Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

Review your Broadband Provider

Sort:	Provider	Satisfaction	Service	Speed	Reliability	Cheapest Broadband
1	Zen Based on 229 customer ratings for Zen since 2020-09-25 See 153 reviews	4.2 stars	4.3 stars	3.8 stars	4.1 stars	Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4.1 stars	£29.99 per month £380 first year cost £19.99 upfront cost Go to site
Zen Satisfaction 4.2 stars Customer Service 4.3 stars Speed 3.8 stars Reliability 4.1 stars Based on 229 customer ratings for Zen since 2020-09-25 See 153 reviews £29.99 per month £380 first year cost £19.99 upfront cost Go to site
2	Community Fibre Based on 91 customer ratings for Community Fibre since 2016-02-09 See 3 reviews	4.1 stars	4.3 stars	4 stars	4 stars	Satisfaction 4.1 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars	£20.00 per month £240 first year cost Go to site
Community Fibre Satisfaction 4.1 stars Customer Service 4.3 stars Speed 4 stars Reliability 4 stars Based on 91 customer ratings for Community Fibre since 2016-02-09 See 3 reviews £20.00 per month £240 first year cost Go to site
3	TrueSpeed Based on 83 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews	3.8 stars	4.1 stars	3.9 stars	4 stars	Satisfaction 3.8 stars Customer Service 4.1 stars Speed 3.9 stars Reliability 4 stars	£29.99 per month £360 first year cost Go to site
TrueSpeed Satisfaction 3.8 stars Customer Service 4.1 stars Speed 3.9 stars Reliability 4 stars Based on 83 customer ratings for TrueSpeed since 2016-06-17 See 2 reviews £29.99 per month £360 first year cost Go to site
4	Gigaclear Based on 100 customer ratings for Gigaclear since 2020-07-17 See 40 reviews	3.6 stars	3.5 stars	3.8 stars	3.6 stars	Satisfaction 3.6 stars Customer Service 3.5 stars Speed 3.8 stars Reliability 3.6 stars	£25.00 first 18 months £300 first year cost Go to site
Gigaclear Satisfaction 3.6 stars Customer Service 3.5 stars Speed 3.8 stars Reliability 3.6 stars Based on 100 customer ratings for Gigaclear since 2020-07-17 See 40 reviews £25.00 first 18 months £300 first year cost Go to site
5	Hyperoptic Based on 100 customer ratings for Hyperoptic since 2020-09-14 See 210 reviews	3.3 stars	3.4 stars	3.5 stars	3.3 stars	Satisfaction 3.3 stars Customer Service 3.4 stars Speed 3.5 stars Reliability 3.3 stars	£18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
Hyperoptic Satisfaction 3.3 stars Customer Service 3.4 stars Speed 3.5 stars Reliability 3.3 stars Based on 100 customer ratings for Hyperoptic since 2020-09-14 See 210 reviews £18.99 first 12 months £238 first year cost £9.99 upfront cost Go to site
6	Plusnet Based on 3584 customer ratings for Plusnet since 2020-09-21 See 3442 reviews	3.2 stars	3.5 stars	2.9 stars	3.1 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars	£18.99 first 12 months £228 first year cost Go to site
Plusnet Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.9 stars Reliability 3.1 stars Based on 3584 customer ratings for Plusnet since 2020-09-21 See 3442 reviews £18.99 first 12 months £228 first year cost Go to site
7	EE Based on 1291 customer ratings for EE since 2020-09-21 See 1532 reviews	3.2 stars	3.5 stars	2.8 stars	3 stars	Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars	£23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
EE Satisfaction 3.2 stars Customer Service 3.5 stars Speed 2.8 stars Reliability 3 stars Based on 1291 customer ratings for EE since 2020-09-21 See 1532 reviews £23.50 first 18 months £292 first year cost £10.00 upfront cost Go to site
8	BT Based on 6331 customer ratings for BT since 2020-09-21 See 3154 reviews	3.1 stars	3.1 stars	2.9 stars	3 stars	Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars	£24.99 first 24 months £310 first year cost £9.99 upfront cost Go to site
BT Satisfaction 3.1 stars Customer Service 3.1 stars Speed 2.9 stars Reliability 3 stars Based on 6331 customer ratings for BT since 2020-09-21 See 3154 reviews £24.99 first 24 months £310 first year cost £9.99 upfront cost Go to site
9	Virgin Media Based on 5563 customer ratings for Virgin Media since 2020-09-21 See 3951 reviews	3 stars	2.8 stars	3.1 stars	2.9 stars	Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars	£26.00 first 18 months £352 first year cost £40.00 upfront cost Go to site
Virgin Media Satisfaction 3 stars Customer Service 2.8 stars Speed 3.1 stars Reliability 2.9 stars Based on 5563 customer ratings for Virgin Media since 2020-09-21 See 3951 reviews £26.00 first 18 months £352 first year cost £40.00 upfront cost Go to site
10	KCOM Based on 100 customer ratings for KCOM since 2020-04-19 See 101 reviews	2.9 stars	3.1 stars	3 stars	2.8 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 3 stars Reliability 2.8 stars	£29.99 first 6 months £420 first year cost Go to site
KCOM Satisfaction 2.9 stars Customer Service 3.1 stars Speed 3 stars Reliability 2.8 stars Based on 100 customer ratings for KCOM since 2020-04-19 See 101 reviews £29.99 first 6 months £420 first year cost Go to site
11	Sky Based on 6178 customer ratings for Sky since 2020-09-21 See 1953 reviews	2.9 stars	3.1 stars	2.6 stars	2.7 stars	Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars	£26.00 first 18 months £312 first year cost No upfront cost online Go to site
