1,366 Customer Reviews over 137 pages
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- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2021-05-01
- Comments
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Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
- Location
-
- Location
- Stonehouse
- Reviewing
- Post Office
- Date
- 2021-04-25
- Comments
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Where do I start!? I informed Post Office of my change of address(in advance). Arrived at new property with a non-working telephone line. After,over a week talking to the tech department,I eventually found out Open Reach had been going to my old address! And that my contract had been cancelled (without informing me) and that my new line was actually disconnected. After this shambolic attempt at running a business,I told them I would be going elsewhere. Now,they won't stop contacting me!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-04-16
- Comments
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I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
- Location
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- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2021-04-15
- Comments
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Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
Would not recommend to anyone
- Location
-
- Location
- Surrey
- Reviewing
- Post Office
- Date
- 2021-04-15
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2021-04-11
- Comments
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Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2021-04-10
- Location
-
- Location
- WOLVERLEY
- Reviewing
- Post Office
- Date
- 2021-04-09
- Comments
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I just give up
The most appalling customer service
I can't begin to say the frustration
Told lies all week from 8 different people
In the end I was told that my initial complaint and engineer was never logged or booked so I have to wait in another 5 days no phone internet or TV
- Location
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- Location
- Northumberland
- Reviewing
- Post Office
- Date
- 2021-03-31
- Comments
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" You Will Be Sorry "
Worst Broadband I Have Ever Had.
Dont Not Expect to Actually get on the Web !
Days & Days Without service Repeatedly !
- Location
-
- Location
- LAUNCESTON
- Reviewing
- Post Office
- Date
- 2021-03-23
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.