7,010 Customer Reviews over 176 pages
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2020-01-20
- Comments
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They are phoning me night and day to try and get me to take their broadband. Keep telling them I am happy with who I am with but they are not listening. Keep blocking them but they keep using different numbers. I hate to think how they treat you once you have a contract with them!
- Location
-
- Location
- Hampshire
- Reviewing
- TalkTalk
- Date
- 2022-10-27
- Comments
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This is the worse service I have ever received in my life, internet went down on a Sunday spent 3 hours on phone trying to sort it with the rudest person even talking over you all the time, spent another four hours on the phone on Monday getting absolutely nowhere to be told fault was out side and would look into it, Tuesday was a record breaker four hours which ended up in and argument as I lost 2 days pay without internet (£200) loss, she said I didn’t need a new box as I ask for one to be sent out just in case, told someone would do more line checks and call me on Wednesday at 4.30pm, waited and no call so I called them, then I get told the faults with the box , I asked them to make there mind up and she said they send an engineer out in 2-3working days to which I will admit I lost it, I asked for the box and was told in an arrogant manner that I could have either engineer or box I couldn’t have both, apparently the engineer won’t be out till 2nd November 2022 if they have one available, each day I don’t have internet I loose money but this woman didn’t care . This went out of order on 23rd October 2022, I urge anyone not to use this shower of crap so please be warned they bring a whole new meaning to **** service
- Location
-
- Location
- Pembrokeshire
- Reviewing
- TalkTalk
- Date
- 2017-02-22
- Comments
-
Please do not consider switching to Talk Talk, I am considering paying £300 to get out of contract, charged £65 for engineer visit that didn't fix problem, even tho Talk talk's BRIGHT SPARK engineer said fault was with BT line. Disgusted with them and the service, drops out 5 times a day and SUPERFAST FIBRE of 2.5mbps and NO MORE!!! Customer services are, well for lack of a better word useless and very rude.
- Location
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- Location
- MId Wales
- Reviewing
- TalkTalk
- Date
- 2017-08-17
- Comments
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They cannot arrange a piss up in a brewery. I was due to switch to them early August. For one reason or another they couldn't meet the date, and all the reasons they gave were utter rubbish. I even had an Open Reach engineer turn up at the house when they said Open Reach had cancelled the installation. They had not and knew nothing about a cancellation. When I called to say that I had an Open Reach engineer sitting outside to complete the installation, the lady went off the line, came back on and said (I kid you not) "I can confirm that the man outside is from Open Reach"!!!!! I had no router ready, therefore he couldn't complete the installation. Which brings me to why the Open Reach man was there in the first place. I was told by TalkTalk that I could keep my existing number. Then I was told I could not, and because of this I would have to set up a new contract. When I asked why I couldn't keep my existing number they said Open Reach had refused the application. Why did I have to set up a new contract? Because I would have to have a new line. According to the Open Reach man my old number was fine and still active but TalkTalk had requested the new line! As a result, I told TalkTalk where they could stuff their service and as they had broken their contract with me by not providing a service. the contract was legally null and void. They cancelled it. I have now gone with another company. who very painlessly switched everything over, and I have kept my exiting number. Trying to get anything out of TalkTalk is worse than trying to communicate with someone who has multiple personality disorder. The company I am with now - I never spoke to a human, everything was done on line and very efficiently too I must say. I feel I had a very lucky escape from TalkTalk. So glad I am not their customer at the end of the day. Customer service rating? -0 !!!!
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
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Avoid plz worst customer service ever they rob you easly robbish company i was just talking to one of the customer service team and she shouted at me and when i asked to speak to the manager she put me waiting for 26 minutes and even when i spoke with the manager she was as impolite as the other one and i hanged up without sort out my problem , save your money and stay away plz
- Location
-
- Location
- EDINBURGH
- Reviewing
- TalkTalk
- Date
- 2018-03-23
- Comments
-
THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED.
PLEASE AVOID AT ALL COSTS.
HONESTLY YOU WOULD BE BETTER WITHOUT ANY BROADBAND/INTERNET/PHONE AND NOT GO THROUGH ALL THE STRESS! ALL THEY WANT IS YOUR MONEY. YOU CANT GET THROUGH ON THE PHONE WHEN YOU NEED, AND WHEN YOU EVENTUALLY DO YOU HAVE TO WAIT UNTIL THEY BRING UP YOUR DETAILS DURING WHICH TIME YOU ARE PUT ON HOLD AGAIN. YOU WILL SPEND HOURS TRYING TO COMMUNICATE WITH THESE USELESS FOLK WHO EITHER DONT WANT TO UNDERSTAND YOUR PROBLEM OR ARE UNABLE TO UNDERSTAND IT AND IN THE END YOU WILL MAKE NO PROGRESS.I AM CURRENTLY CANCELLING ALL CONTRACTS WITH THEM AND WOULD ADVISE YOU NOT TO DEAL WITH THEM. WE CUSTOMERS DESERVE A MUCH BETTER SERVICE AND NOT DEAL WITH SUCH INCOMPETANCE.
