2,278 Customer Reviews over 228 pages
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- Location
- Pontardawe
- Reviewing
- Sky
- Date
- 2015-09-03
- Comments
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my broadband speed is averaging at 3.5 MB/s, WiFi is unreliable and my request for a MAC code has been ignored for months
- Location
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- Location
- Sheffield s5
- Reviewing
- Sky
- Date
- 2015-09-02
- Comments
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Recently had my sky fibre broadband drop out, did the regular checks before i called them. Engineer dispatched and had no idea what was wrong (new sky hub ordered @ cost to me)to find it was not the hub), then cut off 3 times in consession to customer services,also stung for £37 for calling their 08 number, to be told we will call you back ,your case has been escalated ?
Disgusting after 8 years of business ,and we have the full package too ,tv,phone,fibre broadband,@ near £100 per month for all those years, & they are prepared to lose custom like this , all loyalty aside they are dropping their standards to a huge degree, and if i was looking for new business i would be looking else where. Sorry sky you dropped the ball
- Location
-
- Location
- Birtley
- Reviewing
- Sky
- Date
- 2015-08-27
- Comments
-
Absolutely atrocious service from the beginning, sky promised a instillation date with in the first week of signing up. True to there word I got one however no enginer showed up due to lack ofengineers in the area! I know have to wait 3 weeks to use the services I asked for! Joke!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-08-24
- Comments
-
Disgusted started off fine once they got you in contract the problems start be careful for hidden charges, poor services, and very bad customer services very disappointed pls read all review before signing up to becoming a customer and consider your options
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-08-23
- Comments
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Absolute rubbish .Like dial up with a hamster powering in it in a wheel
Getting rid
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2015-08-21
- Comments
-
Very very slow 2.4mbps, almost as if it has been slowed deliberately in order to force me to change as never used to be this slow,perhaps to their fibre broadband but if I did change it would be to virgin as theirs is sooooooooo much faster!
- Location
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- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2015-08-18
- Comments
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My broadband has suddenly slowed today. Upload speed of 0.26mbps & download speed of 0.69.
I called sky...apparently there is a long wait.
The online chat is busy
There is no e-mail support
I think I am going to cancel.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-08-16
- Comments
-
Sky broadband worked a treat when I joined them in Jan 2015. They promised me a £100 M&S voucher for joining, which I never received but the broadband worked.
I moved home in June so rang the Home Move Team who set me up with a new account, charged me for both accounts for many months but my broadband doesn't actually work in my new home and I (obviously) can't access the broadband in my old home! In the last 3 months I have made over 15 calls to resolve it, the single most revolting thing about their service is the total lack of respect / empathy that the call centre workers (including managers) have, coupled with their inability to call back where they have promised to. First call resolution is not a familiar concept. Today I have called 3 times (total 2hours and 47mins) and been promised a call back from a manager Lauren (after she hung up on me as she was as too busy to speak with me after I had been on the call for 2hours). She was to call at 6pm. I called for her at 6:30. It's now almost 3 hours later - no call. I move to BT tomorrow- STAY AWAY FROM SKY AT ALL COSTS
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-08-14
- Comments
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I have had sky broadband for 6 months and frankly this is the worst broadband ever exists in the UK. The worst thing about this broadband line is that the Sky Self Heal happen tens of times per day, at 'its' peak it happen twice every 5 minutes until half an hour gone by, and usually it happen every 45 or 60 minutes. Ive tried to find the solution to solve that self heal in the internet and have read tons of complaints about this sky broadband service and they all say 'unsolved' and all of the users finally quit sky for their own good. If u think of setting up sky broadband, stop before u regret it, get another service of ur choice that is worth ur money. And dont try to read all 5 stars comment down below, they are sky employees trying to take back reputation, kinda marketing themselves
- Location
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- Location
- East yorkshire
- Reviewing
- Sky
- Date
- 2015-08-11
- Comments
-
Sky customer service is disgusting. My parents phone line stopped working and the broadband became intermittent.
Sky informed and they where promised it would be fixed in 72 hours. Sadly dad had a stroke and mum had to run to the neighbours to ring the ambulance. A week later still no phone and no return calls from Sky. Mum has to ring the hospital from the phone box. Avoid this company SKY at all costs. Moving my parents back to BT.
- Location
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