1,017 Customer Reviews over 26 pages
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-07-16
- Comments
-
I recently upgraded my package to increase the connection speed and this necessitated a new router.
Unfortunately since the new router was installed, the service has deteriorated markedly which is annoying bearing in mind the whole purpose of upgrading was to increase the connection speed.
It took Origin over a month to provide the new router and upgrade the speed but sadly reliability since then has deteriorated. We await an engineer's visit which is tomorrow as they say they have found a fault near our property. I will say in any case though, that although the staff are incredibly helpful when we speak to them by telephone, the administration at Origin is appallingly inefficient, as illustrated by the length of time taken from order to upgrade. As for the time taken to get through on the phone - it's ridiculous. Always a minimum of 20 minutes and often longer. And the music whilst you are hold is ear-shatteringly awful! About 5 dreadful songs repeated over and over again - which have not been changed for at least 3 years!
- Location
-
- Location
- North West London
- Reviewing
- Origin
- Date
- 2017-07-14
- Comments
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I dont know if its possible but a zero rating would be too high.They have lost my phone line, dont answer calls or email, the email complaints address they provide does not work, no router provided so DONT THINK OF USING THEM !
- Location
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- Location
- South East London
- Reviewing
- Origin
- Date
- 2017-07-13
- Comments
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Do not purchase Origin broadband!
My router didn't turn up before my go live date. As I could not use the service I tried to cancel to be told that my phone line was live so I had to pay out the years contract even though the line is for internet that I cannot use.
Once I did get online the connection is abysmal!! It buffers or every day and drops off entirely every couple of days.
Origin are not remotely bothered about my issues, they were only interested in getting me signed into the contract.
- Location
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- Location
- North East
- Reviewing
- Origin
- Date
- 2017-07-12
- Comments
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Absolutely appalling.
Speeds 1/8th of what I pay for, I completely lose service several times a day, customer service never calls back, was told if I kept calling they may start charging me.
- Location
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- Location
- Chippenham
- Reviewing
- Origin
- Date
- 2017-07-11
- Comments
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After signing up with Origin. It took 2 weeks to get an engineer out and installed. That was normal. However the same day of the line being installed, I still had no connection. Called them to wait on the phone for an hour. Got told to wait 24 hours. Called the next day as no connection. Told to wait another 24 hours. Still no connection. Logged a fault. 48 hours and 3 call later ( all calls were longer then an hour on hold) Got told that it had been logged with BT. Wait 48 Hours. this went on for 2 weeks until they managed to get BT onsite. Finally got connected. about a week later, lost internet connection, could not get through to any of there numbers. I have not gotten any reply backs to the emails i have sent through to them for support. They have now charged me for line rental on a package that has no line rental as advertised and agreed to when signing up.
- Location
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- Location
- ROMFORD (UK)
- Reviewing
- Origin
- Date
- 2017-07-11
- Comments
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Between the broadband which is not working and the impossibility to get through customer service (1.30 minutes wait on the phone), this company collect the bad points. To be avoided at all cost!
- Location
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- Location
- walcote
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
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A dreadful experience.
Changed my home phone number without informing me. Still waiting to hear from them what the telephone number is.
Promised to inform BT my contract was finished. Never did and cost me 6 weeks rental for no BT line.
Have never ever responded by email and never confirmed any of my contract details. Long wait for any customer service and plenty of promises and no result.
For Gods sake look elsewhere.
On the plus side the Broadband is cheap and reliable.
- Location
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- Location
- Bmth
- Reviewing
- Origin
- Date
- 2017-07-10
- Location
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- Location
- lincolnshire
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
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NIGHTMARE ON ELM STREET
Well how to describe this company I had to calm down first but here goes, I placed my order on the 16/06/2017 duly paid as you do before any service is supplied, waited the customary 4 days as stated by origin so after 10 days of hearing zilch I rang the update line and given a installation date of the 4/07/2017 thank you for contacting us [beggars belief that 1] not an hour later got an email to say unexpected delay on your installation, well what a surprise, if I go on anymore I will need therapy, attempted to contact origin over the next fortnight with no success from phone or email. so I tried one last time today 10/07/2017 to cancel my order and got the biggest load of bull I have heard for a long-time.
so thank fully this saga is over and I can get my money back fingers crossed but that will take 7 to 10 days watch this space!!
rating the customer service big fat zero, equipment never even got a router to get started well at least it has saved me the trouble of sending it back, AVOID AT ALL COSTS ORIGIN BROADBAND
- Location
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- Location
- Weston-Super-Mare
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
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I've put 3/5 on speed & reliability because I can only assume they are ok. I never actually got that far, my call logs (below) should explain why you should avoid this farce of a company like the plague. So many screw-ups along the way that I don't even trust their story that Openreach were the ones at fault for the call-out balls-up.
