3,590 Customer Reviews over 90 pages
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- Location
- Swansea
- Reviewing
- BT
- Date
- 2022-10-12
- Comments
-
As I’ve not had any proper broadband from BT since I signed up in June I can only say it’s an appalling company. Had years of fine broadband from Sky but decided to sign up to BT offer - biggest mistake I ever made - I’m in a street with the broadband link a few feet away and after nearly six months still no connection from BT who constantly blame Openreach and have effectively washed their hands of me for months - avoid BT
- Location
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- Location
- Swansea
- Reviewing
- BT
- Date
- 2018-01-18
- Comments
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Paying for Fibre and we have about 50% service. Less when it is a busy time. BT Customer Service say all the right things but rarely act on what thet say. They always seem reluctant to get Outreqach involved, my guess is that since they are now 2 different companies BT has to pay a charge.
- Location
-
- Location
- Swansea
- Reviewing
- BT
- Date
- 2014-08-28
- Comments
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I have been with BT for over 10 years and have upgraded to their "Fibre Optic" Broadband which isn't really fibre optic. We had a problem with our broadband diconnecting constantly which led us to the fibre optic "upgrade" to 40mb speed which is better than our previous 25mb. But back to this, we had several drops in our connection including our Landline being unusable due to poor installation for starters. The customer services "HELPline" Help being the word we would believe to be legitimate rescue. Were far from a helpful service being on hold before they answer for going on 16 minutes finally get an answer from a gentleman with a questionable name being "Lorraine" for some strange reason. Lorraine then went onto explain that it was clearly my fault although the final conclusion was an installation flaw where the tech that came out failed to finalise our connection on BT's end. But Lorraine the gender confused man was insistent that it was all my fault cheers BT. I now work for virgin media and as soon as my contract is up will be switching over or maybe will just pay for the hub to get out sooner had enough...
- Location
-
- Location
- Swansea,UK
- Reviewing
- BT
- Date
- 2009-08-08
- Comments
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Service liable to cut off,even told network is busy yet I pay and only get low speeds,so presumably my low speed connection is cut off while others paying the same but with more than 10 times my connection speed are getting service.
- Location
-
- Location
- Swanwick
- Reviewing
- BT
- Date
- 2022-04-14
- Comments
-
Knew we had to move house so gave ghem the date 2 months before do it would be a smooth transition . 2 months later still not connected really disappointing . Looking at the reviews they are mainly bad so I suppose it doesn't matter that they are bad they seem to get away with it . Bt you are a mess
- Location
-
- Location
- swindon
- Reviewing
- BT
- Date
- 2017-09-06
- Comments
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BT Infinity fibre optic broadband - one word...poor.
Not a day goes by without the connection dropping out. Speed gets slower in the evening, connection drops and trying to watch programmes via BT TV is hit and miss to say the least.
My old standard broadband with Talk Talk was far more reliable!
- Location
-
- Location
- swindon
- Reviewing
- BT
- Date
- 2015-12-20
- Comments
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having been promised a telephone line engineer would install my line when i transfered to B.T. on dec 20 2013 instead an incompetent contractor turned up in an un-marked van, quickly carrying out some sub- standard wiring and left without checking the line with the result that myself 82 y.o. and my severely disabled 79 y.o. wife was left without a phone for 19 days over the festive season and B.T. couldn't care less, it was two years ago today and i,m still fighting for a settlement, i am now in my 83 year and I have never dealt with a worse firm, they rely on their call centre workers to make all the excuses while their managers are un-obtainable in their ivory mansion in Durham, definitely a no star company which prospective customers should stay well away from as they don't know the meaning of customer service and as for satisfaction you will get none with B.T.
- Location
-
- Location
- Swindon
- Reviewing
- BT
- Date
- 2019-03-01
- Comments
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The cost of the service is too much. You don’t get any offers. If you are struggling for your contract payment and need to downgrade, this isn’t possible. I am cancelling as soon as my contract runs out. If I could do now I would. So Do think twice before choosing them.
