1,366 Customer Reviews over 137 pages
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- Location
- Fairford Gloucestershire
- Reviewing
- Post Office
- Date
- 2015-05-16
- Comments
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I had Post Office BB for 1 year and went for it because it was the cheapest deal at the time. The old adage 'you get what you pay for ' could not be truer. During the time I paid for this service I was NEVER able to use my smart TV functions and get catch up TV because the speed was so slow and all I experienced was buffering. I called PO technical department on numerous occaisions and each time after conducting 'tests' they told me they had fixed the problem. They even sent me a new router and again claimed to have fixed the problem and closed my case. The problem was never sorted and I was never able to use the services I had paid for. As soon as my contract was up I switched to BT and from day one I had a full uninterupted service and am now able to use all of my catchup and BT Sport services without any problems whatsoever. DO NOT BE TEMPTED BY THE CHEAPER PRICE; it's not worth it , total waste of money, time and effort!
- Location
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- Location
- devon
- Reviewing
- Post Office
- Date
- 2015-05-14
- Comments
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I never believed such a useless provider existed.Please pay a little more and get a decent provider.I had a fault since 11th December 2014.they promised a engineer and never sent one.The fault was repaired 2 weeks ago May 2015! ! ! They ordered 2 bills or legal action.£108 x 2 .They were rude on the phone.Now Im with BT and no problems at all.Router not going on and off 3 or 4 times every 5 minuets 80% of the time and thats when it was working at its best ! ! ! BAD BAD BAD.YOU HAVE BEEN WARNED. I am suing for the return of £108 x 2 bills and £500 comp...
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2015-05-05
- Comments
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This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
I had a extremely bad experience .
- Location
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- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-29
- Location
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- Location
- West Cumbria
- Reviewing
- Post Office
- Date
- 2015-04-29
- Comments
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Signed up after moving 7 months ago as TalkTalk who I was with refused to supply phone or broadband.
Their service is absolute rubbish, connection drop outs are common (my record being 64 in 24 hours) and the speed is never more than 2 Mbps and often under 1
Customer service is a joke - they promise to look into the problem and phone back but never do. There is a person called Giles (who may or may not exist) who I am always told is handling my problem. He has supposed to have been phoning me since 10th April. On Monday I threatened to cancel and was promised that it was 100% certain he would contact me before 5pm yesterday to tell me what was happening. I phoned at 5.05pm and cancelled - interestingly they were more than happy to cancel the early termination fee.
- Location
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- Location
- birmingham
- Reviewing
- Post Office
- Date
- 2015-04-24
- Location
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- Location
- wembley
- Reviewing
- Post Office
- Date
- 2015-04-19
- Comments
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i so much regret for changing from sky to post office. Its too slow and the internet is not stable. most of the time it shows limited connectivity. i regret using it
- Location
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- Location
- CARDIFF
- Reviewing
- Post Office
- Date
- 2015-04-14
- Comments
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I used to be happy with post office until around a year ago then it was as if they just checked out and were replaced by robotic, uncaring, lazy, incompetent bunch of thieves! I am absolutely DISGUSTED at the way I have been treated as a customer on all fronts since they decided to nose dive to a deep cesspit with rock bottom service. My experience the last year has been a very negative one and I am still waiting to get to the bottom of the fault they charged me a colosssal amount for months ago without having fixed the problem or even telling me they were going to suddenly rob me out of my account!
AVOID AT ALL COSTS!
- Location
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- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2015-04-12
- Comments
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Switched to Post Office and disappointed from the start. Broadband slower than old provider, but paperwork suggested this could be so at start.
To their credit they sent a BT engineer to check line and he changed box and filter. However this has not made much difference and when I complained again I was told speed depended on numbers using etc and dismissed by customers service very quickly. It's not worth trying to use my laptopn after 4pm. I've been to my daughter's, who is using BT and my laptop works fine, even with my grandson on his laptop and mobile phone in the same room. This proves to me that my lap is working ok. I use Microsoft defender and keep it up to date.
- Location
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- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
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had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
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