3,590 Customer Reviews over 90 pages
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- Location
- alloa
- Reviewing
- BT
- Date
- 2016-09-26
- Comments
-
bt infinity 2 = joke !!!!!
11mb download
5 up
even had bt engineer out. he said nothing can be done..
- Location
-
- Location
- Lincolnshire
- Reviewing
- BT
- Date
- 2015-10-28
- Comments
-
For the last 5 years I have experienced terrible, shocking service from BT as a company.
I wouldn't mind so much if their product was decent but it's nothing short of garbage. It is 2015 and we shouldn't have to put up with painfully slow broadband, it's embarrassing! So we pay for 10mb download and receive less that 1.8 - how is that acceptable.
I can honestly say that Virgin was a lot better.
BT know they have no competition so treat their customers like rubbish because they have the monopoly and just DO NOT CARE about me or you!
My advice is go to the top and bypass these people who act as customer service agents. By the way BT, my name is NOT Mr Paul. That's my first name.
If you recruit and use cheap labor then please educate them to the standard we require in the UK for communication purposes.
Why are BT being allowed to take over? They have now acquired EE mobile so anyone using that provider expect the same level of crap service and arrogance. Massive profits for a substandard product - woeful BT.
- Location
-
- Location
- Wirral
- Reviewing
- BT
- Date
- 2018-03-11
- Location
-
- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2018-11-04
- Comments
-
BT broadband is terrible. My phone works faster on 4G. Keep well away.
- Location
-
- Location
- Cumbria
- Reviewing
- BT
- Date
- 2017-09-27
- Comments
-
The following is an email sent to the ombudsman regarding BT.
For over a year I have noticed that the downloading of files is very slow in the late afternoon using BT infinity service. The reason for this became clear when I purchased a Samsung 4K HDR TV on 25/11/16 which requires a minimum of 25kbps to play a Netflix 4K HDR program, the Netflix app is also able to measure the kbps supplied via BT. When using both Netflix and BT’s own wholesale speed tests I discovered that between 5pm and midnight every day the speed slowly goes down to as low as 2mbps, the lowest normally between 9pm and 10pm. The contract I signed up to with BT stated I would receive a minimum of 34mbps minus 1 to 2mbps in peak periods. Contacting BT on their help line proved to be a long and frustrating process as I was told to contact them when the fault was present and then they can do a line test. Contacting them between 9 and 10pm proved to be impossible as I could be on hold for as long as 45 minutes before being disconnected, this was the case from January to May 2017.
I also purchased the latest smart hub from BT but was left with same problem.+
Desperate for a solution I contacted the help line in the morning and requested them to contact me at 9pm, as I was unable to get through to them, which they did and a test was done which was 4kbps and they admitted there was obviously a fault.
To-date I have had four engineers visits each one clearing my property and equipment and saying that the fault is external i.e. is a BT supply or equipment issue. The situation now is even worse, there have been too many helpline telephone conversations to list but below is just a small example of recent events.
27/07/17-ENGINEER CLAIMED HE HAD FOUND A HOT CONNECTION IN THE EXCHANGE AND SOLVED THE FAULT. SLOW SPEED EVENING FAULT STILL PRESENT.
28/07/17- SLOW SPEED EVENING FAULT STILL PRESENT.
29/07/17- SLOW SPEED EVENING FAULT STILL PRESENT.
30/07/17- SLOW SPEED EVENING FAULT STILL PRESENT, ALSO SERVICE IS NOW INTERMITTANT.
31/07/17- NO INTERNET CONNECTION. WHOLESALE ENGINEER MADE A SCHEDULED VISIT AND CLAIMED IT WAS A CABLE DAMAGE PROBLEM, LATER IN THE DAY HE SAID IT WAS BT EQUIPMENT IN DISTRIBUTION CABINET AT FAULT AND HE WAS NOT AUTHOURISED TO TOUCH THIS EQUIPMENT.
1/08/17- NO INTERNET SERVICE.
2/08/17- NO INTERNET SERVICE.
3/08/17- INTERMITTANT SERVICE UNTIL 6PM, AFTER 6PM SERVICE IS OK AND NIGHT TIME SPEEDS ARE 34MBPS.
