Virgin Media

Ultrafast high speed cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - with average download speeds of 362Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media VIVID 100 plus Phone
£32.00 for 12 months
£47.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Player Bundle
£32.00 for 12 months
£51.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 54Mb average download speed
  • 3Mb average upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Mix Bundle
£47.00 for 12 months
£58.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 150+ TV channels
  • Virgin TV V6 Box
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 362Mb download speed, more than 5 times that of BT FTTC, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas, but their footprint is growing

 

Features at a glance

  • Top speeds average 362Mb download speeds and 21Mb upload speeds

  • 12 month or 30 day contracts

  • Unlimited downloads, truly unlimited on some packages

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 18319 customer ratings since 2017-08-18. See more Virgin Media customer ratings and reviews.

Details last checked on 2018-08-09

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media VIVID 50 plus Phone More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
unlimited 12
months
£324 £27.00
£42.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player TV Bundle and VIVID 100 plus Phone for Students More Info

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
unlimited 12
months
£368 £29.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone for Students More Info

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
unlimited 12
months
£368 £29.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
unlimited 12
months
£384 £32.00
£47.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
unlimited 12
months
£384 £32.00
£51.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 50 More Info

Special offer: No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

averages
54Mb
unlimited 12
months
£440 £35.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 for Students More Info

30 day rolling contract, ideal for students with no need for a phone line!

802.11ac Wireless Router

averages
108Mb
unlimited 1
month
£476 £38.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

Special offer: No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

averages
108Mb
unlimited 12
months
£500 £40.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 350 plus Phone More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
unlimited 12
months
£504 £42.00
£57.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 for Students More Info

30 day rolling contract, ideal for students with no need for a phone line!

802.11ac Wireless Router

averages
213Mb
unlimited 1
month
£536 £43.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Mix Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
unlimited 12
months
£564 £47.00
£58.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 350 More Info

Special offer: No phone line necessary + WiFi on the Tube
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
unlimited 12
months
£620 £50.00

£20.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
unlimited 12
months
£684 £57.00
£74.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Movies Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
unlimited 12
months
£804 £67.00
£94.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
unlimited 12
months
£924 £77.00
£104.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIP Bundle More Info

Special offer: 12 months reduced price + two Virgin TV V6 boxes + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
362Mb
unlimited 12
months
£1068 £89.00
£129.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-08-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 18341 customer ratings since 2017-08-17

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Richard, Shame on you.
Lighting Bolt, thumb down for you.
I signed up 12 monthes broadband CONTRACT with Virgin Media. They hiked £8 a month after 6 monthes for moving my taklk plan to TALK MORE which I never asked for. I certainly do not want to talk more with their customer care team who DO NOT CARE.
No one would be happy like this. I called Virgin Media 150 customer CARE Team. It took me few days and cost me couple hours instead of few minutes.
firstly key in some numbers to get to the right department, then stay in the queue about 10 minutes hopelessly listening their music until heard a human voice.
I had to terminate the phone calls after half an hour due to going to work. I called again on MY DAY OFF.
The customer CARE team only wants more monthly payment(pay for Richard's private island). they changed tone when I demand to speak to their maneger after the LONG STRESSFUL conversation.
Virgin media is a dishonest company,
Leave as soon as you can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester Virgin Media  
"Really awful, unhelpful and disrespectful customer service.

Once Virgin has you forget ever getting help. You'll sit on hold, then get put through to someone reading a script who generally displays no interest in actually doing more than reading the script. Heaven forbid you should ask them a question out of order or that can't be answered on the script. On top of that they are condescending and dismissive on more occasions than not.

Never mind that the services won't work or require extra steps on your part that they don’t tell you. That’s on you to figure you, because clearly Virgin isn't going to help. Really regretting signing up with Virgin. I’m pretty much paying for them to treat me like crap. No service would be better than service with Virgin at this point."