- Location
-
- Location
- HIGH WYCOMBE
- Reviewing
- TalkTalk
- Date
- 2018-07-11
- Comments
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I wrote already about my bad experience with Talktalk. It turned out that leaving this company is even worse than enduring this terrible service.
They send me erroneous overstated bills, threatening me. I just spent more than 2 hours talking to managers. I use logic and facts, they use only attempts to confuse and mock. I've never seen such a terrible customer service in the UK.
I am a very peaceful person, but such a mocking attitude makes me look for the possibility of a legal solution to the problem.
I see on this site many people affected by Talktalk, maybe it's time for us to unite and file a class action lawsuit against this company of rogues and boors. I will be happy with any of your ideas.
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2018-08-19
- Comments
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These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
- Location
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2014-06-20
- Comments
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Unfortunately, in October 2013 I made a major mistake of changing my provider for broadband and telephone to TalkTalk, if you want to maintain a level of sanity, do not go anywhere near talktalk. They sell you one thing and charge you something else,Their customer service reps are completely incompetent,one of the most aweful service . Beware guys think million times before u get your service. i don't have internet in my house for about 18 days now. I have called then so many times but still the problem is there. I then had to wait two weeks for an engineers visit, who told me that the problem was caused by the signal being split going into the box, and that this was a common problem, and that I would need to get a signal booster because Talk Talk don't provide them. This possibility was never mentioned to me by Talk Talk.
RUBBISH Average speed 1.9MB, customer service really bad.Really rubbish service. Better to pay more expensive service but reliable.
This is the worst company I have every dealt with. I paid my bill including the phone line & broadband 1 year in advance on a discount rate & they are still charging my debit account a monthly charge for the broadband & I spoke to their customer service 10 times about this mistake but no response. As others have said on this forum, the customer service is absolutely appalling.
- Location
-
- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Unbelievably useless, unreliable, speed nothing like advertised. I moved from BT where I had a similare package and am now planning to return to them. TalkTalk all of sudden speed plummets, connections are dropped, no way can I rely on this to work from home. I've not once seen the advertised speed when monitoring, totally appalling and not fit for purposed.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-13
- Comments
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I canceled my account and gave them 30 days notice. Two weeks later I got a bill from them for the next month. When I called them I spent an hour and a half on the phone for them to tell me it was their agent's mistake and I could give them 30 days notice and now and cancel it and that I'd have to pay for the extra two weeks and that they would generously waive the brakeage fee even though there wasn't going to be a brakage fee in the beginning since my contract was ending. Their customer service is a joke.
- Location
-
- Location
- Maidstone
- Reviewing
- TalkTalk
- Date
- 2015-04-02
- Comments
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I had a problem with broadband for 17 days today while phone was working. Spoke to talktalk customer service 3 times, every single time they assured me of working in 24 hours, which was a lie. Fourth time, reported problem told me to do same thing which I did before, and finally I had to convince them to send engineers with a charge of £65. Stuck.... Helpless..... Frustrated unhappy customer. It's cheap than others but worst customer service. Not recommended to others.
- Location
-
- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-07-31
- Comments
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WORST broadband ever. do not come any where near talktalk. the connection is RUBBISH, the service is RUBBISH. My internet cuts at least 10 times a day, as they have told me. It is apparently 'normal' to have the internet cute 4/5 times a day. RUBBISH!!!
- Location
-
- Location
- staunton
- Reviewing
- TalkTalk
- Date
- 2019-03-23
- Comments
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worst customer service in the history of the planet. Avoid at all costs!!
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-02-08
- Comments
-
+
Hi there all fellow sufferers. I see I am not alone struggling with this new design useless TT mail.