4/08/17- VISIT FROM ENGINEER CHECKED MY EQUIPMENT, SAID OK AND THAT THERE HAD BEEN A MAJOR CABLE FAULT.
5/08/17- NO INTERNET SERVICE. HELPLINE HAD AUTOMATED MESSAGE SAYING FAULT WILL BE FIXED IN TWO HOURS - IT WAS NOT.
6/08/17- NO INTERNET SERVICE. HELPLINE HAD AUTOMATED MESSAGE SAYING FAULT REPAIRED RESET YOUR HUB - STILL NO SERVICE.
7/08/17- SERVICE CAME ONLINE AT AROUND 3PM, NETFLIX NOW SAYS CANNOT CONNECT ANY OF ITS THREE SERVERS. CONTACTED BT HELPLINE AS I HAD BEEN PROMISED A CALL FROM A CASE HANDLER, HELPLINE SAID I WILL DEFINITELY BE CONTACTED BEFORE 6PM BUT, AGAIN, DID NOT RECEIVE A CALL.
8/08/17- INTERMITTANT SERVICE.
9/08/17- A 7pm speed test with both Netflix and BT Wholesale gave speeds of 5 and 10mbps. Still not received the promised call from BT.
I would like to stress that the above is only a small fraction of the telephone conversations I have had with BT.
Each time I contact BT they try to convince me that this is an isolated fault but everyone I have spoken to in the Arnside area has been having exactly the same internet problems with BT infinity. I have also been offered a partial refund by a gentleman called Joseph which turned out to be a credit for a product that is not fit for purpose. As BT are unable or unwilling to deal with the poor internet performance I intend to change my internet supplier as I cannot spend any more time on this farcical situation, and think it is not unreasonable to receive a full refund for a service contract I signed up to but have never received.
Further information as requested.
18/08/2017- BT (Daniel) phoned at 20.00hrs and asked if the problem was solved. I informed him the evening fault was no more but now I am only receiving a constant 27mbps, not the minimum 34mbps as advertised. He also admitted as I had previously had daytime speeds of around 36mbps there was no reason they could not be achieved now. He then arranged an engineer’s visit for 21/08/2017. When the engineer arrived his instrument showed a speed of 29mbps but said he could not investigate further as BT had told him 24mbps was acceptable, I was shown and read this communication from BT. The same day I logged on to the BT website which stated if I signed another contract with them they calculated I would receive a minimum of 36mbps to 49mbps.
This is a good and typical example of BT. I have personally witnessed many test results at my property only to be told a completely different reading days later by BT.
I would like to take this opportunity to thank you for your efforts on my behalf but I do not expect a result in my favour as I do not expect an accurate record of events from BT, this being my conclusion after months of dealing with this company.
- Location
-
- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-09
- Location
-
- Location
- South wales
- Reviewing
- BT
- Date
- 2016-10-26
- Comments
-
BT,
When joining with them a fluent English speaker and understander, dealt with all the options. An initial thumbs up there BT. When we moved in, they were unable to provide the services on the day agreed, then when I called the helpline, it felt as if I was teaching an English language class via phone. It took them an extra 2 days on top of the month in advance to get my services up and running. But this could only be done with my telephone box dangling from my living room wall by the wires. I then find that SKY is a hell of a lot cheaper with more for your money. Then to add insult to injury, BT then hit me with a £31 disconnection fee. They say that it is a cessation fee, but I have to pay it if I wish to disconnect from BT. This was not spoken about when I went through the cancelling of the service. BT, such a waste of my time and money and causing excessive stress at the beginning and end of our time with them. Cheers
- Location
-
- Location
- Chester
- Reviewing
- BT
- Date
- 2018-01-01
- Comments
-
BT is a joke. When we first moved to them from Sky they said it would cost £34.99 per month but since then it's been nearly £50 every month. We called to bring this up and they said it was correct. So we thought we will bide our time and move when 12 month contract finished. They are now saying we can't terminate because I am using the bt sport app and from the day I downloaded it the 12 month contract started again. This is total rubbish I never signed no extension. They are asking for £170 to come out. Please do not go with bt they don't give a **** about their customers. Bigest mistake we ever made
- Location
-
- Location
- Wadebridge
- Reviewing
- BT
- Date
- 2017-01-11
- Comments
-
Not good
- Location
-
- Location
- Wrexham1
- Reviewing
- BT
- Date
- 2020-11-10
- Comments
-
Been without network connection for nearly 4 weeks now. Firstly i was told that it was an external problem and would be sorted within 5 days. I then had a text to say the problem had been sorted..... it had'nt. Another hour long call and they arranged a house visit and i had to wait another 5 days. I booked a day off work. At 2.30 i had an email to say i needed to book an engineer to fix my problem. I telephoned bt again an they said
(this is where the lies start) an engineer had been and there was nobody at the premises. The engineer then phoned my mobile and i cancelled. I asked the advisor if he could confirm the number the engineer rang and the number i was given did not belong to me, or anyone in my household.Another appointment was made for the following day, guess what! Yes it was cancelled again, through an email telling me again that i needed to book an engineer. Another hour long call to bt, this time they could'nt give me a reason as to why they had cancelled. I told them i wish to terminate my contract with them and they told me i had 12 months left and would have to pay the outstanding amount(£460) The first oppertunity i get to leave this supplier i will. They said openreach was the problem and they they do all the broadband regardless of my supplier. I said that bt are the company i pay and it's up to them to provide the service i pay a lot for.
