Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£33.00 for 12 months
£49.00 thereafter

£35.00 upfront cost

  • Offer 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media M100
£35.00 for 12 months
£42.00 thereafter

£35.00 upfront cost

  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Truly unlimited usage
  • Ending £50 of gift vouchers for retailers such as Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media account credit!
  • Ending 12 months reduced price!
  • WiFi on the Tube
  • No phoneline required
  • Free Super Hub with 802.11ac Wi-Fi
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£60.00 for 12 months
£93.00 thereafter

£35.00 upfront cost

  • Get M200 speeds instead of M100 + free weekend calls
  • Ending £100 of gift vouchers for retailers such as Amazon, Debenhams, John Lewis & M&S, or £100 Virgin Media account credit!
  • 213Mb average download speed!
  • 20Mb average upload speed!
  • Ending 12 months of Amazon Prime!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 240+ TV channels including 60+ HD
  • WiFi on the Tube
  • 250+ channels + Virgin TV V6 Box
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 35Mb upload speeds

  • 12 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £25 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 9272 customer ratings since 2018-11-14. See more Virgin Media customer ratings and reviews.

Details last checked on 2019-10-31

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media M50 plus Phone More Info

Hurry, ends soon! £50 reward + Free weekend calls + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media bill credit
Price promise, no prices rises for 18 months!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
12
months
£371 £28.00
£44.00 after 18 months
Reward offer online only

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 More Info

Hurry, ends soon! £50 reward + 12 months reduced price + no phone line necessary + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media bill credit
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
12
months
£395 £30.00
£37.00 after 12 months
Prices may change at any point during the contract
Reward offer online only


£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube!
Price promise, no prices rises for 18 months!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
12
months
£431 £33.00
£49.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle More Info

Special offer: 12 months reduced price + free weekend calls + Virgin TV V6 Box + 110+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
12
months
£431 £33.00
£54.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 More Info

Hurry, ends soon! £50 reward + 12 months reduced price + no phone line necessary + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media bill credit
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
12
months
£455 £35.00
£42.00 after 12 months
Prices may change at any point during the contract
Reward offer online only


£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Includes: 12 months reduced price + free weekend calls + WiFi on the Tube!
Price promise, no prices rises for 18 months!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
12
months
£491 £38.00
£54.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Includes: Virgin TV V6 Box + 150+ channels + free weekend calls + WiFi on the Tube!
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£491 £38.00
£69.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 More Info

Hurry, ends soon! £50 reward + 12 months reduced price + no phone line necessary + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media bill credit
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
12
months
£515 £40.00
£47.00 after 12 months
Prices may change at any point during the contract
Reward offer online only


£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube!
Price promise, no prices rises for 18 months!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
12
months
£551 £43.00
£59.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 More Info

Hurry, ends soon! £50 reward + 12 months reduced price + no phone line necessary + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £50 Virgin Media bill credit
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
truly
unlimited
12
months
£575 £45.00
£52.00 after 12 months
Prices may change at any point during the contract
Reward offer online only


£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Hurry, ends soon! 12 months of Amazon Prime + Free weekend calls + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube!
Boost your broadband to M200 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£719 £57.00
£78.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Movies More Info

Hurry, ends soon! Get M200 speeds instead of M100 + free weekend calls + £100 reward + 12 months of Amazon Prime + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £100 Virgin Media bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£755 £60.00
£93.00 after 12 months
Reward offer online only

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports More Info

Hurry, ends soon! £100 reward + 12 months of Amazon Prime + Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £100 Virgin Media bill credit
Boost your broadband to M200 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£899 £72.00
£103.00 after 12 months
Reward offer online only

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Hurry, ends soon! £100 reward + Free HD for 12 months + free weekend calls + 12 months of Amazon Prime + Virgin TV V6 Box + 250+ TV channels + WiFi on the Tube!
Reward is a choice of gift voucher including Amazon, Debenhams, John Lewis & M&S, or £100 Virgin Media bill credit
Boost your broadband to M350 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£983 £79.00
£125.00 after 12 months
Reward offer online only

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Hurry, ends soon! 12 months reduced price + free anytime calls + Truly Unlimited SIM + 12 months of Amazon Prime + two Virgin TV V6 boxes + 270+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
516Mb
truly
unlimited
12
months
£1223 £99.00
£139.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-10-31

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 9272 customer ratings since 2018-11-14

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolutely disgusting service they have been ripping my mum off for years! They are terrible to get hold off. STAY AWAY FROM THEM. they do not care for customers. They say they will get back to you they are liars.
Dartford Virgin Media  
Copy of my complaint email to Virgin CEO Lutz Schueler:

Dear Mr Shueler,

I am writing this email whilst on hold with your customer service team, 41 minutes in at this point, being passed from customer service to cancellations and back....

