322 Customer Reviews over 9 pages
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- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-17
- Comments
-
The Most UN POPULAR Communication company in the UK. But POP Telecom do not care. Stealing money from their customer accounts under the umbrella of their Terms and Conditions, they became the fastest growing company in the UK. They are stealing, misleading and deceiving their vulnerable customers with no consequences from their regulator or any other government body. In my opinion they are stealing money with their approval. They are abusive, scary, they threaten their customers and make a lot of money for a service they cannot provide. They hate their customers. POP Telecom has no LIMITS , they can do whatever they want, charge you how much they want, hassle you , take money from your account without your approval, disconnect your line. In their mind customers have no rights and most of all their TERMS and CONDITIONS are only made for their interests and protection. They change their T&C every day, add new penalties, new fees without notifying their customers. IS IT SOMEONE THERE WHO CAN HELP US! no, nobody there, we are on our own- good luck poor people, in your struggle
- Location
-
- Location
- Peterborough
- Reviewing
- POP Telecom
- Date
- 2018-01-15
- Comments
-
The "Up to" 17Mb service spent much of the first year at less than 1Mb. Every mont there would be unrequested "optional extras" added to my bill, and at the end of the contract POP Telecom has the temerity to demand a £100fine simply because I wish to use another provider that will give me a faster service for less money.
If I could give negative stars for service and satisfaction I would do so
- Location
-
- Location
- CAERPHILLY
- Reviewing
- POP Telecom
- Date
- 2018-01-11
- Comments
-
stay away from this company as they con old age pensions into singing up and when
you cancel with them they still take your money,
three mouths after you pay the cancellation fee over a £100 they then took money out of my account without even letting me know, phone them and got on were with them so please do your self favor ans say well away from them.
- Location
-
- Location
- Llanrhystud
- Reviewing
- POP Telecom
- Date
- 2018-01-08
- Comments
-
The 'one-star' designation above is because this webside does not allow anyone to give "no stars" at all. I endorse everything that the most critical of the former Pop Telecom customers have said in previous reviews, and would very strongly and emphatically advise any potential customers to stay clear of this supplier altogether. We used this supplier for the contract period of 24 months, paying their charges in full for the whole period by standing order, in spite of a dire (or often non-existent) service. Although they claim a 24-hours service, there is no out-of-office-hours service, so if their service has a fault in the evening or at weekend, their is no way to contact Pop Telecom. In December 2016 our broadband was 'out' for eleven days - we received neither a reduction for the missing period, nor even an apology. When we decided to switch back to BT, we were charged a 'termination fee' of £100 (and their letter said it could be up to $£500) although the contract had expired. These people are charlatans, and no-one should be persuaded to use their 'service'.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2018-01-04
- Comments
-
Under no circumstances go with these people. They added to my bill each month "hidden charges". Their call staff are nothing more than bullies and intimidating. It got so bad that I had to leave and they wanted an cancellation fee of nearly £500. I terminated the contract anyway as I would rather deal with debt collectors.They still kept my details and took the last of my money out of my account today leaving me broke for a week. On contacting them they said that as they had my bank details they were in their right to take money as and when they liked. I changed my bank this morning as I was at my wits end. I have been in tears over this company and stressed out. AVOID them at all costs as they are bullies and will drain you of money
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2017-12-24
- Comments
-
Having received over 700 reviews, Pop Telecom is ranked 95 out of all the 98 telecommunications firms reviewed on Trustpilot. The regulatory association of this firm is CISAS, who deals with customers' complaints. CISAS needs a copy of the evidence (including communications) you have of the issue with the firm. A number of things could form the base of the complaint against Pop Telecom, for example:
(1) Charges not included in the advertised contract. While advertising on comparethemarket.com, Pop Telecom did not specify the cancellation fee of £50 per connection. This means a contract with this firm will cost you extra £100 if you have both broadband and landline when you transfer to a new provider. The price shown on comparethemarket.com is generally the total cost one faces when he transfers the connections to a new provider. Pop Telecom seems to take advantage of this common view. This is not fair to customers or other firms.