- Location
-
- Location
- Balmedie
- Reviewing
- BT
- Date
- 2020-07-26
- Comments
-
Been with BT for far too many years and we have to keep calling about the same issues :( they can't even get our name and address correct. Diabolical Customer Services and never a person whose first language is british. Want stress free... don't go to BT
- Location
-
- Location
- Cheltenham
- Reviewing
- BT
- Date
- 2016-10-26
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2022-03-16
- Comments
-
This company is an absolute joke. They charge way higher prices for the absolute the same broadband other companies will offer in your area. You purely pay for the name here and nothing else. Customer care is none existing. I asked if I can downgrade my contract as I don't have the need for for fibre any more (and not that the fiber optic works 100 % either because IT DOESNT, and NEVER HAS SINCE DAY 1!!!) Stay away.
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2021-08-20
- Comments
-
Dealing with BT was a frustrating and futile experience from start to finish. Two months after signing up for an ultrafast fibre to the premises (FTTP) service, I had to cancel my contract as BT had utterly failed to install the service. They blamed Openreach whom they said were going to replace a telegraph pole as the existing telegraph pole was alleged to be unsafe for the engineer to climb.
At first I was given “ a 100% guarantee” this would be done within two weeks of the original installation date, then given a series of other dates by which this work was to be done, but nothing ever happened by any of these dates.
I asked to speak to a BT manager, this was refused, i made a complaint, nothing was done. I asked to speak directly to Openreach, this too was refused. BT never got in touch with me to explain what was going on at any point, I had to phone them repeatedly. Every piece of information BT gave me was incorrect. It became clear that Openreach had no intention at all of replacing the telegraph pole. Even now, BT continue to advertise that FTTP is available in this area despite knowing it isn’t as it can’t be installed due to openreach engineers refusing to climb the old telegraph pole and Openreach having no intention of doing anything about this
I had to keep extending an expensive older broadband throughout this period with no apology or compensation offered by BT.
A miserable experience a from a dreadful company.
- Location
-
- Location
- durham
- Reviewing
- BT
- Date
- 2017-09-15
- Comments
-
if i could of put zero i would i have had problems with BT for a long time i will be reporting them to of com as they take no notice when you complain about the service you get but are happy to take your money. fuming
- Location
-
- Location
- Hastings
- Reviewing
- BT
- Date
- 2021-08-11
- Comments
-
The worst customer service I have ever experienced. I made two complaints and both completely ignored. Having set up a new BT broadband service 2 weeks prior to my move in date there was some difficulty receiving the equipment. After waiting for the service start date it didnt work. I phoned help service and after 2 hours talk to different staff was told the service had been cancelled because the previous BT customer at that address refused to let me take over the line. BT did not inform me, and then I got a threatening letter telling me to return the equipment or I would be charged. I logged complaint and was told someine would call me. Nobody called. Another 2 hour phonecall from me and a second complaint resulted in new service being ordered, and told I needed a whole new set of equipment, and send the first lot back and wait 11 days for connection. I was told there would be a £20 goodwill credit and be offered compensation for dreadful service, but no evidence of this. Service now working, no contact re complaints,deamands to send initial equipment back even though no prepaid envelope received, and demands for payment even though I set up a direct debit initially. Complaint now going to ombudsman and once contract us up I will never use BT again, be warned they are the worst customer service ever.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-10-25
- Comments
-
Internet and phone including, for my own experience is just totally wasting of money, I regretted make the contract start at £31 and after got into £34. Don’t make contracts or deals with bt, customers services just crap and unprofessionals , unproductive. The services they provide not value and I’m sure you can find cheaper and better . They are very manipulative without having a clear payment at the end of the monthly also they don’t informed you about the prices going up.