I have been a customer of Virgin for over 15 years and have had enough over the last month with my broadband not working properly. After giving Virgin over 9 attempts to resolve the issue I have now decided to cancel the contract as I cannot afford to be taking time off for your engineers to visit and being late for work whilst trying to resolve the issues. Not to mention the many hours spent on the phone with your customer service, wasting my evenings and weekends.

1 hour 3 minutes on the phone with customer service & counting.....

I have now been told that I will have to pay a penalty as I am contracted to Virgin until February 2020... this after paying you for a service that you were unable to provide. I am sure that under my consumer rights I should not be penalised for cancellation of a service that you did not provide adequately.

Oh, I have just been advised that customer service closes @ 9pm and that someone will call me tomorrow. Over an hour on the phone...wow!

This attempt to play hardball with customers and pressure/ force them to keep parting with their money for an inferior, sometimes non existent service will only lead to Virgin Media gradually losing total confidence from their customers and as you well know bad reviews travel much wider than good ones.

One of the issues that pushed me over the edge, was Virgin's total disregard for their customers time, offering a discount of £32, for not providing adequate service for a month impacting on homework, coursework, working from home and general tasks which are all very dependent on having an internet connection. In addition the 2 days off work for engineers visits, being late for work and a wild guess of 10's of hours wasted on the phone with customer service - at least it felt that long. Plus penalty clauses for termination of a service not received as paid for.

I would like to think that a reputable company the size of Virgin respects and treats their loyal customers fairly, which is why I have gone to the principal directly with this predicament. Normally large organisations take their lead from the top and are the mirror image of their leaders.

I would like you to intervene, contact your cancellation team, to advise them that they are entitled to only 3 attempts to resolve the issues - let alone 9 attempts, before they are obliged to accept my termination of the contract without any further penalty charges applying.

On another note, I have been contemplating moving all 4 of our mobile telephone contracts to Virgin Mobile, actually moved the 1st one just last weekend - which I am now thinking was a mistake and maybe I should utilise the 14 day return/ cancellation period. All of Virgin Media should be very careful how they treat their customers as there may be knock on consequences if consumers feel that they are taken for granted. Customers are easily lost but very difficult to then regain their trust.

I will await your response for the next 7 days, until Thursday 24th October 2019, after which I will be forced to make a formal complaint to OFCOM and request their recommendations on my consumer rights relating to this complaint.

I most sincerely hope that you will respond to this complaint and use it to try to improve Virgin Media's service provided to it's customers, as well as change my current impression of the company, too big to care about their customers views.


Best regards

*THE RESPONSE*:

We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Lutz is currently not available to deal with your complaint personally, however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.
We look forward to discussing this matter with you in the future.
Kind regards,
Roopa Murugan
On behalf of Lutz Schuler.

Nearly 4 weeks have passed, nothing more from the CEO's office, I do wonder where this disdain for customers comes from, from the top maybe?


I THEN HAD THIS EMAILED TO ME:

Get the Bigger bundle with M200 Fibre Broadband for £49 a month, if you stay.. Show images

Hello Nik,
We're really sorry to hear you want to leave Virgin Media.
Before you go, there's this exclusive deal we're hoping can change your mind.

If you stay with us for another 12 months, we'd like to give you the Bigger bundle with Maxit TV, M200 Fibre Broadband and inclusive weekend calls to UK landlines, for just £49 a month for a whole year.ˆ Then standard pricing (currently £83) after that.
Keep enjoying more of the good stuff, for less
With this exclusive offer, you'll get:

M200 Fibre Broadband with
an average download speed of 213Mbps†
Over 230 channels

All the action on BT Sport, including selected Premier League
and UEFA Champions League in 4K on BT Sport 4K UHD*
With European Rugby
Loads of incredible channels in glorious HD
Tons of brilliant TV Box Sets and Virgin TV Exclusives
Plus, Talk Weekends, which includes weekend calls
to UK landlines, Virgin Mobiles and 0870 numbersϫ
All for just £49 a month for 12 months,
if you decide to keep your Virgin Media services.

