Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 100 customer ratings since 2020-02-11 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

444 Customer Reviews over 12 pages

  • Reviewer
    Location
    Bristol
    Reviewing
    Direct Save
    Date
    Comments
    Constantly slow and unreliable. Usually in the evenings so cannot even watch TV over IP. Their customer line closes at 8pm so cannot report it. Give them a call the next day, they say all is fine. Quite frequently I get speeds of 2Mbps over fiber. Isn't that insane? ADSL was faster than the service this company provides. They always blame something else but me and most of my neighbours experience the same so it is a constant disappointment. Unfortunately the only alternative is SeeTheLight who are exactly the same as this company. So new builds are stuck with this kind of monopoly, where you only have these Cardiff-based companies providing horrible customer service and awful QoS on broadband. Worth to mention is that within less than 2 years, my bill went up by £10 while the service remains shajt.
  • Reviewer
    Location
    telford
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    excellent value and customer service much better than so called bigger companies and much cheaper
  • Reviewer
    Location
    Canterbury
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
  • Reviewer
    Location
    Bodmin
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
  • Reviewer
    Location
    Tockwith
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
  • Reviewer
    Location
    North West
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money.
  • Reviewer
    Location
    Wallasey Wirral
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Cheap provider. Router is of good quality however I live in a 4 bedroom house and reliable service further away from router can be hit or miss. The speed does slow below the 30mps I'm suppose to get especially after 5pm. Customer service was OK when I phoned with a problem it was sorted however I was kept on the phone for half an hour why the person tried to reset my broadband and get me back online.
  • Reviewer
    Location
    Sleaford
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    My speed is usually around 32, thought I
    was supposed to get 37, I am only about
    75 metres from the street box.
  • Reviewer
    Location
    Colchester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
  • Reviewer
    Location
    Burgess Hill
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
  • Reviewer
    Location
    Brasted, Kent
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
  • Reviewer
    Location
    Jarrow Tyne and wear
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone.
  • Reviewer
    Location
    barry. s wales
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    broadband goes off regularly for a minute or so every hour.
  • Reviewer
    Location
    Hamilton, Selby
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
  • Reviewer
    Location
    ulverston
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good.
  • Reviewer
    Location
    Bristol
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
  • Reviewer
    Location
    Mansfield
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Only ever had one problem and that was on set up and was easily resolved.
  • Reviewer
    Location
    Somerser
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
  • Reviewer
    Location
    EXETER
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The best Broadband that i ever had
  • Reviewer
    Location
    MANCHESTER
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good cheap broadband with Direct Save.
    Havent had any problems with them.
  • Reviewer
    Location
    glasgow
    Reviewing
    Direct Save
    Date
    Ratings
    • Speed
      1 star
    Comments
    l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
  • Reviewer
    Location
    Cleethorpes
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had no problems with anything since switching from bt,four years we have been with you.
  • Reviewer
    Location
    Manchester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Try to avoid them! There are thieves
    They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
  • Reviewer
    Location
    Manchester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Try to avoid them! There are thieves
    They charge my bill with 9.95 extra for a membership i never asked. i try to get in touch with them but they put the phone down. i apply to a new provider and after they told me that i have to pay 54 pounds extra because 2 months remaining for contract to finish but they already charge me for that membership without to ask me and 2 months before the free membership finished. of course i will no pay anything and i am ready to take legal action against them. They are just thieves
  • Reviewer
    Location
    Falkirk
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie.
  • Reviewer
    Location
    Hereford
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    broadband speed is weak BUT service from directsave is good
  • Reviewer
    Location
    Whitwell
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
    5 Star.
  • Reviewer
    Location
    Grays
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back.
  • Reviewer
    Location
    Essex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years.
  • Reviewer
    Location
    Truro
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
  • Reviewer
    Location
    Taunton
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch!
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one.
  • Reviewer
    Location
    Runcorn
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!!
  • Reviewer
    Location
    campbeltown
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    been with them for years never a problem would recomend them 5 stars for me
  • Reviewer
    Location
    Fife
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
    Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
  • Reviewer
    Location
    Norton
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
  • Reviewer
    Location
    South derbyshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I am not a tecky and find their staff very friendly and helpful
  • Reviewer
    Location
    Burnley
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
  • Reviewer
    Location
    cheltenham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
  • Reviewer
    Location
    Gatehouse of Fleet
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Given our rural area and its slow broadband provision we are happy with the service from DirectSave

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.