After years of unusually problem free account holding here comes a problem overload along the new look email and oh boy what a piece of total crap it is indeed. As we all know by now, to log in you wait several minutes while the system is loading. And loading it does, well and properly for ages.Then you try and delete endless spam. Ok, the first row of ticked spam vanished into the spam box after around 3 minutes.The second row of ten sat there and did not go anywhere, but the ticks disappeared.I ticked them again,now beginning to swear just a bit. This time they went nowhere.This is happening every day and every time I try to clean up the inbox.I managed to delete all spam yesterday,but it took many long minutes. Today I cannot even open the spam box.This system is the worst under the sun and I am planning to leave. Rang TT yesterday fuming, and managed to speak to someone with ok English accent, which was the first. I asked for the day of my contract ending and was advised to call 30 days prior to that. I was in return asked the reason for wishing to leave, so I let her know in few chosen words...and received a slightly embarrassed' I am very sorry to hear that.' I am sure I was not the first one. I am thinking of moving to SKY if things don't improve but am not sure. We'll see. I found a message above my account details telling us that tonight,the 8-9th of Feb. the engineers will try to sort out the problems...We know how great the TT engineers are; very busy, always fixing something but never mending anything. My advice to all is:leave.
I cannot give zero stars so give only one.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2016-02-16
- Comments
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Pay for super fast fibre. It runs slow, cuts out, unable to connect at peak times, freezes.
No help from customer services. One week called them 25 times still not working but was charged the full price for service not working. They are only interested in signing you up on contract. Do not have the resources to maintain the services they advertise. Plus keep getting hoax calls from con men saying they are talk talk. Some how they have my personal info that was only given to talktalk. Talktalk do nothing to help stop these calls or protect my information. They are only interested in your contract. You are on your own after signing. If i didn't know better I would say it is a company that is trying to sign up as many people as possible to get ready to sell.
- Location
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- Location
- dorset
- Reviewing
- TalkTalk
- Date
- 2016-03-04
- Comments
-
This company is the biggest load of crap out. I have had endless problems with their email and now they have deleted one of my email accounts without warning and refuse to do anything about it. It is going to the ombudsman this weekend.
DO NOT USE THIS COMPANY !!!!!
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2016-04-08
- Comments
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The first week of having talktalk broadband was excellent, fast speeds and good reliability. But about 2 months later I would get download speeds of 0.10mbps and an upload speed of about 0.15mbps. To have a higher upload speed than download bemuses me. Definitely moving elsewhere, probably going to get EE broadband as I've heard they are good and reliable.
Wouldn't recommend anyone getting TalkTalk absolute shambles of a business
- Location
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- Location
- Waterlooville
- Reviewing
- TalkTalk
- Date
- 2019-07-25
- Comments
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Simply the worst broadband provided I have ever dealt with and to be honest they do not deserve 1 star. After a week of requesting a router be sent as my had given up, I was told that I would have to sign up to a new contract in order for me to get one. TalkTalks customer services is literally that bad that they know once you have dealing with them you'll cancel they services so the try to strong arm you into a new contact to say the connection.
The company is shocking and a joke.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2016-07-15
- Comments
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THE most disgraceful company I have ever had the misfortune to deal with. TT operators are a shower of bare faced liars! DO NOT trust or believe a word they say to you. The recent well publicised hack is only the tip of the iceberg! I've been a customer for over three years and I am now counting down the days until I can leave at the end of my contract, although I don't hold out much hope of that going smoothly. Good riddance to bad rubbish!
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2016-10-12
- Comments
-
AVOID! AVOID! AVOID! AVOID! AVOID!
Worst service ever! Internet hasn't been working right since we got our contract and everytime we call they say they'll adjust some parameters and it should fix its self then you call back after it STILL isn't working and they say it's not their fault. USELESS. Then they say they can send an engineer out but it would charge me £50?! We're now tied into a contract for an entire year with constant internet connection losses and no help. DO NOT GO WITH TALK TALK.
- Location
-
- Location
- Walsall
- Reviewing
- TalkTalk
- Date
- 2020-01-20
- Comments
-
Talk talk. What can I say that hasn’t already been said, they are an awful provider. I have spent 6-8 weeks with little or no connection. The live chat is pointless, twitter support is worse, they eventually get you through to ‘ceo’ support. None of these people do anything to resolve your issue. Lots of talk and questions, never a resolution. Just do not bother with them pay the extra for Sky and BT.
I am sure talktalk will post a reply about ‘contact us’, ‘we are sorry’ get the message folks, get some engineers and people who can actually fix issues. Not these low paid customer service folks who want to be your mate. Your killing your customers.
- Location
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- Location
- Aylesbury
- Reviewing
- TalkTalk
- Date
- 2017-03-03
- Comments
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TallkTalk are appalling on every level. We have 0.4mbps on our broadband and are told this meets the accepted service levels. The service is intermittent with broadband dropping up 6 times an hour, phone lines dropping and currently no service at all. Customer support is a joke - if you can get through the automated system without the message 'we're working on it, goodbye' to talk to a call centre person, they'll ask you to perform increasingly bizarre actions that clearly won't fix your phone fault. Good luck if you can find anybody to resolve issues - the head of complaints can't be bothered to reply themselves and you'll get an automated letter with no contact info. Says it all really - a company that can't be bothered. Unless it's sending you a bill.
