1,366 Customer Reviews over 35 pages
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- Location
- Croydon
- Reviewing
- Post Office
- Date
- 2017-09-26
- Comments
-
Absolutely atrocious company with abysmal customer service, The WiFi is inconceivably slow and has caused me prolonged anguish. There's probably better WiFi in Guantanamo, I even struggled to post this on the website. Overall its a company of incompetent, lobotomised kumquats.
- Location
-
- Location
- Millom
- Reviewing
- Post Office
- Date
- 2017-10-05
- Comments
-
Changed to post office from BT in august since moving service is shocking on the phone the very first day of being with them as broadband stopped working then it's been every week since telling them my broadband not working or my phone line keeps dropping get the same response every time asked to leave but was told I would be charged the full amount I have told them there in breech of contract might as well bang my head against a brick wall keep clear of this lot as there a joke
- Location
-
- Location
- North Cumbria
- Reviewing
- Post Office
- Date
- 2017-10-19
- Comments
-
Absolutely appalling!
By far the worst broadband I have ever experienced (or even heard of).
I can get up to half a megabit on a good day but in the evenings the speed drops to 20 kilobits, if it works at all.
Don't be fooled by deals that sound good - post office broadband isn't worth having.
You have been warned!!!!
- Location
-
- Location
- plympton
- Reviewing
- Post Office
- Date
- 2016-12-29
- Comments
-
The worst broadband supplier I have ever had.
Customer service non existent they do not understand the meaning of service.
Broadband speed less than I used to receive in the 1990s on a dialup service.
Broadband reliability is a joke, There is no reliability. and it seems the Post Office could not careless about service or customers.
I have complained since the start of the service about the speed and power or lack of it of the wifi router supplied, no one bothered to contact me to resolve it, since then complained via resolver had a pathetic reply that they had problems affecting thousands of customers and they were in the process of getting things sorted but giving no idea of how and when, no apology no offer of compensation, The complaint was made via resolver on the 1st Dec 2016 and is still not sorted, In my opinion the Post Office is the most useless broadband supplier in the country.
The service is so poor I would not recommend the Post Office for anything.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2015-05-17
- Comments
-
I have been a Post Office Home Phone and Broadband customer for 5 years - the broadband has been unbelievebly slow but we put up with it because it was cheap. We recently lost all phone service so we called them - they said they'd send out an engineer (which they did) but neglected mention how much it would cost!!!! I was informed by the engineer that if they tried to chrge me to complain. Sure enough on my next bill was a charge for £144!!!! When I raised the query they said I had been informed of the cost when I called, which I hadn't because if they had told me it was going to cost that much I'd have cancelled the phone line as it was never used and we only had it out of habit! As I said we have been with them for 5 years never been late with a payment always abided by the term and conditions, and this is how they treat a good customer - by lying and ripping us off! STAY AWAY (sorry for the shouting but I wanted to make sure you heard me!) The way they treat their customers stinks and the way they talk to you on the phone is shameful - their customer 'service' providers are rude and the informatuion they give you is incorrect (and sometimes downright lies!). I don't care how cheap they are that level of service is not worth any financial saving.
- Location
-
- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2018-12-11
- Comments
-
Woeful speed struggling to get 6mbps and can be as low as 4 with constant drop out most of the time. Useless customer service who just follow scripts and then threaten you with a BT callout charge if you're to blame. The router looks like it cost 50p to make and the cables are like 1970's bell wire, no wonder it doesn't work!! Next stop is the ombudsmen.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-31
- Comments
-
Terrible. Drops out regularly. Slow. Even after I left they carried on deducting gradually increasing amount!
- Location
-
- Location
- Stockton
- Reviewing
- Post Office
- Date
- 2020-06-23
- Comments
-
Hopeless. 0.65Mb/s download speed from a check I just made! Even at peak time this is bad. Loses internet about every two days. Technical support just said it must be testing the line! What every 2 days!
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2017-08-07
- Comments
-
This is the worst I've broadband in my life plus the service as well! When I first sign up they tell you u have 14 days to cancel the beard and if I dnt want it but I rang up they say diffrent things! The speed was so slow to the point that I just use my mobile data everyday glad is unlimited! It gets to the point I can't deal with it anymore I rang up and cancelled the broadband and the women ask me to pay £150+ cancellation fee! Wow... what an amazing customer service and company! Avoid forever! From the pass I rang up try to get the engineers out to sort out the problem they never sent one out due to the reason being I don't have a landline so is not first priority for just broadband customers? Seriously? Anyone want to sign up for their brardband I hope u better not ! Awful, now I am just waiting for my £150+ 50dya notice bill to my door!