(2) Increased cancellation fees. Pop Telecom increased the cancellation fee per connection from £25 to £50 in October 2017. If a customer wished to leave the company because of this increase, he would have to pay £50 for both broadband and landline. If he did not want to pay that amount, he would be forced to stay with Pop Telecom. This way of keeping customers seems against the spirit of fair competition. It does not show dignity and respect to a customer.
(3) Threat to customers. A Pop Telecom customer might have received a letter ‘Terminating your account notification’ that says ‘Termination fees … may be up to £500.’ How does Pop Telecom compute this amount?
(4) Quiet charges. Pop Telecom adds items on a monthly bill without having a customer’s consent. If a customer does not notice it, she loses a few pounds every month. If she emails Pop Telecom to complain, the firm will apologise and return the money.
(5) Violent charges. To add to many examples listed in Trustpilot reviews, I add here mine. A late payment defined by Pop Telecom is one paid after the first of a month. I paid a monthly bill on 01/12/2017. The firm told me this was late payment because they received the payment on 04/12/2017. However, I have an email to evidence that the payment was made on 01/12/2017.
Pop Telecom does not show dignity and respect to a customer. This firm seems good at playing with their T&Cs to undermine fair competition and customer’s trust. There may be other incidents you have experienced with Pop Telecom. Keeping evidence and thinking about your rights is always helpful. Seeking a second opinion from e.g., CISAS, comparethemarket.com, or BBC Panorama or Watchdog can be helpful, too.
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2017-12-22
- Comments
-
Customer service is excellent, they always answer fast and solve my techy problems
Compared to my old provider whose calls are always outsourced and take ages to answer the phone. This should be a standard with all providers.
- Location
-
- Location
- Sevenoaks
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Comments
-
I ve been with poptelecom for 3 years,
about 8 months ago they started to charge me for line identification and router assurance £4.50 ,without my consent ,did not realise until 2 months ago, called them and i asked for an explication as i never asked for it, they gave me a refund a few days later but are still charging me again, called them again and they tried to blame on me ,I had enough. for me that is a breach of contract (i m on a month rolling contract now)
so Im changing supplier I had to pay £100 to leave them , they tried to force me to stay ,but I m not falling for that, then they told me that line ID was on previous contract with my previous supplier ,never had one before as I moved in and to to pay for a new line installation, regarding router assurance was told that they add it after 2 months service and I can cancel but it was never added for 2 1/2 years,now they decided to add ....
When they advertise they products they exclude vat but dont tell you about it unlike some other competitors.
Well its your choice.
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Location
-
- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2017-12-10
- Location
-
- Location
- N.Ireland.
- Reviewing
- POP Telecom
- Date
- 2017-12-06
- Comments
-
I signed up to "POOP" telecom and within 10 days tried to cancel. They said that they would bill me for the full term over £500 if I left before the end of my contract. I only received the terms and conditions in writing after I said that I had not even received them.They told me I was sent them 2 weeks earlier.I said how could the cooling off period begin before I even had the service they said it begun the moment I signed up. They quoted an all in price on Money Supermarket of £24.99 but they charge for everything. Their unlimited calls and broadband has a limit on calls and they charge a huge fee if you go over it.They are thieves and use any excuse to over charge. PLEASE DO NOT EVEN THINK ABOUT JOINING POP TELECOM THEY WILL CHARGE YOU FOR YOUR THOUGHTS.
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2017-11-25
- Comments
-
Had a bad start but once things were sorted it been good.It is costing a bit more than they had me believe it would be but to be honest the Broadband speed is 100 times faster than I was getting from my previous supplier.They were a lot more expensive too.Overall I'mm well pleased.(So Far).
- Location
-
- Location
- Glasgow
- Reviewing
- POP Telecom
- Date
- 2017-11-24
- Comments
-
Warning don't go near this mob don't even look at them . I was with them for 6 over charged constant complaining months one of their excuses for overcharging was insurance for router and line cost me £139.56 to leave in September still got overcharged bill on October which they now say was part of leaving charge also £0.31 in November .