- Location
-
- Location
- SWINDON
- Reviewing
- BT
- Date
- 2016-05-20
- Location
-
- Location
- Swindon
- Reviewing
- BT
- Date
- 2020-07-28
- Comments
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This has been the worst customer service I've ever received not only from a broadband provider but also from any service in any industry!!
Shocking lack of communication and always lying to their customers. Took them 33 days to fix a broadband fault!
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2016-09-22
- Comments
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Total rubbish, only since refusing BT Infinity due to costs involved speed is ridiculously slow
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2017-12-09
- Comments
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shame there's not a zero as that's all there worth, disgraceful service, if you want to be online don't choose bt.
They charge top prices for rubbish service, and if you do get recommended to have engineer out to check equipment watch they don't charge you £300 call out fee.
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2015-08-13
- Comments
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I had the BT broadband,TV and phone from by for two years as they were charging the highest rate as the contract monthly was £42 per month it never did came less then £54 a month so now I have to move to my new address what happened was that I called the costumer service for cancelation of service they told me I will be charged £100 plus so I had no choice to stay instead of continue agreement they gave me new no new contract which I have to accept but I was not moving from my present property they cut my all lines and started my new contract as I moved into new property they were suppose to give me the Internet line n phone but didnot n have to wait for a month now a few weeks ago I got the line n was happy but today the line of phone n Internet isn't there so I called the costumer service and they told me it will be fixed after three working days or more by the engeneer but no fix date so I am really unhappy with BT . so I suggest to have other phone line n Internet and waiting when the contract ends I will never keep BT .its not BT it's Bad Treat
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
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I strongly NOT recommend BT.
I’m BT user for 6 mounts and I’m very disappointed. The internet is very unreliable. My smart Hub restarts almost every day and even the TV channels stops sometime. I was watching F1 Stonehenge and I missed half of the race, I was really pissed off. Beside that I supposed to get BT gift card with £120 on it. I assumed I will receive by post or I will get email for any info, after few mounts when I asked them the response was my card expired. I had 90 day to claim but nobody told me, due to I didn’t I lost my gift. That was one of the reasons why I switched to BT. Firs time on BT and definitely last!!!
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2017-05-30
- Comments
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The internet itself is amazing the customer service stinks once you are a customer. Very helpful when you want to sign up but but once you are a customer they don't want to help you.
- Location
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- Location
- Swinton
- Reviewing
- BT
- Date
- 2018-04-07
- Comments
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Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service
- Location
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- Location
- tadcaster
- Reviewing
- BT
- Date
- 2009-09-02
- Comments
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Had better service and reception from Tiscali faster down loads and no limit, pitty they over charged us
- Location
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- Location
- Tain
- Reviewing
- BT
- Date
- 2016-02-02
- Comments
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Been with BT a day, engineer didn't turn up, broadband doesn't work, customer service continuely forward you to someone else, quite simply the worst company I've ever had the misfortune of dealing with, avoid BT at all costs
- Location
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- Location
- Takeley, Bishops Stortford
- Reviewing
- BT
- Date
- 2014-07-03
- Comments
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complained to BT stating slow broadband speed. They sent an engineer who decided best way to improve speed was to disconnect bedroom phone line. He did this and left telling me he had also contacted the office and they would boost the power. I am now without bedroom phone,£125 lighter for his services and still rubbish download speed and dodgy hub that you have to turn on and off twice before the blue lights come on.
- Location
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- Location
- Tal y waun Torfaen
- Reviewing
- BT
- Date
- 2015-10-26
- Comments
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As a customer of Talktalk, hit by a price increase and then the security scare, when I received a well judged mailshot from BT, I was tempted. I went on to their chat on line spot and told them the details of my current arrangement and asked for a quote.
The reply was that the limit of 250 characters had been exceeded, and invited me to start again.
