192 Customer Reviews over 20 pages
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- Location
- South Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2021-01-05
- Comments
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We've had 2 outages in a year and a half, always recieving a text within minutes explaining the issues. Gigabit speed is consistent all the time and ping times are low, wireless speed around 350Mbps on their included Velop router which fills our large house fine. Static IP available too.
- Location
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- Location
- Woodstock
- Reviewing
- Gigaclear
- Date
- 2020-12-14
- Comments
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I have been a customer for two years and I am really delighted. Very fast speeds with only the occasional dropouts. But the point that really distinguishes them is that our service was cut off when a workman at our home accidentally severed the fibre optic line. They came out and fixed in within 4 hours.....I'm still astonished. Thank you.
- Location
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- Location
- Axminster
- Reviewing
- Gigaclear
- Date
- 2020-11-11
- Comments
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Been a rural customer for two years after horrendous service from Bt via landline. Super fast broadband is almost unheard of in many rural areas and I cannot thank them enough. Just upgraded to their new router and the help from their service centre was excellent especially for a 70+ computer idiot. Ok there are times when there is outage but they always inform and at such times there is always 4g .
- Location
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- Location
- South Northants
- Reviewing
- Gigaclear
- Date
- 2020-10-20
- Comments
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The customer service provided by this company is appalling. I have registered my interest in receiving a service but got no reply (as had been promised). After speaking to an operative I was put on hold whilst something was checked and after 30 mins on hold I gave up. An email has not been answered. Maybe Gigaclear doesn’t want to provide me with a service, but now I don’t want them to given that if there was a problem I would have no confidence that they would address it efficiently (or at all). So it is BT instead.
- Location
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- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2020-09-30
- Comments
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I signed up with these guys just over a month ago on their biggest package which states I would be getting an average speed of 900mb up and down... 3 days after it went live I was still getting speeds less than their smallest package (150MB) - I was getting 109mb up/down. Now I know that the speeds are not guaranteed to be 900mb being a home broadband service but when I was with Virgin I always got close to the specified speeds. Then the line was down for a day and half due to a damaged fibre cable which they can't be blamed for - but no compensation offered, as with virgin media or BT when there is a significant outage.
Anyway, I raised a support ticket which I explained everything in detail and all the necessary steps take at my end (I've worked in IT for 18 years). A rep from the company replied 2 weeks later - not even having read my initial support request properly and asked if I had tried all the things I had already stated... I replied instantly and have heard nothing for another 2 weeks.
On top of that, the line is grossly unstable and often hangs when watching YouTube or other streaming services. The same services work fine when using my mobile phone's 3G connection...
I've since swapped out all the equipment they supplied (Linksys VELOP) with my own enterprise equipment and the line speed is significantly faster, but still very up and down in terms of speed and stability. As an example back-to-back speed tests will yield between 100mb to 300mb - the results always grossly different even when tests are performed one after another.
As for the customer services - I've read other pre-lockdown pre-covid reviews that also have the same experience of no response. I would not recommend this company at all based on my initial experience. I am really disappointed with the service or lack of..
- Location
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- Location
- Sutton Benger
- Reviewing
- Gigaclear
- Date
- 2020-09-19
- Comments
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installed for 3 months . Still not working . Customer service inadequate. Multiple outages. Despite advising of house dimensions inadequate nodes provided . had to buy more. Still not working. Multiple calls and no satisfactory response. Promises of engineers and not appearing. Advise not to sign up.
- Location
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- Location
- Roydon
- Reviewing
- Gigaclear
- Date
- 2020-09-11
- Comments
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Without Broadband for 3 days is acceptable
Without Broadband for 24 hours. Big gap between 9am and 4pm when no updates provided. Turns out that their contracts say that 3 days outage is perfectly acceptable and anything less doesn't warrant compensation. That explains why there was no urgency and told resources wouldn't be available to fix outage until lunchtime the following day. Just not good enough.
- Location
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- Location
- Swallowfield
- Reviewing
- Gigaclear
- Date
- 2020-09-07
- Comments
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Signed up for this 27th May its now Sept and we've still not got this working. Never get any response, have to chase for any updates. Been promised 4 dates to get this up and running but they never turn up then have to wait another month for the next supposed available date. No customer service what so ever - TERRIBLE COMPANY..AVOID AT ALL COSTS
- Location
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- Location
- Bristol
- Reviewing
- Gigaclear
- Date
- 2020-09-01
- Comments
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Extremely smooth and efficient install - gigaclear came.to the area less than a month ago and already installed and up and running. Extremely fast (>300mbps)
- Location
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- Location
- mitcheldean
- Reviewing
- Gigaclear
- Date
- 2020-08-05
- Comments
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over 2 weeks now since had install team fit and still have fault and no idea when it going to be fixed. ordered 300mbs line and had fitted. all i got is purple light, told fault and team is fixing, ever time i call in i get excuse. i got billed to as it went blue light for about 10 mins and activated and then went red light. £39 month for no service or connection. id like to give good review and maybe il edit this when or if fixed. tempted to go to ombudsman to have it looked into or cancelled. shame as ISP speed here through bt is slow.
- Location
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