Plusnet Broadband Buyers Guide

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband averaging 66Mb downloads
  • Fixed price guarantee
  • UK-based award winning customer service

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Plusnet Unlimited Broadband and Phone
£17.99 for 12 months
£30.98 thereafter

No upfront cost

  • £60 Reward Card!
  • 12 months reduced fixed price
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£22.99 for 18 months
£35.98 thereafter

No upfront cost

  • £70 Reward Card!
  • 18 months reduced fixed price
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£26.99 for 18 months
£40.98 thereafter

No upfront cost

  • £70 Reward Card!
  • 18 months reduced fixed price
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Fixed price guarantee - your price won't go up during your minimum contract period
  • Rolling contract options available - if you'd rather not take out a long contract you can choose standard broadband on a 30-day rolling deal instead
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • More expensive in areas outside of high competition areas - those in rural areas are most likely to be affected by this
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers
  • Well above average complaint levels - Ofcom figures for January 2020 show Plusnet have the second highest level of complaints compared to other major broadband suppliers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 12 or 18 months as standard, no contract options available you an additional cost, give only 14 days notice to cancel at any time (30 day minumum term)

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, AC-rated for fibre

  • Phone bundles with line rental available - optionally pay line rental up front to save on your annual cost

  • Plusnet have published a Traffic Management Policy

3.4 stars
  satisfaction rating based on 5156 customer ratings since 2019-04-05. See more Plusnet customer ratings and reviews.

Details last checked on 2020-04-01

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited More Info

Free N-rated wireless router! + no activation fee
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11n Wireless Router

averages
10Mb
truly
unlimited
12
months
£198
plus line
rental costs
£16.49
Separate line rental required

Go to site
Plusnet Unlimited Broadband and Phone More Info

Special offer: £60 Reward Card + 12 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£216 £17.99
£30.98 after 12 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre More Info

Free Hub One AC-rated wireless router + no activation fee!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
36Mb
truly
unlimited
12
months
£246
plus line
rental costs
£20.49
Separate line rental required

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Special offer: £70 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£276 £22.99
£35.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Extra More Info

Free Hub One AC-rated wireless router + no activation fee!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
66Mb
truly
unlimited
12
months
£306
plus line
rental costs
£25.49
Separate line rental required

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Special offer: £70 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£324 £26.99
£40.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-04-01

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 5156 customer ratings since 2019-04-05

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Advertise min 66mb, Guaranteed Speed 43.8mb no live chat only call in.
wow that is a 33% over estimation. Currently 48mb. I know what I will do when contract ends
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
Wiltshire Plusnet  
If you want to use the internet avoid plusnet at all costs ! Been nothing but terrible since we got it. We will be leaving as soon as possible
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Mold Plusnet  
Connection went without hitch. Downloads stable and good speed so far. Cashback cheque received OK. Billing correct.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Hadfield Plusnet  
I have just looked at other reviews and I see most people have the same opinion as me. DONT JOIN PLUSNET!. I am the wrong age to be very computer literate, so assumed that using Plusnets own email service would surfice. What a complete load of rubbish it is. I havent that many emails in folders and "Live", but it has slowed down to take approximately 30 second to open one email. I have phoned to complain several times. Each time without resolve. The last time I spoke to complain a stupid woman said it was OK for it to take 30 seconds NOOOOOOOOOOOO, are you insane? Reliability is rubbish too. PLEASE PLEASE GO ELSWHERE. They will get the message.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Torquay Plusnet  
I have had intermittent broadband service and poor phone reception for weeks. I have had three engineers round who cannot resolve the issue. All Plusnet do is to try and deflect the blame to Openreach. If Plusnet run their service using Openreach, then it is Plusnets responsibility to coordinate Openreach resources to fix the problem. Poor service.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Bath Plusnet  
Took my payment, setup a direct debit, no communication whatsoever that they wouldn't be sending an engineer "until further notice". 30 mins currently and still waiting on their lines to cancel. Cash grabbing ********.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Woking Plusnet  
Just spent an hour on the phone trying to get my £70 cash back for joining them. Basically told it isn't them that pays it but the promotions company. I asked for details of the promotions company and they didn't know who the are. So don't expect to get the cashback ... it's a con and Plusnet wash their hands of it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Plusnet  
Cracking service. We switched over from Sky and the whole process was absolutely seem less. I signed late in the evening using the online chat (which is a fantastic service) and then basically didn't have to lift a finger. They sorted the line out with sky and I was kept up to date at every stage with emails and text. They have even designed the router to fit through letter boxes so I didn't need to collect from Post Office. Basically plug and play with the router. Can't comment on how good the router is as I have WiFi turned off and use BT whole home, but a really seamless service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Liverpool Plusnet  
Totally disgusting company. No compassion in this really hard time. I even got cut of before my 13 day pay time. I called to explain my situation
Trust,once this virus is under control I will be moving away from this **** company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey Plusnet  
I can't even comment on the broadband reliability as they took my money a month ago (I foolishly paid upfront for a year) and haven't bothered to actually provide broadband! They did kindly cancel my old supplier though so I currently have no service at all.

