1,366 Customer Reviews over 137 pages
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2015-09-26
- Comments
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Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2015-09-26
- Comments
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We need negative ratings. Pathetic & time wasting. Took 4 days after connected to come up, dropping out 25 times a day. Speeds less than 1 Mb (0.54Mb, 0.88Mb, 0.61Mb, 0.37Mb, 0.24, 0.15, 0.0 Mb etc). Nigerian customer service who cannot speak clear English. Best average around 2 Mb, and I'm only less than 1.5 KM from exchange.
- Location
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- Location
- hayes
- Reviewing
- Post Office
- Date
- 2015-09-25
- Comments
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Absolute rubbish. Speed oscillates between 300k - 15k / sec. Apparently we are "too far from the exchange" for a half decent connection. Basically it takes hours to download anything substantial (IOS updates, iTunes movies etc), that is if the connection doesn't break halfway through, then you have the dubious pleasure of starting all over again. Classifying this as broadband is taking the proverbial mickey.
- Location
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- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
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Customer services absolute rubbish. I moved into my current house 12 months ago and have had on going connections problems - all down to faulty routers. I'm on my third. After the second faulty router was sent out the Post Office then requested BT to inspect my internal line. The BT engineers found nothing wrong with the line, but did say the router was faulty. The Post Office gave me a third router, and on my next bill charged me £120 + VAT for the BT call out. Since then they can find no record, are still investigating the matter with no time limit to the investigation and customer services being totally unhelpful. Would I recommend the Post Office - avoid it like the plague, I and my extended family with Post Office services are all in the process of leaving.
- Location
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- Location
- Crewe
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
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I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-09-20
- Comments
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PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2015-09-17
- Comments
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Absolute shocking customer service and broadband service. Me and my 8 month pregnant girlfriend have been with the post office for 6 month and have only had 1 day where the Internet worked plus the phone line is really crackley and can hardly hear anyone, I have rang 6 times about the problem and done every check they told me to do. I rang them today to cancel the account and they told me it will cost me £128 or nearly £200 for an engineer to come out for there faulty line and router this is a joke and I'm not paying it
- Location
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- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-09-13
- Comments
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Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
- Location
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- Location
- yoxford
- Reviewing
- Post Office
- Date
- 2015-09-08
- Comments
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I measured 0.64 speed. My main interest is watching horse racing video replays. The only time this is possible is during the night!!!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2015-09-07
- Comments
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Unbelievable!!!. I made a request from the Post Office to move a line. I was informed an engineer would come between 8am-1pm. Nobody arrived nor did I receive any notification. It is now 48 hours later I have still not received any information. The Post Office is saying that they have no idea what is happening as they have not been informed by open reach of any problem. They also tell me that they can not give me any timescale when I will receive more information.
- Location
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