379 Customer Reviews over 10 pages
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- Location
- SHEFFIELD
- Reviewing
- Three Mobile
- Date
- 2020-04-18
- Comments
-
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
- Location
-
- Location
- Shrewsbury
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
-
Three when it works is great... just its not very often these days.
For multiple years I have had long periods where text messages don't arrive... they just disappear, even when the sender is standing right next to me. Ive complained about this multiple times both to tech support and in shops, and am fobbed off with its "phone settings"... four different phones, two different operating systems... come on... three buggered up the white pages entry when my number was ported to three a decade back, and its been broken ever since.
Worse, right now I am working from hme, using three mobile as my only way to contact office and data, and constantly see reports saying that three are upgrading my data connection and to expect faster speeds... but this is not the case. while "working" on the network I see data speeds slower than when I was using a dialup modem in the early 90's, and in the evenings it gets slower each week.
I am fed up with being fobbed off by callcentre chimps, and even getting through to the second line tech support fairs no better. I spent 10 years lecturing in RF and digital communications technology. The last thing I need is yet another idiot insisting I perform a factory reset. I shall be leaving three.
- Location
-
- Location
- Shropshire
- Reviewing
- Three Mobile
- Date
- 2020-06-16
- Comments
-
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
- Location
-
- Location
- Skipton
- Reviewing
- Three Mobile
- Date
- 2020-02-24
- Comments
-
I thought I would give Three broadband a try as our landline broadband contract is nearly due for renewal and we have had several week-long outages due to broken overhead phone lines.
The kit arrived quickly and was easy to install.
However the data speeds were very erratic.
At one point I was seeing 40MB/s+ download and 35MB/s upload speeds with an acceptable 36ms ping. Had the performance kept at this level it would have been brilliant as this outperforms our current FTTC broadband. But the above speeds were very much the exception. Without any change in the router location or obstructions, speeds would drop to less than 3MB/s with pings close to 100ms. Also, the system would not allow my son's XBox to download games or updates, throwing out an error message on every attempt. When I contacted Three technical, the only solution they could come up with was to force the router into 3G mode. At that point data was flowing at a snail's pace and it wasn't even possible to view BBC iPlayer.
I even tried a quality LTE Mimo external antenna as we are some way from the nearest mast. This did improve signal quality, but the speeds were still all over the place.
I didn't want to be stuck in a 2 year contract so decided to pull the plug on the trial within the 14 day cancellation window.
A shame really and perhaps if we were closer to a cell mast, it would have been more reliable. But it wasn't a workable solution for us.
By the way, I think you only get the 14 day cancellation option if you buy on line. Not from a store. So if you are thinking about Three Broadband, my advice would be to take out the contract on line, then you can test and reject it, if it isn't working to an acceptable level.
Customer service was OK throughout the whole experience, but at the end of the day the broadband just wasn't reliable or fast enough.
- Location
-
- Location
- Somerset
- Reviewing
- Three Mobile
- Date
- 2022-10-28
- Comments
-
Their broadband service is horrendous! I've been with them a few years now and I average connection speeds of 1-2mbs!
For a period of 2 months, I actually got speeds of 20-30mbs but that was it!
Full signal on the router yet I suspect they are throttling the speed.
Too many users and not enough bandwidth!
As for their customer service, the worst I've ever experienced. Call centre in India where they haven't a clue and read from a script. They then try selling you even more rubbish when you're not happy with what you currently have! 2 hours, 3 operators and if I'm honest, I could barely understand them!
I went with 3 as I didn't have to worry about having a landline! Lesson learnt. Once the contract is up, I'll be cancelling and going to a fixed connection.
I've been with them since they began and their whole service has gotten worse each year.
I'd think long and hard if you're considering using them for Broadband. They're not a service I would recommend.
- Location
-
- Location
- South Ayrshire
- Reviewing
- Three Mobile
- Date
- 2020-06-26
- Comments
-
Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.
I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.
