4,684 Customer Reviews over 118 pages
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2017-01-20
- Comments
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Had virgin fibre 100mb for 12 months what a joke the speeds up and down like a tarts draws got the hub in my living room lose reception in the dining room and kitchen no reception up stairs but I can get it on the road outside my house??? Rang virgin they told me the hub is in the wrong place and wanted to charge me £100 to move it one engineer told me to buy a plug in booster avoid at all cost
- Location
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- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2017-01-20
- Comments
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Absolute joke of a company - do yourself a massive favour and avoid them! They may advertise the best speeds but honestly, ignore it. Whats the point of having super fast broadband if the broadband itself is broken?
I've been with these guys for 3 weeks - in that time, I've had no service for 2 weeks. I've been lied to about fix times, lied to about the reason for a fault, told I'll be called back and never was, told one thing by one person, only to have the next person tell me it wasn't true.
Honestly, you can't trust anything these guys say. Just take a look at their Facebook wall and you'll see how many complaints they get.
Don't be taken in by awesome speeds as I was. Their broadband simply doesn't work and they haven't got a clue why.
- Location
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2017-01-19
- Comments
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From signing up to Virgin this company have added a lot of stress to my daily life. Poor customer service unqualified engineers daily promises that never happen expected to take time of at the drop of a hat, so far 4 complaints I've requested and never a call back this is the worst company by far I've ever dealt with & wish I'd never left sky.... role on until my contract ends. Gone down hill big time
- Location
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- Location
- South Hampshire
- Reviewing
- Virgin Media
- Date
- 2017-01-18
- Comments
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Each evening, during the week, the speeds plummet to around 1-3mb, with a ping of 500+. This makes gaming near impossible, and watching any sort of streaming service means you have to pay homage to the buffering demon.
While speeds are fine during the day, it is around 4-5pm that the speeds really fall, and become about as useful as using cup and string to transmit data.
- Location
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- Location
- Sheffield
- Reviewing
- Virgin Media
- Date
- 2017-01-18
- Comments
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They were supposed to connect us in one go. managed to connect the Internet and TV. So far It's been a week and they have utterly ignored the phone connection. We are in danger f losing our number because they have failed to activate their line. There is no customer complaint process. No one seems to know what's going on and we have been passed around like Yo-Yo.
- Location
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- Location
- Stevenage
- Reviewing
- Virgin Media
- Date
- 2017-01-16
- Comments
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What a rubbish broadband. It's a virgin 100mb and you know it's as fast as tortoise and snoozes several times a day regularly.
- Location
-
- Location
- Bham
- Reviewing
- Virgin Media
- Date
- 2017-01-16
- Comments
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Honestly the speed is so unreliable and virgin media have failed to compensate customers for the slow speeds everyone has been experiencing for the past 6 months. I really hope after the maintenance works in Feb 2017 that things improve but I certainly will not be sticking with them once I move nor will I be recommending them to anyone. Another thing I really don't like about them is that there are no good deals for existing customers - if you've been loyal to them whether it 1 year or 10 years (my boyfriend has been with them for over 10 years) they charge you an extortionate amount - basically you pay back the discount you received when you first joined them plus some more! I tried to change my contract to a cheaper one but they told me that it was only for new customers and that I should be grateful because I was already paying the discounted price at £32.70/month for broadband (and for new customers they were charging £18/month for broadband only). Honestly they need to be nicer to existing customers. After the first year of your contract, it just gets way too expensive.
- Location
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- Location
- burnley
- Reviewing
- Virgin Media
- Date
- 2017-01-16
- Comments
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NO broadband ever installed, even though ordered and paid for. Virgin Media totally failed, customer service non-existent. Tried every way possible to find when V would connect the fibre broadband they claimed was in my street. No one gave me answer. Got fed up (after nearly month) and gone to BT.
