3,590 Customer Reviews over 359 pages
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- Location
- Rotherham
- Reviewing
- BT
- Date
- 2015-01-18
- Location
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- Location
- Newdigate
- Reviewing
- BT
- Date
- 2015-01-18
- Comments
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ZERO STARS: Why would anyone consider joining or transferring to this totally incompetent lot? If you're thinking of either don't waste your time or sanity unless you're a complete masochist!
I placed an order 33 days ago, paid line rental in advance, had a commitment an engineer would be installing the equipment and have had the run around between their 'back office teams' trying to tell me they are unable to 'find' my line. All this despite the fact I've told them over the phone repeatedly the 2 numbers previously used. They cancelled my first order without even telling me, promised me calls to be returned within 48 hours and at no stage did they ever return the calls forcing me to pay over £20 in paid calls for being penalised by their totally unprofessional and inept call centre staff. I demanded escalations and got flogged off between various back office staff who struggled with some of the basics of English let alone who knew the procedure to deal with situations like mine. 33 days later I'm now left with having to resubmit a new order and wait in line. Totally pathetic! Unfortunately there are no other providers in this remote area otherwise I'd have given up ages ago. Do yourself a favour - avoid like the plague! Mr Patterson you have a very serious problem and need to listen to your consumers. My complaint is being forwarded to the top level and I personally hold you responsible.
- Location
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- Location
- Herefordshire
- Reviewing
- BT
- Date
- 2015-01-18
- Comments
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Would avoid in the future just for the sake of their customer service. After nearly a month of problems, and two weeks without any service, we're finally up and running with no problems (fingers crossed). Their customer service is despicable, I think I spoke to upwards of 50 people before getting our issues resolved (we moved back home and brought our service with us, they cut the old service at the house off before telling us it would be a month before the new one would be live!).
If you have no problems then I'm sure BT are fine, the broadband is good (although sometimes a little patchy when a lot of people are using it) and the phone line is fine.
I would avoid at all costs just because of their customer service though, the most appalling company to have to deal with.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-01-17
- Comments
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Do not choose bt the packages are expensive compared to other phone and broadband providers.The Internet broadband was at okay speed at first and then in a couple months became slow.Just remember any call out for faults they charge.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2015-01-16
- Comments
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Horrific customer service
Passed to India, sheer waste of time....
Hate this company
- Location
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- Location
- Hamilton
- Reviewing
- BT
- Date
- 2015-01-15
- Location
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- Location
- Lincs
- Reviewing
- BT
- Date
- 2015-01-14
- Comments
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Predictably Appalling, useless Help Centre. Multinational monopolist so why would they care. Run by brainless morons with Degrees but no idea how to run a business involving real people. You can't possibly expect anything else from a company that only cares about money and their share price!? (No doubt they'll pay some overpriced idiot PR firm to make them seem more 'human' soon!!?)
Relentless password resets, shocking Indian Call Centre. MOSTLY LOUSY AFTER SALES SERVICE
(I wonder if there any human beings left in the world running Global companies?)
- Location
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- Location
- Shenfield Essex
- Reviewing
- BT
- Date
- 2015-01-13
- Comments
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Useless - I think I have spent over day on the phone transferring between departments to get my blasted broadband to work. Every call has lasted about 3 hours and all asking the same questions again and again. My broadband works sporadically and is soooooo slow. BT engineers don't turn up for appointments after you've taken the day off work. If you can get someone else, try them unluckily for me I'm contracted until the summer which I will spend in Costa using their Wi Fi as mine is beyond useless.
- Location
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2015-01-13
- Comments
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BT has been nothing but trouble from Christmas time this year. While everything had been running fine for about a year, we developed an unknown fault and our speed disappeared. Calling residential customer services is like entering into a Monty Python sketch. I have been told incorrect information, reassured excessively that they would fix all my problems and my problems would never come back, begged by them to accept their help when I complained that they were not resolving my problem (this was very unusual), and told I have no problems and everything was ok. They rang me back at inappropriate times (close to midnight walking everyone up), told me they found a technical fault, and when I asked them to explain this, they said it was a technical fault, and when I further asked them to explain it, they said they could, but it was technical. While I am not trying to return a dead parrot, and instead, just have my broadband repaired, I have gone around and around and around and around in circles, and my broadband is still rubbish. They are fine when things are working, mainly because you do not have to interact with customer services. Once things go wrong, they go from bad to worse very quickly.
- Location
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- Location
- Finchley
- Reviewing
- BT
- Date
- 2015-01-13
- Location
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