They allegedly turned it on on Wednesday (after I chased three times-don't bother sending emails or contacting them on twitter) yet the light doesn't even come on the router. Apparently an engineer is going to call me back in the next 72 hours. Currently has been 48 hours.

I have to work from home and am currently tethered to my mobile phone to enable me to do so. I've already paid an extra £35 for data so that's awesome. I have no tv as its all through WiFi.

The folks on the phone are nice enough and seem embarrassed at how shoddy this all is so that's something. They can't do anything about it though. And apparently can't even offer me a goodwill gesture as I've paid upfront. I just want WiFi not a goodwill gesture anyway.

Save yourself grief, do not sign up. It seems cheap but you might as well throw money in the bin, you'll get as much broadband service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

Home Office Broadband

How to find the right broadband for your home office

Posted on 2019-10-11 14:49 in Features BT Virgin Media Plusnet John Lewis

Over one and a half million of us in the UK work from home, and the number is growing rapidly. But balancing out the sheer joy of being able to work in your pyjamas is the knowledge that you no longer have an IT-guy to sort out all your tech troubles.

And the biggest of all these troubles is your broadband: if it goes down, you'll lose money.

Let's take a look at how to find the right broadband for your home office.

What speed you need

Whenever you compare broadband deals, finding the right speed is your first priority. For your home office, any fibre deal should offer fast enough downloads for most needs.

However, you need to consider who else will be using your internet while you're working. If it's just you, then fine. But if your kids are going to be jumping onto YouTube and start FaceTiming as soon as they get home from school, you might want to opt for a faster fibre deal to ensure you won't have any interruptions.

Don't overlook the upload speed, too. You need a good upload speed if you do a lot of video conferencing, or need to send large files to clients. For this reason we'd recommend steering clear of a cheap standard broadband plan, as the upload speeds are usually dreadful.

Reliability and support

When you rely on your internet connection to earn a living you need to be confident that it will work reliably. If there are problems you need access to good customer support to fix them. To make your decision a little easier take a look at our customer reviews for all broadband providers. They show ratings for speed, reliability, support and overall satisfaction.

There's often a link between reliability and support, and price. Cheaper services from less established players tend to attract more negative reviews and lower satisfaction levels. It might be worth paying a little extra for a plan from one of the bigger brands.

Also, keep an eye out for speed and performance guarantees from the different broadband suppliers, which will help you avoid being left high and dry should problems strike. On BT Plus plans, for example, you'll be sent a 4G Mini Hub to keep you connected if your broadband ever develops a fault.

Static IP address

So far, the issues we've looked at are ones that you'd consider when buying any broadband service. Next up is a factor that mostly applies only to a subset of remote workers: the need for a static IP address.

In simple terms, an IP address is the address of your computer on the network. With all home broadband packages it's assigned dynamically, so you get a new one each time you connect. A static IP address means you keep the same address permanently.

Why might you need a static IP address? There's plenty of reasons, like if you're running a server or hosting your own website, or if you need a secure way to remotely log in to your employer's computer systems.

You get a dynamic IP address with all home broadband products and you'll need to check if your chosen provider can offer you a static address instead. As an example, Plusnet will give you a static IP for a one-off fee of £5, but BT won't let you have one on their residential packages. You need to switch to a business plan instead.

Full Wi-Fi coverage

You don't just need to find the right broadband, you need to get it working well enough, too. And that means making sure your Wi-Fi coverage extends to wherever you set up your office. Now, if you're just working from your dining room then you're probably already good to go. But if you're planning to convert your loft - or even your shed - into an office, you should hold off on that trip to Ikea until you're sure you've got your internet sorted first.

