1,510 Customer Reviews over 38 pages
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
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The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.
- Location
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
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Worst broadband ever, don't touch, slow, sluggish and constantly drops signal, beyond a joke, if you don't believe me just Google Vodafone broadband dropping signal
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-07-03
- Comments
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Worst customer service, cut me off for not paying a bill, with no communications at all, 4 days BEFORE the bill was due, according to their own text!!!
Would not recommend.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2018-05-25
- Comments
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Failed to switch my broadband correctly. Paying £42 to BT instead of the £25 promised. Vodafone blame BT even though they share the same network. They said they will handle the switch but in the end blame the customer. Useless service, lies and contradictions. Never again.
- Location
-
- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2020-06-22
- Comments
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Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
- Location
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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Poor quality customer service:
Asked for a home move the line doesn't get moved at all. This then meant another months wait for it to go through after the move in date. This is particularly bad if you're working from home - in my case I had to delegate to a mobile internet hotspot with another provider for an extra £30. Not only that when they did the home move they force a new contract on you which means you're locked in with them again for a fresh contract length. To exit the contract you have to pay the entire cost of using the broadband for the remaining term.
Lines are usually very busy if you want to report any issues of which they're are usually many.
Poor quality line:
Broadband quality is very inconsistent sometimes it just cuts off intermittently. This is not a WiFi interference issue either WiFi packets are consistently echoed back from the router.
Sometimes the entire line goes down for a day in this situation I then have to delegate to the mobile hotspot.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2021-12-01
- Comments
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Constantly dropping since I moved to this area, they told me I need a new router which may help, but only if I sign up for 18 months.... a VERY long contract for something that "may" help. Tried to cancel today and they refused flat out to let me as I failed security. Told me if I cancel my DD they'll put me into bad credit. I'm not trying to access any financial details, just to stop paying for inadequate service. Bunch of jokers. I now have to load ID into their system to prove who I am so I can cancel... means at least 48 hours more stuck with them.... I wonder why the system is so impossible - there's only one beneficiary here!
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-02-13
- Comments
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Rubbish. Router randomly reboots every few hours. Cancelled my contract & asked for a line takeover which I was told was done by CS - but CS put through a complete cancellation, meaning I lose my line & Number! Now in a dispute & prob going to need the ombudsman to sort out. AVOID AVOID AVOID
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-06-19
- Comments
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I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2022-01-28
- Comments
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I was told Vodafone was good for fibre broadband but my experience is not great. When my install was complete the range of the router was very poor and worse than my previous old modem. Additionally it cannot cope with multiple devices and speed drops noticeably when streaming tv. Their online chat bot is rubbish and if you do get to an advisor they are unable to help much either. I really wouldn't recommend this provider. No wonder they have to offer cheap deals to get customers.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2018-01-14
- Comments
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Got a speed problem or similar? Go to the BT Wholesale Speedtest.
Run a complete test don't stop until it is finally complete all pages about 3 or 4 of them in total.
Do the test again and again until it shows true low speeds you are getting. Sometimes it won't show correct true also.
It will and you then have proof of your connection. Next read and copy exactly what it says on the final page it will make sense when you are there.
This will fix all speed problems and is the only know valid way to do so today for internet problem issues.
Always make sure your setup is correct wiring and all. Go as far as replacing phone socket to router wire if have one also. So you will not be charged for any problems you may have.
Make sure router is set exactly as customer service scripted call will tell you to do when call ISP.
* IMPORTANT * IMPORTANT * IMPORTANT *
Make sure you test using only wired connection. Not using WI-FI at any time for any test. Since WI-FI can be an issue. Test first with wired connection yourself with WI-FI totally disabled (turned off) in the router. Failure to do this may cost you if found later a WI-FI issue.
As long as the speed is correct. The Speed problem with WI-FI will then be known. Ask ISP if router has known WI-FI issues if not then buy and install your own router. Ensure it is a router that has been tested by OpenReach do internet search for OpenReach Router Tests or ask ISP before purchase or use another router. If use another router you should be able to do so using connection settings from current router including logon details etc.
This is the best way forward to correct Speed and Line problems. Don't assume it is always the ISP or network issue know it is not an issue with your router and wiring.