Not a thing has gone well with setting up service with Virgin Media, Virgin Mobile, or Virgin Money. I have what services I have at all due to pure personal determination rather than actual service or help from Virgin employees. All around it’s been a completely horrible experience across the board."
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Dundee Virgin Media  
Only been with Virgin for a couple of months, terrible system, terrible service, customer service is a total waste of time.
Dumping Virgin and going back to Sky, 30% cheaper as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
it's been 5th call to get in touch with human on customer service, Rude person attended kind of talking nasty behind. I want to cancel but it is becoming impossible to speak or make any contact with them.
Bills were not same as per contract either.
TV is not at all good unless you want to spend £100 plus monthly.
Broadband was good most of the time for our usage And it wasnt super good to wow you.
Last 12 months I had no land phone active to make or revive call And still paying,
Overall terrible virgin experience to continue And cancelling is most difficult because you can't find anyone nor you can get call back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Beckenham Virgin Media  
Absolute garbage broadband reliability. My hub arrow is yellow and off at least twice a month, and it stays off for days at a time, the call centres are abroad and no one understands a darn word you say I have to keep saying pardon or they don't understand me. Very rude abrupt staff on the phones, what's more, I can't leave as the cable they install is completely different from the cables other networks provide so that means any other company I may use will charge installation fees costing over fifty quid! Terrible company and I wish I hadn't been young and stupid when I signed the contract with VM. Avoid!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Halton Virgin Media  
Terrible service, Been trying to call for two days, left hanging on for up to 15 minutes then phone goes dead. Emailed CEO's office who got back to say they would sort out ASAP but nothing yet. Their prices are ridiculous and just want to discuss so I can either leave or get a better price. Not sure what I can do- feel like cancelling my payment and letting them chase me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Virgin Media  
My son is moving out on Saturday, and the broadband account was in his name, but we decided to change the account to my name as he wouldn't be taking it with him. He contacted Virgin, who sent the relevant forms. We filled them out and I received the new e-contract which I signed and returned. Great - or so I thought. I've now found that when I sign into the Virgin site I'm only a secondary account holder, giving me only limited access to certain functions, and not allowing me to sign into the My Virgin Media app as I'm not the 'primary account holder'. So I phoned them. Well what a waste of time that was. After over an hour on the phone, speaking to somebody I could barely understand - and she became increasingly ratty because I couldn't understand half of what she was saying, as well as me having to repeat myself - all they have achieved is changing my contact email address. I'm still a 'secondary account holder' with limited access, and still can't sign into the app. Pathetic. But as long as the money keeps rolling in, they really don't care. Shocking customer service - if I performed like that, I'd be out of my job tomorrow. Plusnet beckons.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Rugeley Virgin Media  
Awful, awful, awful. In less than 8 weeks with these jokers service has gone down twice.

The second time, when i tried to call, a robot informed me it was for network upgrades and would be out for 6 hours. Smack in the middle of the working day.

No warning, no contact, just service cut. Lost work time, lost trade, loss of revenue. No contingency could be planned for as no warning was given.

Do not go with these clowns.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Farnborough Virgin Media  
Starting to think Virgin are literally the most cancerous service on the planet. Signed up for what I assumed was 12 months of internet and WiFi access. Turns out I signed up for a ‘fibre optic’ potato incapable of reaching within a 10m radius. Not to mention the fact the internet itself must be run by one hamster in a wheel at virgin HQ. Every time a mouse dies from exhaustion the internet dies for 12 hours a day (that’s roughly one death every few days btw). I don’t know where all these ‘awards’ they’ve been winning have come from. Assuming they just ordered a sticker book from China and stuck lots of gold stars on their packaging. 1 million % changing next year
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Virgin Media was once known for its Best Customer Services and the speed which is no longer there, the customer services is gone down the drain completely, I use Broadband for home and Office and really getting frustrating with the poor services day by day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through their fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from VIVID 200 to VIVID 350 rolled out across 2018.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • VIVID 50, averages 54Mb download speed, 3Mb upload speed
  • VIVID 100, averages 108Mb download speed, 6Mb upload speed
  • VIVID 200, averages 213Mb download speed, 12Mb upload speed
  • VIVD 350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Player Bundle with lower speeds and 70+ TV channels, up to the VIP Bundle with 230+ channels and Sky Sports and Cinema.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualifying as 'superfast broadband' or, in the case of the 350Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on VIVID 100, and even faster on VIVD 200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on VIVID 350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

If you are an avid gamer, then Virgin's dedicated Gamer package with a truly unlimited download allowance and faster upload speeds that gives you more prioritised bandwidth for playing, streaming and chatting with your team all at the same time will be well worth considering.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the VIVID 100 package is ideal for families, and the VIVID 200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average  speeds of 213Mb.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's VIVID 100 service offers only 6Mb average upload speeds, although their most expensive VIVID 350 service now offers 21Mb average upload speeds.

 

Broadband.co.uk