My first reaction was annoyance that I had not been warned that there was a limit until I had painstakingly typed my request.
Then I felt relief. It all came back to me why I had left them in the first place so many years ago. it was their arrogance, treating customers as just cash cows.
So thanks BT. No saving is worth getting back into bed with you!!!y h
- Location
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- Location
- Tameside
- Reviewing
- BT
- Date
- 2016-09-25
- Location
-
- Location
- Tameside
- Reviewing
- BT
- Date
- 2014-12-12
- Comments
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Good but now flawed. I like BT and have had MUCH better speeds than when I was with Sky. However, recently when I've needed help I have been treated VERY badly by customer services. I don't like being spoken to as though I was an idiot. When my contract runs out I will be looking to change providers.
- Location
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- Location
- Tamworth
- Reviewing
- BT
- Date
- 2017-01-25
- Comments
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BT ARE A JOKE
The worst company to deal with, appalling customer service. Staff that havent got a clue.
2 months to get a line and the 3 months to fail to port a number and then say you need to wait again!!! and they dont care!! speak to them and its different every time.
If you are a business DO NOT go with BT, they will loose you customers, orders and Buisness. If you are with BT good luck!!
- Location
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- Location
- Tamworth
- Reviewing
- BT
- Date
- 2021-12-28
- Comments
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Talk complete rubbish, tell you everything you want to hear and deliver nothink. Dont waist your time to customer service, you will be on hold for ever to then be cut off. Will be switching definitely.
- Location
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- Location
- Tarbert, Argyll
- Reviewing
- BT
- Date
- 2015-08-27
- Comments
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Speed is middle of the road, customer service is the worst. The whole process is actually abusive. From the long wait with the phone ringing the whole time (music anyone), to asking the same questions repeatedly, to intentionally obfuscating the situation, to an obvious goal of getting you off the phone vs. solving the problem and ultimately succeeding because there is no alternative and no quality control. The worst of the worst in terms of customer service. average to poo in terms of quality of product.
- Location
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- Location
- Tarporley Cheshire
- Reviewing
- BT
- Date
- 2016-10-09
- Comments
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I have been with BT for 34 years but have to say, these days they are the most incompetent organisation I have ever had the misfortune to deal with. I won't go into detail re my specific problem but I will say this. It is causing me significant stress and inconvenience yet they continue to break promise after promise. One day this will all catch up with them but until then all we can do is expose them via excellent platforms such as this.
- Location
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- Location
- Tarrant Rushton
- Reviewing
- BT
- Date
- 2018-05-21
- Comments
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I switched from Sky to BT after 2 years of good service with Sky for what I thought was a better deal and had a 3 month nightmare as the connection failed every few days for 1 or more days and I spent hours on the phone while they tested the line only to conclude every time that there was a problem at my property and they would have to send an engineer out. When the engineer came he could find no problem, but more often than not the service resumed again and they said there was a problem at the exchange which they had just fixed. They sent me a new router after one call saying the problem was with that but it was not. Meantime when the service was working the download speed was always abysmal, which they said was because it was over the phone line and 3 miles from the exchange, but I countered that with Sky I had 2 years of good bandwidth as well as zero service interruption. After 3 months I got them to agree that the service was inadequate and I am currently exiting the 2 year £30 per month contract with them to go back to Sky, which will cost me £35 for broadband and TV. Interestingly BT are also playing a game in these contracts where they say 'up to' a certain speed but when the service is crap they say that contractually there is no minimum bandwidth agreement. They could have held me to contract on that basis but as it happened I also had the zero service days, which they couldn't duck out of. In my opinion you should avoid BT, and in my case it was only the hotspot nearby that kept me connected most of the time at all, though that service itself would come and go. Luckily I was not working from home otherwise it would have been very difficult and I would have spent a lot of money getting data through my mobile provider. BT? Never again thanks.
