1,510 Customer Reviews over 38 pages
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- Location
- Sutton
- Reviewing
- Vodafone
- Date
- 2022-10-24
- Comments
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Seriously horrible experience from the time I signed up and until the delivery. they promissed 3 dates and every single one them were pushed back with out any notice. when I called, they had some notes to say technician tried to contact....
and after a month, I had some ove visited and no broadband kit deliverd.
I probably have contacted Vodafone via calles and chat about 10 times ( atleast) and there were heaps of apologies and "i am here to resolve your query" slogans but there were no action
I couldnt explain in words how long and pathetic the service is
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Vodafone
- Date
- 2022-09-24
- Comments
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Vodafone have to be the most incompetent company I have ever had the misfortune to deal with. Here’s why;
Order accepted by Vodafone 12/08/22 with an advised installation date of 07/09/22. Not ideal but ok, I’ll live with no internet for a week or two after Virgin removed.
Morning of 07/09 arrrives with no confirmation of time etc, so I call to check. Despite taking a day off work to ensure they are able to install, I am advised it won’t be this day, but the following day. Patience now being tested.
Next day, nothing.
After numerous phonecalls, Vodafone finally admit they have no idea when I’ll be connected.
Eventually, a week and a half later, they arrive to install. Too late, I have returned to Virgin, who have been excellent in reinstalling.
A lesson learned, Vodafone broadband is a shambles of a business.
- Location
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- Location
- Sutton Coldfield
- Reviewing
- Vodafone
- Date
- 2017-06-07
- Comments
-
Vodafone seem to get some stick here -
so thought i would post my overall positive experience.
Switched over from Sky Fibre last month (due to price as Sky had been fine).. rang Vodafone as an existing customer and said i would like to move to their fibre 76. Managed to get the connection fee waived, and save £2 pm as a Vodafone customer.
I had asked if i can use my own router (as my house if fully wired) which they confirmed was fine.... but i still had to pay £6.99 for them to post me a router i didnt want.
On day of switch over i lost broadband for a hour or so - so no big deal. I then had to ring them to request my connection username and password to use my own router - which was a bit of fun and games - as the supplied username and password didnt work.
PM'd them again - and they confirmed my username and password which matched what i had been supplied - they then asked what hardware i wanted to use - (ASUS DSL-AC68U) to which they said it wasnt BT approved so would not work!
10 mins on a couple of google forums i managed to work out the supplied username needed to have an extension added to it (just like sky did)
So now using my own hardware again - with decent wifi (unlike the supplied router) and have decent speeds - actually connects and sync faster than Sky - and i pay less p er month - so i am a happy customer!
- Location
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- Location
- Sutton Surrey
- Reviewing
- Vodafone
- Date
- 2020-05-29
- Comments
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Only had it for a week now but getting above my 63 at the moment I’m getting 74 and no problems at all, very happy with price.
- Location
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- Location
- SW
- Reviewing
- Vodafone
- Date
- 2023-01-11
- Comments
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STAY AWAY If you work from home, relying on internet access, DO NOT trust these guys to honour their promise. I signed up with Vodafone for a home broadband in mid December 2022. Connection date was set for 2nd of January but within a week they postponed my activation day to 10th of January. I waited patiently as we had a contract. The date came and it did bring no broadband signal. Apparently something happened, no one thought it was a good idea to at least inform the customer that things are not happening AT ALL! Nevertheless, the "FLYING START" team (as they call themselves) tried to sign me up again few times on the next day. The cheek of it! I am not waiting for another month to be told that I need to re submit my order again and again. Customer service advisors are brilliant, however they are not able to rectify the problem for you. So, look elsewhere and save yourselves the troubles, delays and wasted time.
- Location
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- Location
- SW4 0PB
- Reviewing
- Vodafone
- Date
- 2017-07-11
- Comments
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I do regret for signing 12 months contract due to the broadband being so unreliable specially on mobile devices. I would not recommend anybody to get in to this mess if you're from my area.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2023-01-20
- Comments
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Engineer fitted router but couldn't get it work. Phoned " customer service " multiple times, in fact there is no company service. Absolutely terrible company. They disconnected my Sky router, promised they expedited my case, but they lie constantly.