- Location
-
- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2019-02-20
- Comments
-
If you are thinking of getting PO B/band DO NOT DO IT. The customer 'service' is lacking, technical support awful (they refer you to customer service girls who 'don't know , sorrry'. It is talk talk under a n other name apparently. They say it takes 3 days for the internet to 'settle down' when new router is connected and then it should work. Do not hold your breath. It connects for a few minutes and drops. No one at PO knows how to change the security settings - it comes with child guards etc so limits what you can access (if router is connected long enough for you to connect to anything). I want to return to old provider and pay the extra - I got service, proper technical support when needed and did not have to wait 10 minutes listening to awful music on the 'phone before I got a human to speak to me. Seriously, do not use these people - there is no support, no speed, no help, no advice, and no internet connection.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-08-20
- Comments
-
Do not go near this supplier. My broadband should have been working since the 7th August, now 20 August. The customer service is totally useless, you are held on the phone from 25-45 and when you talk to somebody they say will phone you back . then when you demand an engineer to come out & they (engineer) get it to work for 45 mins & you contact them again, they blame BT, your computer, anything to get out of taken responsibility & then they inform you that you cannot cancel the contract as the contract started when you agree to post office computer services, not when they switch on the services
people must remember that this company is not a broadband company, it is a company working as a third party.
As I stated in Facebook & twitter and for selling stamps, but not much
else
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2021-08-05
- Comments
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Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2016-11-22
- Comments
-
Truly awful. Rarely do we get 1 Mb/s - just tested here as .75 Megabits and then 0.53 Megabits. They are a Fraudband Provider. Email often can't be received, online banking hangs. Can't call it a joke as we're stuck with them till the contract runs out. Hah, How can it be a contract when they aren't providing what was agreed?
- Location
-
- Location
- Fife
- Reviewing
- Post Office
- Date
- 2015-11-11
- Comments
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I am appalled by Post Office's service. Phoned them 2 wks ago as I was moving and their broadband looked like a good deal and when I told them the importance of broadband for my work, they reassured me that it would be fine. I explained it was a new build property and they said that wouldn't be a problem. Router arrived swiftly, and text msg arrived yday to say engineer would be there between 8-1 and make sure someone was in the property - my dad travelled 120 miles to make sure someone was there. Today, no engineer arrives, I phone and I am told that there is a delay because it is a new build property. 1) they already knew this, 2) they texted yday to let me know and engineer was coming, what changed. I was then met with rude, abrasive service with no answers/explanations and certainly no responsibility or apology. Swiftly cancelled my order!
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2016-11-22
- Comments
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Disgusting service in all areas ,lies and unreliable modem. Was on 4mb but even then struggled to get nywhere near 2mb, the modem turned off numerous times a day and needed a reboot which took 5 mins. When i asked about upgrade to better modem i got told september ,no as they said no plans to get it my area untill new year which was not right .... Basically stay away from these lot , signe dup with Plusnet they are brilliant professional and an amazing speed too
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2017-01-16
- Comments
-
The worse broadband I've ever had, and very bad customer service. It actually shocked me how bad and ignorant the customer services was. Should of sticking with sky for the extra few pound.
- Location
-
- Location
- scotland
- Reviewing
- Post Office
- Date
- 2018-03-08
- Comments
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Just awful. Cuts out every half hour, slow speed, video buffering. Browsing the internet has become a frustrating experience with this provider, I cannot wait until my contract is over.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-05-14
- Comments
-
How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.
You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.
Waste of time and money and really not worth the hassle.
- Location
-
- Location
- York
- Reviewing
- Post Office
- Date
- 2021-02-05
- Comments
-
Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
- Location
-
- Location
- Glamorgan
- Reviewing
- Post Office
- Date
- 2020-03-28
- Comments
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I remember years ago living in a house with Post Office internet. Constant problems of very limited speed and reliability. Now I am staying with a freund and speed-test came back at <.5mbps when it can return a result at all. Post Office cannot be bothered to spend the money needed to provide a decent service and as a result they throttle the speeds to dial-up speeds evenings and weekends. How the Post Office has been able to act like a communist apparatchik and deliver such a rubbish service for all these years amazes me. DO NOT BUY POST OFFICE INTERNET! IT IS THE 21st CENTURY AND NOT STALINIST RUSSIA YOU DONT HAVE TO BE THANKFUL JUST TO BE ABLE TO SEND AN EMAIL!
- Location
-
- Location
- Kettering Northants
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
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Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
- Location
-
- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2020-09-29
- Comments
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Broadband reliability appalling. I'm working from home and it goes off 4 or 5 times a day. Not good when I'm doing wages. I've been having problems viewing my bills online (I use Mozilla Firefox). I was told by a customer representative that you can only access your account if you use Internet Explorer!I wouldn't bother with them - absolute shower
- Location
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- Location
- Greenock
- Reviewing
- Post Office
- Date
- 2017-10-24
- Comments
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Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
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It is totally rip-off company. Customer service not answering the phone at all.
- Location
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- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2021-03-31
- Comments
-
" You Will Be Sorry "
Worst Broadband I Have Ever Had.
Dont Not Expect to Actually get on the Web !
Days & Days Without service Repeatedly !