ISPs will no doubt read this and may try use some of this against you such as above. But with details here there will be no doubt where problem lies and what you do about it. This is all simple ABC.
If you still have a problem then use the 30 days and get rid of the ISP. Do tell others of your issue here. Then will have a more complete true picture of UK ISPs.
I have rang Vodaphone and I would agree what some of you have said they are incompetent and unskilled. Vodphone problem begins and end with it's staff and in-house staff structure until that is fixed steer clear of Vodaphone for anything.
Problem for any company old staff always hold onto old ways any newly trained staff will be turned by old staff ways soon after 'old rot remains'.
For any company it is not worth spending any money on new staff and training them all the new ways. Unless any company clears all old staff from top down first. Not until then will any company evolve to be better than they were previously. This basic ABC applies to any company anywhere.
Finally the Ombudsman Resolution etc for UK Broadband. Pitiful incompetent mainly because the rules they use have huge loop holes in them.
Like this have a problem ISP then deletes to make them good Ombudsman only knows what ISP send them. Anything that has been deleted even if temporally. Is never seen by the obudsman so they will never know the true picture. How many people will have ability to record all their calls to ISP from home phone. Call with a mobile then always record all calls to ISP you never know when you need them to prove to ombudsman complete details. In doing so ombudsman may then fine heavily such bad ISPs. This loop hole is well known in industry but is not known by the public.
5* stars for this info. This info should be everywhere on this site and always easily seen. I post this nowhere else lets see how intelligent the site owners are with this information. Maybe someone should copy it else where also to other sites.
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-11-09
- Comments
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Avoid this company at all costs! I'm disabled and they've hounded me for money I don't owe. They've spoken to me disgustingly, treated me like dirt...Nedd I say more. All they care about is money and they don't care who they hurt in the process. I was told to take equipment to a shop because i waited nearly 2 weeks for a return label which never arrived. This was just a scheme to get more money. Bunch of inconsiderate morons who prey on the vulnerable and disabled. Stay Away At All Costs.
- Location
-
- Location
- uk
- Reviewing
- Vodafone
- Date
- 2017-11-02
- Comments
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Cartload of monkeys - crooks and thieves. Avoid like the plague.
- Location
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- Location
- uk
- Reviewing
- Vodafone
- Date
- 2022-01-31
- Comments
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couldn’t write a worse review if i tried but unfortunately my brother was sold into buying it as it was cheaper than BT , it’s cheaper for a reason , nothing runs at a sufficient speed nor does it stick to its 60mb promise , if you ask me , stay clear
- Location
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2019-09-24
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-03-14
- Comments
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Broadband speed NEVER reached guaranteed minimum in 18 months. Agents just read from script so are of no use. Thought when Vodafone launched a broadband app things might improve, it doesn't work. So when choosing a broadband supplier don't be fooled by the speed promises (its controlled by the line to your home), just go for the cheapest.
- Location
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- Location
- Unhappyland
- Reviewing
- Vodafone
- Date
- 2020-11-02
- Comments
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used over a dozen providers over the years, plug and play...not vodaphone....
now I have to supress my anger and contact them, moving to vodaphone was a very big mistake even the default passcode is more annoying than the norm.
- Location
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- Location
- United Kingdom
- Reviewing
- Vodafone
- Date
- 2020-12-22
- Location
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- Location
- upholland
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
- Location
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- Location
- Upholland West Lancashire
- Reviewing
- Vodafone
- Date
- 2018-02-27
- Comments
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I'm coming to the end of my 18 month contract and I am so glad. I have had constant issues with my broadband speed and when it went down completely I found the customer service and response time very poor.
I know it cheap compared to the major providers but if you want a reliable service I would not recommend Vodafone.
I was promised a similar service to my previous provider plusnet but this has proved not to be the case and I will be switching back in a couple of weeks.
- Location
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- Location
- UXBRIDGE
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
- Location
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- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
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Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
- Location
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- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2020-12-16
- Comments
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The level of customer service at Vodafone kills any benefits from any service they have. You can easily ruin your day and waste your energy and get nothing done. Add to that, I have been charged for full two months for a service that I cancelled during the first 14 days, and never manage to get my money back with their customer support!