- Location
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- Location
- Tarvin Cheshire
- Reviewing
- BT
- Date
- 2009-11-19
- Comments
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Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
- Location
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- Location
- Tattershall, Lincolnshire
- Reviewing
- BT
- Date
- 2009-08-28
- Comments
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Speed check is shocking, considering I was getting a faster connection in the North of Scotland with BT. The wireless is awful Hub V1. I live in a small 3 bedroom house and my playstation 3 cannot connect when downstairs as hub is upstairs
- Location
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- Location
- Taunton
- Reviewing
- BT
- Date
- 2016-07-26
- Location
-
- Location
- Taunton
- Reviewing
- BT
- Date
- 2018-11-30
- Comments
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Get pushed from pillar to post, don't actually get factual answers, rude customer services, and now ain't even answering the phone, internet issues for nearly a week now. Been on phone for half hour and pay £44 for the previlege. Not a happy customer sort it out.
- Location
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- Location
- Taunton
- Reviewing
- BT
- Date
- 2016-11-03
- Comments
-
I've been with BT Internet for over a decade and BT as a landline for 30+ years.. Never had an issue and always sang their praises to all my friends, etc...
But when they sent me the hub5, they asked me to return the hub3 to them for recycling, which I then did. But after about 3 months orso, the hub started doing random things, such as switching off randomly and more than anything, giving me the worst wifi signal ever. So I called BT and said here must be a fault with my service. So they ran tests, I checked all my settings and everything from my side was all ok, so they sent me another hub5 and I sent the old one back..
I received the new hub5, but pretty much had wifi issues since day1. I can't get signal in the next room and it's a normal house with normal walls I live in. If I'm on my phone and walk to the kitchen, the signal drops and I'm stuck on 4g. I thought it might be my phone, but it's doing the same on my wife's phone and my work mobile, all 3 mobiles are on different providers. My laptop and tablet do the same, they drop signal if I move away from the room where the router is.
I again checked everything in my house, but I don't have any interferences, as I don't have a wireless landline, I don't have any blockers anywhere near my rooms. Ie microwave or special remote controls etc..
So I bought a BT wifi extender for the other side of my house, but it never gets connection as it just cannot find the router at all, I know if works as it works fine when plugged into the main room with the router
So I contacted BT and told the hub5 they sent me also doesn't work and I asked if they can just not send me the hub6, as my friends use it and they (and me when I visit) have amazing signal even long into their garden.
BT then literally told me they won't do anything as I should not be using wifi enabled items as they will never offer assistance with wifi, the lady even told me that their adverts are rubbish and lie (I recorded the call!!!)
So I said could they send me he hub6 because all the issues I've had and I've been with them for such a long time and they said, not a chance. If I wanted it, I could buy it but they wouldn't help me (their actual words)
So I feel disgusted by their services and just plain rudeness of their staff.. I'm still contracted with them for another 5 months, but really don't want to keep paying for a service I cannot use as its **bleep** and a drain on my money and resources in the house.
I would get another router, but BT have made it so difficult for this to happen, as they lock a lot of features to prevent this.
I know it's only the Internet, but I make my living from it and cannot do my job correctly without it and it's stressing me out, I've already lost a customer because of lack of service..
I've been able to test a friends Hub6 while they were on holiday and the signal was amazing. Throughout my house and into my garden. So this proves that the issue is 100% the Hub5 and not my house or area itself. But BT are basicly calling me liar and do not care about us at all..
My contract doesn't finish until the 5th of April so I have to endur this rubbish for a while yet.. I have raised a claim with the ombudsman for help, as it's ridiculous..!
