand in hand: sign up to a longer deal and you can shave a few pounds off your monthly bill. Anything shorter than 12 months is likely to cost you quite a bit more, while longer than that leaves you at risk of being stuck with a service you're not totally happy with.
Our price comparison guide will help you find the best broadband prices, and identify those deals that are within your budget. Make sure you check the 1st Year Cost column to see how much you'll pay in the initial 12 months - this includes those easy to overlook extras like postage or a setup fee.
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Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE
With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.
Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".
Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.
The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.
Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.
Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.
To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.
Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.
As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.
How to pause your Sky Sports and BT Sport subscriptions
In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.
BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.
And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.