- Location
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- Location
- Brixton, SW London
- Reviewing
- Virgin Media
- Date
- 2017-01-15
- Comments
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SW London (Area 21) has been oversold, everyone we know on Virgin in this area is experiencing incredibly slow internet at night. We are paying for 100mbps however averaging around 0.9mbps at night, so slow just browsing the web is frustrating let alone downloading something. Virgin needs to upgrade their exchange, however apparently it's not happening until 2020. Would avoid at all costs, BT Open Reach meant to be better option.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-01-15
- Comments
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Ok the broadband is good - From my experience I can't complain about that, But then you have a Tivo box which was slow and hardly ever worked. Customer service at Virgin is so bad words can't decribe it. It's as though they are deliberately trying to loose customers? Used to be great company to deal with but something seems to have gone seriously wrong. On top of this prices went through the roof. I was a customer for over 16 years but was treated with Disdain so cancelled and went with Sky. Wow what a deal and the Q box is amazing. Also when you call they provide amazing service - really top notch. Funny thing: When I cancelled Virgin they pestered me for weeks trying to get me back with deals that they would not offer me when I was a customer of 16 years? Laughable really
- Location
-
- Location
- dy11 5qu
- Reviewing
- Virgin Media
- Date
- 2017-01-15
- Comments
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when working fine. unfortunately since xmas, rock bottom speed. information provided minimal/zero. forcast from the "black hole" introducing improvements, by end January. had same scenario in autumn. my virgin media shows no problems in status report.
- Location
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- Location
- Slough
- Reviewing
- Virgin Media
- Date
- 2017-01-14
- Comments
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After joining the virgin media, they could not give me good internet service for 4 months after complaining a lot i did not get any solution. Then i asked them to cancel it, i was asked cancellation charge. I forced to cancel it by cancelling direct debit.Now i'm suffering bad credit history.
Trust me its not reliable and can not give good service at all
- Location
-
- Location
- Hatfield
- Reviewing
- Virgin Media
- Date
- 2017-01-13
- Comments
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have waited for a month to get a installation of virgin fiber.have even signed contracts and after waiting 4 weeks on the day of installation they ring and cancel the installation giving several silly excuses.when this property already has a virgin line.this is a second line.
such terrible experience and such a waste of time.and wasted a whole working day with no compensation
- Location
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- Location
- Chingford, London E4
- Reviewing
- Virgin Media
- Date
- 2017-01-12
- Comments
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We are a heavy using family with lots of devices connected at once. We have BT Infinity 2 and have been pretty happy to be frank. Time to renew so I thought I'd look around. Got tempted by Virgins 200mbs service at about the same price as my BT.
Signing up was simple but that's the only positive thing at all that I can find to say. I signed up on Sunday and the installation date I gave was 8 days away with an alternate the following week. Those were ignored and I was booked in for a day 2 days away. That was out of the question so hours on the phone and the guy couldn't understand why my original date wasn't used, that was changed and then this afternoon I check the order status to see its been moved to 6 weeks away. Some dimwit in the chat room says...construction.....poor signal......very busy etc etc.
So messed about am I that I am going to stay with BT. but then, you have to try and cancel! OMG, what a nightmare. I have been trying for 3 hours this afternoon with no joy.
What a disgrace of a company. I read the reviews on here before signing up, I even spoke to the lady signing me up about them. All the assurances were more lies.
Please please, if you are considering changing to Virginmedia PLEASE DON'T. Slam your fingers in a drawer as it will be less painful and less frustrating.
- Location
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- Location
- London West/South West
- Reviewing
- Virgin Media
- Date
- 2017-01-12
- Comments
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This applies to Virgin Area 21: West/South west London. High DL speeds, slow UL speeds for fibre packages (except the highest). VERY HIGH UTILIZATION in this area. Your connection will be nuked even during non-peak times. This is even after an upgrade in the area, so expect issues in this area until 2020.
Not that they will even tell you this, they'll just say there is a connection problem, but not make this known when you login to your account to check any issues with broadband, you'll have to find this information out if you complain. Not very transparent simply because they oversell their network and don't invest in improvements until their market research shows unsubscribes. As a loyal customer of more than a decade, they will not head your complaints, they only listen to money - if people leave, they will do something about it, but only if enough leave.
If you live in West/South west London, your bet is to use BT's Openreach network, which is much more reliable. Virgin peak speed - <10% of what I paid for.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-12
- Comments
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Horrendous company. Avoid at all costs.
