7,010 Customer Reviews over 176 pages
-
- Location
- Cannock
- Reviewing
- TalkTalk
- Date
- 2014-12-30
- Comments
-
***** DONT DO IT PEOPLE *****
Listen up people, read this and remember it ...... TALKTALK WILL DO YOUR HEAD IN !!! I knew there were going to be bad reviews but ' Holy Cow ' this many ?? You're thinking nooo they're all just bitter people with a grudge and making up stories, well no, we're not, whatever you read on this forum is 99% true, TALKTALK SUCK ! if you have a problem and phone up you'll spend hours at a time repeating the same thing over and over again to dozens of different people, everyone is very apologetic and sorry you're having problems but, NOTHING GETS FIXED !! You get text messages asking to text back FIXED or NOT FIXED then you get a text asking you to phone them and the whole damn thing keeps repeating over and over again. I'm totally hacked off with playing Ring a Rosie with their support team and paying £40 a month for a crackly telephone line and 10 mbps when I'm paying for 38mbps. This is the 21st century people, we put men on the moon 45 years ago but TalkTalk are unable to push 30mbps down 500yds of copper wire ? Ten months of constant phoning with a ZERO result at the end, during that time I must have talked to half of TT's Indian call centre staff.
My advice to you reading this ? Please, do yourself a big favour DONT SIGN UP WITH TALKTALK !! You don't need the hassle in your life, you have better things to do with your time rather than sit on the phone for hours talking to someone in India. My advice to Talk Talk ? Instead of spending millions sponsoring the X Factor sort out your customers problems.
- Location
-
- Location
- Scottish Borders
- Reviewing
- TalkTalk
- Date
- 2014-12-29
- Comments
-
We have been with TalkTalk for many years. You might think this would be customer loyalty they would value. Think again. A few months ago, our broadband speed started to slow and after a while got so bad I called them as the broadband was effectively not working. My experience from that point was the worst of any company I have ever experienced:
They didn't fix it but closed the fault so nothing more was done. I was not told about this.
I had three managers promise to update me on progress of the fault. None did.
When I finally got them to ask BT to look at the issue, I received a text asking me to confirm if the fault was fixed. I replied that it wasn't. TalkTalk closed the fault anyway and didn't tell me.
I eventually e-mailed the CEO and was put through to the CEO office. The upshot of that is that we were told we should move provider as TalkTalk won't do anything more. I was even told they don't regard it as their service to us, it's a BT product. For which I have been paying TalkTalk for years and years. Until it goes wrong, and they want nothing to do with it, or with me as a customer.
To cap it all, the service stopped working again a few days before we transferred to Plusnet. TalkTalk refused to do anything about it because of the change of provider. But as soon as we moved to Plusnet, the broadband started working again.
And TalkTalk are now saying that they won't even pay compensation for the non-service we received.
Avoid.
- Location
-
- Location
- Noak Bridge
- Reviewing
- TalkTalk
- Date
- 2014-12-28
- Comments
-
With deep regret and sadness I am writing this review. I joined talktalk to save money but I am losing money big time. I constantly have problems with my mobile internet connection and home broadband. It is becoming really frustrating now and I get uncomfortable even to report any problem because to them. I want to come out of the contract because I am not getting the service I am paying for but I was quoted ridiculous money to pay before I can get out. The problem is the mobile internet might not work for days and suddenly comes up. The same thing with mu broadband. I have called several times and they will carry out the stupid test they claim to carry out and still the problem remains. They sent the engineer to my house and the engineer could see the problem and escalated it. BT engineer came and realised that there was a problem outside in the cable box and worked on it for the broadband to work. After some hours it went back to the old on and off internet. Guess what? I suddenly realised that I was charged £50 extra on top of bill for the engineer that came for the problem that I am still having and just fed up of calling them. When I called TalkTalk, I spent so much time from one section to another section for the problem to be solved. Within a week or two, TalkTalk make sure they charged me this extra for the data I do not even enjoy and so many months I don't use up to half of the data. Presently, I have to pay over £50 because they claimed that the mobile data has been overused less than a day. They are so quick to cut you off until they get the money they believe you have exceeded but difficult to fight this with them because they only know how they calculate the ridiculous data. My neighbour told me that they can not provide super fibre they are charging me for in my area as their exchange is more than a mile to where I am leaving and TalkTalk knows this but they promised me that if I pay extra for super fibre I will get fast internet connection. This is a big lie as it is even worst now to connect to the internet than before I signed for super fibre. How can I get out of this legalised robbery as I am not getting what I am paying for? and they are not ready to tell me the truth. When I get the internet connection on my broadband it is less or around 8MB even at super fibre contact and just the same as I was getting before I started paying extra for super fibre. I was promised up to 24MB but never get 10MB since. My new contract runs out early 2016 but I don't know how I'm going to wait till then having 3 mobile lines for the family and broadband as well. Can someone pls help!!!!!!!1
- Location
-
- Location
- Gayton
- Reviewing
- TalkTalk
- Date
- 2014-12-28
- Comments
-
Shockingly bad at everything. I'm struggling to even write a review of how bad they are.