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-05-22
- Comments
-
Worst service ever never sign with bt ... Is the slowest speed ever customer service very bad ... I do not recomended bt to no one ... I have been getting 0.3 download speed for ages phone to complaint and after 10 calls they decided to send me a enginer and then charge me £130 without sort the problem out ... Is ridiculous never again
- Location
-
- Location
- Southampton
- Reviewing
- BT
- Date
- 2022-04-04
- Comments
-
I do not recommend BT services. I have had a contract with BT for a long time. On the site, a month before I moved out, I made a transfer to a new apartment. I received information about BT service with my package, it will be connected on March 4. Everything was ok until I moved in, from the first day the WIFI quality was poor when I contacted BT that the speed would be increased in a few days. When nothing improved, they sent a mechanic from Openreach. Then Openreach person told me that i do not have Fiber in my new flat!!!
I called BT again and wanted to find out why I do not have Fiber and why nobody informed me that I will not have the same plan in the new apartment as in the old one? I will add that I moved from flat number 7 to number 6, same building, same level.
The lady said that she would send a mechanic to a main box on the street and he would connect me to Fiber, unfortunately, it did not happen. Yesterday I called BT, and another employee tells me there is no fiber on that address.
The whole situation lasts exactly a month !!
I asked for my contract with BT to be terminated because they cannot provide me with the same package as I had in my previous apartment. Then the Lady told me that I would incur a fine for breaking the contract !!
Really BT, that how you treat your customers?
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2023-10-08
- Comments
-
If there is 0 stars I would not even give that to BT. Worst company ever. Charged me for account which I don't have and is on different address but under my name. Tried to solve issue since May when I found out about it after received Termination of service warning for account/ service that I don't have. Calling them trying to resolve the issue for over 6 months with answer that case is getting sorted and that they aware of the issue and that they know that I don't have account as it was closed next day after it was opened but there is system fault which they try to resolve. Case moved to BT complaints where I have got information not to worry as all will be sorted. Today I call them again and got information that it was moved to Debt collector and they can not do anything! Now after 6 months time on phone , stress, and I don't know what else I am told that they can not do anything as it is down to Debt collector and they don't want to talk with me. I need somebody else for legal advice to sort the case out for something that I never Had!
- Location
-
- Location
- Edgware Road London
- Reviewing
- BT
- Date
- 2022-10-11
- Comments
-
To share BT has the worst customer service one could have. We waited for 17 days, without Wifi for an engineer to come and fix the problem. When he came today, without resolving he left, telling that the router needs to be changed, will be sending one in couple of days. The fun part is engineer didn't even come with a router. He should have been prepared with all the tools and equipment to resolve the problem, but he didn't and than they charge hefty amount for customer service. BT is really disappointing.
- Location
-
- Location
- London sw10
- Reviewing
- BT
- Date
- 2023-08-23
- Comments
-
The most awful, unhelpful, dysfunctional, dishonest company I have ever tried to deal with. Incompetent on an industrial scale. The engineer who is finally supposed to fix the WiFi problem just called to say he can't find the problem the problem is that after 5 days they have sent him to a totally different address in another part of London. Morons. Never use them if u don't have to. Customer service is customer disservice. Zero points for anything.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-10-17
- Comments
-
Utterly amazed at how badly we've been treated by BT. We signed up for their broadband service in mid September and were told that the engineers would be round to connect our flat on the 11th of October. We thought that was a bit of a wait, but accepted it and waited. On the day, no one came. Annoyed that two of our flatmates took the day off to make sure someone was at home we phoned and found a system error meant we had been missed. We were given an emergency appointment for the 13th.