I'm so unhappy with BT
- Location
-
- Location
- Taunton
- Reviewing
- BT
- Date
- 2016-04-05
- Location
-
- Location
- Tayport
- Reviewing
- BT
- Date
- 2016-12-19
- Comments
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For an age we have had ongoing unresolved problems with noisy landline, poor broadband and poor picture quality on our television. BT are so difficult almost impossible to contact and discuss these issues. The latest contact we had a few weeks back we were advised that an Engineer would check our line at the exchange. We did receive a call a day or so after the Engineer was supposed to check our line yet when I asked what was found the BT person calling could not provide any report. The issues have continued and when I check fault tracking the latest landline fault remains unresolved since the 02/12/16 - 17 days ago. Seems they have given up. We live in an isolated property and wonder now about the condition of our underground line which I understand is copper cable. We subscribed to BT Infinity around 6 months ago and also bought new phones from BT thinking our service would improve - not so - it got worse. At a loss now what to do or where to go for help with this
- Location
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- Location
- Telford
- Reviewing
- BT
- Date
- 2017-02-18
- Comments
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It ought to be illegal to describe 2BMit as "broadband".
- Location
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- Location
- Telford
- Reviewing
- BT
- Date
- 2021-06-22
- Comments
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Only able to contact during daytime hours yet its always at night the internet goes down - a regular occurance - very unreliable and often due to 'service' maintenance they seem to do most nights and so by time you can call to complain its back on and their customer spport is aweful and do not want to know that yt again you were withoout internet all through the night
- Location
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- Location
- Telford
- Reviewing
- BT
- Date
- 2016-02-04
- Comments
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Iv been a customer for a number of years, overall it is working every day , videos sometimes lock up as speed is a little slow but thats about once a week on average, Cost is the part that annoys me, Lots of offers to new customers but no customer care for current customers i pay £18.70 pm
- Location
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- Location
- Telford
- Reviewing
- BT
- Date
- 2021-06-11
- Comments
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This is what i have just sent to BT, the woman on the phone yesterday was horrible, actually shouting at me in the phone , she was incredibly number is 07966045386
I can not believe what you have done, i am already being treated for stress and acute depresion
Yesterday you cut off my broadband
I now have no tv
I can not use my phone
My son works from home and you have stopped him from working
2 weeks ago i phoned to talk about my bill
I tealised i was still paying for a landline package of unlimited calls etc
I had stated and phoned numerous times about the fact i had no land phone , i didnt want a phone but yet you continued billing me for 2 years.
The man on the phone said the best ge could do was refund me £60
And send me a new hub, i still had a bill outstanding and told him my house was going to auction and i woukd clear my bill very soon
Yesterday i phoned to clear my bill , the lady said my wifi was still open but about to be closed down, i had no onowledge of this , only aeare i had to change my hub over which i did yesterday.
I had not been refunded the £60 and my bill had not changed, i paid all outstanding bill of over £100
The lady then put me through to someone else who told me i had been cut off and i would have to open a new account
I have been with you for over 35 years, and now you have caused me to be very ill, and for my son not to be able to work, without even contacting me
I am on the vulnerable list which you should have been aware of
What you have done has totally destroyed me, i can not carry on with no wifi for 2 weeks
I have had to come down the road to send this message
Help ?
We will see what response i get
I have been with BT for 37 years !
I have never known anything like it !!
No one in the world should be left with no communication!!
No warning, no contact from them, NO !!
They just sent me a brand new hub, to set up and then cut my wifi completely
And they are saying 2 weeks minimum.
What i do not understand is i have a brand new hub in place , surely its not that hard to reconnect me !!???
- Location
-
- Location
- telford
- Reviewing
- BT
- Date
- 2014-12-26
- Comments
-
I would like to say that from the time I was given infinity free for a year I stayed with bt. The speed specified was upto 79 Mbps and that was achieved but my problem was the Wifi . I am using a bthub 3 and in my opinion the wifi range is abysmal. My hub is upstairs and in the room below is my sky box and broadband adaptor, every couple of hours the adapter lights are both on but my tv is telling my wifi signal may be too weak. Bt need to improve their hubs to give everyone better range and less time loosing signal.
- Location
-
- Location
- Tenbury Wells
- Reviewing
- BT
- Date
- 2017-07-05
- Comments
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Dreadful in every aspect. It simply does not work and they do not care.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.