7,010 Customer Reviews over 176 pages
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- Location
- Weston-supe-Mare
- Reviewing
- TalkTalk
- Date
- 2010-11-20
- Location
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- Location
- East Kilbride
- Reviewing
- TalkTalk
- Date
- 2010-11-19
- Comments
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When I was with Tiscali my line speed was 1.6 mps now since TalkTalk took over it is 1.0 mps. I have contacted TalkTalk CSD, as much use as a chocolate teapot - got nowhere. Heyho!
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2010-11-16
- Comments
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Utterly appalling company. My broadband connection was lost for 11 days in June 2009. It resulted in the following:-
Total No of calls to T/T 26
Total time spent waiting for my calls to be answered:- 2 hrs 48 mins.
Total time spent actually talking to someone:-3Hrs 18 mins.
Total time on ALL calls (answered or not) 6 Hrs 6 mins. (Mostly to some ghastly call-centre in India of course!)
No. of times I was deliberately cut off:- 8
Number of times put onto so-called "24 hour test period" 3 (designed to get rid of a nuisance call no doubt)
NB: Almost all of my own call-logging tied in exactly with their own system as billed.
All followed by an eight page document to Warrington along with letters (no good trying email!!) and various supporting proof. Finally heard from a telephone engineer somewhere in the ether who told me my problem was now sorted and it took him TEN seconds to fix it when he got the paperwork, and he couldn't understand why it had taken so long for them to get him to deal with it.
When my contract expires I will definitely be looking more closely for a better outfit - if there is such a thing!
- Location
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- Location
- Derry
- Reviewing
- TalkTalk
- Date
- 2010-11-08
- Comments
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Broadband is more like dialup. I have just recently swtiched from BT and not once did I have to contact them. With TalkTalk I am with them for 1 month and have contacted them 3 times.
- Location
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2010-11-01
- Comments
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Been with talktalk for many years and find it okay, since getting boradband in the last 3yrs isn't so good, connections always going down, could be days before i can go onto the internet or get my emails. changed the channels on my box but don't make any difference, slow connection off and on and don't matter what time of day it is. not happy with not getting good speed or constant connection to the internet.
- Location
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- Location
- Portishead
- Reviewing
- TalkTalk
- Date
- 2010-10-22
- Comments
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Since I have formatted my PC, my connection to broadband with talktalk has improved reliability
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2010-10-19
- Comments
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The worst online company I have ever dealt with. Asked for an upgrade & they cancelled my contract, denied it & apparently couldn't fix it. Then wouldn't remove the tag on my line for 8w after I left - finally did after a complaint to Ofcom. What a confused mess!
- Location
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- Location
- Edge End
- Reviewing
- TalkTalk
- Date
- 2010-10-19
- Comments
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Technical support is good once you get to 2nd level, but you spend hours on hold & talking to someone in India who works from a script:- "try switching off & on again.Are you using a master socket? etc the call is free!
- Location
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- Location
- Stockton,Cleveland,England
- Reviewing
- TalkTalk
- Date
- 2010-10-15
- Comments
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Only on 'essential' package, we first received 1024 kbps but now it has slowly decreased to 820 kbps. even help from engineer didn't help much......Very disappointing
- Location
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- Location
- Woodford Green
- Reviewing
- TalkTalk
- Date
- 2010-10-11
- Comments
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Conned into switchng from Tiscali deal when Talk Talk bought them out by promise of 20Mbs speed to justify price increase to £22.40 pm. Speed now reduced to 6.3 Mbps and Talk Talk pathetic as have never responded to written complaint of months ago.
- Location
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- Location
- South East
- Reviewing
- TalkTalk
- Date
- 2010-10-06
- Comments
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Customer service is the worst ever seen, even eclipses NTL woeful service. Speed isn’t great, BB service keeps dropping out. Phone has repeatedly been cut/blocked/restricted over the contract life most of the time for no good reason. Cannot recommend Talktalk/Tiscali as others offer better service for exactly the same money.
- Location
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- Location
- Stamford Lincs
- Reviewing
- TalkTalk
- Date
- 2010-10-04
- Comments
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Bad beyond description and topped off with the threat to impose a charge should I transfer to an other provider.
- Location
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- Location
- LLantwit Major
- Reviewing
- TalkTalk
- Date
- 2010-09-27
- Comments
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Maintenance at Talktalk end caused me to loose the service for 3 weeks. They did not believe me when I said the problem was at their end even after a BT engineer visited my house and confirmed this. I eventually asked them to test my account at their end and they solved the issue in 2 hrs
- Location
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- Location
- tonbridge
- Reviewing
- TalkTalk
- Date
- 2010-09-23
- Comments
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took 4 weeks to connect me to a new line after 2 appointments where openreach didnt show up. broadband speed told 4mps but getting 2.6mps. internet went wrong after 2 days and customer service are appauling.
