192 Customer Reviews over 20 pages
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- Location
- Drayton Parslow
- Reviewing
- Gigaclear
- Date
- 2023-06-20
- Comments
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Service randomly stops working then starts just as.randomly sometimes a day or two days later very frequently. My wife and I both rely on the service for working from home and we are loosing so much revenue from these outages that I have had to have BT Install a service as a back up for when Gigaclear fails.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2023-06-18
- Comments
-
Would be nice if it has even been installed. We've had 2 dates for installation first time didn't even turn up said the engineer had cancelled by mistake,but made a fresh date for July but now they are saying that it's not even to our property how didn't they know when the engineer came , but he told us was all good but had to go overhead this company is a shambles stay away and go with swish
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-06-17
- Comments
-
The worst thing is being lied to by the customer service, when they know they have an outage but they deny it like a fool taking you as an idiot.
Day 2 without any broadband
- Location
-
- Location
- Ongar
- Reviewing
- Gigaclear
- Date
- 2023-06-10
- Comments
-
We have the basic package and my son uses it to play his computer which works well. However if we're watching a film or sports on T.V the speed generally isn't quick enough which is really frustrating
- Location
-
- Location
- Ashdon, Essex
- Reviewing
- Gigaclear
- Date
- 2023-06-10
- Comments
-
Ordered back in October 2022. A wide variety of reasons later I'm still without a completed connection. Contractors are clueless and turn up when they feel like it (and frequently not when booked). No idea whether the system would work if the installation ever finishes, so I'm cancelling the order now.
As others have noted, Gigaclear is the monopoly supplier here so I'm guessing I'm going to stick with what I have (landline, which is more than adequate).
- Location
-
- Location
- Yeovil
- Reviewing
- Gigaclear
- Date
- 2023-05-09
- Comments
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They connected broadband cable and internal and external boxes in March.
The Engineer couldn’t get a signal and said there must be a problem with the connection. He said someone would be out that day or the following day to fix it.
Weeks later someone from gigaclear came and said he could not believe the mistakes that had been made.
The cable had been connected to a street terminal that didn’t serve our house. It had also been attached to an electrical pole which isn’t allowed. 4 weeks later After numerals phone calls to customer services and given false promises with no results, I was forced to cancel gigaclear and stay with my current provider before they cut our broadband off.
Now I have asked gigaclear to remove the boxes and they say they must stay attached to the property!
If I remove them myself it will be classed as criminal damage.
So not only have they not provided any broadband but have left me with there useless boxes.
This company is a complete disgrace and I wish I had never had any dealings with them.
Don’t be taken in by there flashy adverts, read the terms and conditions carefully they are cowboys!
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2023-05-04
- Comments
-
Utterly hopeless.
Install booked in Dec 2022. Engineers looked at house and then went away again saying they needed different gear as the telegraph pole was too tall or something. Could have done that on Streetview without getting my hopes up. Engineer came back in March and fitted external and internal boxes. Boxes still don't work as something somewhere hasn't been plugged in or switched on.
I have increasingly furious chats with some poor person on their chat room, and occasionally I write in and raise a complaint case, but there's very little point.
No-one there seems to realise that they won't start getting paid until they start providing a service, so there must be a bank somewhere wondering whether they will ever see any return on their investment. I hope those bankers start getting somewhere with the pressure they're probably applying, because there's absolutely nothing the (potential) customers seem to be able to do about it.
- Location
-
- Location
- Manningtree
- Reviewing
- Gigaclear
- Date
- 2023-04-28
- Comments
-
This is the worst service I have ever experienced. I booked an engineer on the 14th April. No show and no communication. Re-booked for today. No show. When I chatted online I was told the engineer was sick, but I had to contact them to know this.
- Location
-
- Location
- Dorset
- Reviewing
- Gigaclear
- Date
- 2023-04-12
- Comments
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Having agreed to change to gigaclear, the cable to the house was installed, then an engineer came to the house and installed what I think is a large black box on my lounge wall which I was not expecting. Then he told me there was a fault somewhere outside my house. I accepted that as he told me it would be sorted within a couple of days. That was 3weeks ago. I’ve called them twice. Was told the 1st time it would take longer than two days and I asked him to find out what was happening and inform me. I phoned again yesterday and he said he would be in touch today. I told him if he didn’t then I want the black box removing and holes in wall repaired and forget gigaclear. I have heard nothing. I shall be on the phone again tomorrow and finding out how I stand legally as they’ve now damaged my walls for nothing. Cowboy company.
- Location
-
- Location
- Chepstow
- Reviewing
- Gigaclear
- Date
- 2023-04-05
- Comments
-
Just out of interest has anyone got a good review for them if it did not work first time or mended an issue fast? To me they do not seem able to fix anything!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.