- Location
-
- Location
- South Croydon
- Reviewing
- Three Mobile
- Date
- 2019-10-30
- Comments
-
We have it for a couple of months. It was okay in the first month and now is extremely slow most of the time (downloading 81Mb software update in 10 minutes) and not reliable (sometimes okay but most of the time have to wait ages to load a page) . When we signed up we were told in the shop that if it will be too slow we can end the contract earlier but customer service told me not possible. Last 2 weeks were the worst and I spent numerous hours to get to the customer service by phone and the connection kept breaking. I would not recommend this as a main home broadband, maybe as a back up or when there is no other options.
Very sad though, used this company for mobile phone for several years but broadband - definitely no!
- Location
-
- Location
- South Kensington, London
- Reviewing
- Three Mobile
- Date
- 2022-06-29
- Comments
-
Several months with their 4G MiFi, the device is located by the window on a high floor in Central London. Average download speed 2 to 3 Mb/s, when it works!
Often continuous disconnection and reconnection. Very unreliable internet. I suppose their 5G must be similar as it is newest network and they are not able to sort out their 4G. I've got mobile data plan with BT and it has excellent coverage in my home, so it's a Three service issue. I do not recommend it at all.
- Location
-
- Location
- South-West London
- Reviewing
- Three Mobile
- Date
- 2022-01-17
- Comments
-
It's just a bit sad.
I’ve been with three for over a decade, I have 3 phone contracts with them for each of my family members.
Their prices are great for both sim only and monthly phone deals. My husband is on sim only and his price reduces every year. My daughter gets the latest iPhone every 2 years, at the lowest price.
The customer service is great, very helpful, not a long wait, and quite friendly.
But even with all that, they have a huge problem. THEIR NETWORK.
I never get signal anywhere. I don’t live in anywhere remote, I live in a the suburbs of London. But god in some places in my town, I get terrible no signal at all. Zero bars. People call me and can’t get to me.
When I’m out with friends their networks seems to work just fine, and they’re all using different networks, vodaphone, EE, GiffGaff. It’s always just Three.
The internet is also quite unreliable. My phone is suppose to be 4G internet connection but I don’t think I’ve ever experienced 4G, I barely get 3G.
I got a few messages in the last few years saying that they’re improving the network in my area but I’ve not seen any change. At all.
They’ve also removed the Three benefit of using my data abroad. That I’m sure they don’t have full control over but it was a huge reason I stayed with three all these years despite the network issues.
Anyway,
If you’re looking for a good honest, cheapest on the market, affordable network with good customer service and you’re not fussed about internet speed. Three is for you.
If you at all rely on data outside then stay away for your own good.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2020-01-30
- Comments
-
Got this mid Jan 2029 as land broad band very poor ,so far im getting 18 -25 most of the time which after .2 - 10 on wire system im please but it is early days.Very easy to set up.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2017-09-24
- Comments
-
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2022-11-28
- Comments
-
Worst broadband provider ever. Very incompetent. They provided me a home 5G broadband that does not work and i’ve been calling everyday for 3 weeks to follow up only to hear that the account activation will be further delayed every time. Very bad service, no one is able to help me and they give lots of false promises!!
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2020-11-05
- Comments
-
Worked fine in the beginning (first month - February 2020) after which they started upgrading the network, this meaning 2 days a week the network would be down completely and when was working I had 2-3 mb speed. November 2020 network is up and running properly upgraded to 5G with speeds than can reach sometimes 5 mb. 2 more months and I will close all 3 contracts with 3.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2019-10-13
- Comments
-
Crap, don't get it. Highly recommend you look else where.
- Unstable as ****
- Connection dropping
- Not suitable for anything other than youtube which if you're lucky it might only buffer once. (IT'S 2019!)
- Sounds too good to be true, save your money...
Thanks,
- Location
-
- Location
- Southport England
- Reviewing
- Three Mobile
- Date
- 2020-09-18
- Comments
-
I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!!
