192 Customer Reviews over 5 pages
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- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-08-15
- Comments
-
AWFUL!! We waited 7 months for installation, when they told us it would be 6 weeks. The installation got booked on my birthday but as we were so deseeoate for WiFi as myself and my partner work from home, we cancelled our plans to be home for the engineers to put the WiFi in, but they never showed up!! And didn’t even tell us they wasn’t going to show. We phone them at 7 pm and then they noticed us when we called them!! So then becasue they just didn’t show up our installation got pushed back another month!! It was finally installed on 16th June (7 months since we purchased!!) but it’s slow, always drops out and our extender has never worked. Today our neighbour had their WiFi fitted by this awful company, they have been fitted into the same box as our WiFi, and ever since our WiFi has been down!! We’ve now been told it can’t be fixed until 3 days!! So again we both work at home and have been lefter with no WiFi. We were promised 12 months free WiFi for the 7 month delay, but the person that promised this has left and there’s no record of him saying this so we’ve been charged for the months we’ve actually had WiFi. Awful customer service, the agents have no idea how to deal with customers, no sense of urgency what so ever!
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-08-22
- Comments
-
The most awful experience. I have not seen any other utility company as ignorant, careless and disappointing than Gigaclear.
Really feel bad I signed up with them
- Location
-
- Location
- Ashdon, Essex
- Reviewing
- Gigaclear
- Date
- 2023-06-10
- Comments
-
Ordered back in October 2022. A wide variety of reasons later I'm still without a completed connection. Contractors are clueless and turn up when they feel like it (and frequently not when booked). No idea whether the system would work if the installation ever finishes, so I'm cancelling the order now.
As others have noted, Gigaclear is the monopoly supplier here so I'm guessing I'm going to stick with what I have (landline, which is more than adequate).
- Location
-
- Location
- Chipping Norton
- Reviewing
- Gigaclear
- Date
- 2021-10-18
- Comments
-
I've seen the promised 300Mbps using the BT Wholesale Speedcheck tool on about 3 occaisions. Other occaisions it's been really consistently below 100Mbps and often below 20. Service desk are extremely unhelpful, simply trotting out the same mantra "we only garauntee 300Mbps on a hard wire to our router" In the last week it's been so bad I've been dropped out of conference calls (without video) on three occaisions
This morning I have barely 10Mbps wifi standing right next to their router.
DON'T BUY
Utterly disappointing
- Location
-
- Location
- Aston Clinton
- Reviewing
- Gigaclear
- Date
- 2023-10-02
- Comments
-
Well Gigaclear has had issues since day 1 of install. The service always cuts out and they get you to do continual hard wired speed tests. The speed is not 900mbps but more like 600mbps. Engineers don’t turn up for appointments. Holes get left on n the walls. Customer service hang up on you. The whole system is a mess. They can’t give you an unreliable service and expect you to stay with them. Even their mesh system resets itself all the time. I work from home so having unreliable service really impacts me. I will be taking this further
- Location
-
- Location
- Drayton Parslow
- Reviewing
- Gigaclear
- Date
- 2023-06-20
- Comments
-
Service randomly stops working then starts just as.randomly sometimes a day or two days later very frequently. My wife and I both rely on the service for working from home and we are loosing so much revenue from these outages that I have had to have BT Install a service as a back up for when Gigaclear fails.
- Location
-
- Location
- Swallowfield
- Reviewing
- Gigaclear
- Date
- 2020-09-07
- Comments
-
Signed up for this 27th May its now Sept and we've still not got this working. Never get any response, have to chase for any updates. Been promised 4 dates to get this up and running but they never turn up then have to wait another month for the next supposed available date. No customer service what so ever - TERRIBLE COMPANY..AVOID AT ALL COSTS
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-03-16
- Comments
-
Hopeless! Install date booked, confirmed by email. No engineer attended. Spoke to Gigaclear via chat to find the install had been cancelled. This cancellation was never communicated to me. Gigaclear unable to give a new date. Communication appears to be an issue. Obviously I can't comment on the internet speed and reliability. Not a good start!
- Location
-
- Location
- Southwest
- Reviewing
- Gigaclear
- Date
- 2022-02-01
- Comments
-
Abysmal service and even worse customer support. AVOID!!!
- Location
-
- Location
- Martock
- Reviewing
- Gigaclear
- Date
- 2023-03-16
- Comments
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We were supposed to be connected in September 2022. Now 7 months later, still nothing! I’ve been in touch with customer service all the time. All I get is they will contact the build team and get back to me. They have not once ever been in touch. We have this company vouchers for money from the government, yet they are not providing the service they promised.