- Location
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- Location
- Chester
- Reviewing
- TalkTalk
- Date
- 2017-07-07
- Comments
-
Worst company I've ever dealt with. My internet goes down daily. They sent an engineer who refused to come up to my property because he couldn't park directly outside. They then illegally charged me for a missed engineer call and so far are refusing to refund. Difficult to speak to on the phone and that's when you can get through! Just awful. Avoid at all costs!
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
-
Terrible customer service after more than two weeks my broadband was still not working. They booked an appointment with a Engineer for me but cancelled it last minuted and rescheduled another appointment. I could make that appointment so I called them to reschedule more than 24 hours before and they charged me 30 pounds for rescheduling. Then they said they would reschedule after a 45 minute phone call to explain the situation and they said they would call me back with a possible date in a few minutes but never called back! Stay away!! Scam!
- Location
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- Location
- North West
- Reviewing
- TalkTalk
- Date
- 2012-10-04
- Comments
-
Talk Talk are little more than a bunch of crooks.
I'd been with Tiscali since 2002, and had thus been out of contract for years when Talk Talk took them over.
About 6 months after this I tried to cancel my account - only to be told that I was in an 18 month contract?? They claimed I had arranged this over the phone, this was absolutely untrue. Moreover I'd never had any paperwork from them to actually tell me I was in a contract.
So clearly its a system error, but they would not discuss it over the phone, and instead made me write to customer services. I did so twice, supplying the information they asked, and requesting proof of this alleged contract arrangement. In the end they told me they could go through their phone recordings - for a fee. Also they pointed out that not all calls are recorded so the alleged phone call might not be found (what a suprise).
So basically I was unable to argue with them. Only option would have taken them to county court but frankly I've got better things to do than waste time with idiots like these.
So I just waited for the this foisted upon me contract to expire, and then cancelled immediately. AVOID THESE PEOPLE THEY ARE LIARS.
- Location
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- Location
- york
- Reviewing
- TalkTalk
- Date
- 2018-05-10
- Comments
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Got package , then waited , got email and text saying delivery would happen on 10/05/18 had day off work and waited and waited nothing so stick it up your a""" I have better things to do than wait and be lied to , they do not even have the decency to notify or apologise will take my business elsewhere , they did offer compensation if reordered , I would rather eat worms , so total waste of money time and effort Shame they do not value customers
- Location
-
- Location
- North East
- Reviewing
- TalkTalk
- Date
- 2015-02-24
- Comments
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I have spent 30mins trying to watch tv on my phone i have only managed to watch 5mins because it wont stop buffering also whenever another person in my house is useing the internet my connection goes so bad if i connected my wifi to a potatoe it would run faster.
- Location
-
- Location
- Great Kingshill
- Reviewing
- TalkTalk
- Date
- 2015-05-26
- Comments
-
TalkTalk is driving me to the point of insanity. At least 3 times every hour my internet cuts out for, on average 7 mins.
Customer service is no help either. resonantly I was told change routers, that did nothing. Then it was change the filter, that cut my phone line. And many times I've been told to turn the router off and on. seriously TalkTalk your tech support told me to turn it off and on again. Hey and guess what that did nothing.
Currently my average speed is 50kb/s when my promised is 14mb/s. TalkTalk you played me like you played everyone else. you got me good internet for 5 months then you started to slow down until now when you can barely connect. And you make your money by making everyone hate you and then pay that cancellation fee. Well screw you TalkTalk you don't get that from me cuz I'm stubborn and I'm waiting 2 more months til our contract is over. See you in hell TalkTalk I'm going to BT
- Location
-
- Location
- Carlisle, UK
- Reviewing
- TalkTalk
- Date
- 2015-06-17
- Comments
-
Talktalk is an absolute joke, I warn you all to never ever even think about using their horrible, disgusting service. You pay for nothing, we got it in January and since then the wifi was working for maximum 2 weeks. If always says you're not connected to the Internet. We've tried ringing them and get them to fix it, it's an absolute nightmare. Even if they fix it it breaks again after a few hours. They've sent out an engineer and even he didn't help. It's just unbelievable!! The worst company I've ever heard of!! And all of their call centers are somewhere in India so if you ring from mobile it costs you a fortune. The biggest mistake it was to think they're good. And you can't even bloody get rid of them now, if you want to leave they'll make you pay a massive termination fee. But what else can we do?! Rather pay for nothing?! There's never any proper connection. Can't say how much we regret it. It's just unacceptable. Really wish id choose any other company, I'd rather pay more for proper connection than £16 a month for "noise/interference on your line" & "your router isn't connected to the Internet", absolute waste of money and time. Dear talktalk, just let us leave...
