806 Customer Reviews over 81 pages
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-18
- Location
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- Location
- Cheshire
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-18
- Comments
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I'm a new customer. It has never worked. Impossible to get Support phone answered. All help is internet based - I have no internet. Only phone line that gets answered is for new sales. Draw your own conclusions.
- Location
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- Location
- Otley
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-17
- Comments
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repeated internet problems sold a router that was not required had to pay to get an engineer in 30 minute waits on the phone. Terrible iSP
- Location
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- Location
- Surrey
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-16
- Comments
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Told JLB that I was moving in November -
Still not connected at my new address. First
contact took down the wrong address. The
second 'had not made it visible' and the third
is still trying. How difficult is it to change from
one address to another three miles away!
I have spent over two hours on the phone to
them and they offered me a month's free service!
I haven't been able to use it for a month!
- Location
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- Location
- Edinburgh
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-14
- Comments
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Two weeks of no service, still being fobbed off with the same scripts from the call centre, and they will absolutely not send an engineer to help an 87 year old customer; no she's sent a youtube video, as if she can access that, when she isn't able to upload anything. I'm amazed J Lewis allows this level of service. I'm leaving.
- Location
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- Location
- London
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-12
- Comments
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I signed up for this after reading a very positive Which review. How stupid. If I could give it 0 stars I would. It is quite the worse connection, drops out continually and is so weak - we have neighbours two whole houses down the road whose broadband has more bars than ours! And FORGET trying to speak to anyone at their customer service... you will be sitting on the end of the phone for hours. Rubbish! And we're tied in for another 11 months!!!
- Location
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- Location
- Exeter
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-11
- Comments
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Unable to rate either Broadband speed or reliability as, one month on, John Lewis have yet to connect me.
They do not answer calls, they do not answer email. They do not respond. They have taken my money and provided no service.
In my book this is called fraud. John Lewis should be prosecuted and held to account.
When I see their Christmas advertising and hear how much it has cost it makes me feel sick. They ought to be ashamed.
- Location
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- Location
- Cambridge
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-10
- Comments
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Infact Its ZERO RATING. Horrible! Pathetic! Ordered yesterday and cancellenig today After 20 mins of horrible wait I got hold of an agent who took my details initially I called to change the engineer appointment and I was put on hold and then they disconnected the call . There was no call back .. No apology and I called again after 20 mins got to the same dept who transferred the call to another dept as I had made up my mind to cancel this pathetic service. Every time I say cancel my order , I get a mobile message on my mobile from JL saying your phone order is getting delayed and they disconnect my call. I am not a kind of person who writes reviews. But this Experience PLZ STAY AWAY UNTIL JLB grows out of its infancy.
- Location
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- Location
- Ringwood
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-08
- Comments
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I ordered Broadband and a phone line to be installed back in October and here we are in December and I am still waiting for it to be connected. I have had no updates. If I call John Lewis the sales department answer calls after 1 ring - after sales and order follow up, I am on a call now - been waiting over 20 mins now and no one has answered!! This is a car crash of a service provider masked by the good reputation of the John Lewis Brand - AVOID LIKE THE PLAGUE!!!
- Location
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- Location
- Blackpool
- Reviewing
- John Lewis Broadband
- Date
- 2015-12-05
- Comments
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changed over to john Lewis after reading they were best for customer service
this was wrong i did not know it was in fact a front for plus net until after i had it installed
i went for super fast broadband which was far from it
after many dealings with plusnet who could not get me the speeds i thought i would be getting i wanted to leave i was then told if i left i would have to pay till my contract expired
so i am in effect paying for a worse service i have everything documented and at the end of my contract i shall take out a summons in the small claims court against John lewis
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
John Lewis Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and John Lewis Broadband.