italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    1.7 stars
  • Customer Service
    1.7 stars
  • Speed
    1.5 stars
  • Reliability
    1.6 stars

Based on 100 customer ratings since 2020-10-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

120 Customer Reviews over 12 pages

  • Reviewer
    Location
    Gloucester
    Reviewing
    italk
    Date
    Comments
    I have cancelled my installation within 48 hours of reading the reviews on this site however I have been treated with respect and my installation cancelled with no problems.i hope I have not made a mistake
  • Reviewer
    Location
    Wakefield
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
  • Reviewer
    Location
    Slough
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
  • Reviewer
    Location
    Dudley
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
  • Reviewer
    Location
    Kendal
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Comments
    Second review. Disgrace of a company, twice they have gone into my account ancd taken money even though my direct debit is cancelled, this is scary how do they do this? They are now saying I owe them £70 for not returning the router (I did with pleasure) and until I do the emails texts and calls at leat 8 a day will continue. I will be taking legal action PLEASE DO NOT EVER USE
  • Reviewer
    Location
    castleford
    Reviewing
    italk
    Date
    Comments
    Don't ever be late paying them they bombard you to death otherwise.
  • Reviewer
    Location
    Cumbria
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
    I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole
  • Reviewer
    Location
    South Shields
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
    Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
  • Reviewer
    Location
    London
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO

    Terrible terrible people never eveer use them anyone

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.