3,590 Customer Reviews over 359 pages
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2014-05-23
- Comments
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TV crashes alot and is slow to respond to the remote control. My broadband is not working and I have have been told that an engineer will come out in 12days time...12 days without broadband that I need for work/business terrible service. And if they decide its was my fault in anyway they will charge me £129 for the call out..
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-05-22
- Comments
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Worst service ever never sign with bt ... Is the slowest speed ever customer service very bad ... I do not recomended bt to no one ... I have been getting 0.3 download speed for ages phone to complaint and after 10 calls they decided to send me a enginer and then charge me £130 without sort the problem out ... Is ridiculous never again
- Location
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- Location
- coventry
- Reviewing
- BT
- Date
- 2014-05-17
- Location
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- Location
- Seaham
- Reviewing
- BT
- Date
- 2014-05-16
- Comments
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THE WORST SERVICE EVER. I installed a new line with Infinity Unlimited Weekend calls and calls abroad. It took them nearly 2 months to turn up and install my landline. They charged me nearly £200 in installation, activation fees and first month of rental and sent me a letter that my service is up and running. When I started calling abroad they sent me a bill for another £200 for international calls. I contacted them stating that it should be free of charge but they said that the service had not been activated and it takes up to 5 weeks to get it active, in the meantime I had to pay standard tariff. My brodband speed should have been close to 30Mb but it reached max of 0.9Mb. They blamed line filters, their engineer came and replaced them charging me another £43.80. The speed remained the same, when I phoned them they told me that I probably have a virus (I have Mac) and tried me to sell antivirus for windows, also to install newest updates from Microsoft although it is Apple. At the end I just resigned being charged another £86 for eraly exiting fees and installed a new VirginMedia line. I WILL NEVER EVER GET ANYTHING FROM BT
- Location
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- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2014-05-16
- Comments
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BT's customer service via its overseas call centre is truly atrocious.
They are completely lacking in empathy or understanding when there is a problem.
That could be partially offset if they could do their job, but they can't diagnose - never mind solve issues.
Worse still their complaint handling at the overseas call centre is laughable.
Not only do they fail to phone back - on the day or time they themselves set - but when they do eventually contact you expect to be merely quoted unhelpful and generic drivel along the lines of "our BT standards say...."
BT stance - via these call centres - even where there is clear evidence of financial loss due directly to their failures, is to weasel out of any responsibility.
The new BT slogan should be "BT broadband - with added choice" ...you pay BT and when its service goes down you get to choose and pay for cellular broadband whilst BT try and sort out their own mess.
- Location
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- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2014-05-15
- Comments
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Living in a rural location means I can accept slow speed. However, BT's customer service (from their non-UK) call centre - when something goes wrong - is atrocious.
They are unable to diagnose, never mind resolve, issues.
Furthermore, they don't phone back when they've arranged to and refuse to even consider compensation - even where there is documentary evidence of financial loss.
They're abusing historic goodwill and relying on customer apathy.
- Location
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- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-05-15
- Comments
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The product is fine from BT no technical problems over the 12 months, however their sales team and customer service team communications and billing systems are the worst I have ever came across.
I bought a bolton package when I signed up with BT that 12 months later they tried to re sell me the same one and advised I never had the package, there over complex time consuming billing system for BT phone calls and separate bills for Broadband is a joke, no simplicity the sales agents need to attain at least should be recruited with some listening skills, one costly problem led onto another, leave BT go with premier calls I halved my bills over night, BT are an expensive, overpriced
- Location
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- Location
- Flintshire
- Reviewing
- BT
- Date
- 2014-05-13
- Comments
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All I want is to receive a basic service and pay the correct amount each month. I have never had an issue with other companies, but BT can't seem to handle it without messing up. I have never, ever been billed correctly.
Getting any sort of assistance is near impossible. After spending half an hour navigating their menu systems and even longer being passed between various departments, you might be lucky to speak to somebody in the right team.
Unfortunately, the staff in their call centres, whether based in the UK or overseas, are the rudest and most obnoxious people that you could ever experience. When an issue gets difficult to resolve, they simply hang up and pretend that the call dropped.
Their complaints team aren't any better either. You are lucky if they offer a meaningless apology. They can't offer any recompense for the time, cost, inconvenience or vexation of having to spend hours and hours on the telephone resolving their mistake. They'll make promises and then retract them within a few hours. Several of the advisors in their Executive Level Complaints team feel that it's appropriate to scream and shout down the phone and then hang up.
As they are such a large corporation, they seem to think they are above the law and don't have to abide with Ofcom's regulations. I have now referred two complaints to the Ombudsman, at BT's expense, and luckily I am in the process of moving suppliers.
Gavin Patterson, you should hang your head in shame. Your company has fundamental issues and it seems to be getting worse.
Never again.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2014-05-13
- Comments
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BT service is the worst ever experiences in my life. They messed up the order twice,i had to make several calls, and when you ask to talk with the managers the line drops... they took me money and they refund me back weeks later. They makes a lot of problems and mistakes and the foult is always of the customer. Broadband speed is not as expected and the service is always failing. I have to contact them at least twice a month to check. I will now move to sky they told me is much more reliable and customer service is able to manage queries.
- Location
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- Location
- Bath
- Reviewing
- BT
- Date
- 2014-05-12
- Comments
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I have always had my home internet services from BT and it's safe to say they have been unreliable at best.
I have never had any issues with customer service but actual broadband speeds are absolutely atrocious. The highest speeds I have ever received are 3mb/s and that is on an extremely good day.
Speeds are inconsistent and sluggish and something I have noticed happening regularly is the sudden dropout of all internet access at all times of day.
If you're interested in gaming then this is definitely not for you. LAG is the only word to describe it.
If you have access to BT Infinity then I'd maybe suggest going for that if you're still interested in choosing BT. But, if you live in the same area as me I would advise you avoid BT.
A quick note on landline prices. BT phone bills that come quarterly and don't include unlimited calls can become extortionate. The amount's my mother has had to pay are absolutely ridiculous and I have finally changed our provider so hopefully things will vastly improve.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.