379 Customer Reviews over 10 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2010-12-13
- Comments
-
When it works, it's fine. Strong connection and steady.
Occasional irritant is the struggle to get the wifi connection working.
And why THREE different buttons to switch it on?! When do you only want this partly on?
- Location
-
- Location
- Fife
- Reviewing
- Three Mobile
- Date
- 2016-11-25
- Comments
-
I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Three Mobile
- Date
- 2023-03-09
- Location
-
- Location
- S.Wales
- Reviewing
- Three Mobile
- Date
- 2020-04-11
- Comments
-
To follow up from my previous review, I found that changing my routers settings from Auto 3g+4g, to 3g only, made a huge difference to my usage speed. No longer is the router box scratching its head whether to use the sketchy 4g signal that I have in my area or the strong 3g one thats there. Still need xbox compatibility tho before im truly happy with the service and Im still waiting to hear from them.. (if at all, as rumours suggest theyre huawei boxes just arent powerful enough to deliver) So come on Three.. Prove us wrong, pls!
- Location
-
- Location
- Eastbourne
- Reviewing
- Three Mobile
- Date
- 2019-12-14
- Comments
-
Dire. 4 phone calls, 9 people, over an hour and now been told issue will be looked into within 48 hours.
Final person I spoke with had a major attitude problem.
- Location
-
- Location
- S.Wales
- Reviewing
- Three Mobile
- Date
- 2020-03-29
- Comments
-
I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-10-15
- Comments
-
Hoodwinked by AYGE data, I took out a month-by-month contract one Thursday at the Three Store in Stratford, London. It apparently had a 14-day no coverage no quibble guarantee.
After the SIM activated I found out that the data rates where I work in London were terrible, and I had no signal whatsoever at home.
So on the Saturday I took it to my local store in Bromley. Here I requested to be disconnected and my PAC sent as I had no covereage.
Surprise surprise: I would have to pay 2 months, the current month plus the month for which my "30 days notice" period covered. I pointed out I hhad been told that by returning the SIM within a few days I could have the contract nulled. They phoned CS - I wasn't party to all the conversation but essentially the outcome was that I had to go back to Stratford.
So, on the Monday, I did. What happened here defies belief for a modern "customer focused" company. The store manager (no less) looked at me like a piece of sh*t and rang CS. He then handed me his phone and told me to deal with it!
30 minutes later I was still waiting for someone from CS to answer. And when they did: I got the same story about 2 months payments etc etc. I gave the phone back to the store manager and asked him to come to an agreement with CS whereby my NO QUIBBLE GUARANTEE could be granted. The storemanager eventually hung up on the CS guy. Whilst I was standing there I got an email from CS saying (roughly) this: "nothing has changed, you will continue to be charged monthly".
The Store Manager then typed out a form on his PC which, I assumed, was going back to CS with my details. It did, in fact, have a reference to a 14-day NO QUIBBLE GUARANTEE. How infuriating. He had this power all along. What was the point of making me wait on the phone for over half an hour? Did he think I was just going to walk away?
So, I was told that the PAC would be issued in 24-48 hours.
When I told my wife she reckoned I would be beter off checking the following day to see what was being done. Oh man. It got worse.
I called "Customer Service". They had no record of my disconection & PAC request. The woman kept telling me I had to go into the store. I kept asking her to call the store. But she would not. After 20 minutes of this cr*p I asked to speak to her manager. I was transferred, and the guy did phone the store, and the outcome of this was particularly farcical.
My request had been sent to a "Backroom Team". And he could not speak to that backroom team. I asked for a case number. He did not have a case number. I asked if he could ring the backroom team and ascertain whether my request was known, and what my case number would be. He refused "they do not have a phone number". I asked him to email the backroom team. He refused "they do not have an email address".
Really??? A team at Three (which is a telecom company right?) have no email and no phone.
This "manager" informs me that I must go back to Stratford. I ask again for him to contact his background team, and he says he does not have the authority. So.. he has the authority to ask ME to go halfway across London, but not enough authority to call or email a team in his own company. Is this for real?