- Location
-
- Location
- Hertfordshire
- Reviewing
- TalkTalk
- Date
- 2015-07-09
- Comments
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I've been a TalkTalk customer for years and often recommended them. I would not recommend them any more and will be dumping them ASAP! The issues are numerous and include significantly reduced broadband speeds, outages, inability to get emails, and dreadful customer service based in India where staff simply read through a script and fail to deal with issues.
Coupled with this there is the arrogance of the senior managers who do not really care about their customers' experiences. For example they do not publish their contact details and the so called customer service staff refuse to provide it; and if you make any complaint publicly on their Facebook page, the comment disappears!
Any one contemplating doing business with TalkTalk should be very wary as there are clearly more disatisfied customers than is reasonable.
- Location
-
- Location
- North
- Reviewing
- TalkTalk
- Date
- 2019-08-21
- Comments
-
I worked for this terrible business and they resell virgins backhaul and bts its cheap and after sacking off uk tech team's to overseas they got a lot worse I hope they go bust
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2019-09-01
- Comments
-
Folks, don't get TalkTalk, they are worse than appalling. Currently I have no connection at all, an engineer was supposed to contact, none has, still waiting.
From the moment of installation it has been a complete nightmare. The left hand doesn't know what the right hand is doing. Customer service is so bad it's funny - almost. It's like Groundhog Day on bad psychedelics.
I made a mistake subscribing to them, and will be cancelling my contract this week. Don't make the same mistake I did. Stay away from TalkTalk, you won't regret it.
- Location
-
- Location
- peterborugh
- Reviewing
- TalkTalk
- Date
- 2016-07-06
- Comments
-
literally the ***** broadband ever ....had problems with speed (0.01mb !!! ) had 5 engineer visits in 7 months ,fixing for about 2 days i have an internet after back to 0.01mb speed ,getting booked engineer it's not so simply ...had to wait 2-3 weeks ( yes i was living with 0.01 mb that time speed ) for appointment ... finally after 7 months of torture finally they offered me bt engineer ( and i had to pay £65 for it ) ,from when on yes i have a decent internet (2.5mb-3.5mb ) but i am pissed off because it took them so long to figure it out that yes,bt engineer might help me .... i have to pay cancellation fees if i want to leave them ..... you know what ?? i more than happy to pay my cancellation fees just to leave this company ... you can't even imagine how hard it is for me not to swear at them .... please please ,
- Location
-
- Location
- Newark
- Reviewing
- TalkTalk
- Date
- 2019-11-08
- Comments
-
This is honestly some of the worse customer service experience I ever had from a telecommunications company in my life. Even cancelling within the 14 day cooling off period was a nightmare, and they scammed me out of more money.
- Location
-
- Location
- Langley Mill
- Reviewing
- TalkTalk
- Date
- 2022-03-16
- Comments
-
Worst one i had since i was born. Less than 1GB upload and download, sometimes can't even watch videos on youtube which shows how hilarious this (thing) is. I rang customer service many times, 2-3 engineer was in my house, removed all the issues and it was fine for 2-3 weeks and same thing again and when i ring them and tell them that i want engineer they just talk rubbish that isn't even helping. DO NOT RECOMMEND.
- Location
-
- Location
- Kentb
- Reviewing
- TalkTalk
- Date
- 2017-01-21
- Comments
-
They promised 17 mg I expected about 12 no between 5 and 8 y you phone customer service they hardly speek english and they only want t sell you another package
Avoid this company just pay that little bit more and go somehere els
- Location
-
- Location
- leeds
- Reviewing
- TalkTalk
- Date
- 2018-01-01
- Comments
-
very poor was paying for 38 got 8 now paying £5 extra to up to 76 get 10 super fast fiber a joke
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2018-06-22
- Comments
-
So I’ve just joined and am not happy at all! They are rude on the phone, don’t care about customer service at all and one of them even lied about what they were doing! Signal is awful too had to ring up about 4 times within two weeks! Wish I never looked at this company! Beware!! AVOID
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2018-11-25
- Comments
-
Worst service ever. If I could rescind of contract I would do so. My advice is keep away from this unprofessional company
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.