Does this tempt you a little?

MY RESPONSE:

I clicked on the link and accepted their offer to stay, IDI0T!!!!!!!


THEIR CONFIRMATION OF MY NEW CONTRACT:

Hi Nik,

Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.
Quick recap of what you now enjoy:
Your new package now includes:
TV: Maxit TV
Broadband: Discount - M100 Fibre Broadband
We've removed:
TV: Full House TV (XL)
Broadband: M200 Fibre Broadband

Here's how your changes affect your next bill:
Your next bill will be generated on 27th November 2019
Your next payment is due on 12th December 2019
Your new monthly bundle cost is: £56.75*.
Your next bill will be £45.04* which includes CR £11.71 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.

We've attached a receipt will full details of your new package, plus all the details of costs. If you have any questions about your bill, please visit My Virgin Media.

Kind regards,

The Virgin Media team


SO TO RECAP:

They offered £49 per month + M200 broadband in their email and when I clicked on the link to accept that I then got a confirmation of £56 per month + M100 Broadband, this to try to convince me to stay, hahahah.

When I contacted them to ask why the difference in offer to confirmation they told me they couldn't change anything and that I would have to send them proof of the offer. I have to prove what THEY sent me in a an email, I still can't believe it whilst writing this.

I then advised them that I want to cancel that change in contract and revert back to my cancellation date of 16/11 as they did not supply the contract that they originally offered. They had the cheek to say that I have to give them 30 days notice and pay penalties.

I have advised them that I will only pay for my services until the 16/11, the cancelation date agreed without penalties before they tricked me into extending the contract. I will cancel my direct debit and they can take me to court to explain to a Judge how they tried to con me.

*** BEWARE OF VIRGIN MEDIA _ CUSTOMER SERVICE IS A SHAMBLES_YOU GET PASSED FROM INDIA TO SCOTLAND TO INDIA TO SCOTLAND...…...DON'T SAY I DIDN'T WARN YOU***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Pinner Virgin Media  
DO NOT USE VIRGIN FOR ANYTHING.. Virgin media are a joke. customer service is non existent, just hope you dont have a problem with them as you will never get it resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Poole Virgin Media  
Have been ringing virgin for five days with no satisfaction. They gave me a new pass word and now cannot find me as it is not working.. a new sim was sent, when I tried to activate it asked to give password, which they say is not on their system, so am without any phone. Bought a pay as you go until I get myself a new provider. What a joke,,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Wallingford Virgin Media  
I cant understand how a business can be allowed to function for so long with the system they have in place.

Twice they have doubled up on my bill. The first time I had to pay for two bill double up error before their staff could transfer me through to customer care to have my connections switched back on. I got no apology and I wasnt credited the money back into my account. Instead they said my next bill would now only be due in two months time. They also tried to sound like they had done me a favour!

Second time... I said I was canceling my account and going with a different provider. They had offered that if I take a virgin mobile sim I could keep the same package and reduce my total by £50 a month. GREAT. Except that they still charged me £144 for my package and then when I wouldn't pay for a sim extra £22 they sent the £22 bill to a debt collector after just 30 days.

This is where they despite being paid £144 a month for the rest of my services decided they wanted two Bill's in advance again. Are you confused yet? Because I was.

This is so I have to keep using their services for another two months and perhaps in the hope that I will calm down.

Really feel they should be investigated. Their staff apparently cannot switch accounts on or transfer calls to customer care unless the amount on the screen is paid. Whether that amount is wrong or not.

Worst provider... I dont care how fast your broadband service is or if you can get me all the champions league matches ... for what you're charging I can get club season tickets flights and accommodation and there's noway it costs you anywhere near that ammount to run these services.

This doubling up on billing is a joke. Do you give your staff their wages in advance? I doubt it.

Enough said.. I'm no longer paying Virgin media for the privilege of recieving this pain in the backside every other month.