They are a total bunch of cowboys! They appear to have a monopoly on providing high speed access to rural locations. They need to be taken to task. I’ve written to my local MP to look into this. If they take the money and don’t provide the service. That’s fraud! Avoid these cowboys at all costs!
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-09-13
- Comments
-
Ordered in January 23, sales lady promised early installation and possibility of contact negotiation when initial 18 months expired.
No one turned up on the install date and despite MANY phone calls, emails and online chats no new date offered. We have Gigaclear in the village and the access point is 5m from my house. The company communication is the worse I have encountered. I will have to cancel and go back to a "fibre to the cabinet" contract. I have been
paying top price for no contract broadband while waiting for Gigaclear......wasting 8 months!
- Location
-
- Location
- Kintbury
- Reviewing
- Gigaclear
- Date
- 2023-10-14
- Comments
-
Gigaclear dug up our charming village street to lay their cables without prior consultation or support for residents. Blocking in houses, drives and shops, damaging the pavement and all the while creating an inferno of noise. Two weeks on, and their contractors are still blocking the street. Apparently we are stuck with them until the end of January.
Awful Customer Operations Dept. who ignore all requests for information, and all complaints sent to them by email, mail and telephone.
Judging from many of the customer reviews below it sounds like a crap broadband provider anyway.
I certainly won't be using them given their abysmal "customer service".
- Location
-
- Location
- Kirtlington
- Reviewing
- Gigaclear
- Date
- 2021-06-10
- Comments
-
AVOID Gigaclear! Slow or no -existing internet. Horrible customer service. The fourth day without internet and no answer from them. AVOID!!!!
- Location
-
- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2023-10-17
- Comments
-
Very poor customer service, installed over a month ago, engineer said there was an issue with connection but it would be resolved. We still have no connection an when we call we are told they will get back to us followed by an email saying to self activate. Whe we tell them again that there is no connection so cannot self activate they go radio silent. I have now asked to cancel my order as no one is interested in getting our issue resolved and will be writing to ofcom.
- Location
-
- Location
- Cherington
- Reviewing
- Gigaclear
- Date
- 2020-07-11
- Comments
-
The customer service of this company is terrible, they are condescending and patronising. I have been without my broadband from them for a month now with just excuses and no action. They hold a monopoly in rural connections and act as though you should be grateful. I Cancelled my contract with them as I can not be without reliable Internet as I need it for work.
- Location
-
- Location
- South Northants
- Reviewing
- Gigaclear
- Date
- 2020-10-20
- Comments
-
The customer service provided by this company is appalling. I have registered my interest in receiving a service but got no reply (as had been promised). After speaking to an operative I was put on hold whilst something was checked and after 30 mins on hold I gave up. An email has not been answered. Maybe Gigaclear doesn’t want to provide me with a service, but now I don’t want them to given that if there was a problem I would have no confidence that they would address it efficiently (or at all). So it is BT instead.
- Location
-
- Location
- Newbury
- Reviewing
- Gigaclear
- Date
- 2019-08-28
- Comments
-
Probably the most useless broadband company in Britain. I've ordered broadband from them 4 times over the last 18 months and each time they're very happy to get your direct debit details and order. But their ability to deliver is 0 (Zero) . All sorts of excuses, but the worst of all is zero contact from them. The chief exec must be like the fat controller from Thomas the Tank Engine.
- Location
-
- Location
- Fairford
- Reviewing
- Gigaclear
- Date
- 2021-12-08
- Comments
-
Signed up for 900mb in October. Installation was good, team were efficient and polite. The actual service is atrocious, on average we get around 10mb when it works, which is rare. Raised a fault, no update for two weeks. Locked in for 18 months, but have already started to look for an alternative to this falsely advertised rubbish
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2023-10-18
- Comments
-
If I could score lower than 1 start then I would. Avoid at all costs, this is a terrible company.
Repeated failures by senior management and executives to provide even a basic level of customer service.
• Failure in communications, both internal and external.
• Systemic failures in business processes
• Lack of accountability
• Failure to manage subcontractor teams effectively.
• Failure by senior managers to respond or prioritise clear breaches in agreed customer installation dates.
• Lack of representation of senior managers during office hours
• Failure to deliver on behalf of commitments and grants made by the UK Government to rollout faster broadband across the country.
