806 Customer Reviews over 81 pages
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- Location
- Hertfordshire
- Reviewing
- John Lewis Broadband
- Date
- 2016-01-19
- Comments
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Unbelievable - the worse experience we have ever had!
We have been without viable phone and broadband for 1+1/2 months (now fixed...), and the support from John Lewis has been awful.
Honestly, DO NOT USE THEM!
We have had promise after promise - broken.
Promise call backs - never made.
Promised fixes - never materialised.
And the time spent hanging on the phone waiting for them to answer is worse than calling support based in India! And that was a major reason for going with John Lewis in the first place - UK based support, and the John Lewis name, which is normally associated with good support!
We are very, very upset and annoyed with the whole experience.
- Location
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- Location
- Exeter
- Reviewing
- John Lewis Broadband
- Date
- 2016-01-17
- Comments
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Very disappointed to find I had switched to get away from PlusNet only to find I was still dealing with them, complete with 30-40 minute waits and dreadful music. Pleasant people but frequent lack of knowledge and competence. Switchover was messed up, and 6 weeks late. If I had an alternative, I'd leave but there's only BT.....
- Location
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- Location
- Sussex
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-31
- Comments
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They took my money but never connected me. Sent many emails without proper response. The worst customer services I come across. Waited 1 1/2 months then went to sky
- Location
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- Location
- Inverness
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-30
- Comments
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Do not touch them with a barge pole. They are awful . They have taken my money and given me nothing for it and after many phone calls and emails to their MD i have nothing. They even tried to collect my next direct debit which fortunatly I had cancelled. They haven`t heard the last of me
- Location
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- Location
- Exmouth
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-30
- Comments
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Left before my contract even began, the customer service was so bad. 15 minute waits to speak to someone, awful defeaning loud music while they put you on hold or transfer you to someone else. Two out of three people I spoke to were unable to find my details. Then when I asked for confirmation in writing that the account had been cancelled, I got two 'contact us' messages requiring me to log into a website to see the reply, which I was unable to do as the password I was given didn't work.
One operator apologised for the wait and poor customer service, saying that the company is in the process of training up another 100 operators. Ignore the Which recommendation, as the reality falls short of expectations from the JOhn Lewis brand.
- Location
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- Location
- Great Barr, Birmingham
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-29
- Comments
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The worst provider I ever had, I discontinued the contract within the cooling period as I suggested all the crap which will follow, however they manage to delay to stop the services and I had to pay for early breaking the contract. Real hustlers, never ever again and because of them the plus net as well.
- Location
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- Location
- Inverness
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-28
- Comments
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I asked to change in early October having read a glowing report in Which magazine. I wish I hadn`t. They took my deposit and set up a direct debit with a promise of having it all done in "10 to 14 days" quote. Nothing happened so I called and they seemed unable or unwilling to help. After a couple of calls and being unable to speak to someone senior I asked to cancel the deal and return my money. Then they tried to collect my direct debit which I thankfully had stopped. They wrote asking why they hadn`t been paid!! I wrote to the MD Andy Street which was replied by the Executive Complaints team. They said someone would contact...noone did. I have taken advice from Which Legal services and have sent them a letter accordingly to ask that my monies be returned. It hasn`t and they don`t even have the courtesy to acknowledge my mail. They have taken on the wrong guy and I will sue them and shame them mark my word. I will ensure all and sundry know how they operate and are nothing short of thieves. John Lewis I held in high esteem prior to this . They are now at the top of the list for bad service. MY ADVICE IS DON`T GO NEAR JOHN LEWIS BROADBAND. Read these reviews and BEWARE.
- Location
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- Location
- Surrey
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-24
- Comments
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A follow up to the review below. Over a month without Internet despite having moved and elderly relative. The worst time to lose your connection. Spent more time on phone. 40 mins last night. Great chap. Admitted they had made another error at the start of the order and said that I would be connected in 15 mins! Joy!!! Rubbish! Still not connected and red light still on, BT says lines and exchange all working fine. What the hell shall I do next? This is really the worst company I should have connected with.
- Location
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- Location
- Wolverhampton
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-22
- Comments
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I like many on here switched after reading that they were the best, feel like I've been stitched up good & proper. Router didn't arrive as promised, Engineer didn't arrive on the day he was supposed to. John Lewis will charge £49 if your not in to receive the Engineer. No one contacted me to let me know that the Engineer wasn't going to arrive. Cant get through on the phone to rearrange, not a clue what's going to happen next . Don't bother worse service ever & I haven't even had it installed!
- Location
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- Location
- Mayfield, East Sussex
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-21
- Comments
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We were so sick of BT that we stupidly agreed to pay over sixty pounds a month for fibre optic broadband, what a complete disaster! They sent the cheapest router, their own engineers told us that. They NEVER answer the phone, we have poorer signal now than we did in a 1 meg area, can't even shop online. When you finally speak to customer services they can only transfer you to technical support, how many days to I have to spend on the phone getting nowhere? We have been duped, we paid for branding, John Lewis sold us out to Plusnet. Can't even cancel without being screwed. So angry.
- Location
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