I would never recommend Vodafone to anyone. If I could put zero stars I would. Can't phone service dept as number is on answer machine. Disgraceful, awful company. I'm going back to Sky. Vodafone are RUBBISH.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2021-03-24
- Comments
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Terrible experience with Vodafone.
I had to deal with awful broadband for months, until it reached a point where I was unable to perform my day to day job. I tried to terminate the contract, but every call to the customer service would last 2-3 hours with all the transfers, until I would be connected to customer relations representatives, who were very rude and unwilling to help me. I ended up paying 200 pounds just for the remaining time of my contract, during which I haven't used the wifi and had my router (Gigacube) disconnected.
Awful experience, would not recommend to anyone.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2019-06-10
- Comments
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Tried so many providers and Vodafone have never let me down. Never buffers as I stream a lot, no line rental and never been overcharged. I am on the lower option with many devices and never had a problem. 5* from me. Been with them 18 months now and will remain with them. Use many devices and never been overcharged.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
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I took a 24 months broadband contract with vodafone at £35 per month after 10 months suddenly it went upto £40 per month. I am not lying connection is not stable. Goes offline time to time. I checked on it's official website and the same broadband plan is offered at £32 per month. Asked customer service about this. They say cpi or whatever price increase. My question is if they can increase price during the contract period why can't we leave? I wanted to cancel my contract but they told me I have to pay £219.
I just want to warn people that don't fall for their low price. Don't be relax just because you have fixed term contract. They can raise price before your contract period expires. And if you want to cancel your contract there comes your hefty exit fee like mine.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2018-08-01
- Comments
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Hii everyone please don't go for Vodafone broadband cause the service is very bad the promiss u 30 day satisfaction but for me it's been 7months from day 1 till today still has issues when I sign up for 1 broadband contract they added 6,7 broadband connection on my account I had no idea wt was going on no 1 is bothered to sort the issues one day they suddenly cancelled my account but my broadband was still working I went in Vodafone store and showed them they were surprised to see my account is cancelled but my broadband is still working then they gave me new account and the guy in Vodafone store he transferred my broadband on my new account in another few weeks the suddenly cancelled my new account and transferred everything back to my old account I didn't even knew I didn't receive letter nor email not text I didn't knew wt was going on I call the every month or atlist 2or 3 times in month to make sure everything is fine they promise you fiber 38mb speed most of the time it's not even 15mb speed I won't recommend this Vodafone broadband to anyone.
- Location
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- Location
- t'north
- Reviewing
- Vodafone
- Date
- 2021-02-16
- Comments
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Just renewed with Vodafone Superfast 2 for another 24 months.
Superb price.
Superb customer service.
Superb speed.
Superb reliability.
Superb router.
What's not to like?
Precisely nothing.
Very happy customer.
- Location
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- Location
- Tameside
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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very poor service, signal fluctuated from nothing to 30mbits but then back down to 7..
spoke to several People, all ow whom were friendly. however were unable to resolve the issue. had to keep going though the same steps over and over.
ended up canceling the contract as service was so poor.
- Location
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- Location
- Tamosius
- Reviewing
- Vodafone
- Date
- 2017-12-10
- Comments
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I read lots of negative feedbacks and decided to ignore them and give Vodafone a try. Wish I would of done opposite. One months waiting for the installation and then 6 weeks waiting for Vodafone to fix intermittence broadband connection. No luck. Internet dropping out all the time, talking with theirs technical department on weekly basis and now I understood that they do not know how to fix this problem. They did replaced router ones but after that speed became even slower, 7 to 14mb/s out of promised 35 mb/s. this gives me reason to cancel broadband.
- Location
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- Location
- Tamworth
- Reviewing
- Vodafone
- Date
- 2023-01-09
- Comments
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I joined Vodafone in July 2022 and they've been surprisingly bad. The connection has dropped regularly since the beginning, but in the last 10 days the internet has had complete outages for hours at a time, getting increasingly worse. Prior to this, I was supplied by Talk Talk and, latterly, Plusnet without issue. I regret joining Vodafone and hope - given that their poor service breaches the contract - to switch to someone else soon.