- Location
-
- Location
- milton keynes
- Reviewing
- TalkTalk
- Date
- 2014-12-28
- Location
-
- Location
- scunthorpe
- Reviewing
- TalkTalk
- Date
- 2014-12-28
- Comments
-
One of the worst customer services department ever. We had a sky sports package paid for until 6th January 2015 at half price for £15. They charged us an extra £5 in December. When we queried this they said it was an error. They said they would sort it out. Then they cancelled the sports package without us knowing until I tried to watch a football game. Got on phone and said it was our fault. Tried ringing them. They would not Listen to us, kept trying to say we cancelled when we queried extra £5 charged by them. Waste of space, as soon as contract up we are changing, have had nothing but problems with them and they DO NOT LISTEN we you speak to them, it's always the customers fault. Worst service ever
- Location
-
- Location
- Northumberland
- Reviewing
- TalkTalk
- Date
- 2014-12-27
- Comments
-
WORST COMPANY EVER!
I strongly feel that even giving 1 start is Far Too generous!
-appalling customer service - complete liars, passed from pillar to post, apparently no managers (then when u speak to a 'manager' they later on tell you they aren't or someone else does. Hardly understand what your saying, don't document the conversations, don't reply to questions, don't listen, skirt around everything. Tell you they will call back and don't. When they finally admit they have screwed up and offer you a resolution they don't follow it through
-over charge, get the bill constantly wrong. Due to information being documented incorrectly and poor English understanding they are unable to understand what's going on and make up false excuses - takes over 80 minutes on average to get sorted.
Continue to try and charge money or take money from your account even when no loner with them. Fail to pay back money they owe.
-FREE youview box isn't actually free - no matter how long you have it! Even if you send it back they may still continually try and charge you.
- constant problems with equipment sent out, charged ridiculous fees for "engineers" coming out even though they tell us it's talk talks problem on their end and nothing they can do
... I could go on and on, but basically...
STAY AWAY FROM APPALLING COMPANY
- Location
-
- Location
- Bideford
- Reviewing
- TalkTalk
- Date
- 2014-12-27
- Comments
-
Speed his measured in Eons rather than mbps, all is well until things go wrong and then you find out the whole company call centre is based in India and no one is capable of understanding your problem!
I spent 3 months getting my internet connection back with talk talk! in the end it was a very simple fix that BT spent 10 mins sorting, pay the money and go with the company that owns the network, you may save a few quid each year but when it goes tit's up you will spend ages getting anything sorted.
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-12-27
- Comments
-
I had TT BB for over a year without much trouble. Then I upgraded to the TV package..... TT slowed my BB from a rock solid 17 to about 8. When I phoned them they said its was the DLM that had picked up a problem on my line. I them went through months of messing about tooing and froing. I then stopped using the TV and my internet connection speed recovered without any fix. The You View box they supplied needs to be restarted every other day as it locks up. The wireless router will only allow wireless devices to connect for about a day, it also then needs to be restarted. Honestly I would say TT are the worst BB supplier I have ever used. I will not use them ever again even if they where giving it away free.
- Location
-
- Location
- Hyde
- Reviewing
- TalkTalk
- Date
- 2014-12-25
- Location
-
- Location
- Dukinfield
- Reviewing
- TalkTalk
- Date
- 2014-12-24
- Comments
-
I have only just joined and the service is unbelievably poor, each customer agent says something different , I cancelled tv and phone because there was missed box dates and no new dates offered, super broadband dates were missed twice and each agent were telling new and different connection dates ! Customer agent not remotely interested when I cancelked God help anyone using this company , good luck !