Having signed up with Virgin and cancelled my existing provider, Virgin called me the day before installation to say that can't provide my property with broadband.
They would not discuss alternatives and some virgin employee who spoke poor English, glibly told me that my account was closed. She wouldn't let me speak to a manager and ended the call.
I was left shocked by their terrible lack of empathy and atrocious lack of customer care.
I requested a manager to call me back but of course nobody did call back. When I checked the online account it had been closed.
I had to go back to my existing provider and beg them to reconnect me. I will never make the mistake of using Virgin media again. I'm blacklisting this company from now on.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-11
- Comments
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Worst internet I've ever had, AVOID! We are currently owed money by VIrgin due to their terrible service. We've been lied to by four staff members including managers. Spent over 8 hours on the phone with their useless staff trying to sort this out. Waste of time and money for extremely slow service!
- Location
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- Location
- Southend on sea
- Reviewing
- Virgin Media
- Date
- 2017-01-11
- Comments
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Maybe this all needs to be highlighted to Watchdog, get them on Virgins case, They could do a full rogue traders program just on Virgin media.
- Location
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- Location
- Cranbrook
- Reviewing
- Virgin Media
- Date
- 2017-01-11
- Comments
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I'm in a new build area so had no choice but to go with virgin or BT as they build the wires into the house.
Just had such a patroninsing chat host trying to tell me I didn't pay the bill when it's on my bank statement I did.
Also fed up with speeds dropping & the kids ps4's lagging all the time.
I'm paying them enough each month for it but they don't to mcare one bit!
- Location
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- Location
- Southend on sea
- Reviewing
- Virgin Media
- Date
- 2017-01-11
- Comments
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I had a call from Virgin media offering me a great deal, I had been with sky for 27 years and never had any issues. I joined Virgin and the install of 4 x TiVo boxes, phone line and broadband happened on 22 October. Virgin told me I would not be without any of my services and it would be an easy switch. Boy oh boy, what a mistake I have made. Firstly the install engineer said there was a fault on the phone line and he needed to get a dedicated engineer out and said one would be with us on 28 October, I took day off work and no engineer arrived, despite getting a text the night before saying they would be coming. I thought someone would get in touch to apologize and explain, but nothing, not a dickie bird. the TiVo box in the kitchen was taking 25 - 30 mins to start up, after less than two weeks the TiVo box in the bedroom started giving an overheating message. The broadband just dropped off all the time and if you rebooted the router, it takes around 25 mins to reset and start up again. So after a month I called Virgin and yes the guy I spoke to was apologetic and said he would send a 'Senior engineer out and sort out the issues. He also said he could sort the broadband issue out from his end, how? do they deliberately withhold your signal until you complain? The engineer arrived on 10 December, replaced the Tivo boxes in the bedroom and kitchen and said the phone will be ok but he has to do something at the exchange. Replacement TiVo box in kitchen was just as bad, taking ages to start up. broadband not much better and still no phone. With Christmas coming I left it. I called at the start of January threatening to leave as they were not delivering on what I signed up to. A third engineer arrived on Saturday 10 Jan and said that the wrong phone socket had been wired up. We now have a working phone. I signed up for 12 months in October 2016 and I will be going back to sky as soon as I get out of the contract with Virgin.
- Location
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- Location
- STOKE-ON-TRENT
- Reviewing
- Virgin Media
- Date
- 2017-01-10
- Comments
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Virgin media took £5.00 early January 2017 yet I pay my DD 19th each month. Contacted Virgin Media to ask why.. their answer is that they have not taken the money out!! Yet my bank statement in black and white states Virgin has taken the money, complete with the same ref number as my authorised DD monthly payment. The outcome? No outcome tonight, suddenly Virgin media site froze and could not continue with online chat, I cannot phone as my Virgin media phone line does not work, So I'll have to visit (around my busy full time nurse job) my local Virgin store to cancel my subscription (been with them since 2009 and paid every month without fail) as I can no longer trust that they won't just randomly take money here and there whenever they wish from my bank account, it simply isn't on, I cannot afford random unauthorised payments that Virgin then claim they have not taken!!!!!! Time to review my broadband provider, change supplier and stop Virgin from being able to take my money whenever thy wish
- Location
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- Location
- Sutton
- Reviewing
- Virgin Media
- Date
- 2017-01-10
- Comments
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I'm more the 7 years whit Virgin media ,but now is the worst speed which I get from their 50 mb super fast broadband I barely get to my bedroom and they state they got broadband for 29£ on internet but this service doesn't exist.