- Location
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- Location
- Taunton
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.
- Location
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- Location
- TEESSIDE
- Reviewing
- Vodafone
- Date
- 2018-05-10
- Comments
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Well well somebody worse than my other ISP TALKTALK and ORIGIN yes after all the cock ups trying to change my address 4 goes that took 2 router was supposed to go live 11 April then told it was a new order it would be 17 April router arrive plug it in no joy ,rang VODAPONE only to be told it was 24 when I was going live DOH many apologies offered and accepted .finally went live 30 Mb was the speed rang somebody on Sunday of this week told them my probs downloaded on OOKLA speed tester .then told to monitor the speeds ,received text telling me no fault on the line but speed was upto 58Mb I returned my first router to my local VODAPONE told them my problems given instructions of how to increase speeds I've tried to access this 192.168.1.1 10 or more times it gave me a temporary password and despite talking to somebody last night and somebody this morning I'm no further forward ,this person I spoke to promised a return call that was at 8.23 it's now9.50 obviously I'm not of any priority ,this I've seen on reviews of VODAPHONE on this site also somebody again on this site was told by a VODAPHONE team leader that customer service was crap I think was the word used so what now ? I think I,l send this router back to attached to a house brick ,just joking it's a bloody mind field this bloody internet providers it really is Tara folks I'll keep u posted
- Location
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- Location
- Teesside
- Reviewing
- Vodafone
- Date
- 2018-07-27
- Comments
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I switched to Vodafone 3 months ago I hag been with ORIGIN ,Vodafone had 4 goes at getting my address right sent a router which did not work because they had my going live date 17/04/18 it was supposed to be now its a week later new router arrives plus I it messed about then rang Vodafone only to be told it was going to be ANOTHER week before I went live eventually ,,,,,I was getting 70 mbs which I was happy with ,I token the original router back to my local store STOCKTON told them the speeds I was getting oh no it should be 72?mbs I was give a pice of paper with instruction how to adjust my router tires despite 20 or more attempts I could not even access the page I needed I have spoke to staff in the various areas STOCKTON MIDDLESBROUGH NEWCASTLE THEY HAVE NOT GOT the foggiest IDEA it's different with the phone side but broadband forget it it's a phone call to whoever I am reasonably happy with it but the last week it's taking longer to get pages I've just done a speed check using this sites speedchecker and I'm getting 6 56 MBS wow that is worse than ORIGIN but you have to use the app Vodafone use OOKLA its called and I have done a check 9mbs download 10 mbs upload aLONG LONG way short it THE promised 72 a long way .at the moment 27 july 11 am here in Teesside it's banging and clattering thunder storms SO maybe that COULD be a contributory factor who knows and as Vodafone is the third isp I've had in a year I'm just going to accept it life's to BLOODY short to waste time we these WALLIES bye folks
- Location
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- Location
- Teesside
- Reviewing
- Vodafone
- Date
- 2019-01-28
- Comments
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Started with vodaphone may 2018 had a few hiccups with going live dates ,at first ok as it has been mostly ,but to get a speed check you have to down load an app called OOKLA and your laptop has to hard wired ,I use wifi so if I complained about the speed that would be pointed out to me .all in all it's better than TALK TALK AND ORIGIN I've said this before on this site it's a lottery oh and don't ask about broadband problems in the high st branches of vodaphone Clueless isn't the word .byebye
- Location
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- Location
- Telford
- Reviewing
- Vodafone
- Date
- 2022-04-14
- Comments
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Wi-Fi blocks absolutely every website with the word hack in it, meaning it is completely un useable for me as I'm studying ethical hacking at university. The restrictions are stupid e.g. they block exploit-db which is literally made by google. Furtherly they blocked Student finance application website for being insecure, its literally a government website. If you play 2 consoles at once it fails to connect to servers. Overall the worst experience I've had with Wi-Fi... EE Wi-Fi is better and that's saying something.
What adds insult to injury you can open all phishing links if you wanted to and Vodafone won't block one so they're 'Security measures' are absolutely pointless.
