3,590 Customer Reviews over 359 pages
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- Location
- Keighley
- Reviewing
- BT
- Date
- 2014-04-03
- Comments
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Fail to understand how a company this remote from it's customers, and expensive still exists. May as well be Bangalore Telecom, and why is it only when We've had enough and leave are they suddenly interested and the ability to deal with someone feigning empathy and caring comes in to the equation. Never again. Too expensive and too lacking in caring and customer service. Now we have left, somehow they say we have placed an order for 12 months telephone contrct, which we certainly did not. The explanation behind this when we contacted them made no sense and i'd question the legality, never mind the morality behind it. Never again, even leaving them is like getting rid of a bad smell that hangs around
- Location
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- Location
- Keighley
- Reviewing
- BT
- Date
- 2014-04-03
- Comments
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Incredibly rude and unhelpful customer service, extra charges for services I was told would be free. Cannot express how much you would be better off with any other company. I joined them because i wanted broadband for my children s school work i also got land-line, they joined me with no problem but after the first month they got the bill and when they'd received the bill they suspended my broadband and land-line for 2 weeks, caused me so much trouble, id advised any one with children to never join BT because its a completely terrible service!
- Location
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- Location
- Dorking
- Reviewing
- BT
- Date
- 2014-03-31
- Location
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- Location
- Midlands
- Reviewing
- BT
- Date
- 2014-03-25
- Comments
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Customer service is abysmal. They signed me up for packages that I did not request THREE SEPARATE TIMES in twelve months. Contacting them is a nightmare so I presume they think most people will give up and accept the unasked-for charges. Their support staff seem to not care one jot. A deceitful firm in my experience.
- Location
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- Location
- Ilford Essex
- Reviewing
- BT
- Date
- 2014-03-25
- Comments
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Dont bother with infinity, the service is awful, the line drops all the time. In 6 months I have called the tech team over 30 times, had more than 10 engineers who fix the so called problem and 48 hours later the same problems occur. Slow wifi, dropped connection or no connection. Customer service is non existent, impossible to end contract even when service is no good. Please, i beg you, go with Virgin
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-03-25
- Comments
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Absolutely useless and unprofessional company.
I was moving into a property and needed broadband working as soon as possible due to work requirements, so I called over two weeks in advance to make sure everything would be set up in time.
Received a call from a bored sounding women two days AFTER the date I'd been assured to tell me the service would be ready in another ten days. When I tried to complain I got cut off.
Called back, got through to a bloke who obviously did not care in the slightest, and was informed my service was delayed because the previous tenant told them they couldn't stop the service yet. Why the previous tenant had a say on my service I still do not know.
Asked for broadband to be turned on the same day as the phone line, was told it's not possible. I work in networking, it's definitely possible and only takes a couple of minutes to do.
Said I would like to cancel my order due to the poor service and received a happy "ok". No apology for bad service, no compromise on delivery times to get me to stay, nothing.
Shockingly bad customer service from start to finish, false information provided, no form of reparation or compromise offered, all-round unpleasant to deal with.
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2014-03-17
- Comments
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Would like to comment on reliability and speed but have been waiting over 6 weeks for them to even get a phone line connected. Hope their broadband is quicker than their engineers. Getting through to customer services is a nightmare, kept on hold for ages before being answered, obviously on my mobile phone. Rubbish service!
- Location
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- Location
- Ashton Hayes
- Reviewing
- BT
- Date
- 2014-03-13
- Comments
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Beware of BT. I live on my own and I have had no phone now for over two weeks. They text you with an appointment and then they do not turn up. The staff do not tell the truth to customers. My health has been affected by the way they have dealt with me. Sadly I have lost my mother unexpectedly and she was on a 24hour care system whilst I worked full time so that I knew she could get help if she needed it . Yes they will leave people without contact before they will fix the problem. Terrible firm to deal with even if you pay your bills by direct debit. Papers here I come with my story.
- Location
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- Location
- North Dorset
- Reviewing
- BT
- Date
- 2014-03-10
- Comments
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Originally swapped from a poor broadband service provided by Orange which was unreliable and slow. BT offered a 'professional service' with the home hub 3 which professed to not disconnect at every opportunity, sorry to say we are lucky to get 15 minutes of uninterrupted broadband over the day. Technical assistance from BT's 'technical' department MIGHT be good if English wasn't their second language, infuriating at best and equal to our previous unreliable and slow Orange service.
As a note the free BT sport isn't supported on our smart TV so had to pay to view the so called free package only to view Moto GP, if you're a sad viewer of overpaid footballers you'll be in your element, boring football and more football, another poor service.
- Location
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- Location
- Adlington
- Reviewing
- BT
- Date
- 2014-03-09
- Comments
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Horrendous"service". No broadband for 2 weeks. Constant phone calls to try and get it sorted. Promises of "some one will call you back". Believe me - that never happens. Been on now for 3 days and told Im going to exceed my allowance. Worst decision I ever made to move to BT. DON'T BE TEMPTED. JUST DON'T DO IT!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.