Your Wi-Fi signal is less likely to reach into the furthest corners of your house or garden. Even if it does, a weaker signal will mean slower speeds. Grab your laptop and head out to your office location, then use our Broadband Speed Test tool to find out if your connection and speeds are up to scratch.

If it isn't see our guide on how to speed up your broadband for tips on the best ways to extend your Wi-Fi coverage.

Business vs home broadband

Finally, you might be wondering if you need a specialist business broadband package when working from home, or if you're okay with a normal home deal. It depends on what type of work you're doing, and what's specified in your provider's terms and conditions.

BT say that their broadband is only for personal use; John Lewis Broadband say that "occasional home working is acceptable"; while Virgin Media offer the HomeWorks upgrade for £9.99 a month, which adds remote worker-friendly features to a residential plan. In all cases, a residential call plan will be strictly limited to personal use - so don't go setting up a call centre in your kitchen.

Business broadband will get you the option of a static IP address, better customer support - usually 24/7 - and better security options as well. Prices from suppliers like Plusnet aren't all that much higher than what you'd pay for home broadband.

Want more on finding the right internet service for your remote working needs? Check out our full guide to home office broadband.

Comments

Plusnet Broadband Buyers Guide - Is Plusnet right for you?

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. With a good 95% of homes covered, you should be able to get Plusnet broadband

However, while coverage is not an issue, it's important to know that Plusnet do charge different rates depending on where you are in the country. If you're in what Plusnet classify as a 'low cost area', where other providers have also installed their equipment at your local telephone exchange and there's lots of competition, you will get your broadband at a cheaper price. If, however, you're in a non-low cost area you'll pay in the region of 50% more each month. Plusnet's price areas are not arbitrary, they're based on market classifications provided by Ofcom.

The good news is that you're unlikely to be affected by this unless you're in a remote rural area. Plusnet say that 99% of the homes they cover are in low cost areas. You can find out if this applies to where you live by using our postcode checker.

What packages are available?

Plusnet offer three core broadband packages in a variety of configurations. You can choose your length of contract, and also get them with or without a phone line.

These are the three basic Plusnet broadband deals:

  • Plusnet Unlimited - unlimited standard broadband with an average speed of 10Mb
  • Plusnet Unlimited Fibre- average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

All three deals are unlimited, with no traffic prioritisation. For each one you can choose between a contract of 12 months or 18 months, and you can get the Unlimited deal on a 30-day rolling deal with no contract. While you might expect the longer deal to work out cheaper, this isn't always the case. Offers that Plusnet run regularly may actually make the 12 month contract cheaper. If you go for the no-contract option, that is more expensive, and comes with a much higher activation fee of £50.

All the deals have a fixed price guarantee, so the price of either your broadband or line rental will stay the same for the length of your contract.

Plusnet Broadband comes with a phone line and line rental as standard. But if you've got a phone line from a different company and would like to stick with that, you can choose to take Plusnet without line rental. This works out cheaper each month, although is subject to a higher £35 activation fee. The important thing to note here is that you do need to get a phone line from someone. Even if you don't use your landline phone you still need a line, since that's how the broadband connection enters your home (even on fibre).

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband Calls packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. For an extra £4/month you can upgrade to Evening, Weekend and Mobile calls, and for £8 a month you can upgrade to Unlimited UK and Mobile calls. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £8/month, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes. Mobile calls aren't included in this.

You need to pay line rental to Plusnet with all packages with a calling plan. This cost is included in the advertised price, not charged separately, although you can save on line rental fees by paying for a year up front. Plusnet's broadband-only packages still require a phone line, but you have the choice of staying with your current phone provider or choosing another supplier that suits your needs or beats Plusnet's prices.

Lastly, you can add a subscription to BT Sport for a price starting at £5 a month, depending on whether you want to watch it through an app, a YouView TV box, or have it added to your Sky satellite service.

Which package should I choose?

An important first question to ask yourself is whether you need the speed of fibre if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router. On the Unlimited deal you get an N-rated Hub Zero, and on the fibre plans you get the more up-to-date Hub One. This is AC-rated, giving it a stronger signal over a greater range. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited Fibre and Fibre Extra customers, available for an extra £2 per month for standard Fibre after a three month trial. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV (apart from a BT Sport subscription) or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices- Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
  • Complaint levels - Ofcom figures show that Plusnet are second highest in the complaints table covering the eight main broadband providers.
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