Also I live in a new build with very thin walls and get 1 bar in my bedroom which is laughable.
Being the cheapest on the market was their only upside but BT fibre is cheaper and twice as fast with speed guarantees and they don't block any website unless you set websites to be blocked.
If you read this and think its good Wi-Fi for a house with kids you are wrong as P*rn isn't blocked just important educational sources.
Vodafone calls it "SecureNet"... Cute.
- Location
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- Location
- Thanet kent
- Reviewing
- Vodafone
- Date
- 2018-01-29
- Comments
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l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
- Location
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- Location
- Thatcham
- Reviewing
- Vodafone
- Date
- 2017-03-02
- Comments
-
I switched to Vodafone Broadband last year from Sky.
First of all, the switch was seamless. I received the router in plenty of time and the service was turned on exactly when I was advised.
Since then, I am pleased to say that the down/up speeds have been way faster than Sky giving pretty reliable downloads of between 35-65 Mb/s.
Last off, I recently had an outage caused by Virgin Media putting a spade through some fibre in the street and the customer service I received was excellent.
I thoroughly recommend it.
- Location
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- Location
- Thrapston
- Reviewing
- Vodafone
- Date
- 2021-03-01
- Comments
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My Vodaphone home broadband went live on Feb 15. Since then I am having to do manual resets multiple times per day. The signal drops and the only way to get it back is to unplug the router for a couple of minutes, and reboot it. This is obviously pretty pointless for home security devices, not to mention a high annoyance and inconvenience. I have made many attorneys to contact vodaphone. The live chat is next to useless. If you are lucky enough to speak to a human they say they are going to call you back and never do. I am currently trying to get released from my contract as I do not see why I should pay 23 quid a month for a service that Vodaphone simply can’t supply. My advice don’t get suckered in by the promise of great speeds at competitive prices, oat a little more and use a reputable company.
- Location
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- Location
- Tonbridge
- Reviewing
- Vodafone
- Date
- 2022-09-30
- Comments
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Signed up for 12-month sim only contract in January. So this is a contract right for the sale of services right? So it should stay at £12 per month for the term of the contract? But in April, up goes the monthly fee to £13.11 with no warning. Noticing this, I called customer service just now to explain and the adviser was most rude and un-understanding. Apparently there will be a £50 charge to leave the contract now, or wait until next January! "Oh it's all in the terms and conditions" apparently! That's not what I was told when signing up, and not what I consider to be fair or equitable. Vodafone should perform their side of the bargain for the agreed fee, and if they decide to change the fee I should be able to pull out. Appalling - Avoid Vodafone at all costs
- Location
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- Location
- Torbay
- Reviewing
- Vodafone
- Date
- 2023-03-21
- Comments
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Ordered broadband with them but never got it and just got damage to my property.
Messed about with the date for engineer install.
Disgusting lack of respect from engineer. Damaged our property and removed essential cables.
He installed the cable but since we have had massive issues with internet in the house. It turns out after paying a company to come inspect the issue that he removed the internal network cables that supply half the building in order to use the hole for his own cable.
Install is sloppy and lazy and caused us weeks of disruption to our jobs (WFH)
Router never arrived, spent hours on the phone to them to try to get a router. Every time told it was coming in the next 48 hours for nothing to ever turn up.
Conclusion: Have to pay a company to put right the damage they did and stuck with my old provider.
- Location
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- Location
- Torpoint
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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When we first joined Vodafone we were getting around the advertised 30+ speed. Recently the speed has dropped alarmingly some days, when we struggle to get anything done. Now it sits around the 20 level all the time. We have never had such low speeds from any other suppliers since we started to get fibre. Unfortunately we have quite a while to run on our contract. Avoid Vodafone if you want reliable so-called super fast broadband.
- Location
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- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2020-11-09
- Comments
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Please do not consider Vodafone broadband unless you know someone who lives very close who gets a good signal from them. I am 3 weeks in to attempting to sort out intermittent poor speeds and internet dropping out - not much use when you're trying to work over Zoom, especially in these stay at home times. My laptop and phone are only 4 feet away from the router and the strength of signal varies all the time. I only have 4 bits of kit at most attached at any time - laptop, mobile phone, printer and Amazon Firestick. Lovely staff (with 1 exception) trying to sort me out, but no joy so far
- Location
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- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.
