4,684 Customer Reviews over 118 pages
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- Location
- Wembley
- Reviewing
- Virgin Media
- Date
- 2023-12-24
- Comments
-
In all my years of internet surfing, Virgin broadband services are probably the worst service ever experienced. The reliability is so poor and the time for rectification unbearably slow.
- Location
-
- Location
- wembley
- Reviewing
- Virgin Media
- Date
- 2017-09-14
- Comments
-
I'm paying for the most expensive internet connection in UK and have :
1.miserable ping/latency , slow response time of around 80ms .
2.average speed of 50Mbs* .
*they (i.e. Virgin) say it's "up to" 300
- Location
-
- Location
- Wembley
- Reviewing
- Virgin Media
- Date
- 2018-06-04
- Comments
-
I moved to Virgin because of the fibre broadband. I was not interested in the phone, but they convinced me that just paying 2£ extra getting a 29£ package I would get phone and tv. Did that and then they said it would be easier if i gave them my current phone number, as it would be easier to move my current phone and then they would automatically with my current provider in cancelling our services. I did that. They installed the broadband but they said they could not install the phone, but they would contact me in a couple of days. I was never contacted, so I called and they said that sorry but still they could not give me an appointment for the phone. Afterwards, my first bill came, it was 135 £. I called virgin and they said not to worry that because the system sees that I do not have phone installed, it is not calculating properly my bill and that they would put the extra on my next bill. The next month, again my bill was very high, called virgin and said that they had a capacity issue and cannot install the phone. I realized then that also my previous provider were still billing us. I told them that why did not they cancel my services and they said that because they could not install the phone they did not cancel. After talking to manager, instead of fixing the problem the solution they gave me is to move to a more expensive package without phone of 45£, to cancel or to go to deadlock. They told me if i accepted the new package or cancelling i was not allowed to make any further complaints. They did not want to reimburse my activation fees, or the fact that i was paying for phone but never got the service. In addition, that i was being billed from another provider. The manager was so rude and kept on saying that all this is in my contract. When i asked her to tell me where in my contract does it state this, she said she said she will come back to me. She called me again, and said it was not in the contract but they could not honour it and these are the solutions they are providing me. I asked her to send me in writing and she said that that this was not part of the process they followed. It was a nightmare.
- Location
-
- Location
- Wembley
- Reviewing
- Virgin Media
- Date
- 2018-11-07
- Comments
-
Broadband unreliable, for working from home. Broadband speed intermittent, nowhere near 100 Mbps more 15mbps when working. Currently intermittent till 12/11/2018. Customer service in name only, Not focused probably based in India
- Location
-
- Location
- Wembley park
- Reviewing
- Virgin Media
- Date
- 2019-03-31
- Comments
-
i m having issues with broadband in Wembley park area
for the last 10 days or so the internet keeps failing for longer and longer time every day.
Though on the virgin website says no issues and advises me to check of my modem is plugged in etc , and despite the fact that i keep resting it, i have no internet for longer and longer times.
Makes me wonder whats the point of having super duper fast internet when it keeps dropping all the time?
Are we (the virgin customers) getting value for money ?
- Location
-
- Location
- West Bromwich
- Reviewing
- Virgin Media
- Date
- 2018-07-07
- Comments
-
I wouldn’t even give one star to this company they steal your money but give appalling Service they have workers who can’t help don’t know nothing my tv and internet was down for 2 days I called over 10 times I was messed about no one could tell me why my services were down after hours of calling back they told me they are doing work in my area and it’ll be down until 7pm called back as it wasn’t back they they mess me about tell me totally different thing and say it’ll be back next day by 9am or earlier I had to call back as it wasn’t back they told me it’ll be back by 4pm I also called the lady I spoke to said she would call me back in 5mins which she didn’t but put down on the System that she called me but went to answer phone what liars honesly this company is so bad I’ve been stressed out so much as I need internet for my work so for one week my internet goes and comes and I’ve been having to call every day the workers there don’t help it doesn’t help that these workers are in India so how the heck are they meant to know anything that’s happening here in the uk they sounded confused had no training in dealing with what was happening in my area they couldn’t even tell me that their was working going on in my area VIRGIN MEDIA you are disgusting taking our money yet giving us bad service I want a full refund on my money why am I paying my bill you are stealing customers money how do you sleep at night this company is the worst I’ll be moving to sky im done with this company you should be reported to trading standards I’ll be doing that aswell
- Location
-
- Location
- West Bromwich
- Reviewing
- Virgin Media
- Date
- 2014-08-06
- Comments
-
So far been with Virgin Media for 24 months for the first 18 months I had TV (Tivo and V+) Broadband and Phone had been perfect. after my contract finished I cannceld the TV pavkage and upgrade my broadband from 100MB to 152MB now it my first time with VM and got to say the best ever. Even helped me but canceling a 3 months bill due to been laid off. THANKS VIRGIN MEDIA AND THANKS RICHARD BRANDSON NEVER BSKYB AGAIN
