3,590 Customer Reviews over 359 pages
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- Location
- Stuminster Marshall
- Reviewing
- BT
- Date
- 2014-08-03
- Comments
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Speed is simply pathetic. Last month it jumped from Less than 5 mb to over 14mb; that was brilliant now it's back to the same old bt bad service at below 5mb.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-08-02
- Location
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- Location
- Bow
- Reviewing
- BT
- Date
- 2014-08-02
- Comments
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Is BT slowing customers' broadband down on purpose to force us to upgrade? After being nagged by phone calls from BT prompting me to upgrade, I turned them down as I do not want to be tied to a 2 year further contract. Coincidentally, their broadband service has got worse in the last week.
- Location
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- Location
- Northampton
- Reviewing
- BT
- Date
- 2014-07-28
- Comments
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I've had problems but worse is my son's experience. He ordered a BT package for his new house and was promised it a week ago. He stayed in each day but it has not arrived. Every day he rings them and is reassured it will arrive the next day. He now tried to cancel because they are not giving him a service but they say he can't, How come he has to keep his part of the contract while they don't keep theirs? Totally inadequate and when I move soon I will not sign up with BT again.
- Location
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- Location
- Staffs
- Reviewing
- BT
- Date
- 2014-07-25
- Comments
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I have been a BT customer since 1998. Not for much longer. Due to very poor customer service I have decided to take my business elsewhere. The package is overpriced, broadband often unreliable and the included email service is sub standard, unusable majority of the time and the spam filter is useless. They have barriers to their complaints process and refuse to let you speak to a senior manager. In the case of the complaint I raised about the broadband reliability and the poor email service I found that they did not follow their published complaints process. They do not engage in lasting customer relationships and loyalty counts for nothing.
- Location
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- Location
- aberdeen
- Reviewing
- BT
- Date
- 2014-07-25
- Comments
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For 7 weeks now Bt has striped me of i/c and O/g e-mails,cut-off my B/b and have sent scatty with conversations which did'nt appear to be understood,whilst all the time collecting each month money from my a/c.They have lost all emails for the last month or so!
Letters sent to the Chaiman, Ceo, but progress so far NIL.Yesterday he phone rang twice and on answering ther was no one there .Entry in log "we phoned but nobody was there" Sharp practice!!!
- Location
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- Location
- Derby
- Reviewing
- BT
- Date
- 2014-07-24
- Comments
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I am 82 years young and have just had the most awful experience with bt upgrade to infinity. They gave me connection dates which never were changed 3 times
Then there technical support team asked all kinds of questions which were over my head my son has spoke to them about asking me to take screws out of sockets and plugging things in I have know idea about I could have been seriously injured if I had taken a 240 mains socket of the wall !!! I have now cancelled my set up and will move to a more competent provider.
- Location
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- Location
- Ashford Kent
- Reviewing
- BT
- Date
- 2014-07-22
- Comments
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When BTMail started, I lost all my email addresses on MacMail, I contacted BT on 3 occasions and spoke to BTIndia.on all 3 occasions it ended up after they had read thru their sheets with failure. I have paid my line rental for the year so would lose this if I try to move to another ISP.
I was told it was a problem for Apple which is rubbish and that I should pay £35 and talk to them. Lately I got Sky TV and although I have Infinity it still takes up to 20 minutes to download a one hour programme if you try to do it at 5pm
I am waiting to see what they do next. Maybe it will be someone in the UK!
- Location
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- Location
- northern ireland
- Reviewing
- BT
- Date
- 2014-07-21
- Comments
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The worst idea my mother has ever had !! Bt youview box and broadband dnt work half the time the hub turns of every hour or less the demand players dont work andwe have had a tech person out every month since we got it in ! Every time u phone to get it fixed u cant understand the person over the phone and they are ignorant to you ! Bt is a useless ... that I have told everyone how much problems we have had and that I will never be working with again !!!!!!
- Location
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- Location
- Fowey,Cornwall
- Reviewing
- BT
- Date
- 2014-07-21
- Comments
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When using the broadband the service drops out frequently even when complaining to them. Then the telephone charges include items I have not asked for.
- Location
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