So 4 days after my first attempt to get a PAC, and 2 since my last there is no end to this in sight. I had some inkling that PACs were supposed to be issued with a maximum delay of 2 hours.
The Customer Service of 3 is as bad as I have ever had, only Talk Talk is comparable. I reckon nobody wants to take control of this as their precious Cost Codes get hit - would explain why nobody at Bromley would touch it, why CS refuse to acknowledge a 14-day return policy, and why Stratford are so reluctant to take direct action. Compare this to a proper custome focussed company - think (say) First Direct, or Amazon, or Tesco. Do you think anything like this would be happening at any of those?
The broadband is non existent in Canary Wharf, calls and internet are non-existent in West Wickham, and where I did get connection it never got close to 4G speeds (not even to their much vaunted double speed 3G).
I absolutely reccommend everyone to steer clear unless you know you will not have coverage problems.
- Location
-
- Location
- Lincoln
- Reviewing
- Three Mobile
- Date
- 2015-08-08
- Comments
-
Worst service I have ever had from Lincoln 3 mobile shop, after having upgraded mobile I found when I got home that they had supplied wrong sim card , old sim had by this time been de-activated. I rang the shop, the person answering phone actually laughed at me and said staff had given me wrong sim , said there was nothing they could do . I rang 3 customer support who said they could send me a sim in two days aand could not reactivate my old sim. I am a single dad and need my phone and also need it for work. In the end I had to do a 40 mile round trip to the Lincoln store to get sim replaced where the staff thought it was funny. I have been a customer of 3 for many years , I would never recommend 3 again and would advise all to avoid Lincoln branch
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-06-04
- Comments
-
Terrible and completely unreliable. Only get this if its your only choice. At least when it was Relish the customer support was good.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-02-16
- Comments
-
I have never experienced worse customer service than with Three UK. I paid for internet, and they couldn't help me get it working. They kept telling me they'd send me the details I needed via text, and they'd never come through. I spoke with over 5 different people and all of them were unhelpful and borderline rude. Now I asked for a refund, and they said they can't do a refund, but they'd be happy to issue a credit to my account. They said their system can't process refunds (which is clearly a lie). I am just so frustrated - and am out the money I paid for a month, which is very frustrating since I didn't even use the service! Switching cell services for sure.
- Location
-
- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2023-07-22
- Comments
-
Worst network broadband and mobile data both from three. Even zero is not worthy given this company. Customer service took 20 mints over the phone trying to figure out which post code I am in. We are not getting the service that we paid for. We must take this company to court. We are paying monthly without getting just average net.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2019-11-12
- Comments
-
Horrible horrible broadband. As a user I have never been so helpless. Three broadband charged me double the bill in one month. When I asked for help on customer care, they made me wait for 40mins and I am kidding. When I went to the store they asked me to call the customer care. Horrible and pathetic service. Never ever opt for this please if you want to stay in peace.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2015-01-02
- Comments
-
Absolutely appalling service, asked few times to use my phone abroad, as they have 16 feel at home destinations, now im in USA still cannot use the mobile to make calls. Questions is why do I have to stay with 3 as I cannot use my phone, they confirmed few times that I can use it. Fck this company I have 3 contracts will cancel all of them
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2017-09-19
- Comments
-
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
- Location
-
- Location
- Newtownabbey
- Reviewing
- Three Mobile
- Date
- 2019-10-24
- Comments
-
My phone internet runns at over 60 mbs . How can you complain. Love 3 mobile
- Location
-
- Location
- United States
- Reviewing
- Three Mobile
- Date
- 2015-08-10
- Comments
-
I studied abroad in the UK for a year and found Three to be the cheapest phone company with the best and most reliable service. I would highly recommend their monthly all you can eat data plan, especially if you plan on traveling, because the nearly unlimited data usage allows you to tether, create hotspots, (a pleasant surprise), as well as message and call your friends through Facebook messenger, which I thought were all well worth the cost of 18 pounds per month. That being said, I did run into a few issues with being charged for data I didn't use and calls while abroad that were incorrectly charged. However, customer service was able to solve both issues and reaccredit my account (though it took a bit of digging). While I had to ask for a manager in both instances, the management level of their customer service team was both professional and helpful and I wish I had requested to talk to them earlier, as the representatives that answered both of my calls, while pleasant, didn't have much power.