- Location
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- Location
- Deal,Kent
- Reviewing
- TalkTalk
- Date
- 2010-09-14
- Comments
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Been with talktalk for a nearly a year now. Never use customer support,as the user forum is much better.
My router stats.
down 8868kbps up 1020kbps
atten down 46.5db up25.5db
noise margin down 3.9db up 9.4db.
estimated speed 4mb actuall speed between 6mb and 7mb.
- Location
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- Location
- Scottish Borders
- Reviewing
- TalkTalk
- Date
- 2010-09-13
- Comments
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I suppose they would do better if they invested in LLU at our local exchange. All CPs are the same here - we are charged £10 extra with a reduced bandwidth as the BT exchange is so awful.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2010-09-11
- Comments
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I switched to Talk Talk because the package they offered me sounded good, however once activated, I was then told by their support people in India no static IP address was available, (not what the sales person told me!) the broadband speed was also slow and then trying to get my broadband back was only accomplished with lots of help from BT, thanks BT....forget Talk Talk!
- Location
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- Location
- SW London
- Reviewing
- TalkTalk
- Date
- 2010-09-10
- Comments
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My internet has been down for fourteen days. TalkTalk have given me the runaround day after day. I have, at their behest bought, a new ADSL filter, new 'phone and new router. I have had a Talk Talk contract enginer in my home and a BT engineer in my home. The customer service is abysmal and the operatives just appear to be reading from a bit of paper. When you can actually speak to someone who understands they deliberately tell untruths to get rid of you.
- Location
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- Location
- Edenthorpe
- Reviewing
- TalkTalk
- Date
- 2010-09-07
- Comments
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Very impressed with Talk Talk right from day one. Customer service was great and have had no problems from date of purchase all the way through to going live. Everything was completed on the day they stated and have had no problems since. Highly recommended.
- Location
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- Location
- carnforth lancs
- Reviewing
- TalkTalk
- Date
- 2010-09-06
- Comments
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Since Talk Talk took over Tiscali the service as been rubbish!!!
The customer and tecnical support ir appalling and the staff are rude. They are overseas so you cannot understand their accent too. And you are kept in a que for ages when calling on expensive calls to sort your problem (which they still havent sorted must I say, that is why Im switching) and then put on hold for another length of time. Then they hung up on me 4 times so I had to keep going through the procedure and costly calls.
Must admit they are the worst provider of internet I have ever come across!!
- Location
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- Location
- Dartford
- Reviewing
- TalkTalk
- Date
- 2010-09-05
- Comments
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Very Slow and a Very Unreliable Connection gets achieved through Talk Talk. Though their prices are not too bad they certainly don`t compensate for the companys poor performance and lack of speed !
- Location
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- Location
- Windsor
- Reviewing
- TalkTalk
- Date
- 2010-09-05
- Location
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- Location
- Cumbria
- Reviewing
- TalkTalk
- Date
- 2010-08-30
- Comments
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I was a happy Talktalk customer in North Cumbria. Now an extremely unhappy customer in South Cumbria. 2 weeks into a new contract my broadband constantly cuts out and download speeds vary enormously. (Talktalk do not have their own equipment in my local exchange so my contract is far more expensive too.) I am sick of the time wasted, without results, having to deal with unhelpful and poorly trained staff in call centres abroad. As my internet is intermitant they simply can't resolve my problem - it's not on their list of procedures to follow! The staff always blame my equipment and answer pointed questions with "I have to follow company procedure!" There is no option to speak to anyone in the UK I feel fobbed off with excuses. I am writing this review sat on the floor, by my front door with the Ethernet cable plugged into my laptop and an estimated 10 minutes before I get cut off again - this has nothing to do with the Talktalk router or the package! Am totally disgusted with them as a company - fat profits through exploitation of cheap labour with no benefits to the customer! Stay away from them.
- Location
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- Location
- Deal
- Reviewing
- TalkTalk
- Date
- 2010-08-26
- Comments
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When i joined i was told my estimated speed was 7.3Meg.speed test`s indicate about 6.5Meg.
Only ever use the members forum if i have problems as they are first class.
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2010-08-25
- Comments
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Other reviews more or less say it all. TalkTalk do not deliver the goods in terms of a reliable and quality service and constant disconnections/dropouts are frustrating, particularly when my daughter is downloading her lecture material from University. The telephone is disrupted occasionally, but not often, and this is really the most reliable part of the package. My speed is hardly ever more than 2.8M, thoguh on off peak it soars to 8.5M on occasions. This unpredictability makes it more frustrating. Customer service? Forget it. By the time they answer the phone, the problem is usually resolved, and the staff are hopeless when you do manage to get through...We are looking around now for something better...Trouble is, there are now horror stories for every ISP...Wish I lived abroad, where service and quality are far higher and the service cheaper. UK Rip-off
- Location
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- Location
- Yorkshire Dales
- Reviewing
- TalkTalk
- Date
- 2010-08-22
- Comments
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Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
- Location
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- Location
- Paisley
- Reviewing
- TalkTalk
- Date
- 2010-08-16
- Comments
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for a start i wouldn't give talktalk one star i would give them none they are the worse ISP i have ever come across slow speed,no connection,poor customer service and worse of all stealing money and lying
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2010-08-13
- Comments
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When i joined i was told i would get about 7.4Meg,i get between 6 and 7Meg.