Date: 10/06/17, Wait in queue: ?, Result: Placed order for Origin Broadband ahead of my move-in date on 21/06/17, paid up-front for the 12 month contract (£124.99) on standard ADSL+ line (Did not know at the time that Fibre would be available in the flat). Also agreed to the connection fee for an openreach engineer.
Date: 27/06/17, Wait in queue: 00:25:00, Result: My order status is showing as complete on the website but clearly isn't, wtf? Discovered that an engineer is scheduled for 29/06 afternoon (2 days time!). Asked when they were planning to tell me since I needed to take the time off work. Left the appointment active with the option to call back by 28/06 midday if I needed to reschedule. Arranged the afternoon off work
Date: 29/06/17, Wait in queue: 00:15:00, Result: Spoke to an Openreach engineer in car park of my flats, he had no record of the scheduling so I called Origin to confirm. Origin call centre confirmed the schedule was still correct. Also highlighted the payment being taken for 1st month which was wrong because a) I paid upfront and b) I haven't been connected yet.
Date: 29/06/17, Wait in queue: 00:42:00, Result: Spoke briefly to operator but asked to be put through to a manager. First, ensured that the manager was aware that the operator to whom I had just spoke was not to blame. Then explained my situation to Matt. He seems to blame Openreach who appear to have cancelled the callout but haven't notified Origin. Matt will call Openreach tomorrow at Midday & get back to me around 2-3pm with a weekend time slot.
Date: 30/06/17, Wait in queue: 00:14:00, Result: Matt didn't call as previously agreed so I called him. Net result of the call was him reaffirming that Openreach were at fault (and had apparently admitted as such). They are going to look into the possibility of an engineer being available next weekend and will let Matt know early next week. Matt said he'd call me on tuesday (04/07/2017) to update me, whether he had heard from Openreach yet or not.
Date: 04/07/17, Wait in queue: 00:07:00, Result: No call received from Matt, it turns out that he finished work at 5:30 and just didn't call, no clue as to why. Michael is also now "taking responsibility" for this mess and promises to call me back tomorrow regardless of whether there is an update or not & also to look into why I didn't receive a call today. Still no word from Openreach.
Date: 05/07/17, Wait in queue: 00:00:00, Result: Michael tried to call at 20:39 but I wasn't able to take the call at the time, he left a message with no information except that he had tried to call me and would try again tomorrow.
Date: 06/07/17, Wait in queue: 00:14:00, Result: Spoke to someone who said that Matt had tried to call 3 times last night (it was Michael and he called once at 20:39) but didn't get through to me, I was told he was on another call at the moment and would call me back (hasn't as of 1 hour since this call now).
Date: 06/07/17, Wait in queue: 00:13:00, Result: Asked why I wasn't called back. Asked why I wasn't called on Tuesday by Matt. Asked if Openreach had given a weekend date. Answered ?, ?, no respectively. Demanded a refund & cancellation. Was put through to cancellation who didn't put up a fight, confirmed that I'd be due the £124.99 & the £5.99 I was erroneously charged. Also confirmed that I wouldn't be charged the installation fee for the openreach installation (that should now be cancelled). It was confirmed that would be cancelled too though I anticipate I'll need another call to claim this back when they screw up again.
- Location
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- Location
- Diss, Norfolk
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
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Total and utter incompetent rubbish. I (stupidly don't read the reviews here and) place an order on 12 June. By June 30 I have heard nothing whatsoever from Origin. I call, endure the 30 minute wait and when I reach someone I am told that it is "stuck" with Openreach and they would deal with them on Monday 3rd. On Monday 3rd I get an email saying my service is going live on, yes, Monday 3rd. Sure enough, mid afternoon my BT service goes down. Trouble is, I had asked that no router gets sent as I want to use my own and I was expecting login details but their Portal says that a router has been dispatched. I email their Provisioning team but hear nothing back. So yesterday I call and endure the wait before speaking to the most clueless, unempowered person imaginable. I am told the service went live on the 28 June, which is total and utter b/s. I am also told that they don't support Draytek routers, also total and utter b/s.
I am writing this whilst on hold again, about to tell them that I don't want to activate the service. It is plain that this company doesn't have a clue and I am not going to subject myself or my wife to this level of incompetence. I would rather live without broadband for as long as it takes to get another provider's service installed than activate and be locked in to these characters.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-05
- Comments
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Frequent ADSL line disconnections followed by inability to reconnect. DSL connecting at only 14 megabits when Talktalk was managing 17 megabits. Even so, downloads rarely max out at 14 megabits, usually are around 12 with a big lag from clicking to download something and actually commencing. Annoying for browsing web pages as there's always a slight delay. Their network is rather under specced for the number of customers, I would imagine. Counting the days til I'm released from this contract.