The only major issue I had with Three as a company was their international payment plan. It took me over 1 month to figure out how I was supposed to pay my 18 pound bill after I had terminated both my UK bank account and address because once you close your account with them, you aren't able to access your My3 account (a technical mistake they should fix). The system is very out of date and they only accept transfer payments from your bank which, if you live in the US, is an additional $45-$50. For an 18 pound payment, that wasn't worth the cost at all. After quite a few transfers and being on the phone for over an hour, I talked to a customer service manager and the issue was resolved. The way upper management handled my dilemma was to my satisfaction and the reason I'm giving the company 4 stars. However, if you are planning on moving out of the UK or are studying abroad, make sure you end your contract a month in advance. In my case, I needed my data for the last month but if I had to do it again, I would probably opt for a prepaid sim card from Virgin and end my contract early. Until they update their system, paying from abroad is a pain.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-08-12
- Comments
-
terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
- Location
-
- Location
- Pembroke Dock
- Reviewing
- Three Mobile
- Date
- 2023-04-16
- Comments
-
Absolutely rubbish constantly crashing worst internet of my life and I've been with sky says it all
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-01-22
- Comments
-
This is the worst service I have ever had from ANY company. They didn't take payments (I turned it off as I already had Virgin broadband which was expiring at the end of 2019) I received a mail saying that I was being suspended on the 8th Jan and called them to arrange payment on the 15th (my first payday after Christmas). They said that they would and when I called them to make a payment (£70) they told me the account t was cancelled and I owed then the years payment. I offered to pay on in full to resolve ans couldn't have been more flexible but they are AWFUL. Avoid at all costs. I am currently looking at legal action and the ombudsman is backing me.
AVOID AT ALL COSTS
- Location
-
- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2019-12-11
- Comments
-
These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-09-17
- Comments
-
Can’t work from home
Can’t watch TV
Can’t use the Xbox
Beyond horrible
How can I get out of the 24 month contract with these thieves?
- Location
-
- Location
- berrow
- Reviewing
- Three Mobile
- Date
- 2021-05-24
- Comments
-
I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2018-08-16
- Comments
-
Worst service from a service provider. They took my deposit, didnt deliver the phone that I had ordered and no one phones or emails to explain why. I then had to make 5 phone calls to find out what was happening on the 5th call I was told that they had tried to contact me, which was an absolute lie and i told them so. Cancelled my order there and then.
- Location
-
- Location
- Edinburgh
- Reviewing
- Three Mobile
- Date
- 2023-02-09
- Comments
-
Not had experience of customer service yet but the 5G broadband is faster than full fibre here. Fastest speed I've had was at my parents' place 1020Mb down and 108Mb up. can't grumble with that for £20 a month
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2020-07-15
- Comments
-
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
-
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
-
- Location
- Eastleigh
- Reviewing
- Three Mobile
- Date
- 2022-02-28
- Comments
-
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
- Location
-
- Location
- Swindon
- Reviewing
- Three Mobile
- Date
- 2014-02-13
- Comments
-
My God where do I start?
How and why I ever got involved with this tin pot company I will never know. After having two contract phones with these jokers then trying to leave because the network coverage was so crap everywhere we went in the UK, the experience was so stressful and upsetting. They just wont let you leave! Endless arguments with the people they employ from the indian sub continent, many of whom you cannot understand, raises your blood pressure to dangerous levels!
I also foolishly took a broadband contract out too, only to find that the only thing they are very efficient in doing is taking your money each month, but they fail to appreciate that it SHOULD be for a reliable service level. Again wherever we went in the UK, there was no service. On the odd occasion we did receive a signal the download speed was crap!!