- Location
-
- Location
- West bromwich
- Reviewing
- Virgin Media
- Date
- 2016-09-24
- Comments
-
There is no exaggeration in me when i say that virgin media is utterly and completely rubbish i have never seen such a bad wifi connection or spoke to anyone who doesnt even help u with the problem
I have contacted virgin media over 50 times now yes 50 TIMES and everytime i either get cut off or get told some next random crap which doesnt make sense or sounds stupid
Its been months since my wifi hasnt been given signals and all ive been doig with my life is calling up this crap provider i dont know why in the first place i even joined this company its one of the worst i have ever been with
Utterly rubbish
- Location
-
- Location
- West Bromwich
- Reviewing
- Virgin Media
- Date
- 2017-06-18
- Comments
-
Without a doubt the worst service provider in the developed world. Shocking service, Sky puts Virgin to shame, had Sky for years and it never went down once, Virgin on the other hand goes down constantly.
Really they deserve no stars
- Location
-
- Location
- West Drayton
- Reviewing
- Virgin Media
- Date
- 2017-05-23
- Location
-
- Location
- west drayton
- Reviewing
- Virgin Media
- Date
- 2009-11-14
- Comments
-
not impressed by the speed
- Location
-
- Location
- west london
- Reviewing
- Virgin Media
- Date
- 2017-12-28
- Comments
-
myself and mother left BT to come to virgin.. worst mistake ever , she has been over charged with her first bill and still waiting for her to be credited , we was told we would get the refer a friend £50 credit added but nothing has come , now today i am told we need to fill a form out , the caller said she sent the link to our email , still have not received it . Am now speaking to someone and she has stated that i am not eligible for it as the form should have been filled out as soon as my mother had it installed, but at that time was informed we would need to pay the first bill and automatically would be credited . My mother also has been charged an installation fee when applying said no installation fee. I am very sad I have left BT to come to virgin when it seems they lie and get you signed into contact then shut down any offers you think you have. broadband seems to shut down more than BT also .
Now I am asking to leave them I am tied into contract so when asking to speak to a manager , I have now been told she will ring me back as problems with them transferring me .... what a load of rubbish i am still waiting for this managers call . Angry is an understatement ....
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2021-09-22
- Comments
-
Can’t wait to the end of the contract and leave VM, broadband constantly down and the agents make false promises. What a terrible company. The network is so old and lacks maintenance so the broadband is consistently slow and goes down regularly and the support centre staff area always blaming each other within the company.
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2018-08-09
- Comments
-
Charging my £40 a month for the 200mbs Package, Line keeps going down and at the moment my speedTest only shows 12MB. The line is very unreliable. Not even a discount offered. I want to leave but I can't till my contract is finished. REALLY BAD SERVICE
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2016-07-25
- Comments
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Utter shambes. Virgin updated their systems knowing that this would cause loss of service to a generation of loyal customers who have been with them since the days of NTL. There was no prior warning. As soon as I phoned they explained that I needed a new hub but it is now 10 days later and they continue to fail to send us one. On Friday I called to explain that their system was yet to allocate a tracking number for our hub, only to be fobbed off by being told it would be sent over the weekend. Needless to say it is now Monday and no tracking number has been allocated, despite a promise to deliver by today.In short, this is contemptable customer service.
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2016-03-04
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2015-08-03
- Comments
-
AWFUL - Just awful. I have been with them close to 5+years [ Broadband &Phone(which is another story - now with a new provider) ] Broadband has been on the slide for last 2yrs ? Customer service are USELESS. Most cannot speak english and (as someone has already mentioned) when you phone them the FIRST suggestion to remedy the problem is the drone "Have you rebooted / reset your router" - Umm YES - Have rebooted it HUGE number of times, how about re booting the managers and the staff at %£$%£Virgin ? Broadband speed is SLooow. I am supposed to get 100+mb and I will be lucky if I average 50% and as for upload speed - Rated at 5mb. Last 2 months especially, I have been having lots of problems. After a while you just give up phoning their "customer service" as they are next to useless. Wait time for someone to come out to rectify any faults is 4+days I have given them notice and going with a pricier provider, at least I know they are reliable and consistent. Unlike the disingenuous bunch at Virgin. Classic, after having requested a new router for the last 2 years and being told that "Router is fine". I finally gave them notice and immediately was told "oh, I can see you have a old router, we can send you a new one which should sort out the problems" !! Really -- Perhaps YOU should refer to the customer notes as to me asking YOU to send me a new router ? Oh, we can knock 5£ off the bill , ha, after having ripped me off with price increases and NO service improvement, not to mention that when you knocked some money off my mobile, you STILL took the full amount !! I had to keep ringing you to get the refund ?