- Location
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- Location
- Totnes
- Reviewing
- Vodafone
- Date
- 2018-03-13
- Comments
-
A near miss. I can't comment on speed or reliability as I cancelled just before installation. Customer service was appalling. I signed up at an agreed rate but received a letter two days before switching with the wrong charge. I wasted an hour with customer services explaining this and all they could offer was a call back in 3-5 days to tell me if I would get the agreed deal. I wasn't prepared to risk this as it was after connection so would be much more difficult to cancel. I was then told the cancellation team wouldn't take my call! I tried directly and they refused to allow me to cancel. Furious I called my current provider and they have blocked the switch. I honestly feel like they were conning me and the hassle of getting through to speak to someone - who then say they can't deal with the issue gave me no confidence in the company. If you are tempted by their offer make sure you get it in writing before going ahead.
- Location
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- Location
- Treorchy
- Reviewing
- Vodafone
- Date
- 2017-07-15
- Comments
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Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.
I getter better performance too from the router!
- Location
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- Location
- Truro
- Reviewing
- Vodafone
- Date
- 2024-03-25
- Comments
-
We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
- Location
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- Location
- Tunstall
- Reviewing
- Vodafone
- Date
- 2019-09-05
- Comments
-
It is really time and money wastingg company .
customer service is awful and broad band is too slow.
- Location
-
- Location
- TW2
- Reviewing
- Vodafone
- Date
- 2018-08-24
- Comments
-
Incredibly low quality from the start - miscommunication between internal departments, inaccurate information, continuous mistakes with the billing and a massive waste of my time on the phone repeating the unresolved issues again and again.
I would not try them again and certainly wouldn't recommend them!
- Location
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- Location
- Twickenham
- Reviewing
- Vodafone
- Date
- 2022-10-07
- Comments
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Signed up for Fibre 500. Given switch over date of 30 September. Wait in all day, nothing. Finally got through to customer service to be told don’t worry engineer coming today- total lie. Next day current provider stops service. Call Vodafone who day they need a multi skilled engineer to visit and they didn’t cancel previous provider. Called previous provider who told me yes Vodafone took over on 30th. Back to Vodafone , this time they admitted taking over the line. Waiting now for a site visit. No engineer been near property. On phone again to be told will update me on 15th! Two weeks with no internet. Having read reviews about speeds on here think I will cancel. They have taken my money with no capability to provide the service. Dishonest .
AVOID VODAFONE
- Location
-
- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2021-04-10
- Comments
-
Absolutely the worst broadband I have ever experienced, drops out constantly and fed up of having to reboot and input the password at least 3 - 4 times daily!
My advice to anyone is try another provider, I have cancelled and moving!
- Location
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- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
-
Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!
- Location
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- Location
- Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2022-01-02
- Comments
-
5GHz works but 2.4GHz only works if I am right next to the router and 2 of my devices are not compatible with 5G network. After many, many web chats, and timely phone calls, Openreach engineer call out (first one missed) many calls to tech team 2 and call backs from other people trying to fob me off with a booster. I finally got them to send a replacement router - this was like getting blood out of a stone. They just send you around in circles until the 14 days is up. If the new router still doesn't work then I will be contacting Ofcom.
- Location
-
- Location
- Tyne and wear
- Reviewing
- Vodafone
- Date
- 2020-05-29
- Comments
-
Gosh ! Don’t mean to be so negative but we’ve never had such poor everything from a broadband provider before. Customer service is terrible. The app is terrible. (“You are receiving speeds far below our standards- click here and we will discount your bill by 15%}. Except they don’t. It’s meaningless as you have to try and speak to their call centre to process this. Utter waste of time!The speeds are appalling. I have nothing good to add. Sorry. Avoid avoid avoid! Can’t wait for our contract to end.
- Location
-
- Location
- U.K. Gloucestershire
- Reviewing
- Vodafone
- Date
- 2020-06-30
- Comments
-
DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.