I suggest that anyone who has had similar experience lodge a formal complaint with OFCOM, write to their local MP in regard to UK Governments obligation to roll out of faster broadband and fibre and continue to post to their own negative experience on social media, so that other potential customers can avoid this incompetent company altogether.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2024-02-02
- Comments
-
Simply the reviews on here are true.
I've had missed appointment's
Promised call backs. Communication is below poor. They promise you the stars on the phone but fail to deliver.
Somehow I was able to raise this to exec level and have their mobile contact details.
Poor workmanship from untrained subcontractor. They lied about the issue with the diode as to the reason for the delay which is later found out.
Nails sticking out of the wall.
Speed is well below advertised .Also damaged my car in their way out.
Avoid if you can. Less stress and better signal somewhere else.
- Location
-
- Location
- Claydon
- Reviewing
- Gigaclear
- Date
- 2023-03-21
- Comments
-
Do not use this company got told id be installed on 3rd of march, took day of work , no show from giga clear no contact made by giga clear , i contacted them to see why i wasn't installd they had no idea its the 21st of march still had no contact and have on internet. They are the worst
- Location
-
- Location
- South Kilworth, Leicestershire
- Reviewing
- Gigaclear
- Date
- 2023-07-06
- Comments
-
Signed up for Gigaclear in May (as soon as the network was ready) and booked install for July after a pre-booked holiday. Few days after ordering chaps from the cabling contractors dropped the fibre from the pole and attached it to the side of my house...
..4 days before installation - phone call from Gigaclear - cancelled no resource.
Re-booked for the following Saturday (which would see me with no broadband for 2 days as had already cancelled my old service - more fool me)
2 days before the new installation date, phone call from Gigaclear - cancelled, we're not doing overtime that day so cant do it.
Lost my temper and told them to sort or order cancelled. Too late to reinstate old service and am running on 4G with poor coverage.
Based on this experience I have no confidence of getting a service at all and can see me cancelling.
Looks like this is very standard for this company - how have they got ANY customers!
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2022-12-20
- Comments
-
Having waited a month for install, once installed, the broadband service lasted for <60 mins before stopping working. I used the live chat function and was told I’d need another engineer visit. As I was transferring my landline, Gigaclear had initiated the process to transfer from BT, which resulted in BT commencing their process for cancelling their phone and broadband service. I asked Gigaclear if they can reverse the BT cancellation but nope, down to me to waste over an hour of my life to resolve.
I’ve used the “live chat” function on multiple days for updates, to be told “it’s with our engineering team”, but no updates. It’s now been a week, no update from Gigaclear when I might get another installation/repair and no proactive communication from them, all on me to get updates. They have now sent me my first bill for service!! It’s ok though, I can claim compensation for lack of service after 3 business days.
Without doubt, the worst service I’ve ever received for anything. I thought BT were bang average, but on this star scale I’d give BT a comparative 5 stars. Woeful, plain woeful.
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-09-21
- Comments
-
Horrendous service and the worst customer service I’ve ever known.
Numerous emails and they do not get back to you. I paid to keep my number and it has now gone.
- Location
-
- Location
- Burchetts Green
- Reviewing
- Gigaclear
- Date
- 2022-04-22
- Comments
-
Have been waiting 7 months from first appointment for a fault fix, dozens of phone calls and emails, dismissed with platitudes and still given no functioning service or date to fix it. It seems the field team ate a law to themselves and customer service have no ability to make anything happen with them. All adds up to abysmal customer service.
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2023-02-22
- Comments
-
Extremely poor and I would avoid if you can. Our internet has been continuously down every afternoon for 4 weeks. We've had weekly engineer visits and it is still not fixed. I was told I would get
a 4G dongle after it was down for 10 days but when I chased up and they said we don't have any available as the engineers are using them all and I would be placed on a waiting list. Gigaclear promised compensation but it's just an empty promise. They haven't acted on it. You call and they say a senior manager will contact you but no one does.
- Location
-
- Location
- OX14
- Reviewing
- Gigaclear
- Date
- 2023-09-22
- Comments
-
Connection lasted 15 days, just long enough for them to get over the cooling off period. Now 11 days without connection and I’m not convinced they will fix it anytime soon. Have asked to leave penalty free but they want the full 18 months of the contract. Having to look at getting another provider to run alongside them. They’ve expanded too fast and don’t have the engineers to support the service. I guess those at the top are just taking the money while they can. I can see them collapsing with this business model. AVOID THEM
- Location
-
- Location
- Dunmow
- Reviewing
- Gigaclear
- Date
- 2024-03-01
- Comments
-
Been trying to get this installed for the last 6 months and every time the same excuse very bad at keeping customers updated about Installation, so finally after 6 months of the same excuse have decided to cancel the whole deal sorry but I would never recommend this company, also my friends who I told about gigaclear are having the same problems
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2024-01-11
- Comments
-
Signed up with them in Sep 2023. Two missed installations with no reasons given and at short notice. Abysmal customer service in terms of getting issues fixed (the people on the call lines are very good and pleasant but appear to have no authority). Luckily I had not cancelled my current provider (BT) so I cancelled Gigaclear today and will never go near them again. So if you decide to ignore the reviews on here, take my advice and do NOT cancel your existing provider until you are up and running with Gigaclear.
