192 Customer Reviews over 20 pages
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- Location
- Woolaston
- Reviewing
- Gigaclear
- Date
- 2022-12-26
- Comments
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An absolute shambles of a business. Multiple failures from the start and 6 MONTHS after ordering broadband is still not active. As a fibre installer myself, the failures are not just service related but network related also. If you have an alternative I would suggest you retain your sanity and take it.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2022-12-20
- Comments
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Having waited a month for install, once installed, the broadband service lasted for <60 mins before stopping working. I used the live chat function and was told I’d need another engineer visit. As I was transferring my landline, Gigaclear had initiated the process to transfer from BT, which resulted in BT commencing their process for cancelling their phone and broadband service. I asked Gigaclear if they can reverse the BT cancellation but nope, down to me to waste over an hour of my life to resolve.
I’ve used the “live chat” function on multiple days for updates, to be told “it’s with our engineering team”, but no updates. It’s now been a week, no update from Gigaclear when I might get another installation/repair and no proactive communication from them, all on me to get updates. They have now sent me my first bill for service!! It’s ok though, I can claim compensation for lack of service after 3 business days.
Without doubt, the worst service I’ve ever received for anything. I thought BT were bang average, but on this star scale I’d give BT a comparative 5 stars. Woeful, plain woeful.
- Location
-
- Location
- Maidenhead
- Reviewing
- Gigaclear
- Date
- 2022-12-15
- Comments
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Nothing but good things to say. Was a BT customer - got 8meg if I was lucky and very unreliable. As soon as this was available, opted for install and cancelled BT landline.
18 months in 6000 Meg, couple of minor outages, great reliability, speed always as promised.
Issues - none, but ones typically discussed. Customer service - they are a relatively small business, temper expectations. WiFi speed, is always tricky around buildings, many devices have a theoretical / hardware max of 250 Meg, which mine get, with expected speed drop off around the house. I added two nodes and in the worst spot, get 150 meg on tablet. hardwire and of course you get the full speed. (I have a garden office 30M from house and get the full speed there)
I'm just renewing which will mean a price increase - more feedback to follow if this proves panful.
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2022-12-14
- Comments
-
I wouldnt even give this company 1 star if it let me choose 0. I've never experienced service like it in my life. Ive lost count of the days my wife has waited in for their engineers to turn up and 90% of the time its a no show with no phone call. You call the office and nobody anwers, you email them and 1 in 3 get a reply. Its absolutely disgraceful this has been going on for 3 months now and I still dont have a live connection!! DO NOT WASTE YOUR TIME WITH THIS COMPANY THEY ARE NOTHING BUT A JOKE AND WILL NOT LAST LONG!
- Location
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- Location
- Cotswolds
- Reviewing
- Gigaclear
- Date
- 2022-12-14
- Comments
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Broadband speed good but customer service poor.
Big increases in price at the end of contract. We gave Gigaclear the required notice to terminate our service & we received acknowledgement from them.
However a month after the end of contract & use of their broadband we are still being charged £54/month. They refuse to stop charging us or respond to our emails even though our broadband service has been terminated.
- Location
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- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2022-11-23
- Comments
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Ordered a new installation via the internet & was contacted the next day for an appointment in two weeks time, a week later found a chap with a gigaclear van poking about on the verge in our lane who told me there was a problem as there was a blockage in the cable that needs to be sorted but had been refused a permit to dig, I said our installation is due next week what happens now, he said it would still go ahead, day before it was due I got a voice Mail from gigaclear to say it had been cancelled but gave another date for the following week he spoke so quick with a garbled message that it was hard to understand what he was talking about I think he was trying to blind me with science “ it worked!! anyway I looked on the portal & there was an appointment for the installation for when he said, I phoned the day before to get conformation that the installation would take place just to be told it was cancelled again with the same excuse as before & said it had been referred to Regional office (who ever they are) but couldn’t give me any time frame when it would be sorted!!!, if I hadn’t contacted them I would never had known so have lost a days work leave for nothing, that was two weeks ago & still haven’t heard a thing, all I can say it’s a good job I haven’t cancelled my BT internet service yet, as it stands my BT contract ran out the same day as my installation was surprised to be on so am now on a higher BT service…….think I may have to keep with BT as gigaclear doesn’t seem to be very reliable as with most of the reviews have stated.