Sky Satisfaction 2.9 stars Customer Service 3.1 stars Speed 2.6 stars Reliability 2.7 stars Based on 6178 customer ratings for Sky since 2020-09-21 See 1953 reviews £26.00 first 18 months £312 first year cost No upfront cost online Go to site
12	TalkTalk Based on 3797 customer ratings for TalkTalk since 2020-09-21 See 6224 reviews	2.9 stars	2.8 stars	2.7 stars	2.8 stars	Satisfaction 2.9 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars	£23.00 per month £276 first year cost No upfront cost online Go to site
TalkTalk Satisfaction 2.9 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.8 stars Based on 3797 customer ratings for TalkTalk since 2020-09-21 See 6224 reviews £23.00 per month £276 first year cost No upfront cost online Go to site
13	NOW Broadband Based on 562 customer ratings for NOW Broadband since 2020-09-21 See 331 reviews	2.8 stars	3.1 stars	2.5 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 3.1 stars Speed 2.5 stars Reliability 2.7 stars	£18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
NOW Broadband Satisfaction 2.8 stars Customer Service 3.1 stars Speed 2.5 stars Reliability 2.7 stars Based on 562 customer ratings for NOW Broadband since 2020-09-21 See 331 reviews £18.00 first 12 months £221 first year cost £5.00 upfront cost Go to site
14	Vodafone Based on 1270 customer ratings for Vodafone since 2020-09-21 See 1061 reviews	2.8 stars	2.8 stars	2.7 stars	2.7 stars	Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars	£19.50 per month £234 first year cost No upfront cost online Go to site
Vodafone Satisfaction 2.8 stars Customer Service 2.8 stars Speed 2.7 stars Reliability 2.7 stars Based on 1270 customer ratings for Vodafone since 2020-09-21 See 1061 reviews £19.50 per month £234 first year cost No upfront cost online Go to site
15	SSE Based on 295 customer ratings for SSE since 2020-09-21 See 451 reviews	2.6 stars	2.8 stars	2.3 stars	2.5 stars	Satisfaction 2.6 stars Customer Service 2.8 stars Speed 2.3 stars Reliability 2.5 stars	£23.00 first 18 months £276 first year cost Go to site
SSE Satisfaction 2.6 stars Customer Service 2.8 stars Speed 2.3 stars Reliability 2.5 stars Based on 295 customer ratings for SSE since 2020-09-21 See 451 reviews £23.00 first 18 months £276 first year cost Go to site
16	Direct Save Based on 100 customer ratings for Direct Save since 2020-01-06 See 441 reviews	2.5 stars	2.9 stars	2.4 stars	2.8 stars	Satisfaction 2.5 stars Customer Service 2.9 stars Speed 2.4 stars Reliability 2.8 stars	£29.95 per month £409 first year cost £49.90 upfront cost Go to site
Direct Save Satisfaction 2.5 stars Customer Service 2.9 stars Speed 2.4 stars Reliability 2.8 stars Based on 100 customer ratings for Direct Save since 2020-01-06 See 441 reviews £29.95 per month £409 first year cost £49.90 upfront cost Go to site
17	John Lewis Broadband Based on 241 customer ratings for John Lewis Broadband since 2020-09-21 See 758 reviews	2.4 stars	2.8 stars	2.2 stars	2.3 stars	Satisfaction 2.4 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.3 stars	£18.75 first 12 months £225 first year cost Go to site
John Lewis Broadband Satisfaction 2.4 stars Customer Service 2.8 stars Speed 2.2 stars Reliability 2.3 stars Based on 241 customer ratings for John Lewis Broadband since 2020-09-21 See 758 reviews £18.75 first 12 months £225 first year cost Go to site
18	Onestream Based on 149 customer ratings for Onestream since 2020-09-25 See 125 reviews	2.2 stars	2.2 stars	2.4 stars	2.4 stars	Satisfaction 2.2 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.4 stars	£19.95 per month £239 first year cost Go to site
Onestream Satisfaction 2.2 stars Customer Service 2.2 stars Speed 2.4 stars Reliability 2.4 stars Based on 149 customer ratings for Onestream since 2020-09-25 See 125 reviews £19.95 per month £239 first year cost Go to site
19	Shell Energy Based on 398 customer ratings for Shell Energy since 2020-09-21 See 485 reviews	2.1 stars	2.3 stars	2.1 stars	2.2 stars	Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars	£16.99 first 18 months £204 first year cost Go to site
Shell Energy Satisfaction 2.1 stars Customer Service 2.3 stars Speed 2.1 stars Reliability 2.2 stars Based on 398 customer ratings for Shell Energy since 2020-09-21 See 485 reviews £16.99 first 18 months £204 first year cost Go to site
20	italk Based on 100 customer ratings for italk since 2019-05-22 See 50 reviews	2 stars	2.2 stars	1.9 stars	1.9 stars	Satisfaction 2 stars Customer Service 2.2 stars Speed 1.9 stars Reliability 1.9 stars	£19.99 per month £250 first year cost £9.95 upfront cost Go to site
italk Satisfaction 2 stars Customer Service 2.2 stars Speed 1.9 stars Reliability 1.9 stars Based on 100 customer ratings for italk since 2019-05-22 See 50 reviews £19.99 per month £250 first year cost £9.95 upfront cost Go to site
Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.

Review your Broadband Provider

Broadband Deals

Home Broadband Providers

Mobile Broadband Deals

Mobile Broadband Providers

Broadband Guides

Broadband Help

Broadband Reviews - Fixed Line Broadband Customer Reviews