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-12-23
- Location
-
- Location
- RYE
- Reviewing
- TalkTalk
- Date
- 2014-12-22
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-12-22
- Comments
-
Absolutely rubbish! I have never experienced such bad customer service in my life.
My internet failed every 2minutes for a year and a half and they failed to do anything about it - blaming my laptop when it could connect to other networks fine.
My student house has Virgin media and I think in future it would be best to AVOID anything to do with this company.
- Location
-
- Location
- LEEDS
- Reviewing
- TalkTalk
- Date
- 2014-12-22
- Comments
-
If you're looking for a cheap mobile deal, do NOT go with talk talk. Their coverage is practically useless. Where I work, I have to walk around the building looking for a spot where I can make calls (I work in Huddersfield). When I visit head office, I have zero coverage all day, no matter where I am. I have to wait until I'm 2 miles on to the motorway before I get any signal. And then it's intermittent.
I'd hate to think what would happen if I needed to make an emergency call! Someone could die by the time I got a signal.
Oh... and their broadband deal! I paid up front for 12 month subscription. And now they increased the price so I only get 11 months for my payment! Anyone know who I should complain to?
- Location
-
- Location
- dudley
- Reviewing
- TalkTalk
- Date
- 2014-12-21
- Comments
-
Been with talk talk no for 8 months in new house and had nothing but trouble, i had no troubles before but an talk talk assistant telephoned me one day saying my broadband was extreamly slow and if i wanted to upgrade to fibre which i did, then the tele took forever to "wake up" and has done so since, alsi just brought a movie boost and had to phone talk talk as channels dont come on and it is like the remote control signal isnt going to the tv box. I currently have to reset the tv box up to 9 times per day to receive the tv. So avoid talk talkat any cost currently looking for new provider.
- Location
-
- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2014-12-21
- Comments
-
I could not get mobile reception in my house , which the customer service advisors could not understand . Advisors are really poorly trained and it took me one hour to cancel my mobile contract and get a pac code. Please stay away from taltalk .
- Location
-
- Location
- london
- Reviewing
- TalkTalk
- Date
- 2014-12-21
- Comments
-
Orderd a brand new sim plan it arrived and transferd my number as soon as i did that the sim was dead so i called them they said theres a problem in area pls wait until 5pm i did nothing so i ring again next morning 8am get the same pls wait until 6pm i did nothing i got pissed of i asked for the maneger he says the same thing so i said to hin how can it be the area i orderd 3 sim cards 1 for me and 2 for my aunt we live in the same area we recievd them at the same time so how can hers work and mine dont he says says ohh yes thats what i am trying to find out i said send me a brand new sim or cancel my contract he said ok so i wait another 5 days so thats like 1 week without a sim so nobady can reach me so i insert the brand new sim again no signal i got pissed of i rang them up he did the check ups and he said to me theres anerror in the sistem and i need to escalate it to be fixed it takes 24 to 36hrs i said to him are you sure and i explaind what was going on for a week so i said to him wy dident the other idiots find this problem he said i dont know when i check its the first thing that comes up so i wait again and its fixed finnaly but think about it i spoke with 3 peapole icluding the maneger and nothing uselles so that wasbfixed now i have internet problems i only connects when it fills like it so havent botherd yet to call them so if you are thinking of going to talk talk think 2 times ps sry for my eglish its a bit rusty
- Location
-
- Location
- Nantwich
- Reviewing
- TalkTalk
- Date
- 2014-12-20
- Comments
-
Intermittent connection.On contacting talk talk they ran a test and said it is a internal wiring problem and I need to get someone to check the wiring. Nothing wrong with the wiring sometimes runs for 24 hrs without problems.Asked for a replacement modem said they can't do that .This last happened 3 months ago and then settled down again until now. They will not accept its their problem. Considering changing provider
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-12-20
- Comments
-
As a long standing TT customer and having relatively few problems with them. I recently saw a talktalk promo ad on their website to 'add fibre broadband to your existing package' without exclusions. I contacted them to sign up. Fibre optic was available in the area so no problem. I was told that I could not add the fibre as my package was a legacy plan
( what's that ? ) I asked for a more detailed explanation but they could not give me one. I made a formal complain to there CEO, no reply!! I then made a complaint to the TT Sales and Advertising Compliance Manager who overseas the application of the TT Code of Practice ( which their ad breached ) and as yet have not had a response. The package that I have had for a number of years ( which I have added to without having to upgrade to another plan) is Talk International Anytime with unlimited broadband downloads.