- Location
-
- Location
- Hatfield Peverel
- Reviewing
- Post Office
- Date
- 2015-10-14
- Comments
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Appalling service, poor customer care and now to add insult to injury they have increased their prices. I'm 4 months into the contract after switching from BT but it is so bad I'm moving either back to BT or to Sky. DO NOT USE POST OFFICE FOR BROADBAND UNDER ANY CIRCUMSTANCES
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2021-05-01
- Comments
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Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
- Location
-
- Location
- Malvern
- Reviewing
- Post Office
- Date
- 2019-10-12
- Comments
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Terrible speed and customer service. Exhorbitant charges for landline calls. Avoid at all costs!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2018-01-17
- Comments
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WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
- Location
-
- Location
- Kettering
- Reviewing
- Post Office
- Date
- 2018-11-14
- Comments
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Appalling service. DOES NOT WORK AT ALL. They will only send you the router after 12 day cooling off period has started. Then for you to realise how poor it is, 3 days in to contact start I have asked them when an engineer will come out they have given no solid confirmation on times saying they will call you. Rude customer service after asking to cancel they want £160 which is a years contact near enough. Loosing business earnings due to their awful internet. KEEP CLEAR.
- Location
-
- Location
- Bath/Timsbury
- Reviewing
- Post Office
- Date
- 2019-12-31
- Comments
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Very poor broadband which disconnects whilst streaming live TV or watching iplayer
Extremely poor customer service. They don't agree to transfer your contract when moving house but make you sign a new contract. If you wish to speak to a manager than they make you wait 72 hours
I would never recommend post office broadband after this experience
- Location
-
- Location
- Home
- Reviewing
- Post Office
- Date
- 2017-01-24
- Comments
-
Absolutely rubbish stay well clear of it I'm cancelling and going elsewhere a snail can go quicker than the internet speeds. Broadband rubbish
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2018-06-16
- Comments
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Was cheap when I took the contract out and now I know why. 16 months of the line dropping, continuous interruptions. My upload speed drops to 1mb/s which is fine by technical support, who advised they can’t test this? Netflix and Amazon movies don’t think it’s fine. I’ve watched so many movies and have no idea how they end. It’s so bad I’m ending my contract early.
- Location
-
- Location
- Northampton
- Reviewing
- Post Office
- Date
- 2015-05-19
- Comments
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The worst company i have ever delt with, customer service will not answer any questions when you dont agree with them. If you have a fault with your line you will pay £144 regardless if the fault is inside or outside of your property.
They are liers and a bunch of crooks.
Please do yourself a favour look elsewhere.
I never had broadband with these idiots.
- Location
-
- Location
- West Sussex
- Reviewing
- Post Office
- Date
- 2016-05-24
- Comments
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It is not possible to communicate with these people. The have a customer help line!!! Hahah! No help, no accurate record of what is said, no possibility of speaking to someone who might understand why you are Nnoyed they have had a debt collection agency send you an email about an account for £15 they told you not to pay because your final account was being prepared. They don't listen. I would never use them again. From the appallingly low broadband speed to the four copies of every letter they sent coming through the post to the numerous phone calls. It is like banging your head against a wall. What makes it worse is they have been trained to say " is there anything else I can help you with today?" Hahah if it wasn't so bad it would be funny. Buy your service from somewhere else, whatever they give you free it just isn't worth it.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Post Office
- Date
- 2020-06-14
- Comments
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Simply appalling. Connection won’t even go above 1mbps (remember a megabit is 1/8 megabyte making this even worse than it looks). I ran 10 speed test in a row, 4 didn’t even complete because the connection is so poor and the others averaged at 0.15 mbps. The connection drops out constantly throughout the day And Royal Mail say everything is fine.
It’s not, it’s diabolical! We are paying almost as much as a fibre customer And getting a service that’s less reliable and slower than 56kbps dialup. It’s that bad it’s verging on unusable...why am I the only employee at my company who must use a telephone to call into meetings because my internet is that atrocious?!
- Location
-
- Location
- Highbridge
- Reviewing
- Post Office
- Date
- 2021-01-03
- Comments
-
the service is rubbish from the beginning. From start, the link to create internet account for managing this broadband is not working. I have complained about this more than 10 times already, send screen shots make movies how it doesn't work. Post office is sending the same not working link over and over, they not keeping track of conversation, helpless help line, avoid of all cost, I wish I have checked here before I ordered it.
- Location
-
- Location
- MIDDLESBROUGH
- Reviewing
- Post Office
- Date
- 2018-06-30
- Comments
-
Disgusting service twice we've had to buy a new connector we called up to cancel subscription as internet was off over 2 days as soon as we cancelled they connected us , they were asking for £144 to send an engineer out that wasn't needed
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-11-27
- Comments
-
The worst 'broadband' I have ever had. Avoid at all costs. Don't be drawn in by the low price because you'll still be paying something for a terrible service.
So far since joining I had no broadband for 2 weeks in August, another 2 weeks in September and daily outages since then. Today it's gone down again. And no promised refund of my monthly fee ever came through.
DO NOT GET POST OFFICE BROADBAND
- Location
-
- Location
- Milford haven
- Reviewing
- Post Office
- Date
- 2017-05-14
- Comments
-
Absolutely awful worst broadband I have ever had, even the old dial up system was better than these.
The modems are complete rubbish the technical support isn't told me I needed a new printer, spent £80 on a new one and still didn't work properly.
Avoid at all costs, I'm stuck with them for another 16 months
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.