Guess what? No one turned up. Furious, as again one of us took a day off to wait for the engineers, we called and BT claims the same error occurred for them again. Right...
Appointment made for today (17th). One of our flatmates again takes the day off, her birthday, and BT still don't come.
Three times in a row is actually not just unacceptable, but extremely rude. I can't quite believe BT and their customer response is next to useless and awfully organised. We have been offered no compensation and not even an apology. This has been a really upsetting experience and as a result I will avoid BT from now on.
Horrible company.
- Location
-
- Location
- East Yorks
- Reviewing
- BT
- Date
- 2018-04-17
- Comments
-
BT Group (the holding company which also includes Plusnet and EE) is a virtual monopoly that has very poor customer service coupled with a company that couldn't care less. The website is a complicated mess that hides what you want to find out. It is deliberately designed to sell you more and pretend they're great. ??
I've had price hikes that I could not get out of and problems with speed - a problem that I gave up on because all the solutions were duff.
Cheating BT. Thankfully everyone knows how poor they are now.
- Location
-
- Location
- derbyshire
- Reviewing
- BT
- Date
- 2015-05-06
- Comments
-
i have been a bt custermer for 20 years and will never go back to them thay are very good at riping u off thay reduse your bill then next thing u no thay saying u not paying anough and u owe them £100 and u havent even used the phone all thay good for is riping u off
- Location
-
- Location
- Noss Mayo
- Reviewing
- BT
- Date
- 2020-05-12
- Comments
-
BT Best speed on a good day will be in the region of 3meg which is pretty poor. Giggerclaer promise the earth at 30mb but are way behind schedule and reviews from their existing customers dont bode well. BT is only option using old copper cable and we are some distance away from their box. On one outage BT said we had internal fault which we had to disprove at a cost to us! Only then did they send out an Open Reach engineer.
- Location
-
- Location
- East midlands
- Reviewing
- BT
- Date
- 2015-03-24
- Comments
-
The speed advertised is never what you get, but you would expect a lot higher than the speed available here. also the BT online speed checker is not very accurate when compared to other unbiased versions.
- Location
-
- Location
- East Grinstead
- Reviewing
- BT
- Date
- 2022-11-04
- Comments
-
We have had a fault on our telephone line for 15 days now and bt still won't come round and fix it they will not answer the phone and they will not ring you back. Worse company ever
- Location
-
- Location
- Dover
- Reviewing
- BT
- Date
- 2024-03-05
- Comments
-
Shockingly bad broadband. Doesn’t even reach the speed guarantee they advertise. Drops connection most evenings and throttles back. Don’t recommend at all. AVOID!
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2023-04-12
- Comments
-
A terrible organisation. Constant price hikes during contract. Charged for months after my contract had expired and I'd received assurances my account had been terminated. Yet to receive a refund for those extra months. Absolutely atrocious customer experience. Steer well clear. Much happier with my new ISP hyperoptic.
- Location
-
- Location
- west midlands
- Reviewing
- BT
- Date
- 2016-09-26
- Location
-
- Location
- Ahoghill, County Antrim, Northern Ireland
- Reviewing
- BT
- Date
- 2016-02-02
- Comments
-
At first quite good speeds and reliability though expensive. Then over the years the connections began to drop now and then. I never complained as I thought they're the best out here. Then today total failure. I completed their diagnostic tests countless times with no joy. Tried to phone their service status helpline about 7 times but only managed to get an automated message twice which informed me everything was grand where I lived despite the message being over 2 hours old. I was then told to phone their helpline however it was constantly engaged throughout the afternoon.
Finally after 3.5 hours when I had just managed to get an answer on their helpline the broadband worked with no explanation. Never actually spoke to an engineer just heard another automated message saying we are having problems and for me to leave my name and number for a customer survey!
I did then get a phone call back from BT on my number asking who I was! They then said oh we are having problems ourselves and so I cannot help you.
Brilliant. I just hung up. Useless company.
- Location
-
- Location
- Oxford
- Reviewing
- BT
- Date
- 2016-06-14
- Comments
-
I attempted to upgrade to fibre as the copper speeds I was getting we're slow and I could not stream reliably. Also internet based heating system kept failing in view of poor broadband reliability. Upgrading to fibre was disastrous. There was a glitch with the address (incorrect house number listed on open reach network) so the engineers kept going to wrong address. BT would not fix and ultimately B was left with no broadband.