No longer under contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Belfast Virgin Media  
I referred a customer to get £50, I rang back 3 bills later as I hadn’t received it. This month’s bill says I owe them £50 which I must pay immediately or my poor service will be removed. It is cancelled off further down so I still haven’t got my £50 but they are sending emails demanding £50 that I don’t owe them, they owe me. So far I’ve had 1 1/2 hrs on the phone and people seem to be incapable of sorting this out or understanding what I’m talking about. The person who joined got there £50 immediately.
  • Satisfaction
    1 star
  • Speed
    1 star
Lincoln Virgin Media  
Please, please, please for your sanity and peace of mind, don't go to this company for your home phone, broadband or any other service(s).
Listening & "hearing" you as the customer is not a privilege you can rely on when liaising with this company.

You'll get more from watching paint dry or picking yer nose, the choice is yours!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham, West Midlands Virgin Media  
Total rubbish service and very belligerent call centre. I may have said the ‘f’ word once and that’s not good/was called out in the style of “this is being recorded so I shall hang up now”... Grand, get on with it. If your service is so poor that I’ve been on the phone for nearly two hours I think I’m allowed a little profanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Virgin Media  
Very bad customer service.
Check your bills. They will rip you off.
Staff are not properly trained.
Rude engineers.
Would never recommend.
Virgin Media  
I'm writing on behalf of my 92 year old mother who Virgin Media have just screwed for £160+ cancellation charges. If you're considering using them, you should anticipate not just the poor technical performance for which they are infamous, but also that they treat any attempt to escape their craven, greedy clutches as a profit centre. Don't be deceived by the glamorous marketing. They are a truly vile company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Virgin Media with Amazon Prime and a £100 reward choice

Broadband deals to get your November off to a cracking start

Posted on 2019-11-05 18:20 in Offers BT Shell Energy Virgin Media

Virgin Media are kicking us off with some great combined offers. Along with a price reduction on TV packages for the first year, Virgin are also offering a choice of a £100 gift voucher from Amazon, Debenhams, John Lewis or M&S or a £100 bill credit. It doesn't stop there, either, as you can also get 12 months free Amazon Prime. Worth £79 a month, you get a whole host of goodies bundled in, inluding access to Prime Video (where you can watch Amazon Original shows along with a whole host of other TV boxsets and the latest movies), unlimited music streaming, access to a rotating selection of content on Kindle, unlimited photo storage and, of course, free next day delivery!1

BT have a whopping £120 M&S voucher offer on Superfast Fibre products! If you want TV as well, packages are available from £15 extra a month and can be added during the checkout process. You can get the basic Classic Bundle with AMC and standard Freeview channels, or choose to add Premium channels with an Entertainment Bundle. Plus, you can add even add Sports from BT and Sky, Movies from Sky, Netflix and a whole lot more! You'll need to hurry, though, because this offer ends on the 14th and is only available via the links below.2

Shell Energy have some early Black Friday deals, offering some great introductory prices without the need to queue or get your kidneys elbowed! Their Fast Broadband package is currently one of the cheapest in the market at only £16.99 a month while Fibre packages are not only reduced in price, but also come with two months free in the form of account credit! Plus there are no connection fees for any of these deals. To top it off, if you're on one of Shell's gas or electricity plans, you can also make extra savings on your monthly energy bill!3

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All Virgin Media offers are on a 12 month contract. Offers end at 11:59pm 13/11/2019.

2. All BT offers are on a 24 month contract. £9.99 postage and packing fee for the BT Smart Hub applies, activation costs may apply on TV products. Standard broadband products will not be offered if you are able to get Fibre products. If you're in a Fibre-enabled area but can't get Fibre you will be offered a Standard broadband offer. Offer ends at 11:59pm 7/11/2019.

3. All Shell Energy offers are on an 18 month contract. Two months free will be applied to your account as bill credit 90 days after activation. Offer ends at 11:59pm 8/12/2019.

Comments

Home Office Broadband

How to find the right broadband for your home office

Posted on 2019-10-11 14:49 in Features BT Virgin Media Plusnet John Lewis

Over one and a half million of us in the UK work from home, and the number is growing rapidly. But balancing out the sheer joy of being able to work in your pyjamas is the knowledge that you no longer have an IT-guy to sort out all your tech troubles.