- Location
-
- Location
- CIRENCESTER
- Reviewing
- Gigaclear
- Date
- 2021-03-24
- Comments
-
Terrible customer service experience, no communication within the company, after a weeks spent on the phone with them and an engineer visit we're actually worse off than before I called them. Months later, after we are told well get an upgrade due to all of the issues, no such upgrade materializes but they still set up a monthly charge for an extra router? I'm sorry for one or two helpful people I spoke to on many many calls but I'd stay away from Gigaclear!
- Location
-
- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2024-01-12
- Comments
-
Awful company, stole money off me £100 and sent me overdrawn, wouldn’t give it back for 10 days about 20 calls to resolve no calls back or return to emails! And today not in my account, all in writing from them, so trading standards it is! Such a shame! Not about the money now it’s about the disrespect
- Location
-
- Location
- Wellington
- Reviewing
- Gigaclear
- Date
- 2021-01-13
- Comments
-
Appalling, no response to requests, lost communications and data, one person doesn't know what the others are doing. I am surprised they are still in business
- Location
-
- Location
- Somerset
- Reviewing
- Gigaclear
- Date
- 2023-07-12
- Comments
-
I signed up with gigerclear over a month ago they said they had technical problems with the engineer so they promised me they were coming out on the 12th of July to fix the problem and they will phone me on the day to make sure I all is okay still no phone call still no engineer phoned up the next day. Couldn’t tell me when engineer was coming. Promise me that they’re phone me back after they talk to the engineer. Still nothing nearly 2 months now and they can’t be bothered to phone you back or help you in anyway cancelling my prescription going somewhere else absolutely crap service and full of liars strongly advise stay away from them
- Location
-
- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-12-15
- Comments
-
Without doubt the worst company I have ever had the misfortune to deal with. Absolutely dreadful customer support. Like banging your head against a brick wall.
- Location
-
- Location
- Portsmouth
- Reviewing
- Gigaclear
- Date
- 2021-11-15
- Comments
-
No customer service , contact me £22 but I paid 8 months £25 , they can give you 100% fix contact , totally want stole money from customer .
- Location
-
- Location
- Leckhampstead
- Reviewing
- Gigaclear
- Date
- 2018-11-08
- Comments
-
Absolutely a total waste of money,don't be taken in by hype around fibre,I'm on a 200 meg plan of which I'm lucky if I get 35mbs,I live in a rural location and was constantly fed up with buffering and picture freeze so I thought I would pay more to receive a package I thought would be enough to stop the buffering and make watching TV pleasurable again,how wrong I was I'm not much better now,don't waste your money on gigaclear go to someone like bt,if you don't take my advice you like me will be throwing money down the drain,this is my honest opinion
- Location
-
- Location
- North Oxon
- Reviewing
- Gigaclear
- Date
- 2024-02-07
- Comments
-
Ordered the hyperspeed 900 package in July 2023 this was put back three times - fibre to the building was installed end of Jan and the fibre to the modem installed by their contractor early Feb, the engineer said that the fibre is rolled up around the top of the telephone post.. so not connected! and the fibre to the house has been cable tied around the down pipes!! contacted gigaclear but they dont seem bothered so will renew my contract with talktalk next month and they can collect their hardware and make good the works so far. what a waste of their contractors time..
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-08-19
- Comments
-
Avoid this company, they basically keep cancelling the installation date without any notice, so you basically have no idea what is going on and when it will actually be installed you could be waiting months or years, appalling service. Do not waste your time with this company just pay for a reliable provider instead
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-27
- Comments
-
Never showed up for the install. Fed up waiting so cancelling the service.
- Location
-
- Location
- Manningtree
- Reviewing
- Gigaclear
- Date
- 2023-04-28
- Comments
-
This is the worst service I have ever experienced. I booked an engineer on the 14th April. No show and no communication. Re-booked for today. No show. When I chatted online I was told the engineer was sick, but I had to contact them to know this.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.