Sending emails, letters etc just don't work either. They just deny ever receiving anything even though its via their website! They just insist on you phoning them so you can spend hours on the phone arguing with countless individuals and getting nowhere. I STRONGLY ADVISE YOU TO KEEP AWAY FROM THIS COMPANY!!
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2016-02-21
- Comments
-
3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
- Location
-
- Location
- Harlow
- Reviewing
- Three Mobile
- Date
- 2018-11-23
- Comments
-
Terrible customer service.
Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).
Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
- Location
-
- Location
- FELIXSTOWE
- Reviewing
- Three Mobile
- Date
- 2020-02-24
- Comments
-
I brought 3 broadband 2 years ago when I lived in a caravan. I've never had a problem with speed. Continued streaming play . Nothing . I can only praise 3. I have a sim only contact also for my phone. . Never a problem. I was with ee before . Who were dreadful. So happy days. Keep up the good work guys .
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2013-08-21
- Comments
-
Horrendous service! these people are so crap. they never wanted to cancel my contract and now they charge me freaking 15 pounds for unlocking!!!!!!!!!!! that is not included in the cancellation charges that incurrred.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2024-04-05
- Comments
-
If I could give them zero I would.
Started off great and convenien eg could move router outside in summer. Speeds of 300mb.
Deteriorated to the point of being unusable - speeds of sub 1mB, especially during the day time.
AVOID AT ALL COSTS - DO NOT CONSIDER THIS PROVIDER EVER
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-10-25
- Comments
-
This is the worst internet I have ever worked with in my entire life. The service keeps dropping and the speed is nowhere near what was promised in the contract. Customer service keeps repeating the script that they need to read out whenever you call with an issue and are never able to help. I've asked mulitple times to cancel the contract that they are in breach of by not providing the service they have promised and yet they want to charge me an early cancellation fee. In what world do I need to pay to end a contract that they are not fulfilling?! AVOID AT ALL COST
- Location
-
- Location
- Luton
- Reviewing
- Three Mobile
- Date
- 2019-05-29
- Comments
-
They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
- Location
-
- Location
- Watford
- Reviewing
- Three Mobile
- Date
- 2019-06-11
- Comments
-
Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
- Location
-
- Location
- oswaldtwistle lancashire
- Reviewing
- Three Mobile
- Date
- 2015-05-08
- Comments
-
I went to three for mobile broadband march 2014, everything was fine and i received a good overall speed,
12 weeks ago i started having problems with the speed, very slow, sometimes near impossible to even get up a text page, used to watch clips from youtube
but that is near impossible now as it keeps buffering and cutting out
have rang the three team a few times but they just say that they will perform checks on the local mast and get back to me, there is nothing done at all, they told me to take my dongle into a three store to have it checked, when i took it they said that they could not check it as they do not have laptops in store, i use a desktop so why not check it on the shop computer
i have been in touch with them again today ( 8 may 2015 )
lets hope i get better results this time , keeping my fingers and toes crossed.
- Location
-
- Location
- Birmingham, United Kingdom
- Reviewing
- Three Mobile
- Date
- 2022-10-19
- Comments
-
Terrible internet provider. Shockingly bad performance and reliability in general. I can barely watch a 32 second video on YouTube these days without it needing to take several minutes to buffer and load.
Started around a month ago. Until then their service was alright, not great, but alright. However, suddenly my internet has become the most unreliable piece of crap in the world, and Three's customer service is next to useless when it comes to actually telling you why that is; they're pretty useless for most things beyond scripted answers, but at least most are polite.
I apparently have unlimited data, but you wouldn't know that with how little data they actually afford me. I'm lucky to get 1mpbs anymore.
- Location
-
- Location
- Maidenhead
- Reviewing
- Three Mobile
- Date
- 2023-03-12
- Comments
-
The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!
- Location
-
- Location
- U.K.
- Reviewing
- Three Mobile
- Date
- 2016-12-21
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.