Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 4993 customer ratings since 2020-04-12 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,312 Customer Reviews over 83 pages

  • Reviewer
    Location
    Christchurch
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having recently moved I chose plusnet over BT and others for my fibre optic broadband as exactly the same line but with a better short and long term saving..
    Communication prior to install was excellent with daily SMS and email updates.
    Router arrived by post on time.
    BT engineer phoned 8am letting me know He was 20mins away...He was polite courteous and removed his shoes. His work installing their modem was finished very quickly he even set up the plusnet router. I was up and running instantly the speeds I'm getting are 38down and 18up which are the top end of the claimed estimates.. I'm more than happy..
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I came from Origin Broadband which was Digital Region and sadly it came to a End 14th August 2014. That means I lost Fibre Optic in my area I had a speed of 2mb lucky to get 3mb sometimes but not all the time, terrible speed.

    I then decided to give Plusnet a try, as I couldn't get any success with any other ISP's it kept cancelling my Migration to there service e.g Sky. Luckily Plusnet gave me a New phone number line FREE! I got online within a week, I have had very little issues but they have always fixed them for me.

    I am alot happier now, we now have Fibre Optic in the area, which happened last month, I went on the cheaper package but the upload was very slow as they had slowed it down for that package, I have now moved to the fibre Optic extra package 6 months FREE after 6 months my cost will be £19.99 BB and £16.99 Phone. I am getting around 73.50mb when I do a Speedtest and my Upload is around 18.40mb. Fantastic service, i'm now on my second year with Plusnet and I don't regret it. I say to anyone thinking of joining them, go with your own instinct that's what I did. Oh and before you ask "NO I don't work for Plusnet" :)
  • Reviewer
    Location
    Merseyside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have to say that after around 9 months with them in this property and over 7 years in total (previously in N Wales, in 2 houses), I've had brilliant speed and excellent customer support when doing the transfer from there to here.

    Speed at old location was around 2.5 Mbps for most of 2011, only 160 kbps and down to zero for 6 months in 2010 (until Openreach replaced the dropwire from the gutter into the house, as the insulation had perished). Speed did drop after the 'upgrade' to ASDL 2+ at the exchange (because I was 5 to 6 km away and attenuation was just over 60 dB, at the kind of level where they might have refused service back in 2001/2).

    Can see that there are some who have had long running and serious problems and would only suggest using the USENET facility (in the Member Centre panel) to post a ticket number on the customer-service newsgroup and one of their specialist team who monitor newsgroups and a few other web sites may be able to move you from unhappy to happy, and might even be able to reduce cost for a while as a measure of goodwill.

    I would not recommend PN to clients (and my own family) if I didn't have faith in the support and customer service staff, and no, I'm not employed by them, but just another (happy) customer, planning to switch from the Extra (60 GB/month) to Fibre Extra (250 GB) once my exchange is upgraded in December.
  • Reviewer
    Location
    Kearsley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Patience of a saint!
    Having swapped over to PlusNet, I missed the delivery of my router (I had to leave the country at short notice) and when I returned back to the UK, phoned to see if I could use my old router until PlusNet could re-deliver one. The call-handler was amazing. I somehow manged to cut her off (I dropped the landline phone on the floor) and feared that I would need to join the covid-queue again but she rang me promptly back. ‘Let’s try this then’ and, ‘No problem, could you do this on the router and read me out the numbers….’ She was incredibly calm, knowledgeable and determined to try and get my internet up and running for me and spent over 30 minutes with me until my wireless internet was working. I was incredibly grateful and near the near the end of the conversation asked if she would re-send the PlusNet router again…. ‘I’ve already done that, it should be with you shortly’; it arrived the next working day. What I really liked about PlusNet was that the call-handler took ownership of my problem and dealt with it, instead of passing me onto other ‘technical sections’.
  • Reviewer
    Location
    Cannock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cracking service, had some teething faults but plusnet kept us well informed and sorted the problems asap.
    Broadband speed is good, the main positive for us is reliability - it never drops out and never slows down
  • Reviewer
    Location
    Norwich
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Speaking with customer service depts. normally fills me with dread, but they seem to be a necessary evil in life, so...after my discount period came to an end I contacted PlusNet to see what they could offer for a new contract. This call was handled in such a professional, helpful, and friendly manner that I immediately signed up again for another 12 months. It is very unusual for me to immediately roll over and renew without fully exploring the market for the best deal, but having had no complaints with PlusNet on any level to this point, and having recently experienced shoddy service from various other customer services, PlusNet is the best encounter I have ever had with a customer service dept. by miles.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
    Also you can have broadband only or include home phone in your package. I have not had any problems with them.

    Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
  • Reviewer
    Location
    BEDWORTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can't fault them. Changeover was no problem and efficient. Easy to contact if necessary. Hope this all continues. No reason to think otherwise at moment
  • Reviewer
    Location
    Bingham Notts
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from BT due to spiralling costs. Was dreading the switch and all the problems we might have but it was seemless and stress free. Regular updates by text and email. From Plusnet.Have not had any issues so far. Broadband speed same as with BT. Really pleased we halved the cost of broadband with no noticeable issues.i would recommend Plusnet ......
  • Reviewer
    Location
    Burton on Trent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Sky before. Tried vodafone (crap).... Now I have moved my mobile and broadband to Plusnet. Never had quicker internet. Easy to set up and fast as **** !! I'm sofa king happy!! Thanks plusnet!
  • Reviewer
    Location
    Caerphilly
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Plusnet for over 6 years only had minor issues with line dropouts which their customer support staff seen to very quickly. I have Fibre line which has a constant speed of 47mbs to 50mbs download with 7 Devices Connected. Never had a problem with customer support as they have always been polite and helpful.
  • Reviewer
    Location
    Derby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I just changed my package to Fibre and as normal customer service were great. I have been been with Plusnet and Force9 before that for over 12years. Never had a problem and they have always done what they said. Looking at some of these reviews it seems people forget that it is BT who fit and maintain the lines.
  • Reviewer
    Location
    Guisborough
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    People normally feel the need to comment on these review sites only when things go wrong, which is understandable. People feel a need to vent their anger. That's why so many of the reveiws are negative. (Check other providers reviews, they are all the same).
    Just thought I would add my thoughts about Plusnet.
    I've been a Plusnet customer for 11 years, at two different addresses. In all this time I have had only two problems - both were underground cable faults and out of the control of Plusnet. I received instant account refunds for these problems.
    The router I have now is two years old has been faultless, with excellent wifi coverage, no dropouts and easy to setup and modify. (I previously used my own routers).
    I can download and stream HD/UHD films, music etc without problem, and the download speed has always been exactly as promised.
    Like all providers, their customer helplines can be very busy, but there is the ability to check online just how busy they are, how many customers are waiting and the average waiting time. So you can see the best time to call. (Google 'plusnet call wait times').
    So overall I can recommend Plusnet.
  • Reviewer
    Location
    surreyli
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Contrary to most reviews I can only speak highly of Plusnet. They recently provided us with landline and broadband. Their communication was excellent via text and they honored both target dates for connection.