SERIOUSLY = a VERY sad company which is going down. West London ( where I am based ) should have good internet connectivity - Right now - my the internet goes off aroud midnight. Then around 12pm it might come back ... While there status page shows "all is fine" "we are doing wonderful" - Disjointed, dysfunctional is what this bunch are - All I can suggest - AVOID AVOID AVOID
- Location
-
- Location
- West Manchester
- Reviewing
- Virgin Media
- Date
- 2017-05-24
- Comments
-
Dismal. SLA is a joke. Ask them what happens if they fail to achieve the SLA.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2020-01-21
- Comments
-
Every two to three weeks it goes down status checker says no problems for a few hours log in wants to book an engineer. Another hour it says we have a known issue late PM it works again
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2021-01-18
- Comments
-
DON'T BE TEMPTED BY THE INITIAL OFFER!
I have been with Virgin Media for around 7 years at 3 different properties.
When I moved from my 1st to 2nd property I had no issues and the transfer was smooth but it all went down hill from there with them trying to hike prices at least twice a year mid contract. Every time I had to phone to contest taking 2 or 3 phone calls of anything up to an hour. When me and my partner separated I could not move my account with me and had to set up a new one at my new address. Virgin messed up all the passwords so I could not access either account for nearly 3 weeks with multiple phone calls. Had to do a transfer of contract responsibility to my ex so she could take over the bill but they couldn't even get that right after 5 attempts via phone and post. Got that frustrated I just cancelled the account and she had to open a new one in her name. Messed up my passwords and email again and they tried to close both accounts saying that I owed them and early exit fee.
Once I got all of this sorted towards the end of my contract an offer came up online on my personal account where I could add the TV and faster broadband to my package for a total of £37 a month. Should have known better than to try and upgrade!
Received email confirmation of price and package details direct from Virgin Media and my new TiVo box arrived later that week. Set it all up and within a week got my first bill which was over £22 more a month than quoted. Here we go again! 42 minute phone call with no result and the promise of a call back from a manager the next day. No call back. Another 47 minute call where I emailed the proof of the price while they were still on the line to the email address they were spelling out for me, only to be told they couldn't access that email and a manager would call me back in 24 hours. Nobody called me back. Another 75 minute phone call speaking to 4 different people and they finally reduced it to.......£37.50 and I was told this was the closest they could get the package. These phone calls were the ones when I actually spoke to somebody after multiple times of being on hold for 20 to 30 minutes and then them hanging up.
After taking a tv package I realised how little there was to watch on Virgin as you have to pay for the larger bundles if you want any of the sky channels and a large percentage of what is available on Freeview for nothing.
This contract ended on the 28th of December so Virgin decided they now want to charge me £59 a month for the privilege of rubbish tv, a landline I have never used and averagely performing broadband. A few days later an email also informs me they are putting their prices up a further £3.50 as well!
I phoned them thinking I will be able to haggle and get a cheap deal as usual but not this time. The cheapest they would do broadband on its own was £37 while new customers were getting it at £28 so I have cancelled finally.
Oh and if you are late paying your bill they will phone you 2 or 3 times a day without fail until its paid but you cant contact them most of the time if you have a problem.
If you have got to the bottom of this review I strongly urge you not to give Virgin Media your custom as they are rip off merchants of the highest order and their customer service is non-existent.
- Location
-
- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2015-11-18
- Comments
-
Can not rate Virgin enough. I have waiting for 1 month for BT to set my internet up... Been messed around so much, they were rude, useless and didn't seem to care about losing me as a customer when I cancelled my contract. Virgin were so helpful, efficient and got my internet working in 48 hours - can't fault them at all!
