TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 666 customer ratings since 2023-04-27 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,010 Customer Reviews over 176 pages

  • Reviewer
    Location
    Poole, Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have complained many times about slow b/band and their response was non existent, until i sent e-mail then they still did not have an answer, and wanted me to do all the testing blaming my equipment, but ignoring that I used to get download speeds of 4814kbps and now its 330kbps
  • Reviewer
    Location
    Tonyrefail, Wales, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    TalkTalk are liable to change contracts without notice, switching you to a much dearer package.
  • Reviewer
    Location
    Yeovil
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The best speed obtainable with BT was 0.5Mb and that was on their Option 3 tariff. Having swapped to TalkTalk earlier this year I was amazed that I immediately was getting speeds close to 3MB and I have never experienced any loss of service. However, the TalkTalk customer service is laughable, they are simply not capable of resolving any issues, no matter how simple. Nevertheless, providing you are an experienced computer user or know someone who is, then for the speed and reliabilty alone TalkTalk is a good choice.
  • Reviewer
    Location
    Benfleet
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value
  • Reviewer
    Location
    Exeter
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    What is promised is not received
  • Reviewer
    Location
    wickford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been offered boosts and told i would get them free for 1 month. well they are now on my bill but my broadband speed has now dropped to less than 2 meg. What a con these people do not deserve customers. They should deliver what they promise without the customer having to chase things Up. Prehaps they are thinking of running for goverment as they have the same problems.
  • Reviewer
    Location
    Dyer
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Some times i can get no broadband at all and when its windy the speed is low. Overall they are ok.
  • Reviewer
    Location
    Elgin
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switched to talktalk from plusnet and get faster speed and not throttled either. Its cheaper and good customer service. Im a happy chappy

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.