And the biggest of all these troubles is your broadband: if it goes down, you'll lose money.

Let's take a look at how to find the right broadband for your home office.

What speed you need

Whenever you compare broadband deals, finding the right speed is your first priority. For your home office, any fibre deal should offer fast enough downloads for most needs.

However, you need to consider who else will be using your internet while you're working. If it's just you, then fine. But if your kids are going to be jumping onto YouTube and start FaceTiming as soon as they get home from school, you might want to opt for a faster fibre deal to ensure you won't have any interruptions.

Don't overlook the upload speed, too. You need a good upload speed if you do a lot of video conferencing, or need to send large files to clients. For this reason we'd recommend steering clear of a cheap standard broadband plan, as the upload speeds are usually dreadful.

Reliability and support

When you rely on your internet connection to earn a living you need to be confident that it will work reliably. If there are problems you need access to good customer support to fix them. To make your decision a little easier take a look at our customer reviews for all broadband providers. They show ratings for speed, reliability, support and overall satisfaction.

There's often a link between reliability and support, and price. Cheaper services from less established players tend to attract more negative reviews and lower satisfaction levels. It might be worth paying a little extra for a plan from one of the bigger brands.

Also, keep an eye out for speed and performance guarantees from the different broadband suppliers, which will help you avoid being left high and dry should problems strike. On BT Plus plans, for example, you'll be sent a 4G Mini Hub to keep you connected if your broadband ever develops a fault.

Static IP address

So far, the issues we've looked at are ones that you'd consider when buying any broadband service. Next up is a factor that mostly applies only to a subset of remote workers: the need for a static IP address.

In simple terms, an IP address is the address of your computer on the network. With all home broadband packages it's assigned dynamically, so you get a new one each time you connect. A static IP address means you keep the same address permanently.

Why might you need a static IP address? There's plenty of reasons, like if you're running a server or hosting your own website, or if you need a secure way to remotely log in to your employer's computer systems.

You get a dynamic IP address with all home broadband products and you'll need to check if your chosen provider can offer you a static address instead. As an example, Plusnet will give you a static IP for a one-off fee of £5, but BT won't let you have one on their residential packages. You need to switch to a business plan instead.

Full Wi-Fi coverage

You don't just need to find the right broadband, you need to get it working well enough, too. And that means making sure your Wi-Fi coverage extends to wherever you set up your office. Now, if you're just working from your dining room then you're probably already good to go. But if you're planning to convert your loft - or even your shed - into an office, you should hold off on that trip to Ikea until you're sure you've got your internet sorted first.

Your Wi-Fi signal is less likely to reach into the furthest corners of your house or garden. Even if it does, a weaker signal will mean slower speeds. Grab your laptop and head out to your office location, then use our Broadband Speed Test tool to find out if your connection and speeds are up to scratch.

If it isn't see our guide on how to speed up your broadband for tips on the best ways to extend your Wi-Fi coverage.

Business vs home broadband

Finally, you might be wondering if you need a specialist business broadband package when working from home, or if you're okay with a normal home deal. It depends on what type of work you're doing, and what's specified in your provider's terms and conditions.

BT say that their broadband is only for personal use; John Lewis Broadband say that "occasional home working is acceptable"; while Virgin Media offer the HomeWorks upgrade for £9.99 a month, which adds remote worker-friendly features to a residential plan. In all cases, a residential call plan will be strictly limited to personal use - so don't go setting up a call centre in your kitchen.

Business broadband will get you the option of a static IP address, better customer support - usually 24/7 - and better security options as well. Prices from suppliers like Plusnet aren't all that much higher than what you'd pay for home broadband.

Want more on finding the right internet service for your remote working needs? Check out our full guide to home office broadband.

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Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 is being rolled out across 2019, and is currently only available as part of the V.VIP package, but expect that to change later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 3Mb upload speed
  • M100, averages 108Mb download speed, 6Mb upload speed
  • M200, averages 213Mb download speed, 12Mb upload speed
  • M350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 12-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installtion cost, typically £70, compared to £25 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require a 12 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.
  • High customer satisfaction - According to an Ofcom report, Virgin Media customers are most the most likely to recommend the provider to friends.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.

 

Broadband.co.uk