- Location
-
- Location
- St Austell
- Reviewing
- Three Mobile
- Date
- 2022-12-01
- Comments
-
Awful customer service say you have 14 days to cancelthen make you wait for pack to return it which takes over a week your then over the 14 days and they charge you for device very sneaky and rip off
- Location
-
- Location
- steyning
- Reviewing
- Three Mobile
- Date
- 2019-11-13
- Comments
-
i live in very rural west sussex. My talk talk broadband -fibre, was peaking at about 27mb. Then my price went up out of contract so i switched. I had looked at mobile as i knew the mast was only about 1 mile away and was 4g+ enabled. I am an existing 3 customer so knew i had coverage. I bought the alexa enabled Huwawei AI cube and pay £20 a month. i am getting a connection of around 90mb now. There is a cap of 1TB per month so keep your eye on your usage, you can do all of this on your phone with the app. if you have doubts, simply tether your existing phone to your pc/laptop/firetv stick etc and see if it works before you order the hub. Its excellent, the hub, and has alexa and a nice bass speaker in there so you can pair your devices to it for sound as well.Much better and faster than wired broadband out here in very rural west sussex.
- Location
-
- Location
- stockport
- Reviewing
- Three Mobile
- Date
- 2011-02-20
- Comments
-
what a bag of garbbage very poor conectability and download speeds never use them again and would never recomend them
- Location
-
- Location
- Stowmarket
- Reviewing
- Three Mobile
- Date
- 2020-12-07
- Comments
-
I have had 3 broadband for 14 months now. When it works speed is ok but often get buffering. In the last 3 months there have been 3 significant service failures lasting several days. The last failure ended today after 9 (nine) days of unusable internet. Current speed is half what it was 2 weeks ago.
Three customer support help desk are hopeless except at giving endless apologies but no action. You can tell buy their tone that they don’t give a damn and are just following a script.
I have currently raised a formal complaint. Three are wanting to stall this and are declining to respond formally. I intend to end my contract whatever and revert to land fibre.
I could not recommend this network to anyone unless you have no other options.
- Location
-
- Location
- Studley, Warwickshire
- Reviewing
- Three Mobile
- Date
- 2015-08-12
- Comments
-
Broadband postcode says 3G inside out but get 3G only if I hang out the back bedroom, say 4G available, but cannot connect nor detect any 4G signal even with a high gain directional antenna outside.
- Location
-
- Location
- Sudbury
- Reviewing
- Three Mobile
- Date
- 2018-01-29
- Comments
-
Terrible customer service, prices too high and no offers for me being an existing customer. their packages are for so little mobile data compared to everywhere else. I pay £10 for 15GB of data with BT on Monthly contract now. They want £10 for 500MB on monthly contract. What a rip off. Steer clear.
- Location
-
- Location
- Suffolk
- Reviewing
- Three Mobile
- Date
- 2020-05-01
- Comments
-
Absolutely useless, constantly shows as 4g but no connection whatsoever. And attempts to contact anyone is another pointless exercise. Their website cites no problems and brilliant service where I live. But nothing could be further from the truth.
Another company that lies to its customers, takes their money, but really cannot be bothered to actually provide the service they are paid to provide.
I am so tempted to cancel my payment as I should imagine they would definitely contact me then.
Frustrating, unreliable, dishonest in their service claims, avoid at all cost
- Location
-
- Location
- Sussex
- Reviewing
- Three Mobile
- Date
- 2016-01-13
- Comments
-
Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
- Location
-
- Location
- Swansea
- Reviewing
- Three Mobile
- Date
- 2023-08-26
- Comments
-
Three Broadband.
If it works for you, great. Best of luck trying to cancel with these absolute jokers if you aren't happy with it however.
I had a horrendous time with Three Broadband. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point.
A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason.
As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as receiving and signed for at Three.
Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop.
I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team.
No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction.
Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online.
What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs.
- Location
-
- Location
- Swindon
- Reviewing
- Three Mobile
- Date
- 2014-02-13
- Comments
-
My God where do I start?
How and why I ever got involved with this tin pot company I will never know. After having two contract phones with these jokers then trying to leave because the network coverage was so crap everywhere we went in the UK, the experience was so stressful and upsetting. They just wont let you leave! Endless arguments with the people they employ from the indian sub continent, many of whom you cannot understand, raises your blood pressure to dangerous levels!