- Location
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- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2019-08-27
- Comments
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Customer service is terrible especially the phone operator which takes ages to get through because it keeps asking "Tell us in a few words what your call is regarding". When you explain it it replies "I'm sorry, I didn't get that..." - drives you mad. Then the callers don't seem to understand what your issue is and are inadequate.
I had an issue at the end of my contract when I switched to a new supplier which was no fault of my own and Vodafone would pass left right and centre to another person, and even told me to call the new supplier and few times. All in all, I had to call them 7-8 times to sort out the issue and will be writing a complaint to them.
Broadband speed is fine, WHEN IT WORKS. Almost on a daily basis broadband won't work for a few minutes (sometimes longer) and will disconnect you before coming back on when you are expecting a constant uninterrupted service.
Don't fall for the "cheap" price. It's cheap for a reason
- Location
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- Location
- Vale of Glamorgan
- Reviewing
- Vodafone
- Date
- 2022-03-01
- Comments
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Lied to by sales person junk, rubbish unusable most of the time!!
- Location
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- Location
- Ventnor, Isle of Wight
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
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I have never had a good internet connection. I am currently with Vodafone and my connection has got a lot worse over the last few weeks. Today my speed is about 9.6Mbs. It has been as low as 7 or 8Mbs. At peak times I cannot get on the internet at all. Even when I make a connection, I am often timed out because the server does not respond quickly enough. Vodafone have tried to help me, but no lasting improvements have been made.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2022-02-19
- Comments
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changed to vodophone wish never had , total nightmare from beginning, enginner drilled through wall causing massive flooding in my bedroom i was supposed to be connected 26th January this didnt happen until 10 days later ,Icomplained and was offered 40 quid refund , still not paid nor have they send adaptor for my landline , fed up of having to constantly chase them impossible to get through .Honestly save yourself heartache wishe i had stayed with john Lewis worst service ever
- Location
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- Location
- wakefield
- Reviewing
- Vodafone
- Date
- 2018-11-30
- Comments
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promised 55mbs , after 5-6 oclock till midnight down to 2-3mbs . customer service is a merry go round of people reading from a script who all say the same thing. far to many layers to actually get to the person you want. spent more time on phone either waiting in ques or being passed to someone else, who would then tell you to do same thing. and if you email complaint if you have not got vodafone number it wont send. so atfer 10 calls ,an engineer visit who said nowt wrong with line . im off to pastures new. dont touch with barge pole. look at vodafone community first.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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I can't even describe the Vodafone broadband it's awful you can use it only for 6 months and the bin it and look for a different provider as your speed from 70mbps drop to 1.7mbps and when you contact support your speed will go up to the right speed for a few minutes and the support team will say we test your speed and it's look alright then when you exit the chat your speed falls agan to 1mbps.
Finally never waste your time just do not even try it.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
- Location
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- Location
- wakefield
- Reviewing
- Vodafone
- Date
- 2018-04-25
- Comments
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Had it for four weeks and never worked. Had to ring every day for two weeks and make a complaint before someone told me the truth that it would take 2-3 months to be fixed.
They have oversold the capacity they have so in some cases all their customers that are connected to the same street exchange get very, very slow speed. I left and I am now very happy with now tv as it's just sky for less money.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2018-02-20
- Comments
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I joined Voda fiber after leaving Sky fiber for the cheaper voda prices. The exchange turned out to be oversubscribed by nealry 2x which meant between 5 and 11 evening times, my internet would always end up crawling to 200kpbs (4 times faster than dial up). The link at the exchange still hasn't been upgraded and I'm still, 3 months later, on slow connections in the evening. Didn't have this with Sky. And no choice but to wait for open reach to upgrade the link, which is a woefully slow operation. Sky Fibre was the best internet I'd had and leaving for this is painful.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2023-06-27
- Comments
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Customer service for installation non existant, CityFibre is contractor, Vodafone say have no control over them, not Vodafone problem for damage to my property,(their contractor)!! surly and incompetent installation team,damaged pipework, cable exposed above surface in garden,still trying to have issues resolved 3 months later, both Vodafone and CityFibre not interested, would not recommend, CityFibre shockingly poor quality, and using untrained kids to do installation work with absolutely no respect for customers property.