- Location
-
- Location
- Antrim
- Reviewing
- POP Telecom
- Date
- 2017-11-19
- Comments
-
On 1/10/2017 when I was extending my phone contract lady in Carphone Warehouse suggested to me to choose Pop Telecom for only 23.99 a month. She told me as well that I can cancel my contract within 14 days if I want to without incurring any charges. Since I never got a router (but had to pay the bill anyway) I went to Carphone to cancel the contract. After the phone call to Pop Telecom salesman told me that I have to call them next day because that happened to be Sunday and it had to be within 'office hours' and they can't do anything for me. So I rang the following day and informed the fellow called . That I want to terminate my contract since I didn’t even get a router. I have asked them to refund my money that they charged me (66 pounds for 1,5 month charge and set up). Person on the other side informed me that my account had been deleted and I am going to get my refund back in couple days. Next phone call was on 27/10/2017, I have asked them about my refund, and lady said that i have to wait for 20 days to get it back, so around 6/7 of November. Next Phone call I made was on 10/11/2017 the gentleman on the other side told me that the check had been sent but then another lady said that my account is still Active! And that she needs to check something so she will call me back. She obviously didn't. After another phone call on 16/11/2017 gentleman on the other side said that because i phoned them on the 15th day after I sign the contract (Please note that i couldn't do it on the 14 day since it was Sunday!!)that if i want to break the contract i would need to pay an early cancellation fee of 500 pounds. So today I got another bill for 26.08 pounds even though it was supposed to be 23.99 according to the deal i was supposed to get, but the problem is that i still did not received a router, a month and a half after first call! After i supposedly cancel my account on the 16/10/2017 I wanted to move to another broadband provider but Pop Telecom blocked that twice. I wouldn't certainly recommend that broadband provider, avoid it if you can.
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2017-11-14
- Comments
-
The worst supplier of broadband ever advertised at 19.99 a month but i have paid £30s £40s £50s £60s a month. My contract was due to end and these even had the balls to phone my new supplier up to cancel my order.STAY AWAY
- Location
-
- Location
- Taunton
- Reviewing
- POP Telecom
- Date
- 2017-11-10
- Comments
-
Not satisfied at all , also I got a wrong bill and when contacted they said it is by mistake, money will adjust next bill by nothing happened .their internet is terrible may be more than ten days in a month no internet at all.
- Location
-
- Location
- Yorkshire
- Reviewing
- POP Telecom
- Date
- 2017-10-23
- Comments
-
Been with this company for years, never had a prblem with the speed or service. My contract is now out and I am been put on a 1 month roling contract. I did a search and have been offered a better deal with an alternative supplier only to recieve an email from Pop sugeesting I may have to pay a cessation fee of up to £500 and suggestiong I called a specified number to discuss. On calling the number they firstly tried to keep my business by matching the deal I had been offered, when I declined I was informed they had costs to make the transfer to the new supplier which would be £50.00 Better than the suggested £500 in their email but still nontheless profittering in my book.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-18
- Comments
-
Poptel smugly replied to my complaint about being blackmailed over leaving by saying I had 'reacted an agreement' [presumably 'reached, literacy not being a strong point either]. I haggled them down to a £25 penalty for leaving them after an expired contract. As I did it I said it was under duress, the alternative being lifetime servitude. It's surprising that they read these reviews as they don't make them mend their greedy ways. Scamming lil old ladies appears to be a speciality.
- Location
-
- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
Been with this cowboy company about 8mths now and all I've had is problems.