- Location
-
- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2022-06-11
- Comments
-
It never works. Always just crashes. When it does work (which is extremely rarely) the speed is decent but that’s all that they have going for them. I recommend going for a different provider with slower speed and that is CHEAPER as virgin is extremely unreliable and really annoying.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2015-05-31
- Comments
-
I had an old virgin package and it was very bad - "surprisingly" - and my dad decided to buy a new one. The seconed best one that they offer. For the first couple of days it was brilliant. All the family could use it and now, even though they promise us a good connection. Its absolutely terrible. Even when i am the only person in the house, it still lags out when one person is using one device! And nothing else is even connected! Its got to the point where i am thinkung of getting rid of my xbox because i am unable to play online at all. Virgin say they care about their customers when really all they care about is money. I wouldnt reccomend virgin to anyone ever.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2020-02-15
- Comments
-
The broadband speed and reliability was definitely not as advertised but, as I don´t stream or game, it was okay for me.
However, I am now disgusted with their service and attitude.
I am about to move house and I attempted to move my service over only to discover that they do not cover the area I´m moving to. I was then horrified to discover that they are charging me 150.00 because they can´t provide me a service.I was actually told that it was my fault for not checking if the new house was covered before I bought it. Not really a top priority at the time.
I was advised that they were entitled to charge me as it was in the contract. I had, however, never received a contract. I was told that it was my fault as I should have chased Virgin when they failed to send me a contract. It was a costly oversight of mine but I hadn¨t realized. They never failed to collect their monthly payment.
The customer service operative was condescending. She excused their inefficiency as "human error" but my actions were foolish & any consequences my fault. Awful people.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-02-20
- Comments
-
I was a Virgin Media customer for over 10 years, and to begin with everything was great. around 4 years ago at our previous address we began to have problems with the broadband connection, it became intermittent and extremely slow (around 1mb/s instead of 100mb/s). After contacting their customer support team they advised me that this was due to an overiutilisation problem in the area and that it was scheduled for work to be completed within 6months, so i bit the bullet, they reimbursed me the cost of the broadband from my bill and then i just waited, and waited and waited... Finally after 12months of waiting I moved house (the problem still hadnt been fixed). So moving house, new area... no overutilisation problem... WRONG! Again, the same problem, so again.. im waiting, and waiting and waiting... I felt angry... id been sold a service at my new address that VM couldn't deliver on! I'd been tied into a contract to which VM could not deliver, after lenghty conversations with their customer retention team they finally agreed to release me from this contract that they were unable to provide me with the services i was paying for! So i bit the bullet and switched to EE Fibre broadband, I couldnt believe the diference in speed.. ive read reviews on EE and most are poor and i believe relate to the ADSL connnections. Let me tell you from first hand experience their packages are a good and fair price and the service they delivered has been second to none. Im more than happy and as long as the service continues i would have no reason to leave. I will NEVER use Virgin Media again. Lie after lie with them to keep you onboard, and when they cant even provide the service youre paying for they dont want to let you out of the contract? Is this even legal? I was always under the impression that if they are unable to provide the services through their fault... which it was, then they have to release you from your contract? They didnt want to! Terrible service, terrible company! If your over utilised then stop selling the services until you can manage the numbers you already have!
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2022-06-17
- Comments
-
Worst providers ever. Waste of time and very cluless. I have been getting charged a very high amount for my broadband than what i originally agreed for over the phone. When you get to customer services it takes more than 40min for them to answer and when they do they are not able to help or understand the customers problem. They place you on hold for more than 25min to end up with no answer or them hanging the phone up. Very rude and i definitely would not recommend them to anyone. They are expensive and their broadband speed is awful for the amount that am paying. On top of this they end up saying the reasons your media contract has gone up is because of the inflation prices even though i confirmed i have not received no letter nor an email about this because if i new i will be getting charged that ridiculous amount i would have cancelled it there and than. Their communications are awful and do not listen or just keep you waiting on hold for a very long time.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2020-08-26
- Comments
-
Horrendous in every way possible!
After being kept waiting on the phone for 28 minutes and explaining the constant issues with the broadband service dropping out at least 5 times a day everyday, I was told there was an intermitten issue which was low priority. Passed to other departments where the calls were cut off multiple times. After reporting the issues to different departments daily,I was told ther were no issues reported to do with my account and called a liar.
Absolutley scandalous the way that you are spoken to on the phone, any issues you have are low priority, passed around from pillar to post and no one is willing to listen.
Customer service is none existant, constant nuisance calls on the phone line and when we finally had enough and wanted to disconnect they asked for £160 disconnection fee plus 2 months worth of bill.