I have come to the conclusion that TT in order to off load some of their older plan/packages irrespective of the loyalty shown by their customers, is to simply deny them that which is available to newer customers in order to then apply higher charges for the services that come with the later plans/packages.
I would be interested to read from anyone that may have experienced the same treatment.
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2014-12-19
- Comments
-
dont know where to start lol...started with basic package including tv phone and broadband but im a gamer and broadband wasnt up to scratch so upgraded to their top package and OMG its like nothing has changed!!! I get disconected from game servers for no reason even though my console is wired to the fibre modem! even when try watch a movie and nothing else using internet i get error messages saying can not play the film because too much using internet?? lmao as for customer service that is terrible cant communicate with them and they try making out its you or your items that are at fault even if your ringing about charges that have appeared they make out its perfectly fine and that you owe it well for the service i received i believe i am owed money for paying for such a crap service!!! im paying £60 odd per month for absolute crap!!! They dont notify you when your coming to the end of your contract or anything its ridiculous... DO NOT JOIN TALKTALK! i will be gone from them soon!!
- Location
-
- Location
- MANCHESTER
- Reviewing
- TalkTalk
- Date
- 2014-12-19
- Comments
-
The worst company i have ever dealt with they forgot to request my direct debit and sent me a demand for payment, and continued to hassle me with phone calls.told them were to stuff it and the charged me 67.00 to terminate, thats if they remember to request it.
- Location
-
- Location
- Oxford
- Reviewing
- TalkTalk
- Date
- 2014-12-18
- Comments
-
Well I have just learnt the hard way about TalkTalks terrible broadband service. I rang up on the 5th of December to let them know i was moving into a new property on the 16th, so it was confirmed they would cancel current internet on 15th and new house would be live on 16th. Received confirmation of my go live date. Well suprise suprise it wouldnt connect as it isn't activated. Now I have to wait until the 22nd so I'm currently paying for nothing. Terrible service, do NOT go with them. Go somewhere else!
- Location
-
- Location
- Flamborough
- Reviewing
- TalkTalk
- Date
- 2014-12-18
- Comments
-
Looking down the reviews - below - makes interesting reading as it seems to show that the Customer Service offered by TalkTalk is steadily getting worse as time goes by. In my case the equipment has - thus far - exceeded all expectations - apart from their “System” insisting that there was a problem with my router connection - in-spite of the fact I was 'on-line' and it was working correctly at the time – it is their management of my account that is “Unbelievable” and I have now resolved to go elsewhere when my contract ends. Their Customer Service philosophy seems to be “Pay-up, Put-up and Shut-up. Treating the customer as nothing more that a revenue stream for their benefit and if you have any issues they will have a stab at fixing it but if they cant - well there are more where you come from! I had moved from Northamptonshire to one of the more “out of the way” parts to Yorkshire and TalkTalk were the only internet and telephone service providers who could offer the service I needed – and as I say it does work – so far. The main problem is/was that they insist on a ludicrously low monthly telephone call charge limit - £20 - far below even my modest monthly requirements. After I discover this six months ago this I called TalkTalk – no small effort in it self – I arranged for it to be increased to £40 – or so I thought. I had no problems until 2 weeks ago when I had a reaction the some treatment at the nearest Oncology Center – about 50 miles away and had to be hospitalized. My wife was trying to keep updated with my progress only to discover that the telephone call charge limit had exceeded £20 - not the £40 at it was supposed to be. After 24 Hrs incentive treatment at the hospital I was sufficiently recovered to call home – only to discover that my wife was in a flat spin having exhausted both her mobile battery and pay as you go credit and the phone not working – and it was only the fact that I called her that I was able to reassure her of my recovery. We resolved to sort this out with TalkTalk once I was able to return home – and that is when all of the fun and games began. TalkTalk don't make it easy to “Talk” to them - indeed that put up as many barriers as possible – and if you express negative opinions as to their service they just cut the call. Is it such a big thing to 'talk' to a customer and fix an small problem before it becomes a big one? It is now clear that they have no intention of improving their service – in-spite of their pronouncements – the best judge's of that service are after all the users as other have found also. BT – bless them – are now rolling out vast infrastructure improvements in our area so other ISP's will be able to offer a service that I need - so by the time my contract ends I should be able to move on to the service I require but not one that TalkTalk seems able to provide.