The first 6/7mths my internet was terrible. The only device I use connected to wifi is my phone and it would cut off! So many calls to customer service and did nothing and if they did it was the same thing every time, was even told it was my phone that was the problem and not theirs. I since upgraded my phone and still had the problem. So I was then bullied into upgrading to fiber but £30 connection fee was to be added to my following bill, personally I feel I shouldn't have to pay the connection fee. Was then told I was only getting 6mbps to which I asked why wasn't I informed when I first took normal broadband with them! Everything is your fault never theirs. I did try cancelling and going elsewhere for broadband, but they cancelled my order with a different provider three times! To be told I had to pay £500+ cancellation fee etc then they'll allow me to go with Someone else. I now have an outstanding balance of £49 with them (fibre fee, it was £70+ but took some off that shouldn't be on my bill! That's another thing to watch for, they add things onto your bill without you knowing until your bill gets emailed to you). I explained financial hardship to them last week regarding outstanding bill. Lady puts a note to say hopefully will be paid following week, 2 days later I get a call from a rude young man saying I was paying on the day, i explained no hopefully next week, and he hung up without saying goodbye or anything, very unprofessional. Since then in the space of 4 days I've received calls on my home phone mobile and threatening emails of passing my debt over to collections for £49 plus £500 cancellation and admin fees. I would really love to leave and go elsewhere but they don't allow you too. So I'm now stuck with poor internet and rubbish customer service that harass you. My advice to people looking to join pop telecom. AVOID LIKE THE PLAQUE!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
My contract with Poptel was coming to an end and I found another good deal.
Poptel's response was an aggressive letter and identical email saying I might have to pay up to £500 termination fee. They stopped my transfer without telling me. After I found out from the new supplier I had a very nasty conversation with one Jack who said they'd stop me moving unless I paid £50, as apparently lurking deep in 'termsandconditions'. This you must pay or stay until you die. This is contemptible sharp practice.
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
After several months of billing issues and the customer service department refusing to apoligise and take responsibility for these error. I finally phoned to complain to them in regards to a failed direct debit. Might i add there was funds in my account and they did not attempt to take funds from my account. I even called my Bank and had it escalated as each time i called pop telecom i was at fault as far as they were concerened and i explained to them time and time again i have no return direct debits. I called my Bank once again and put me through to a department to investigate pop telecoms claim and they once again confirmed that they had not taken any funds from my account and there was funds available. I phoned again to make payment and let them know how angry i was being called a liar, even offering them me to forward statements to show that pop telecom made no effort to take the funds. Again they did not need to see this as i was cleary lying even though i was offering profile. I then gave my card details three times to the guentleman on the phone including expiry date and three digit security number. Lucky he was on love speaker and my mother heard every word. He then for a forth time said can i repeat my card details and at that stage i said forget it im not playing my bill discount me. I put the phone down and checked my Bank account and they havent taken payment at the time i authorised payment. I was airing to call down then call Back and make payment. Some time later the money gad been taken out of my account which is a complete breach of pci dss and the customer service representative had either writen my card details or listened Back to the call. I have now changed supplier and have south legal advise over the breach of date protection and a breach of payment card industry data security
- Location
-
- Location
- Bristol
- Reviewing
- POP Telecom
- Date
- 2017-10-10
- Comments
-
The only quick thing about POP is the speed that they debit your account.
Their customer service is appalling, no email contact and telephone support is Reeeeeally slow to connect.
would not recommend to my worst enemy ! Avoid
- Location
-
- Location
- tyne and wear
- Reviewing
- POP Telecom
- Date
- 2017-10-09
- Location
-
- Location
- Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-10-07
- Comments
-
Dreadful company in pretty well every respect. they've been harassing my elderly mother for weeks now, they refuse to answer letters, they renewed my mothers contract without even contacting her, which isn't the first time this has happened apparently. the list of this companies failings is way too long to go into. follow the other people's advice on this page, go elsewhere.
- Location
-
- Location
- SWANSEA
- Reviewing
- POP Telecom
- Date
- 2017-10-03
- Comments
-
Pop telecom have left me totally broke with no money for food or heating or lighting after having taken over £400.00 out of my bank account when was only meant to take £59.00 for 2 months outstanding bill I admit I owed an outstanding bill which I said I would pay off in installments now they are trying to say it was for early termination of my contract which is aload of bull because I Am still with them they have REFUSED TO REFUND THE DIFFERENCE OF £366.00 LEAVING ME AND DOG TO STARVE AND FREEZE IF I END BEING ILL AND ON HOSPITAL BECAUSE OF THIS I WILL SUE POP TELECOM FOE EVERY PENNY
- Location
-
- Location
- Brentwood
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I almost didn't sign up with Pop Telecom after reading the reviews here, but when you look at BT reviews, it's plain that the only people leaving reviews here are those who want a grumble and not those who enjoy the service.