I also foolishly took a broadband contract out too, only to find that the only thing they are very efficient in doing is taking your money each month, but they fail to appreciate that it SHOULD be for a reliable service level. Again wherever we went in the UK, there was no service. On the odd occasion we did receive a signal the download speed was crap!!
Sending emails, letters etc just don't work either. They just deny ever receiving anything even though its via their website! They just insist on you phoning them so you can spend hours on the phone arguing with countless individuals and getting nowhere. I STRONGLY ADVISE YOU TO KEEP AWAY FROM THIS COMPANY!!
- Location
-
- Location
- Thurrock
- Reviewing
- Three Mobile
- Date
- 2020-03-14
- Comments
-
Sadly, I can only agree with many of the comments from others. Streaming crashing when another computer simultaneously in use. Speed both upload and download going to a crawl whilst streaming and pings increasing tenfold. Atrocious lack of technical knowledge by anyone, passing from one sevice agent to another who can only either suggest repositioning the router or resetting the router - both useless suggestions.
After months of phoning, I finally got a no-cost termination of my contract. Changed to Vodafone on their equivalent package and have no problems.
I wrote to the CEO's office to discuss not only the technical issues but the fact that 3 didn't deliver a replacement router on an agreed date (had to take a day off work). 3 wont accept this is a breach of contract. 3 pointed out that normally an early terminaton of contract requires the customer to pay a 40% penalty - what, 3 cant supply a minimum acceptable standard and expects customers to pay for early exit?!!!
Anyway, I have been offered £30 as a 'goodwill' gesture. I refused that and they upped it to £50 in full and final settlement. No thanks, I lost a day's pay and have had months of crap service and crap customer support. I am taking the complaint to the Ombudsmen, not for more money, but to hold these charlatans to account.
If you are trying to get out of a contract, keep on trying. Alos, log an official complaint as this sets the clock ticking for your, if you want, make a claim to the Ombudsman.
- Location
-
- Location
- Tipton
- Reviewing
- Three Mobile
- Date
- 2021-02-17
- Comments
-
For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three
- Location
-
- Location
- Torquay
- Reviewing
- Three Mobile
- Date
- 2016-05-11
- Comments
-
I regret signing up with 3 mobile. They emphasize that they offer "unlimited broadband" - but what is the point when it is so slow you just give up attempting to use it? I swapped a 3-Mobile SIM for an O2 sim and the time to load the same page on a website went from 17 minutes to 3 seconds. Only use 3-Mobile if you want usable connectivity before 2pm in the day.
- Location
-
- Location
- TW14
- Reviewing
- Three Mobile
- Date
- 2023-05-30
- Comments
-
I had very unpleasant with 3 customer service. I had submitted cancellation form a month ago yet received the due payment for the next month, when call to explain the adviser said it required 30 days of notice to cancel which I was explained to them that I had submitted the online form for cancellation a month ago and if 3 have problems with website that is not my problem, now they wants me to proof of submission !! How could that possible be as once you submitted the form, the page will resume back and clear the informations that submitted.I clearly explained it to them yet they are persistent of I should give 30 day’s notice and better yet told me that the cancellation form online is for handset LOL, I told them have you check on website and see what it’s written on it, it’s written home board band cancellation form. !!! I should have never start of using 3 and never again. By the way they customer service is base outside uk so what that it tell you.
Highly not recommended
- Location
-
- Location
- U.K.
- Reviewing
- Three Mobile
- Date
- 2016-12-21
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2022-05-17
- Comments
-
Truly awful, both in terms of the service itself and the customer service.
Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2016-09-26
- Comments
-
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.
You need evidence, evidence and evidence!
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2019-01-20
- Comments
-
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
- Location
-
- Location
- United Kingdom
- Reviewing
- Three Mobile
- Date
- 2018-02-03
- Comments
-
Been with Three for over 5 years, but today has been a very bad day for our relationship...
Staggering display of incompetence by Three today; called 333 to get SIM from from Son’s phone blocked as it was stolen. Called them from my mobile, yet customer services representative (CSR) asked if it was my number I wanted blocked. I’m pretty sure they can see the number being called from so obviously it’s not this number. However, benefit of doubt given and told CSR that no, not my number, but the Collins number and provided my Son’s phone number. CSR then asked if I wanted a replacement SIM for the one being blocked. I said yes as ultimately we will replace stolen phone. CSR ordered phone and told me I had to £5+ for new SIM. I reluctantly agreed. CSR then says that was all done, though we also blacklisted the stolen phone too via IMEI, which I read out. I thanks CSR and hang up.