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
I have had very slow to non-existent broadband connection for days on end over the last 7-8 weeks. In that time, I've had 6 Talk Talk or Open Reach engineers visit my house, and had my router changed twice, but I still have the problem. I'm not the only one suffering from this, my next door neighbour is, as well as several other neighbours on the Corfe Castle exchange. From talking to the various engineers that have visited, I have found out that many more households in the area are also experiencing the same problem. Talk Talk keep sending me texts saying that the problem is fixed, and I have to ring and say it isn't. I have spent hours sending off speed test results (often it's too slow to measure), and ping and trace route results. Every time I talk to a so called "fault manager", it feels like I'm starting from scratch again. Tonight, the "fault manager" said that she'd had a message from the "Network Team" to ask me to try a new router!!!! How will that fix a fault that many people have?!!! I've rarely come across such incompetence. One of the engineers that visited said that they thought that the problem was at the Corfe castle exchange or beyond it on Talk Talk equipment. It seems that Open Reach and Talk talk cannot have access to each others equipment and they don't (or won't) work together, and neither can they access BT equipment. What a recipe for disaster.
- Location
-
- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
Never ever get a talk talk mobile or pay as you go contract,,ordered a mobile phone which arrived broken so sent back via courier which they have received and they are still charging me and taken money from my account phone never even used,customer service absolutely disgusting,been trying to sort out this problem for 3 months via phone calls emails and online support but still not sorted,passed from one person to another,please please don't give then your money go with tesco excellent service
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
Disgustingly bad Internet, drops out every couple of minutes the people who work there are very lazy... only about 100mbs :( . worst mistake I have ever done buying this package and paying large amount for a piece of... -_-
- Location
-
- Location
- leeds
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
one of the worst ISPs and phone providers is Talktalk they constantly overcharged and the speed of the internet was very slow, they wanted to change me £156 at the end of the contract for no reason, I had to dispute it before it got cancelled but that was touch and go... summarised my whole experience with them, never again!
- Location
-
- Location
- mancheter
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
Customer service via telephone is very terrible. They withhold information about possible charges and then charge after the deed has been done. If your are the type who doest monitor your bill payments you might be getting excess bill. Pay attention to each word they say and confirm before agreeing
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
There is no word to describe how bad there customer service is. I have now been without connection for 10days. I have repeatedly spoke to their "customer service" to hear the same appologies, the same "you will get an update within 24hours". Yet after 10 days I still have nothing. Nobody can tell me what's going on or how long it will take. While this is going on they have no shame in billing me for another month of service that they are not providing me with. There is nothing their customer service staff can help you with. I have just been served the same pre-made speach 10 times. As far as leaving them goes, I apparently have to wait for 28 days before I can do this. Absolutely non-existant customer service and shocking behaviour.
- Location
-
- Location
- buckhurst hill
- Reviewing
- TalkTalk
- Date
- 2014-12-17
- Comments
-
Very good service. Thank you talk talk. Let's hope it will last.
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2014-12-16
- Comments
-
Cant fault any of the TalkTalk services/Products. I am a Broadband engineer and can honestly say that more than half the people on this forum haven't a clue of how Broadband works and what to do to get the most reliable connection. Each household is different in terms of speed and reliability. Slow speeds can be down to a long line length from the nearest exchange from which a customer signing up should know what there getting before they sign up. Speeds are UPTO and you should not expect lightening throughput just because someone you know has a certain figure in regards to speed. Internal home setup is a big factor in slow unreliable speeds as on my travels I have visited 100's of homes in which the end user hasn't added a micro filter to an extension socket using a phone or using shop bought extension cable which is cheap cable only suitable for phone not Broadband. There are many factors that prevent you from not receiving an excellent reliable connection and there is plenty of information on the web.
I have TV,BB Phone and mobiles from TalkTalk and have no issues with anything. Fantastic value and a great service beats any service provider out there.
- Location
-
- Location
- Dorset
- Reviewing
- TalkTalk
- Date
- 2014-12-16
- Comments
-
Don't do it. Customer service unbelievably inept.
We've spent 15+ hours on the phone trying to get connected only for them to cancel the account, then have to put through a new order which left us disconnected for 2 weeks. No apology offered.
We've had to wait in to get routers which never turn up, then got two at once.