But the most disappointiment came when one of there agents calls me to offer me Tv ,stupid me I agree for 3 £ a month ,but they are include phone as well which I didn't give permission to do it .The story end when they charge me 100£for phone disconnection.Becarefull people they just try to overcharge you whit there installation ,uninstallation fees
That's my last year whit them can't wait to finish my contract !!!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-09
- Comments
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We have Virgin Business broadband. The c50Mbps we get during most of the working day drops off a cliff at 5pm. They say this is covered by the T&Cs when the supply becomes 'open'. It drops to between 4Mbps and 2Mbps, sometimes just over 1Mbps. They think this is OK. We are a charity, and some staff work evenings and week-ends. Our complaint is that such a massive speed drop is not reasonable. They seem unimpressed. We are looking elsewhere.
- Location
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- Location
- Edgbaston, Birmingham
- Reviewing
- Virgin Media
- Date
- 2017-01-09
- Comments
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The Virgin broadband service was generally quite bad, even though according to their checks (prior to my subscribing to them), the service to the flat was supposedly excellent. The reasons why I found it terrible are as follows:
1. The broadband signal frequently dropped out - multiple times per day - which was extremely irritating to say the least.
2. The hub was in the living room, and when the broadband signal was available, internet access was fine in the living room. However, there was often no WiFi signal elsewhere in the flat despite the flat being small and my devices being no more than 5 metres from the hub (I found this out only because my mobile data was being drained so quickly!).
3. The download speeds were far slower than I was led to believe by the Virgin team. Periodically, when I found it unbearable, they would "boost" things for me remotely, but the benefit was short-lived.
On the plus side (!!!), I found that their telephone customer services were pretty good (unlike BT!). Given all the above issues, I had to phone them multiple times. Everyone I spoke to was friendly and tried to help. Unfortunately, the broadband service itself leaves much to be desired.
To date, I have used a number of internet providers. I would NOT go back to Virgin.
- Location
-
- Location
- bradford
- Reviewing
- Virgin Media
- Date
- 2017-01-08
- Comments
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I have a 100Mb package. You know the advert where they say you will have "no more buffering" , that is not true . In fact its the same as the cheapest broad band from a cheaper provider. On top that they keep increasing their prices. would recommend you try another provider.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-07
- Comments
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Awful customer service, I would recommend to stay away from Virgin Media. Don't choose Virgin Media if you're not 100% sure that you will stay in your property for the whole period of your contract. If you move it's a pain and they will add extra fees. It's always a long waiting time when you call in, and the service is slow and they usually put you on hold for a long time.
I called them to cancel my contract but they told me that it would be cheaper to get a new reduced contract for landline only. I told the customer service that I just wanted to pay the minimum possible cost, whether it's a cancellation cost or for a new contract I don't use. I used a 12 month contract from January to June last year and ended up paying 150 GBP to get rid off it after a lot of phone calls with Virgin Media.
- Location
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- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2017-01-05
- Comments
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Appalling customer service - disgusted!!!!!
I phoned Virgin just before Christmas as my boys have Xbox's already and play online a lot and we're now getting an iPad so needed faster speed. On the initial call the virgin representative was nice and friendly and helped with ease.
After that it was all down hill.
I received an email to confirm the installation date as the 30th December perfect I was off work that day between Christmas and new year. Waited in all day no one arrived I then phoned them to find out where they were, to be told t had been moved too the 17th January no warning or call to tell me this. I had already given notice to my previous provider and my broadband was going to be switched off on the 5th January. Virgin said don't worry ring your previous provider and they will just prolong it til we come.
No apology for me waiting in all day on my day off and reason was no wires to my house to connect, surely they would have known this before booking a date to come out.