Virgin Media is the worst company I have dealt with please feel free to join their service if you want service provided by clowns and extortionists. Would rate them into minus figures if possible, they are a service you really want to avoid.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-04-29
- Comments
-
Tried to install Virgin superfast broadband in my new home after being pleased with the fast speed in my old home and putting the lengthy delays for installation down to one-off problems that would not be repeated. Total nightmare!
Booked installation on three separate occasions. On each day, you are asked to take a half day off work but nobody turns up and the format of my day was identical:
1. Lots of promises from a helpful sounding phone team all day long that the technician was on his way to my home, held up but would definitely come albeit late. Every time that you phone them, you are made to wait for 10 - 40 minutes (whilst paying for the call if your Virgin phone line is not yet installed).
2. Around 7pm to 8pm each day, the technicians switch off their phones and go home. The helpdesk people then admit that they cannot get through to the installation men any longer and ask you to call back in the morning to rebook another installation day.
3. Call back next day (another long wait to be answered), only to be promised the "first available new installation date" a couple of weeks away.
4. This cycle repeats itself endlessly with no actual installation.
Other issues are:
a) your contract arrives with a higher price than you agreed to. This also occurred on every occasion that I renewed at my old address. You phone up, only to find that your old price has mysteriously disappeared from their system and settle for a new price. A contract for this lower price is promised but NEVER arrives. Result: the only paperwork that you possess is for a much higher price than you ever agreed to.
b) Issue (a) above is irrelevant really because one or two months into your 12-18 month fixed price contract, Virgin will increase your prices anyway. Expect two or three price rises during your 12-18 month "fixed price" contract as this is what I regularly had at my old address. Each time, you have the right to threaten to leave (without penalty) and renegotiate a new contract, but of course this involves the long wait for the helpdesk and hassle that you could do without.
(c) If you find yourself still having no installation after three booked appointments, you switch to another broadband provider and then have to argue with Virgin to get your money back, with more promises of new dates for installation.
Yes, the service is fast and cheap if you ever actually finally get it installed and are willing to fight over the price every 3-4 months, but if you actually want a reliable installation with a company that you can trust, then Virgin Media is not for you.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2019-12-05
- Location
-
- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2022-02-28
- Comments
-
Virgin media is absolutely ****. Do not ever go with them. Main lines been damaged for 2 months. After 2 visits they realised the main lines have been damaged. Now after three weeks they rescheduled the appointment and postponed for another 4 weeks. What a joke! I call customer service up and they just say nothing can be done. They didn’t notify me about the rescheduling.
But imagine 2 months without stable wifi. WHAT A JOKE!
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2019-03-07
- Comments
-
I placed an order through my work with virgin media partners, the deal was full house movies with vivid 200 at a reduced price. I received an order confirmation the same day, this service required me to set up a direct debit, credit check and confirm an installation date.
After a week (26th February) I still had no news so I called up, sales said they could see the order but they couldn’t process this due to no authorisation codes. I then spoke to pre installation and after around 30 minutes I was asked to send my order confirmation to kenneth (pre installation manager). I received a call back at 16.29 on 26/02/2019, it was then confirmed Kennith had reviewed the confirmation and virgin would honour the order confirmation. I recieved the paperwork for my new service which all stated £60 per month. I emailed Kennith to question this with no reply.
I rang again on 1/03/2019 at 10.36 and spoke to Ranjit. He spoke informed me the call was being recorded and confirmed the £45 per month price after consulting with Kennith. I asked about the cashback and Ranjit said he would need to confirm that again with Kennith. I requested an email to confirm the price and he said this would be no issue. He said he would call me back to confirm the answer on the cashback and would send the email confirmation of price after, neither of these happened. I then proceeded to send multiple emails to Kennith to try and find out what’s happening all have been ignored.
I phoned up again on 6/03/2019 at 11.19, the service operator spoke to Kennith and is now informing me they cannot do the deal previously agreed, I asked to speak with Kennith which I was told he was on another call, I was offered a call back which I agreed but this never came. Terrible customer service.