10-15 mins pass and I realise I need to call a customer and dial number on my phone. Recorded message tells me I can’t call that number. Odd, I think.. I’ll try another number. Same recording plays. It then dawns on me what’s happened. CSR has somehow managed to block my SIM, despite me specifically giving them my Son’s phone number.
I call 333 again (from Wife’s phone) and speak to another CSR and explain situation. They can see that block has been made but advise they can’t reverse it, as a new SIM has already been registered and sent out. I’d will have to wait the 4-5 days for new SIM to arrive. Not acceptable to me, as my number is an advertised business number used by me regularly and by customers to call me. It’s also part of various security systems whereby texts are sent to allow me to login to systems and to inform me of any security breaches on my vehicle and other systems. I can’t wait 4-5 days. I head to Three store and explain situation and get a new SIM. in store CSR completes migration of number to new SIM and tells me it’ll be working in around 30 mins.
1 hour passes, still no service with new SIM installed, so I contact Three again. First via Twitter support account and then via Webchat, at their request. Spend over two hours waiting for Chat CSR to read details from account and investigate solution. Told again there is nothing they can do, as new SIM is activated to my number and that’s in the post.
So now I have no phone, no mobile internet and no means to resolve it for days. What’s worse is this isn’t the first time Three have made an error like this either. Last time, I tried to upgrade my Son’s plan, as he needed more data. Again, CSR managed to mix mine and my Son’s accounts and changed plan on my phone, which was actually a downgrade, as I was on a much higher call and data plan. Again told me I’d have to wait for it to be fixed. That time is was a whole month, as it needed to wait until the next billing cycle.
Why are CSR staff not able to resolve such issues? I can’t believe that no one at Three/Hutchinson Telecom could have resolved this. But no one seemed to what to try and now I am leaving and taking all three mobile phone accounts with me.
“When stuff sucks... #makeitright”. Yeah, right!
- Location
-
- Location
- United States
- Reviewing
- Three Mobile
- Date
- 2015-08-10
- Comments
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I studied abroad in the UK for a year and found Three to be the cheapest phone company with the best and most reliable service. I would highly recommend their monthly all you can eat data plan, especially if you plan on traveling, because the nearly unlimited data usage allows you to tether, create hotspots, (a pleasant surprise), as well as message and call your friends through Facebook messenger, which I thought were all well worth the cost of 18 pounds per month. That being said, I did run into a few issues with being charged for data I didn't use and calls while abroad that were incorrectly charged. However, customer service was able to solve both issues and reaccredit my account (though it took a bit of digging). While I had to ask for a manager in both instances, the management level of their customer service team was both professional and helpful and I wish I had requested to talk to them earlier, as the representatives that answered both of my calls, while pleasant, didn't have much power.
The only major issue I had with Three as a company was their international payment plan. It took me over 1 month to figure out how I was supposed to pay my 18 pound bill after I had terminated both my UK bank account and address because once you close your account with them, you aren't able to access your My3 account (a technical mistake they should fix). The system is very out of date and they only accept transfer payments from your bank which, if you live in the US, is an additional $45-$50. For an 18 pound payment, that wasn't worth the cost at all. After quite a few transfers and being on the phone for over an hour, I talked to a customer service manager and the issue was resolved. The way upper management handled my dilemma was to my satisfaction and the reason I'm giving the company 4 stars. However, if you are planning on moving out of the UK or are studying abroad, make sure you end your contract a month in advance. In my case, I needed my data for the last month but if I had to do it again, I would probably opt for a prepaid sim card from Virgin and end my contract early. Until they update their system, paying from abroad is a pain.