They then promised someone would call me back within 48 hours to discuss what had gone wrong and if they can bring the date forward.
Today is the 5th January (still no call back 6 days later) so I call at 6pm on hold 17 minutes at first get through to be told nothing they could do but refer another call back. Not happy with this I said forget it I don't want you to install it for them then to say we can't cancel that I will transfer you to the pre installation team. I was on hold an hour and then the phone cut out you can imagine how furious I was.
So I rang back again and an actual nice guy called joe tried to help me but again had to transfer me to same
team, would you believe it like a fool I held for another hour to be yet again cut off!
So again I called through this time I asked to speak to complaints or a manager and as I have the best luck ever I got the worse manager that ever walked this plant.
The manager JANIC was the rudest woman I have ever spoken too. I have worked in customer service for 14 years and never been spoken too so rude in my life. All JANIC could then tell me was that the department I needed closed at 8 after been on hold 2 and half hours and nothing she could do to help me. Yes I was high rate and raising my voice but she didn't once apologise or even try to help.
She repeated 'anything else I can help you with' during my ranting which obviously annoyed me more, then said I'm hanging phone up now!
No I didn't swear but I did call her a ball sack before she managed to put the phone down. I expect she didn't refer my call back.
The customer service is less than poor and I honestly wouldn't recommend this company to anyone.
Good luck any one joining!!!!!
- Location
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- Location
- Hertfordshire
- Reviewing
- Virgin Media
- Date
- 2017-01-05
- Comments
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I would warn others quite strongly this is an awful company to deal with ,the customers service dept. Is designed to make YOU do the leg work by bouncing you between web pages ( difficult when connection drops yet again) to try this number or this number ,do not expect to get any issues resolved unless you stumble across the right person in the right dept.
- Location
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- Location
- Hampton Wick
- Reviewing
- Virgin Media
- Date
- 2017-01-05
- Comments
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Can lie pretty much about everything. They lied to me about the cancelation fees that it won't be more than few pounds if I decide to cancel. Afyer I check the cancelation fees is around £80 that is more then few pounds. When the contract is over I will never go with them again. They put prices up every 3months despite I have been with them for 6years. No loyalty discount whatshowever. Awfull customers servicem if you want to safe yourself a hussle avoid them!!!!
- Location
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- Location
- nottingham
- Reviewing
- Virgin Media
- Date
- 2017-01-04
- Comments
-
Signed me up for anew contract without my knowledge!!! and now wont let me leave.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2017-01-04
- Comments
-
One issue after another, invariably messed up because of bad communication within the company. Latest: call-centre chap refused to answer my question until he kept me with lies of "security questions" for 10 minutes. The answer was: "It's not a Virgin Media issue, it's an Microsoft issue." The blatant abuse of the customer's dependency is shameful.
- Location
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- Location
- South London
- Reviewing
- Virgin Media
- Date
- 2017-01-03
- Comments
-
While virgin had a fault in the area it took 6 months for them to admit it, after wasting my time resetting routers etc. Promises to fix then trying to charge me for leaving, Terrible customer service.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2017-01-03
- Comments
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This company is so dishonest. They promise you one thing, suppose to have logged it onto my account, but then say they never said that. I called to ask when my contract end in November and they told me in January. They gave an upgrade price and I said would think about it. I called back to renew at that price and another person told me I can have that price but can renew on January 3, as my contract notice date is that date. I said, but normally your price changes. They assured me that price won't change as it's logged onto my account. I should call on Jan 3 and renew then. Trusting him I did this, but was told; sorry, the price has changed!
Knowing how dishonest companies are, I wanted to renew back then but was told to wait. I wanted them to listen to the recording we had, but they said that was unavailable.
Don't trust them. Worst customer care!!!
- Location
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- Location
- Prenton
- Reviewing
- Virgin Media
- Date
- 2017-01-02
- Comments
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Our street is over subscribed on old lines, so bad I get less then 1mb on peak times?! Used to love Virgin, but now I can't recommend as they don't resolve speed issues, just keep pushing back promised dates to resolve the issue. Was supposed to be fixed in October, now it's January, but I've lost trust/ respect, especially as I have to phone every month to get money back, I.e. they know it's an issue, but want auto compensate until it's resolved? Avoid as they can't provide what they promise, Virgin have the opportunity to contact me/ resolve this, but until then I would choose another provider, like I will in the next few months if not resolved.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-02
- Comments
-
Worst service provider with poor customer care....