I got online yesterday. Yes, I had to wait to be connected, but that's down to bt openreach installing the line and that would be the same with everybody. Everything was done as expected and the speeds I'm getting are good too - but I know I'm in a good area so expected that anyhow.
Personally I'd say to ignore the silly comments about speeds. Everybody except the cable companies (maybe it's only virgin these days) uses the bt openreach network, and no company can offer faster or slower speeds, simply because they all use the same equipment. If speed in my home is good with bt it'll be good with pop telecom too, and anybody else who sells broadband. Likewise, if it's rubbish with pop it'll be rubbish with anybody else using bt openreach. Whinging about one provider is just plain dumb folks. You may as well complain that it rains more on your garden than it does on your next door neighbour's driveway.
Looking at some of the whines on here, many seem to be from people who don't pay their bills but expect to remain connected anyway. Seriously, get real. I saw someone moaning about pop telecom getting their name wrong. Given that the buyer types his or her own name when they sign up online, that's a pretty silly complaint. Learning to write your own name properly would resolve that particular problem.
If you don't look into expected broadband speeds before you sign up, you've only got yourself to blame if the service is slower than you expected. If you don't pay your bills, don't get annoyed when you get cut off, if you sign a contract and then think you can just bale out whenever you fancy, move back to the UK from CloudCuckooland.
I signed up with pop, got what I expected, when I expected it. Not sure what else I could have asked for.
- Location
-
- Location
- Lincoln
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I first stumbled across this abysmal broadband "provider" when I moved to a brand new housing estate, where there were limited broadband providers available on price comparison sites. Prior to setting up with Pop Telecom, who appeared to be the cheapest available at the time, despite their ridiculous set up fee, I completed a speed check of my broadband after suffering with next to no internet speed, and discovered that I was getting around 1mb internet all the time. After calling them and having them state "well it does say UP TO 17mb", I asked why my neighbours all had perfectly fast internet and was told "well there's comes through a different line so you wouldn't get any better than us". After weeks of battling with their shoddy customer service, I asked several times if there was any way I could leave my contract on the basis I was paying a stupid amount for nothing, as the phone line was not working either. They refused to let me leave without having to pay a massive fee, of course, so I was forced to get fibre internet with them after they "guaranteed" I would get around 34mb internet speed. They then charged me £20 more the next month than stated on the phone call, and when I called them I found out it was because they had added on an extra product without telling me, which they were then forced to take off. I rang them again today as I would like to cancel (I have lost my source of income and have a baby on the way so cannot afford their extortionate prices). They informed me that, even though I took out the contract with them in November 2016 for 12 months, when I upgraded to fibre they added an extra 24 months onto the contract. At no point did they tell me this. Neither did they email me any documents stating this, as they are claiming. The lady did, however, explain that I could pay £800 to leave the contract now....hmm, tempting. They are now investigating the situation with great reluctance. Thanks Pop Telecom; you get me a little bit closer to becoming mentally unstable every time I speak to you.
- Location
-
- Location
- swansea
- Reviewing
- POP Telecom
- Date
- 2017-09-27
- Comments
-
was with pop for 6 months, they were rubbish the entire time. i had the normal internet for 2 months and it wouldnt work at all, nothing would ever boot up, nothing would work, and to top it off i was paying for a phone line that actually didnt work at all. they still charged me for it and blamed my side for the problem and then it got proven that it wasnt and they still wouldnt do anything about it i was paying for phone calls i couldnt use because they refused to come out and sort my phone line out. and then after 2-3 months of pure rubbish from them i changed to fibre to see if that would make a difference, it was worse than the original. it was slow, it wouldnt work for hours on end, it would cut off a few times during the day, and they tried to overcharge me so many times. My monthly bill for fibre was £39, one month they tried to charge me £89,i rang up and they couldnt give me a reason for so, bearing in mind the month before i just paid £60 to have fibre fitted (i was having issues with my interenet so they said they would charge the £50 ontop but they did) on top of my original plan of £26 a month for internet and a phone line i couldnt use. i havent been happy with this company from the beginining so i stopped all payments coming from my account, i am not being overcharged and still have a rubbish signal with the internet. they were also very rude over the phone. Honestly NEVER go with pop telecom, if you dont want to over pay for internet and a good internet find somewhere else because honestly you wouldnt want to go with this company ever
- Location
-
- Location
- Darlington
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Avoid at all costs first of all they got my name wrong secondly the speed i recievd was 0.456 mps so never paid a penny and still refuse to pay and the second month they just cut my service off yet still charged me and also sent me threatening email regarding payment and refuse to let anyone take over the line.