- Location
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- Location
- Oldbury
- Reviewing
- Origin
- Date
- 2017-07-05
- Comments
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Rightly or wrongly I signed up for a 2 year deal with Origin at a fantastic price (compared to BT). They mistakenly took out an extra £16.99 fee but I received a call saying they'd realised the error and issued a refund.The day of the switchover I received an automated phone call advising the Router would be delivered. It was and on time. Mid-afternoon BT switched off their connection, I connected up the Origin one, ran the installation CD, setup the connection in Windows Network centre and an hour later it burst into life working perfectly. I did a speed test for my postcode the maximum d/l speed i can get for my area is 6Mb and i was getting 4.2. So far so good, couldnt get it any better than that I dont think. We'll see how things go regarding the connection and speeds (3 stars given for now) but at the moment I'm happy, especially how much money Ill be saving over the term.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-07-04
- Comments
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Least reliable connection I've ever had from an internet service provider. I'd happily go back to TalkTalk from Origin Broadband. Customer Service gets an extra star because they're polite, but the technical support department is unable to offer any useful explanation or solution for the awful quality and reliability of the connection, and blame it all on the fact that the connection is wireless, as apparently my neighbours' toaster being used can result in my internet connection slowing down or cutting out... Also took about an hour to be connected to the second level of technical support. After this contract is up I'm confident I could get a better service by picking a random ISP from a list...
- Location
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- Location
- fleetwood
- Reviewing
- Origin
- Date
- 2017-07-03
- Comments
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RUBBISH....... AVOID AT ALL COST
Massive mistake to pay £125 for year to qualify for discount.
I had my broadband installed today expecting 10 mb speeds as previous suppliers only to find my speed is a super slow 3.5 mb. I rang customers service asking for my money back and they told me the cooling off period is when first signed up which was now over 14 days ago not when i had my bradband installed( how convenient for them)
Waste of money. I should have read the reviews on this company before diving in. Hope you don't make the same mistake
- Location
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- Location
- Accrington, Lancs
- Reviewing
- Origin
- Date
- 2017-07-02
- Comments
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Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad...
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-30
- Comments
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I would give zero stars if I could!!! Broadband has been slow and continuously drops in an evening. Over 6 calls made, waiting time to speak to anyone is minimum 20 mins! Then get to,d there is an issue which BT are fixing, advisors refuse to take your details to make a formal complaint, they state they have too many calls to deal with and short staff.
I will continue to complain and go to ofcom!!
- Location
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- Location
- Milton Keynes
- Reviewing
- Origin
- Date
- 2017-06-30
- Comments
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Probably the worst provider I've had and regret moving to them. If you can get through to customer service, they're pleasant enough and are keen to help. My connection randomly drops out which can be really inconvenient. As soon as my contract is up, I'm totally out of here.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-06-30
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-29
- Comments
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Terrible broadband, and even worse customer service. DO NOT GET YOUR INTERNET FROM ORIGIN!
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Regretting every second since I moved from a previous provided to OB. Call answering times on my account average 1 hr 45 mins. Recently I was without internet for several days [OB fault] and it was a total nightmare trying to resolve matters. I had to add on extra data to my iPhone to maintain connection to business customers.
Some call handlers seem to know what they are talking about, others not and on one occasion it was clear that calls were being outsourced to another company.
In my opinion, the operation of OB is akin to a new company setting up business from a spare bedroom. They do not in my opinion have the capacity, capability or knowledge to actually deliver what they promise.
Trust me, I will be with another provider as soon as my contract is up.
OB - listen hard to what people are saying or I fear you will be no more.
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Only been with this company a month and had nothing but problems. Broadband download speed dropped from 40Mb/s to less than 2Mb/s and I'm paying for Fibre! Will not respond to any phone calls, emails or messages. A terrible company, worse than the Post Office - and thats saying something!
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Sitting on hold for the third time in the last month typical wait is about an hour. Again no broadband connection drop out everyday! Speed advertised 16 I'm getting 2.7 if I'm lucky and the keep saying that's as fast as anyone will be able to provide I don't beleave a word of it. Spoke to my neighbors who have no issues with other providers. Signed up for a year in advance and am now on hold to get my money back! Do not use them recommended to me via martins money tips so even more disappointed that they would recommend this company
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-06-24
- Comments
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Im having to use my phone data to post this as i did sign up for internet but only had it for 10 mins in 3 days. Piss poor and ill be getting in touch with an ombudsmen for breach of contract they tried to say i was tied in with as ive had no service. 1st phone call over 40 mins. Currently on the phone again to no avail. I wish id seen all these reviews before i signed up id have stayed with sky. Slightly more expensive but least i get what i pay for instead of paying for a service and getting nothing. Im going back to sky if they try and bill me for the contract they can whistle
- Location
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- Location
- Salisbury
- Reviewing
- Origin
- Date
- 2017-06-24
- Comments
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Since I signed up with Origin (Sept 2016) it has been nothing but a pain. I have had to call them 3 times to give them my bank account details after they've failed to set up a standing order. I have also had to call up after emails stating I owe money only to spend and hour on the phone waiting for an operator to tell me what I already know that their is nothing outstanding. All in all its been a pretty abismal service, I've had less than half my payments go through without being told they don't have my account details or that I am witholding payment in some way. Additionally, it took over a month to have my internet set up when orginally being quoted no more than 3 weeks at most.