- Location
-
- Location
- Slough
- Reviewing
- Virgin Media
- Date
- 2017-01-02
- Comments
-
I have been with Virgin Media for a number of years (BT previously) and have nothing but a good reliable service. All the services I subscribe to work fine without issue and VM customers help line are prompt to answer and advise. I Just upgraded to the new Superhub 3 (self install) without a hitch. I am a bit surprised on the issues VM customers appear to be having.
- Location
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- Location
- Crieff
- Reviewing
- Virgin Media
- Date
- 2017-01-01
- Comments
-
We were talked into moving to Virgin. From that point on, our lives were ruined. Not only was the service itself slow and unreliable, getting through to their call centre was just impossible. Then we moved house. Since we were still under contract with them, we checked that they could service our new house. They could, and a phone call to them confirmed this. Well, three months later when I was arranging for them to do the installation (basically just flipping a few switches) it turns out that they could not service us. They cancelled our contract - fair enough, I thought - and then hit us with a £250 disconnection change. We were livid. We tried many times to call them to discuss this as we though it unfair but it was just impossible to speak to them. Then, without warning and only a couple of weeks after the initial disconnection bill, they sent in the debt collection companies. We paid it there and then but under duress. Our previously-perfect credit record is now obliterated and since we needed to upgrade our car urgently, we were refused the loan. I lost my job as I could not get to work (I work quite far away with no real public transport between home and work). I tweeted Branson but he deleted it. Disgusting way to treat people. Just disgusting. We are moving now towards legal action against VM.
- Location
-
- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2017-01-01
- Comments
-
I have been trying to call them to get the new vivo package ...all over xmas and new year no one has answered the phone ...I now find its finished the offer so cant get it..still no joy on phone automated computer chat only ...such poor and sparse customer service
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-01-01
- Comments
-
Fine when everything is working, terrible when not. Honestly, their service more often limited than not. They take for ever to sort things out. They said they will take about 8 months (!!!) to fix an issue, I kid you not.
Definitely not recommendable and wont be renewing my contract with them.
- Location
-
- Location
- harro
- Reviewing
- Virgin Media
- Date
- 2016-12-30
- Comments
-
VERY POOR CUSTOMER SERVICE
ONCE YOUR PAST YOUR COOLING OFF THIS COMPANY DOESNT CARE.
I have two main points of complaint which have not been rectified and should lay with the telecoms provider.
1)During the installation of my new telephone line i realised that virgin media was making an entirley new telephone port. I advised the engineer to stop and i communicated across to them that my alarm system was built into the original telephone port and by making a new one it would effect my alarm system. They advised that they could not do anythign with the alarm system which i responded that they should cease the installation and i will cancel my contract as i was within my cooling off period. They contacted their installation manager who visited my property and advised that he will return to connect up the alarm system to the new telephone port. I agreed with this as he was representing virgin media management. The installation manager never returned. Virgin Media refuse to accept liability that due to the installation managers advise i accepted the installation. I was misrepresented and coerced into accepting the installation. The virgin Media customer services have advised they will not help or do anything about this issue. I am without a working alarm and although Virgin Media is not an alarm company a representative from their company accepted responsibility to recitfy my issue in return for not cancelling the install.
2) During my initial acceptance of virgin media services over the phone i was advised that a temporary cable would be placed on my drive which after a second visit would be inbedded under my drive. Virgin Media has agreed a number of dates with me a failed to recitfy this. I have now been advised by the ceo office that they would not be imbedding the cable under the drive. I find this rediculous and a health hazard as part of the cable is on the public footpath and the public can trip over this which has happened with the mail man on a number of occasions.
I find Virgin Medias lack of responsibility and loyalty appauling and it has left me in a position where i cannot leave my home for long and i have become thoroughly fed up and stressed out with the poor level of service from virgin media.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.