- Location
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- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2017-10-03
- Comments
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Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
-
Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company!
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2021-10-29
- Comments
-
Unable to access certain websites. Despite online support from Vodafone technical support, this matter could not be resolved. Tried switching off all content control and this still didn't work. Decided to switch providers within the 14 days from account opening to another provider and this has resolved my issue, websites can now be accessed.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2019-09-19
- Comments
-
Should have read the reviews before joining vodafone broadband... 4 days without internet.
Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off.
Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t.
Also they have immediately over charged me by £19.50.. they’re good at that.
So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone.
As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2021-11-29
- Comments
-
Just tried ringing Vodaphone on their 0333 number. Was holding for 27 minutes listening to recoded messages & music before actually speaking to anyone. Then, when I did speak to Customer Service I just could not understand her! I gave up in the end.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2018-05-15
- Comments
-
All references to 'lies' below are my honest opinion based on my experiences, I have used the term as I believe it to be the most accurate description. I repeat opinion rather than fact, for legal reasons.
In our experience Vodafone Broadband, drops out a lot, does not reach the promised speeds, has dreadful ping times and when you contact them they appear to lie to you, then appear to lie some more and never so much as bother responding in the way requested (The lies I refer to relate to their reason for low broadband speeds (less than 15mbps when our line is capable of 60+mbps)
being broadbandd wireless interference stating I was too far from the router despite being plugged in via ethernet, that to allow a third party router would result in their licence being withdrawn, that because their router stated 59mbps all other measurements (which, moneysupermarket, uSwitch etc broadband speed tests were wrong) and that they would call or email in response as requested - all untrue, you can decide if untrue statements are in fact lies or if I have misinterpreted these, you decide.
Not once did they call me on the number the call was requested on or reply via email - they did call my partner's phone despite specifically being asked not to - way to go - excellent display of listening and complying with a request from a customer.
Oh and try buying a router of your own to use (in our case for enhanced parental controls), good luck with filtering through the seemingly pre prepared scripted lies relating to that. (Really would this result in their 'licence' being revoked - seriously!!) If so why have they not lost it when their own forum is littered with how some customers have managed to use third party router (try typing in searches about using third party routers on vodafone to see for yourself)
If I could escape the contract and go elsewhere for a higher the cost I would do so without a second thought.
If you want awful service go for it otherwise go elsewhere.
Poorly trained staff, seemingly pre scripted untruths - the most truthful response I have had is that they can't help - I suspect that it is more won't than can't but that part is also opinion.
Vodafone gained a broadband customer until the end of the contract but will almost certainly lose our business plus my partner's mobile business and there is no chance I will use them when I am looking for a new mobile provider in the next few months.
Vodafone have effectively made a great case for me to use a different supplier - perhaps they should get commission for that.
Way to go Vodafone - oh and I also reported their speed guarantee advert to the ASA - the response being that Vodafone are already under investigation for that, the outcome of this is not yet known, at least by me. ( Not just us noticing an issue with this then)
Again, way to go Vodafone, why not just cut me off and keep taking the money as it's about the only base not covered so far in terms of destroying any trust I had in them.
One thing is they, after some complaint, applied a 15% discount we did not ask for although I had complained that their router appeared to overstate the speed presumably to avoid giving the discount for speeds below the guarantee, all we asked for was what we paid for being the broadband speed - which Vodafone stated that BT confirmed not to be possible despite the speeds having been provided with our previous supplier also using the openreach network (another seemingly in true statement via Vodafone), I suppose the discount is small consolation.
Well there you have it, speeds way lower than our previous supplier, frequent drop outs, refusal to allow us to use a router with enhanced parental controls, customer contact littered with seemingly untrue statements, awful ping times and failures to so much as follow simple customer request to correspond in the way requested.
I'll get the above won't appear in their next advert.
Did I mention the above has produced unhappy customers?
- Location
-
- Location
- Wallasey wirral
- Reviewing
- Vodafone
- Date
- 2017-07-04
- Comments
-
Worst broadband we have ever had , always switching off I've had to increase my data for my mobile because I've used so much data at home
When i should be connected to
Wifi absolutely horrendous stay well
Away
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.