- Location
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- Location
- Uxbridge
- Reviewing
- Three Mobile
- Date
- 2018-03-21
- Comments
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I cannot login to their website and cannot use their app. They collect money through direct debit and so far I have not been able to see my billing info. Today I called their costumer service and she told me if I want to know the billing details of the number I am calling through I should hang up and she will call me back on it. I hung up and she never calls.
It is starting to feel like outright scam.
- Location
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- Location
- Uxbridge
- Reviewing
- Three Mobile
- Date
- 2013-11-02
- Comments
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I'm with three network for the last 7 years, and got 3 contracts with them. I had a technical issue with my HTC One x recently and when contacted Three, without explaining things they transferred the call to HTC, saying the manufacturers handle the repairs. It was not the case in the past.
Anyhow phone was collected on 7th of October and they said it would be returned in 5 days.
Even after one week I didn't receive my handset. Spoke to Three/HTC without any luck. Sent 2 emails and a letter to Three but still they could not solve the problem. They didn't bother to provide me with a loan phone even.
Three wanted me to request for a compensation from HTC. But i didn't sign up with any manufacturer to ask for a compensation or deal with them. It's Three who should coordinate with them to make sure that they provide with the service that they promise.
The phone was finally delivered on 31st of October, that's after 24 days.
Well, what sort of a service is that.
On top of that I received a letter from their Director of Customer Services to say that I should take this issue up with Ombudsman Services since they couldn't resolve my issue.
I was with Vodafone, and thereafter with T-mobile before joining Three. The only reason for the switch over was Three was much cheaper, but now I realize that's a big mistake.
Although they're cheap, their Customer Service is really horrendous, and their network coverage is also very poor even in London.
I would never recommend any one to join Three, and also I have 7 more contacts among my family members with Three, and would make sure they switch to another network when their contacts are up for renewals.
- Location
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- Location
- W MIDLANDS
- Reviewing
- Three Mobile
- Date
- 2020-12-17
- Comments
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I would give zero stars if I could - they are, in my view, dishonest, unreliable and put so much pressure on me - a vulnerable pensioner I wanted to end my life. They put me in hospital with suspected heart attach as there is no let up from them. They lie in writing saying they need your passport and driving licence to look at your complaint as this is their data protection policy but will not send you a copy of this alleged policy. They tried to charge me £200+ because they sent me two router instead of one (I live in a terraced not Buck palace) idiots. I rang them and emailed the day these 2 routers arrived and asked for an SAE - to return one - I just got a bill for over £200 which I refuse to pay. Ireturned the extra router. As I do not have a passport or driving licence they will not deal with my compaint. I wrote to the CEO by letter twice and sent him an email - he did not reply either - so from the top down - untrustworthy and dishonest. They send me a buill for £48 (my contrat is £22 pm) and will not tell me what it is for but said they would just adjust my direct debit and take the money out of my account - thieves. I stopped the dd. I wait for someone with a brain cell to respond.
- Location
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- Location
- Wakefield, West Yorkshire
- Reviewing
- Three Mobile
- Date
- 2014-10-30
- Comments
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Over the last week, these are the results of trying to download updates/win10 preview. TomTom 32Mb update - estimated time 29hours, New PC Widows 8.1 updates - failed twice to complete. Win10 3.6GB download - estimated time 5 days!
Service absolutely unfit for purpose with pages unavailable, timeouts and some download speeds showing 0kb/s , maximum I've had is 93Kb/s. 3 shop told me there were problems with masts in Wakefield area. 3 technician told me nothing wrong with masts in Wakefield area. After 30 minutes on the phone and various undisclosed diagnostic tests, they sort of admitted something wasn't quite right. However it would take 7 days to fix it.As 3 Mobile is my only link to the internet and the need to be able to use it anywhere in the UK, this reply was unacceptable.So, I've now got several PCs ( 2 new) requiring Updates a new TomTom that I can't register or download updates for and I'm continually having to retry accessing the Terminal Cancer support groups I need for my condition. In addition, we cannot access my wife's internet banking service in Crete. All this seems to have no effect on 3 Mobile getting their finger out to help me. They used to be good, but they really are rubbish now!
- Location
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- Location
- Wales
- Reviewing
- Three Mobile
- Date
- 2016-08-05
- Comments
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Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
- Location
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