1,366 Customer Reviews over 137 pages
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2015-11-28
- Comments
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I had read literally hundreds of very bad reviews for the Post Office home phone and broadband on this website and very nearly cancelled my order for landline and the 'unlimited' broadband package.I have to report (astonishingly!)that the whole process prior to installation was remarkably efficient and customer service focussed,updates via text and email came thick and fast at appropriate times.The Openreach installation was quick and straightforward and the guy even set up the broadband for me!The landline call quality is clear with no crackle in addition I have found the broadband to be just fine for my needs,I watched YouTube videos last night without ANY problems whatsoever and so far I'm REALLY pleased that I took a chance on the Post Office,particularly as they were BY FAR the cheapest package available. The only annoying glitch for me was that waccessinitially ordered the package over the phone the silly woman that took my order mis typed my surname and this has caused an irritating problem with accessing my online Post Office account ,despite a reissue of my correct username and password I still cannot access my account.The technical helpline people have reissued a third password to go with my reissued username....I hope hope third time lucky!!Other than this am REALLY pleased!!
- Location
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- Location
- Penrith, Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-26
- Comments
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Terrible, terrible, terrible! Do not touch them for phone or broadband. Three months waiting for broadband to change across - no information and then account and phone line just cancelled without telling us. They make BT look like saints.
Should be no stars on rating.
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-25
- Comments
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Just to update my previous review....
I first reported loss of service on the 11th November (it first failed on or around the 7th November).
After being told constantly that my service "would be fixed the next day", I eventually got use of my line back on or around 20th November. So for almost 3 weeks I was without a service, I got no useful support and even now I have broadband back the speeds are pitiful.
My one and only piece of advice is to AVOID THE POST OFFICE PHONE AND BROADBAND at any cost. I may be compensated for the downtime but for the time I lost waiting for customer "support" to answer me, the phone calls I made (I had to use my own mobile) - nothing. AVOID, AVOID, AVOID.
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2015-11-24
- Comments
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If only you could give negative stars for broadband speed. Opening a page is like watching grass grow and the customer service team are forever blaming my internal wiring. Which is hard to believe when the router is connected directly into the incoming socket outlet. Speed test are always lower than 1mbs and at times I have measured less than 50k. Dial up would be quicker. I can't wait for the contract to finish as it would be nice to for example watch YouTube once again...
- Location
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- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2015-11-19
- Comments
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Absolutely appalling service. I waited in 8am-1pm as per the slot I booked for the installation and had a voicemail at 1.20pm saying it would have to be rescheduled. When I tried calling to re-arrange, I was on hold for almost 2 hours with no luck. Finally got through the next day to be told the next available date was 2 weeks later leaving me without internet access. Customer service was poor and so I have cancelled the contract before it even started, which again caused a load a hassle. I don't normally write reviews but felt I had to in order to warn others thinking if going with them. Don't do it!!!
- Location
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- Location
- lairg
- Reviewing
- Post Office
- Date
- 2015-11-12
- Comments
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I am not happy with their broadband speed or reliability
also their customer service could be more helpful about helping speed up their broadband speed
- Location
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- Location
- Fife
- Reviewing
- Post Office
- Date
- 2015-11-11
- Comments
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I am appalled by Post Office's service. Phoned them 2 wks ago as I was moving and their broadband looked like a good deal and when I told them the importance of broadband for my work, they reassured me that it would be fine. I explained it was a new build property and they said that wouldn't be a problem. Router arrived swiftly, and text msg arrived yday to say engineer would be there between 8-1 and make sure someone was in the property - my dad travelled 120 miles to make sure someone was there. Today, no engineer arrives, I phone and I am told that there is a delay because it is a new build property. 1) they already knew this, 2) they texted yday to let me know and engineer was coming, what changed. I was then met with rude, abrasive service with no answers/explanations and certainly no responsibility or apology. Swiftly cancelled my order!
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-11
- Comments
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PLEASE, PLEASE do yourselves a favour and don't go with the Post Office (P Off about describes their attitude). The broadband except in the middle of the night or at 5am is pitiful - less than 1Mb and sometimes even less than that. You can contact them, they will tell you to run tests, they may tell you to buy a new micro-filter but the result is no better. My daughter was unable to do her school work, iplayer etc was unusable. As I write for the second time this year I have NO phone line and NO internet.
PLEASE save yourselves so much hassle. They may be cheaper - you get what you pay for. AVOID !
- Location
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- Location
- cheltenham
- Reviewing
- Post Office
- Date
- 2015-11-10
- Comments
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So so awful. It's not a good sign that, when you ring the call centre, they tell you your postcode doesn't exist. I mean they're the post office for goodness sake! We waited nearly 3 weeks for them to send out an engineer when our internet died, and most of the time the speed is too slow to do anything. God knows what they've upped the price for. Literally no idea where they've invested that, because it's not in their customer service or in their phone or broadband lines!
- Location
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- Location
- weston super mare
- Reviewing
- Post Office
- Date
- 2015-11-09
- Comments
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I heard a lot of bad reviews about post office broadband I am with them I had done my 12 month contract but Iam staying with them so what if broadband slow does the job for me plus the line rental cheapest I have had open reach and told me £144 lucky there was a fault on network my broadband works OK for me don't forget every broadband got problems I'm happy with broadband
- Location
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