1,366 Customer Reviews over 137 pages
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- Location
- SOUTH CUMBRIA
- Reviewing
- Post Office
- Date
- 2015-04-08
- Comments
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had serious internet problems since November 21 st 2015+ 19 Engineers later & problem still not fixed by any means, seems to be a problem with the main exchange which the Post office are doing nothing about only sending out yet more Engineers which are not & can not sort the problem. we live in rural Country & I did or can now only attempt to work from home, we are now taking this further to the newspapers as it is getting far beyond a joke !!!
- Location
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- Location
- caernarfon
- Reviewing
- Post Office
- Date
- 2015-04-03
- Comments
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Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
- Location
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- Location
- Sutherland
- Reviewing
- Post Office
- Date
- 2015-03-23
- Comments
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Been with Post Office for 6 years. Until last year their service was fine. But since then it has deteriorated dramatically. Speeds are negligible - 0.2 mb/s for much of the time, sometimes even slower. Customer services often seem like a brick wall - I have the impression that their Call Centre staff are reading from a script rather than responding to what I have said.
- Location
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- Location
- Fort william
- Reviewing
- Post Office
- Date
- 2015-03-18
- Location
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- Location
- north west
- Reviewing
- Post Office
- Date
- 2015-03-18
- Comments
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DO NOT UNDER ANY CIRCUMSTANCES GET YOUR BROADBAND FROM THE POST OFFICE THERE CUSTOMER SERVICE DEPT(IF YOU CAN CALL IT THAT) IS TERRIBLE.ITS LIKEE HAVING A CONVERSATION WITH A BRICK WALL.FULL OF TOTALLY RUDE INDIVIDUALS WHO ARE NOT AT ALL WILLING TO LOOK AT YOUR PROBLEM. The broadband was initially good to start with but then cheap router box decided i couldnt have wifi they then promised to send out me a new one within 7 working days i waited allmost 4 weeks for them then to say i needed to pick it up from post office. which was impossible for me to do due to work commitments.my mother waited at my home every day for nothing. i then changed to plusnnet and was told my final bill will be sent out 14 days after account was closed but they already refered me to a debt collection agency before they issued the bill.i also asked there customer service dept to speak to a team leader/manager on numerous occasions and was refused every single time.which makes me think the are all covering each others backside as service is beyond a joke.very embarrassing for a company as big as the post office and simply NOT GOOD ENOUGH.
- Location
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- Location
- Isle of Sheppey
- Reviewing
- Post Office
- Date
- 2015-03-15
- Comments
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Router is flimsy and cheap looking.
Stupidly opted for unlimited downloads and can't stream as signal so crap,may have to go back to BT.
- Location
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- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-02-07
- Comments
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I'm sorry I can't give NO stars. I've been a customer for years and they were good. However late last year (2014) something changed. Constant drop-outs, evening speeds below 1 and customer services who (when you can get through) blame you for the poor service. It must be your PC, your wires, something inferring with the router.
BT open-zone checked it out and there was no fault in my home, so I didn't have to pay the £140 as threatened. This is simply a capacity issue. The ISP market is designed to fail. Post Office rent the lines, servers, exchange capacity from BT - whose customers get a good speed, while PO customers get below 1.0. Anyone smell a rat.
There is some internal issue with the PO broadband at present and their customer service has now fallen to a level no money-paying customer should have to tolerate. So on balance, they used to be good, but now they are unable to provide a decent service - so for the avoidance of disappointment and stress - do not opt for Post office HomePhone and Broadband
- Location
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- Location
- NP22 Tredegar
- Reviewing
- Post Office
- Date
- 2015-01-17
- Comments
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Excellent price at 8pcm, plus 15 for line rental which is less than the line provider (BT) charges. Shows how much BT rip people off. Reliability is 100%, speed 6-8mb as I'm less than 1m from the exchange.
Package has got worse, as they've removed components such as free evening calls to landlines, free weekend calls to mobiles and some international numbers; they now sell this as a separate 5.75 add on, which is disappointing but at a total price of 28.75 would still be bearable, considering you're not financing a media scum mogul who (apparently) hacks murdered schoolgirls voicemails. And TalkTalk regularly have the worst customer service known, only rivalled by Orange & BT.
Post Office customer service is mostly good, although they did leave my 80 year old mother cut off for days, despite promising me that they'd get her reconnected within hours. That and the fact that they never even called me back to explain, when they'd promised to, means that they lose 2 stars and my respect. At least their customer service hasn't been relocated, a la Dyson/Orange/Sky, to a far flung place where you have problems understanding and being understood.
- Location
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- Location
- hertfordshire
- Reviewing
- Post Office
- Date
- 2015-01-07
- Comments
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unreliable and most the time very slow, cuts out at least twice a day and lately getting worse. starting to look around for better deals.
- Location
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- Location
- Epsom
- Reviewing
- Post Office
- Date
- 2014-12-22
- Comments
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Ok for basic service but dont expect any support.
- Location
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