- Location
-
- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2018-08-31
- Comments
-
I was happy customer for about 5 months, until I needed to change address. Before that internet was fine, very fast, but quite often there were moments of crash. Week or two before moving home I contacted with them, and gave all details, unfortunately there was no cable and socket at the property, so engineer needed to come. They supposed to connect me at 25th July, but day before that date I've got information that there's some problem with cable on the street, which need to be exchanged and we need to wait 2 weeks. Ok, we understood, waited until 8th August. Day before that date I got a call, they can't do this, but they will connect us at 18th. I was angry, but what could I do? Later again day before installation I got a call that they found some blockade that they need to deal with, and they'll connect us at 31st.. Got really angry, after few harsh words I heard that they put us on priority list, when asked about discount we heard, that they can't do anything, but we will be connected soon. To make sure that we're finally going to have Internet I asked TalkTalk to connect us as well. Two days before virgin supposed to connect us.. Guess what, I got a call! Again saying that they can't do this on time, and we need to wait until 12th September! That was really bad joke. I said thank you, I want to cancel my appointment and finish agreement. Then the man tried to keep me and told me I may get some discount on broadband.. They are really funny.. Next day engineer from talktalk came and in two hours get us Internet. The people in customer services are terrible, always some Indian or Pakistani speaking in way that I need to ask them several times to repeat and barely understand anyway.. Also I know that virgin every half year like to rise prices, because that's how they treat my mother. She's also going to leave them. Maybe when people go away they will do something with this. I'm very disappointed customer.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2017-08-31
- Comments
-
Do not sign a contract with Virgin Media
I do not have too much of a problem with their services (apart from the fact that when living in Leeds the 100Mbps broadband would drop to 6Mbps). We have been with Virgin Media for 15 years, however when we moved to a new area we were forced to sign a new contract. On moving again (a few miles down the road) it turned out that Virgin Media had neglected to lay cables on the new estate. Despite them failing to provide internet access they have refused to wave the £200 fee for termination of contract. At no point did we want to break the contract but they cannot provide us with internet in our new area. The 15 years of custom did not mean a thing and they are demanding the money, which we refuse to pay.
Do not sign a contract with Virgin Media as they have no scruples as a company. There is a lot in the press about the rip off broadband providers. They have been miss-selling their product for years.
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2016-07-20
- Comments
-
Awful customer service! Downgraded my services in March to save money they locked us into another contract and now they want to charge us £240 to leave even though they can't provide a service to my new house. Disgraceful!!
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2022-04-07
- Comments
-
Terrible customer service is none! They have good services and most of the time reliable but if you have a problem your on your ear they do not care. I’d say but the service it’s self is good but then I think actually it isn’t because they make you pay for it and there are better companies that have good services but also actually care amount customers and not just profit margins I would never recommend this company
- Location
-
- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2021-10-28
- Comments
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Virgin's email system is a complete joke, for the second time this month it has gone down. The last time is was down for over a week and it took 9 calls to about 26 different people before it was fixed.
Now its gone down again and quite honestly I'm not prepared to go through it again so I'm quitting them, they're not worth the stress of trying to get the service that you pay for.
- Location
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- Location
- West Mids
- Reviewing
- Virgin Media
- Date
- 2017-10-20
- Comments
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I am a customer of 8 years, Virgin dont hold that info so clearly arent concerned about how long you have been a customer. They have badly handled a new installation of media tv and internet. My virgin iphone had a fault for over a month and the installation took over 6 weeks. Don't use Virgin unless you have to, it's difficult to create a complaint and they never call you back. If you manage to get past the automated call system, all calls go to the Phillipines even if you are in regular contact with the UK over a fault. They cant put you through and email the UK and then UK call you when you are at work and you miss the call. The Phillipines will tell you all the engineers are male (1) the Equality Act 2010 hasnt reached them yet! They failed to bury the cable to the house and left it entirely exposed in the front garden, no-one has yet apologise and no-one has yet dealt with the complaint
- Location
-
- Location
- West Norwood
- Reviewing
- Virgin Media
- Date
- 2023-01-15
- Comments
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Useless, when the wifi goes down you’re sent on a short loop of ‘help’ which doesn’t get you anywhere and doesn’t give you the option to talk to anyone, terrible service and terrible customer service
- Location
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- Location
- West Sussex
- Reviewing
- Virgin Media
- Date
- 2017-01-26
- Comments
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My reason for grading the reliability on 3/5 is because I have had sporadic / buffering broadband for some time. However on Monday I decided to call Customer Services. They checked the service and immediately booked in an engineer, who came this morning. He was kind and helpful, couldnt do enough to help me, and was lovely to my nervous pooch too! He upgraded my box, and gave me a cable for the Now TV box I had recently purchased. My experience of customer service from Virgin has been 100% excellent! Thank you to both those I have dealt with at Virgin media.
- Location
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- Location
- West Wickham
- Reviewing
- Virgin Media
- Date
- 2016-02-20
- Location
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