    So far our broadband speed has been excrllent. To date Very happy with Plusnet.
  • Reviewer
    Location
    Eaton socon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently signed up for broadband an for my phone line to be switched from BT. Quick and easy an any problems were sorted extremely quickly. Bt did not want me to keep my number an stopped plusnet from porting it. I was with no incoming calls for 2 days before we realised. We called plusnet to find out.
    Customer service were polite an helpful and got my number back in under 24 hours would extremely recommend them.
    Excellent!!!!
  • Reviewer
    Location
    Princes Risborough
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with my ISP, Plusnet, for 18 months and in that time I have found them reliable, responsive to my needs and always the best speeds.
    My line is supposed to hold a max. of 80 Mbps, I have got 78.4 down and 23.3 up on various occasions and would not hesitate in recommending Plusnet. I have just signed up for another 18 months!
  • Reviewer
    Location
    WORTHING
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had them for 5 years. For 2 years we have ADSL with speeds of 11mpbs, which good but we needed faster internet. So we decided to get Plusnet Fibre extra. Its been amazing can't remember last time it went down, speeds of 75mbps and brilliant customer service.
  • Reviewer
    Location
    WORKINGTON
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have been with Plusnet for 7 years and the service has been reliable. Any problems they have sorted via the help lines. Our original router worked but was 7 years old so they sent a new one for £7. Installation was very easy.
    We have not changed from Plusnet because it has been zero hassle.
  • Reviewer
    Location
    EPSOM
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service. They did everything as promised and on time when I switched from BT, The call centre is located in the UK and responds very quickly to any query.I thoroughly recommend PlusNet to new subscribers.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Plusnet for 15 months, I've had a couple of problems over that time but these have been dealt with quickly and the customer service and aftercare are exceptional. I've always found them friendly, Helpful and easy to talk to and I love the fact that it's a UK based company with a UK based call centre. I left talk talk, who are dire, and it's the best thing I did
  • Reviewer
    Location
    Warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant fault them. Better than bt.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet since summer 2013 and for the past 2.5 years I have only had 3 issues which was quickly rectified. The customer service was great, I felt the representatives were understanding and offered explanations very clearly, it felt human and not call centre script reading bots. No problems with the broadband speed, I get 16mbps and it's been quite constant. I did have a speed issue during the first year but this was fixed within 12hrs from the technical support side. I will recommend friends to Plusnet.
  • Reviewer
    Location
    Thornhill
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good service .
    helpful people at call centre
    Sometimes a bit of await for answer beats bt any day
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    My old provider had a rubbish accounts department and although I should have had a standard payment every month they always messed it up and I used to get into arrears because of mistakes on their part.Plusnet has always kept me informed about mu account.
    Also my download speed has never gone below 35 mbs
  • Reviewer
    Location
    Holywood, Northern Ireland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed this month from BT, who were over charging and poor value for money. Cannot prise Plusnet highly enough, very fast smooth change over, and internet speeds are much faster than BT for a lot less money. highly recommend.
  • Reviewer
    Location
    Preston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Plusnet is the best internet i have used. I had an issue the other day rang up didn't get any of the old rubbish of turn router on and off change channel frequency. Just looked at my line found the fault and got it resolved excellent.
  • Reviewer
    Location
    ringmer
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with plusnet for some years now and have had no problems with them so far. Have just spoken with there customer services [Jo] who was extremely helpful.
  • Reviewer
    Location
    Dronfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Plusnet right from the early days of dialup and I'm now on their Unlimited Fibre service. I've found them always utterly reliable, speed of connection always in line with what's promised (I get around 70mbps download, 18mbps upload) and whenever there has been a rare problem it's always been resolved quickly. Their technicians know what they are talking about, are UK based and are very polite and extremely helpful. I would have no hesitation at all in heartily recommending Plusnet.
  • Reviewer
    Location
    Milton keynes
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just gone into 2nd contract with plusnet. When I started out with plusnet for first couple of weeks WiFi would either go very slow or even loose connection but once I reset my router I had no other issues. When I signed up on my plusnet account for renewing my contract my Wi-Fi dropped and completely lost collection and with only useing smart tv and apps on my tv to watch tv with no connection which ment no tv I was not happy and my kids was not happy. I called plusnet and find it was a fault on the line and being a Thursday the lady told me as it's coming up to the weekend the line may not be up and running until the Monday. I decided to turn my router on on the Friday to see if on an off chance my internet was up and running which to my spruce it connected straight up so now I will have a very happy home. I would recommend plusnet to anyone just on my experience with plusnet. The woman I spoke to on the phone with customer service was very helpful and polite so all I can say is a big thank you to plusnet for Great service and keeping my kids happy.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with PlusNet for 6.5 years with fibre for the last 6.0.
    Always got top speed, 38mbs but 52 for the last few months. Customer service can be a bit slow but the online forum is monitored by CS staff who will pick up serious issues and go with them.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It works, it's reliable, simple, straight forward. Just does the job without fuzz.
  • Reviewer
    Location
    GREAT MISSENDEN
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Excellent support from a very patient,
    and competent customer advisor Aaron Turton, really solved my problems and got my broadband change over up and running,
    I could not ask for better service than this.
  • Reviewer
    Location
    Sheffield, UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Perfect since the day it got activated. Top and consistent speed 24/7.
  • Reviewer
    Location
    Leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    what a fantastic little company, never had any issues with them, they have given me deal, after deal after deal, i have stayed with them for that reason for the past 7 years, and will continue for a long time, every time you ring, the UK based call centre staff are extremely helpful and can resolve queries straight away, i've never had to wait on the line for longer than 3 minutes, can't think of a single negative thing to say, top work plusnet
  • Reviewer
    Location
    Congleton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have been with Plusnet Broadband for over 4 years and have just renewed my contract. They matched Talk Talk prices without any problem and the whole renewal is so easy. I have only called C/Services twice in 4 years which solved my problems immediately and my BB speed is constant at 10 mb/s which is fast enough for my needs. I would not hesitate to recommend.
  • Reviewer
    Location
    Bentham Lancaster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No complaints at all. Speeds above those promised. Friendly well informed customer service people with Yorkkshire accents I can hear well and understand. These guys rock.
  • Reviewer
    Location
    Oxford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i have been with plusnet a year now and they have been amazing, they are exactly what they say they are, affordable, reliable broadband and home phone, the line being stable was a massive worry for me before joining a year back but i can honestly say i have never had my speed drop below what they estimated it to be (9mb) and i have only rang up a couple of times (own mistake forgot my account password) and the team in sheffield who took my call were fantastic, i would recommend plusnet to anyone, i have referred several friends and family and each time one of my friends or family go to plusnet they discount my bills aswell which is a fantastic scheme
  • Reviewer
    Location
    coventry
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    100% satisfaction, costumer service you cant even knock! and UK based.
    no problems with broadband speed at all and never slowed down at peak times, always reccomend to friends and familys!!
  • Reviewer
    Location
    Cheshire East
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    10 out of 10 for their excellent customer service. On informing Plusnet of a recent house move we were told there would be a 2 to 3 week waiting time before they could connect the new address to a landline and broadband. A few days later I contacted them a second time and spoke to a lovely customer service lady (Rebecca) who was very helpful. I explained the importance of the landline connection regarding the customers needs. I was informed that she would seek further advice and call me back within 20 minutes. before too long I received the call where I was given an update. Within a couple of hours I received a further call informing me that my landline had been connected and the date for the broadband connection had been brought forward. The customer service assistant (Rebecca) offered excellent customer service, was polite, friendly and seemed to go out of her way to help.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am very happy I chose Plusnet to be my internet provider despite negative reviews as I have nothing but positive things to say about them. Firstly their customer service is excellent compared to the customer service of TalkTalk which is appalling, Plusnet seem to actually care about their customers. I did have an issue paying online but after a phonecall, it's all sorted. I've also not been disconnected once & I'm on the lower speed. I am one happy customer. If you choosing between Plusnet or TalkTalk, choose Plusnet.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.