TV service incredibly slow and unresponsive. We actually have fewer channels now than we did with our freeview box. Though a few of them are in HD now.
It is also impossible to make a complaint. No-one can take one from you. They say they can, and then they don't.
When you phone them up they never have your notes and you have to start all over again.
They are, without doubt the worst company I have ever had to deal with. It doesn't matter whether it's over email, Twitter, phone or live chat. They're all useless.
If you still go with these clowns after you've read the reviews on here, you have been warned. For anyone who is stuck in a contract like us, you have my sympathies.
- Location
-
- Location
- Newcastle-under-Lyme
- Reviewing
- TalkTalk
- Date
- 2014-12-16
- Comments
-
You don't 'have' Talk Talk, you suffer from Talk Talk - a bit like having a chronic ailment. The difference is that you are stuck with poor health, but you can get rid of Talk Talk. We have Talk Talk phone and broadband and can't wait until the contract finishes in April '15. Never again. If you like being lied to repeatedly, ripped off, and to be stuck with slow and often non-existent internet access - then Talk Talk are for you. Never let them persuade you to extend their contract by discounts or bribes of free YouView boxes - better still never sign up with them in the first place.
- Location
-
- Location
- Holmfirth
- Reviewing
- TalkTalk
- Date
- 2014-12-16
- Comments
-
I would rather be without a phone or broadband than use talk talk. I am still on hold with them after an hour.
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2014-12-16
- Comments
-
DO NOT use TalkTalk boardband! It's even slower than turtle!!
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2014-12-15
- Comments
-
applied for line 13th october, now 15 december, still not connected (despite the fact that a line had been recently disconnected).
They obviously have a terrible relationship with openreach, an absolute stinker of a company. I would avoid at ALL costs.
Though it pains me to say it, your probably best off going with BT due to the inexcusable behavior of Openreach. This industry is ROTTEN to the core
- Location
-
- Location
- Swindon
- Reviewing
- TalkTalk
- Date
- 2014-12-15
- Comments
-
Tried to leave them and go with another supplier, BT. They were unable to take over the line so I had to cancel my TalkTalk line and have a new line installed. Talk Talk refused to correct the matter within 30 days so I had to pay more get a new line installed. They effectively blocked me changing providers.
- Location
-
- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2014-12-14
- Comments
-
I consider myself to be a pretty patient person - but even I was becoming exasperated in the past half an hour!
You see yesterday I contacted the TalkTalk Helpline because our YouView box is stuck in the middle of the start-up sequence (it's been 'Nearly Ready' for about 20mins). I was talking to 'Ashley' (from his accent I'd say not his real name) and had a real problem trying to understand what he was asking me to do to 'resolve the issue as soon as possible'. Press this, reset that, plug it into a different power source. The upshot is that an engineer is booked to come out next week and I hope he gets it sorted. If the fault is found to have been caused by TalkTalk supplied equipment then this visit will be free of charge. BUT woe betide us if the fault is found to be with our internal wiring or setup, or if no fault is found because then the Engineer visit will be £50 (inc VAT). And if the fault is found to have been caused by the TV equipment being damaged by us - £200 for the box! I think it's time to switch to Sky...
I called again and was put through to Ralph(!) who I asked about how much they would charge if I wanted to cancel my contract early. After literally ten minutes he managed to tell me the amount of my bill (which I've already paid). Eventually he cottoned on to what I was asking and put me through to a colleague in the accounts department - called Siobhan (her real name) based in the UK who answered my query within 2 minutes and was a l lot more helpful. I should make very clear I am in no way xenophobic or racist but if you employ people to provide a voice-only service to UK customers at least employ people for whom English is either (a) their first language, or (b) a fluent second language. Rant over.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2014-12-14
- Comments
-
An Engineer didn't finish his job he simply plugged the devices in and left. The Reciept stating the engineer will check that your broadband is working (will require access to a computer) before leaving was NOT done. When i rang to complain we were only getting half the speed, the lady on the phone went through to then be told me they can send the engineer back out for a charge of £65. I questioned why i will be charged £65 for an engineer not doing his job in the first place , She told me the problem isn't from there end it. Nothing more they can do about it. 'We have refreshed everything from our end please observe it for 48hours then call us back if there is no change so we can book an engineer'.
I highly suggest do not get yourself caught up with talktalk, stay away.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.