1,510 Customer Reviews over 151 pages
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2019-01-25
- Comments
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The worst broadband we've ever had. Speed is tempting but what you gonna do with it if you cannot connect to the Internet????? Its like that almost every single day, I have to use my phone mobile data to use it. Its really bad I'm considering cancelling my agreement with them
- Location
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- Location
- 58 Newark Avenue
- Reviewing
- Vodafone
- Date
- 2019-01-24
- Comments
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I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.
Even though virgin media was really bad in my opinion. I'd say it was still better than this.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-21
- Comments
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I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.
Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!
Partly my own fault for not doing enough research... But lets look at the Advertising!
They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'
TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!
So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!
Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!
Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
- Location
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- Location
- Bradford
- Reviewing
- Vodafone
- Date
- 2019-01-20
- Comments
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Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
- Location
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- Location
- Allington
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
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Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better.
Swap to Vodafone and I now get 50+ Mbs speeds. OK I don't get their guaranteed 55Mbs but they have taken 15% off my payments till they can get 55 so I am happy.
No dropouts, no slowing just a fast reliable connection. The only possible gripe I have is there modem is not the best and the WIFI coverage is not great but you can use your own modem no problem and setup is easy.
I have nothing but praise for Vodafone, brilliant service on a brilliant system, thank you Vodafone.
- Location
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- Location
- N. Yorks
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
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Customer service is friendly and tries to be helpful, which is nice since I've spent many hours dealing with a delivered failing modem and a modem delivered with no configuration.
We had Plusnet up until Monday and it was always stable as a rock.
We were promised an easy switch, we have been lied to.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2019-01-17
- Comments
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Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-01-15
- Comments
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Terrible can’t wait to get away, went fir fibre as needed faster speed, that’s a joke think I’m as slow as I was with the old dialup system, funny when you use the app shows up higher speed, but terrible speed.
When you call customer service same old story try this try that still the same sick to the back teeth with them.
They will be gone soon!!
- Location
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- Location
- Bexley
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
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Avoid Avoid Avoid
Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
Worse company ever!
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
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Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.