- Location
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- Location
- Morpeth
- Reviewing
- Origin
- Date
- 2017-06-22
- Comments
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really disapointed, transferred from BT but wish I hadn't
- Location
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- Location
- CAMBRIDGE
- Reviewing
- Origin
- Date
- 2017-06-22
- Comments
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Shocking!! Worst broadband I have ever had and had some terrible suppliers... It's like it's a one man band running a company out of their bedroom! Companies like this shouldn't be able to be conning people like this. Lies after lies. Over charge. And won't let you leave when they offer no service!
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-20
- Comments
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worst broadband provider ever, got installation done and straight away could see the speed was atrocious, nowhere near the speed they had stated, customer services tried their best to sweet talk me into staying and even when I emailed the managing director they stated I would have to pay a termination fee, AVOID AT ALL COSTS. They state that the reviews of their company are biased as there are lots of happy customers. Please for your sake and your wallets don't use this company, you have been warned. I wish I'd read the reviews before.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-06-20
- Comments
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AVOID!! After reading the almost laughable reviews of this company I decided to cancel my subscription, it was the best decision of my life.
After cancelling my subscription I was assured it would take 10 days to be refunded, it's now been a month and the payment has still not be processed!! Customer service where incapable of even sending me a confirmation email to let me know they had asked finance to process it.
Origin admitted to me they are currently overwhelmed with the amount of customers they are getting, and they're playing catch up.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-06-19
- Comments
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They do not respond to complaints. They lie. They are totally untrustworthy
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-06-17
- Comments
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Absoloutely shocking. After having waited 6 weeks for the router to arrive the connection speed has been very inconsistent. Within seconds it goes from 30mbps to 5mbps. DO NOT PURCHASE FROM THIS COMPANY
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2017-06-14
- Comments
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Absolutely terrible - would give 0 stars if I could. Broadband simply doesn't work! Hours wasted on phone trying to get it sorted. No replies to e-mails. Regret ever signing up and have now got in another provider - happier to write off the payments to this lot than continuing to put up with they're incompetence. Please don't be drawn in by the low prices.
- Location
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- Location
- wednesbury
- Reviewing
- Origin
- Date
- 2017-06-13
- Comments
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4 times asked to cancel my comtract its still on after 2 weeks no comuication in there offices. keeps you on phone waiting for adviser up to an hour realy bad service.
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2017-06-12
- Comments
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Truly shocking. I haven't had a broadband provider this bad for a very long time. On hold for over 1 hour every time I call. Even at 2:30 / 3:00 in the morning. Broadband keeps dropping, it's a problem with origins servers but they won't admit it and blame it on Phantom BT works. Only 3months in and I want to leave badly.
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2017-06-12
- Comments
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Disgusting allround. Ordered broadband and paid deposit in March but failed to provide any service yet.Complained twice in writting (with recorded delivery posy) but no reply not even an acknowledgement.
Not refunding my deposit. now I'm seeking legal action against them.
Don't make any contract with them. Better stay safe then sorry.
- Location
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- Location
- Milton Keynes
- Reviewing
- Origin
- Date
- 2017-06-09
- Comments
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My broadband stopped working on Sunday and today it is Thursday and it is still off line. Now they are saying it will be next week. The service that you are supposed to be providing has again been shown to be substandard when it comes to making international calls, which are included in the package included in my contract. Even though the calls are supposed to be included in the package, I have been charged extra for them on multiple occasions. After the first time I called and was given a refund, but since then it has happened in my last two bills.
It is very difficult to get in touch with customer services or technical support. After being left on your for hours, sometimes I might get connected to one of your workers, who then may or may not be able to help with the problem. However, testing response times by calling the number to join Origin Broadband, I was connected almost immediately, which brings questions about your willingness to help existing customers.
It is almost impossible to contact customer service again as they put you on hold for hours. They don't provide another way to contact them such an email address. They do have a Facebook page where I asked for help, but although I got a reply from them, nothing has been done regarding my issues with billing for the phone calls or with my broadband service.
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .
DO NOT AGREE WITH THEM ANY CONTRACT
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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amazing customer service, couldnt fault anything.
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2017-06-07
- Comments
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Awful, internet speed isn't there, constantly getting disconnected I wish I never switched from BR this is shocking.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2017-06-07
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.