Customer services is poor, but the members forum is first class.
- Location
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- Location
- Overton, Morecambe
- Reviewing
- TalkTalk
- Date
- 2010-08-01
- Comments
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Overall, happy with our telephone and broadband price. But living in a village we STILL don't have the broadband speeds that most people who don't live in rural areas have as a norm. !! Would really love it if something could be done to improve our broadband speeds, and soon. :)
- Location
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- Location
- hoirnchurch essex
- Reviewing
- TalkTalk
- Date
- 2010-07-28
- Comments
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they offered me the essentials package as contract was nearing end.Advisor told me I would have all the same deals as before but with a few extras, so I agread to another 18months contract.When I got info through post I did not have anything like as good a deal as before and the cost had gone up by£4 month.When I complained to customer services I was told I had agread to the contract on the phone so if I didn,t like it I could cancel contract for £13.00 a month x18months.I would warn talktalk customers that if they get a phone call from advisor to renew contract don,t agree over the phone.ask for detail in post before you agree to renew.Hope this might save you the hassle I am having.
- Location
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- Location
- scotland
- Reviewing
- TalkTalk
- Date
- 2010-07-19
- Comments
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I have been very disappointed with talk talk of download speeds as low as 1 to 3mb and uploads as of 334.I am fighting for a mac code and have been cut off twice. When I ring back the option of leaving talk talk has been removed. I have played fair with them.When I emailed to get an answer re mac code their expert suggested £28.00reply fee.
Can anyone help or should i stop my payments as i am out of contract period. Tomtom
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2010-07-14
- Comments
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Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
Dreadfull service, how do companies like this ever get to be big.
- Location
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- Location
- Tideswell
- Reviewing
- TalkTalk
- Date
- 2010-07-13
- Comments
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Have tested speeds with numerous test sites, all show much lower speeds than Talk Talk test shows,is this a coincident? I think not.
Customer service is appalling once hooked,takes months and hours of calls to rectify problems mostly getting billing wrong.Cant wait until contract runs out so that I can change suppliers.This is the worst company I have EVER dealt with over fifty years of buying services.
- Location
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- Location
- Huthwaite
- Reviewing
- TalkTalk
- Date
- 2010-07-04
- Comments
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Speed is inconsiderably low. 1.5GB files take about 12 hours to download, and i end up dreading trying to download anything more than 200MB.
- Location
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- Location
- cambs
- Reviewing
- TalkTalk
- Date
- 2010-06-25
- Comments
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just upgraded to bradband pro - dont bother had 5-6 meg on 8mb upgraded to 24mb now getting 4mb customer service is a joke on hold forever then get thru and told to ring another number that doesnt exist twice started at 8am still going 2 hrs later - Virgin here i come
- Location
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- Location
- Billericay
- Reviewing
- TalkTalk
- Date
- 2010-06-21
- Comments
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Contracted speed is 8Mb - and peformance is OK at >6Mb most of the time. However, most weekday evenings, speed drops, sometimes as low as 1Mb or less. Suspect Talk Talk have been greedy and oversubscribed their service. Customer services hopeless - they can never find my account, even though they installed a new line and provisioned the whole service from new. Overall service is OK, but I would prefer better speed in the evenings.
- Location
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- Location
- Woolwich
- Reviewing
- TalkTalk
- Date
- 2010-06-05
- Comments
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Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2010-05-30
- Comments
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Customer services is atrocious. Hardly ever get anywhere with them. 90% of calls are abroad which takes an hour to get to a UK service which actually try help. (if they succeed or not is a different question). Download speed is the only thing which isn't too bad (6 mb / 8 mb). 40 gb cap is a pain in the arse, but i can't upgrade due to not being the bill payer. Reliability is awful, cuts off whenever we go on the phone, even random times. Filters seem to do more damage than good.
- Location
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- Location
- Duns
- Reviewing
- TalkTalk
- Date
- 2010-05-29
- Comments
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Slow speed and fluctuates too much. Customer support bad.
- Location
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- Location
- Leics
- Reviewing
- TalkTalk
- Date
- 2010-05-27
- Comments
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DO NOT USE TALK TALK.
I am an IT Technical professional and have spent hours trying to fix talk talk broadband for other people! They have now bought and integrated my existing provider (PIPEX) and guess what, I haven't had a broadband connection for the last 10 days!!
After 5pm their 10p per minute helpdesk just says "your position in the queue is greater than 9" or "We are really busy, call back later" and hangs up on you. It also then closes at 9pm.
I have endured the long wait times and spoken to them 4 times now and have been promised someone will call me back, but they never have.
Sign up to Talk Talk at your peril!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.