- Location
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- Location
- Bagshot
- Reviewing
- Gigaclear
- Date
- 2022-11-11
- Comments
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Very bad quality with less than 4 MB download and upload with repeated connection drop.
Using mobile data service from last 3-4 days
- Location
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- Location
- Winnersh
- Reviewing
- Gigaclear
- Date
- 2022-11-07
- Comments
-
I love giving a good and positive review when I get a good service.
I just had gigaclear broadband installed at my home.
I went for the 600Mbps package for £26 per month. Most of the time, get more than 600Mbps upload and download.
I used to get 40Mps down/ 7 Mbps from my previous ISP for more than £30 per month.
So far, I am pleased with the service from gigaclear, and I definitely recommend it.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2022-10-29
- Comments
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I should be fair and start by saying that for the past year the connection and speed have been great. But for over a month I've been trying to resolve issues with the quality of connection and it's speed. From what I've experienced, it appears nobody at Gigaclear takes ownership of issues and they are never followed up, relying on the customer to constantly contact them. They promise call-back's that never materialise and say they will send confirmation email's that don't arrive. To put it bluntly, it appears that this company couldn't organise a bun fight in a bakery. P.M engineer appointments have arrived at 8:30 AM and A.M appointments have arrived at 7 P.M
with no contact from Gigaclear whatsoever. They obviously think that their customers have nothing better to do than take entire days off work waiting for their staff to arrive. There is no communication between the engineers and the company, and no communication between the company and the customer. It actually transpired that the engineers are not given A.M or P.M appointments for customers, but are simply issued a list of calls for them to organise the order themselves. this was actually confirmed by Gigaclear's customer support department. Why on earth they give customers an A.M / P.M appointment, knowing them to be false is beyond me. I can only advise customers to assume an all-day appointment. Each time you call or live chat (which in my case, commonly gets disconnected mid-conversation due to the failing connection), you have to start the entire back story from the beginning, which is not only a complete waste of time, but also extremely frustrating. The hold time waiting for calls to be answered has risen incredibly recently, no doubt this will be blamed on Covid! I am currently paying for 400Mbps but on conducting speed tests last night (over a month from my initial reporting of the problem) using the Linksys app, which tests the speed at the modem and not the wireless network speed, my connection was between 68 and 87Mbps - although yesterday I was informed that the issue had been resolved. It's proving really difficult and extremely tedious to deal with Gigaclear as you speak to so many different people, all with different 'expert' opinions, none of whom seem to actually have the answer. I was advised by their customer services to claim compensation for the poor connection speeds, which attempted to do yesterday, only to be told that the problem had been fixed within the 3 days required by Gigaclear's service agreement. Somebody has a rather skewed concept of time at Gigaclear. Ironically, I was actually contacted by them last week to enquire if they can lay a fibre across my land, but due to my recent experience of their apparent total lack of organisational skills I'm extremely reluctant to enter into any further business with them. I'm sure l'll receive a gushing cut and pasted response to this review from Gigaclear, thanking me for my honest feedback, but please don't bother..
... just fix my connection. Anyway, to summarise, when it good it's very,
very good and when it's bad it's horrid.
- Location
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- Location
- Bagshot
- Reviewing
- Gigaclear
- Date
- 2022-10-28
- Comments
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I signed up nearly a year ago when I heard they were coming to the area. I waited patiently while they dug up roads in the village.
When my installation date finally came the guys who turned up were very friendly and installed the fibre and equipment into the home. However they were not able to activate it because another team needed to connect something in the road. They assured me that this would happen in the next couple of hours..... it did not.
I contacted gigaclear and they apologised and arranged another appointment for installation a week later. So I waited. They didnt turn up...
After contacting them again they seem to have no idea what is going on or when if ever they will activate my connection? Its been 2 weeks now since they "installed". I have had exactly 0 days of internet provided by them. They dont seem the slightest bit interested in coming back to fix the issue.
Im running out of options other than just cancelling all together!
- Location
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