Any interaction with them takes 1 to 2 hours via a call centre off shore. Problems need to be explained time and time again. After about 8hours on hold over a 6 period and failure of their complaints department to fix things I gave up and left.
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2018-11-13
- Comments
-
Multiple week delays on installation leaving me without internet for a period despite having left a generous overlap with my previous provider (Hyperoptic). Thankfully hyperoptic were able to extend my previous package without issue to cover this. My new BT internet cuts out on a regular basis. Speeds slower than previous provider. Signed up in April, 2 months later they raised my package price by 15%. Apparently I missed a letter and have now cannot dispute this. Customer service unhelpful, generally unable to answer simple questions. Very unimpressed, service with other providers has been far better.
- Location
-
- Location
- Southampton
- Reviewing
- BT
- Date
- 2020-07-27
- Comments
-
Shamobolic customer services, different excuses and story everytime I phone.
Given up trying to work things out, logged issue with Ombudsman.
- Location
-
- Location
- swanmore Hampshire
- Reviewing
- BT
- Date
- 2017-03-28
- Comments
-
BT signed me up for 55 MBPS. and charged me for that rate, in fact I Only Achieve 18MBPS download and 2.3 mbps upload.
So basically being charged for speed I am Not getting. But BT come up with excuses I am to far away from the exchange. Though they never told me that when I signed UP.
- Location
-
- Location
- east lothian
- Reviewing
- BT
- Date
- 2016-01-09
- Comments
-
Horrendous service. Was stupidly drawn back to BT by a special offer. Cancelled the order, after 6 hours on the phone to hopeless helplines having conversations I'd had 20 times before with incompetent staff, trying to resolve simple set up issues. AVOID AT ALL COSTS
- Location
-
- Location
- FAREHAM
- Reviewing
- BT
- Date
- 2021-09-21
- Comments
-
Completely hopeless at everything. I gave up with them, having spent 4 hours on the phone in 2 days trying to spend money with them!
- Location
-
- Location
- London, Wood green
- Reviewing
- BT
- Date
- 2014-09-26
- Comments
-
Call bt to get issues checked out, no phone, no internet and tv. Just stopped working with no changes made.
Send out first engineer, checks the line to the house. Yeah ok to the house, I don't check phone or internet connections in the house. You need to raise a call with bt to get the someone else to check those. marks the call as resolved.
call get case reopened, send out the second engineer a few days later, doesn't knock says no one is home with house full of people waiting for them, marks the call as resolved.
call get case reopened, send out the third engineer. Turns up and fixes the issue. no note were added.
call to try and find out what was fixed, say the fixed the phone, internet and tv by fixing the router and that the unit was incorrectly connected which was causing the issue.
Phone plugged directly into the bt socket still failed to work previously, but fixing the internet router mysteriously fixes the phone line. It's an out right lie, purely done to make £129 call out fee, not happy.
- Location
-
- Location
- Huntingdon
- Reviewing
- BT
- Date
- 2019-01-11
- Comments
-
Sometimes it seems like these review forums are just opportunities for people to complain and hardly anyone leaves positive reviews. Well, here is one for a change.
We've been with BT for some years now and, in the past couple of years, our village has been upgraded to fibre. It is disgusting that this has taken so long, compared to other countries like Canada which laid down fibre even to outlying townships a decade ago, but there you are.
Since the fibre upgrade and, obviously, the delivery of a new router, broadband has improved dramatically. Best of all is the responsiveness of the BT helpline. You now get to talk to people in the UK or Ireland and they're pretty knowledgeable. Whenever we've had broadband dropouts a quick call has restored and speeded up the service.
What's more our contract is now coming to an end and I found this site because I was looking for a cheaper deal. It looked like SSE is the only reliable and recommended alternative to BT and I could make a £20 saving monthly by switching.
I rang BT just to find out when my contract was ending and got talking about deals and managed to make that £20 saving by staying with them for another 18 months. I've also saved another £15 a month by switching my mobile account to them.
All in all, I'm happy with the BT performance and my dealings with them. Recommended.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.