- Location
-
- Location
- Dundee
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Customer service and overall service is appalling,how do they get away with it,we only went live on Monday and problems already and can't get out of contract unless we pay £545..we should have read reviews beforehand..has anyone won against this shambles of a company...we will continue to fight our corner..APPALLING!!!
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-17
- Comments
-
If I could give minus zero I would. Please, please, please if your issue is 8 weeks old or more contact the Telecoms Ombudsman and ask for their help. This company is far worse than appalling I believe it borders on illegal. I am still fighting for my elderly, vulnerable, immobile mother and will continue to do so. Don't sit back and let this scamming company get away with it.
- Location
-
- Location
- Tamworth staffs
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I read reviews and nearly cancelled but very pleased i didnt good internet and very good service if you need to call them they even phoned me the next week like they said so i say carry on the good work well done
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I got charged for 2 lines in the beginning took 3 months to sort out ever since have had intermittent broadband I have now run out of contract so am changing surplers but have received nothing but frentening e mail and letters telling me they are going to take £500 from my account and telling me my contract does not run out to March but kept originally contract would not recommend them nothing but trouble and have to pay a £50 exit charge please don't entertain this company cannot explain how bad they are
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-14
- Comments
-
How many of you have considered a formal complaint to the Telecoms Ombudsman? As yet mine is too early for them to take but anyone who has a problem which has been ongoing for 8 weeks or more should contact them and ask for their intervention. It's what they are there for!! If enough do it, and I will at the earliest opportunity, they must surely take notice. GO FOR IT AND ALL THE BEST.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-13
- Comments
-
I am looking to expose the practices of POP Telecom in the national press. They have caused my elderly, infirm mother considerable distress and continue to ignore her written, signed and dated requests for POP Telecom to deal with me. They appear to have no specific termination fees; they renew without recourse to the customer and then make threats as to the future. Enough is enough. I refer to them as POP Tarts - IE they are toast!!!
Those who gave them 5 stars I can only assume are employees of the company.
- Location
-
- Location
- Wirral
- Reviewing
- POP Telecom
- Date
- 2017-09-12
- Comments
-
The worst experience I have ever had with broadband! The slowest speed ever! Can only have one device connected at a time and they have now stored my card details and took money without my permission and left me with nothing in my bank and by reading other reviews looks like going to struggle getting it back it's been 12 months of hell with them I would not recommend to anyone!
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-11
- Comments
-
If you're thinking of going here - DON'T DO IT!!! My elderly and infirm mother was reduced to a hyperventilating mess when they tried to charge her £500 plus costs to terminate an out of date contract, which unknown to her they had extended 3 months early. Their customer non service dept ignored her request to deal with me, her daughter, and have harassed her with threats.
- Location
-
- Location
- Gwent
- Reviewing
- POP Telecom
- Date
- 2017-09-06
- Comments
-
DO NOT GO WITH THIS INTERNET PROVIDOR. I HAVE ASKED TO LEAVE AFTER HORRENDOUS INTERNET AND HAVE EVEN FINISHED THE CONTRACT.... TO BE TOLD I HAVE TO PAY 50 POUNDS TO FINISH... EVEN THOUGH THE CONTRACT HAS ENDED. RUBISH CUSTOMER SERVICE.. ABSOLUTLY HORRENDOUS COMPANY
- Location
-
- Location
- Glos
- Reviewing
- POP Telecom
- Date
- 2017-09-01
- Comments
-
Atrocious; whatever you do don't touch this company. The worst customer service I have ever experienced
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.