3,590 Customer Reviews over 359 pages
-
- Location
- Sealyham, Pembrokeshire
- Reviewing
- BT
- Date
- 2014-08-29
- Comments
-
Our bt wifi has never been very good, however recently it has got worse. I often need to reset the router to get my devices to connect. And when the do it is sometimes slow. I recently sent them an email but got no response, and so I have had to write a bad review. I am sorry it had to come to this, but you left me no choice.
Thanks for your time,
Callum
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-08-29
- Comments
-
The most appalling service i have ever experienced from any company. they should be made to pay back money which they rob from there customers.
i have had unusable BB and barely usable phone line on and for for 8 months. 20 or more calls to customer service and no further forward than day 1. they are criminals. will cancel as soon as contract ends and never ever use them again. DO NOT USE BT AT ANY COST
- Location
-
- Location
- Swansea
- Reviewing
- BT
- Date
- 2014-08-28
- Comments
-
I have been with BT for over 10 years and have upgraded to their "Fibre Optic" Broadband which isn't really fibre optic. We had a problem with our broadband diconnecting constantly which led us to the fibre optic "upgrade" to 40mb speed which is better than our previous 25mb. But back to this, we had several drops in our connection including our Landline being unusable due to poor installation for starters. The customer services "HELPline" Help being the word we would believe to be legitimate rescue. Were far from a helpful service being on hold before they answer for going on 16 minutes finally get an answer from a gentleman with a questionable name being "Lorraine" for some strange reason. Lorraine then went onto explain that it was clearly my fault although the final conclusion was an installation flaw where the tech that came out failed to finalise our connection on BT's end. But Lorraine the gender confused man was insistent that it was all my fault cheers BT. I now work for virgin media and as soon as my contract is up will be switching over or maybe will just pay for the hub to get out sooner had enough...
- Location
-
- Location
- Bucks
- Reviewing
- BT
- Date
- 2014-08-26
- Comments
-
Had to comment about the awful customer service and incompetence of BT, both Phone and Fibre.
First off I must say the product BT Fibre is not an issue, works fine only a few drop outs. But the Customer Service, wow how bad was that. At first we had to deal with India who couldn't understand me or half the billing issues, then when customer service came back to the UK, rather than get better it appears to have got worst. I am in the dying throws of changing from BT after year to PlusNet (who by the way have been great - take note BT). I tried to get BT to simply allow me to change to PlusNet, i.e. get a MAC code etc, oh no was told had to cease my service even after said I would need MAC code etc for PlusNet as would be going with them. No couldn't do that, later in week called again after talking to PlusNet who correctly advised that was wrong etc, was told this time whoever had done order before was wrong and that would sort it and gave me my MAC code (I trusted them -bad move), again when spoke to PlusNet they advised still unable to put order through even with MAC code. Another call to BT different person, then later call back from their person as she was telling me my date for ceasing etc had turned from sometime in sept to 29 august, again told by new manager that they had sorted the cease and set everything correct for PlusNet to do. So next PlusNet tried and got half way - i.e. it let the order start but was not fully confirmed. So checked again why PlusNet having issues today, they couldn't see from their end, so spoke to BT, first guy said and confirmed that Cease was back on after it was supposed to have been stopped and that wouldn't have internet and phone after 29th Aug. Another call to PlusNet and this time, who said explained why no confirmation on their order, so they cancelled and said sorry but you would have to talk to BT to get rid of cease and make into migration, which should be not an issue. Another call to yet another BT person this time somebody who deals with cancellation, who apologised but said in fact that after tonight I would have no Internet and Phone, not after 29th and that because was so close could not stop cease and could not do migration. sorry but that was all he or anyone could do, took a note of the fact that I have paid for my full month of August by Direct Debit and said to reference this when get final bill to get back any money already paid from 27th till end of August.
So through all this I get nothing from BT in terms tracking of my call (unlike PlusNet, where at least you get an email of your query and question), I get told one story after another - I am half expecting that internet is about to die any moment as I a writing this, no real apologises, no really managers who want to know at this late stage of your annoyance - nobody today would let me talk to manager even after they had talked to their manager about issue.
So stay well away from BT - they haven't a clue what is going on, they tell multiple stories and just don't care about their customers.
BTW - never mentioned all the issues about my billing from the start because it would just take ages. I think at this rate the amount of time I have spent trying to sort things out with BT, they should employ me and pay me at least it would then be worthwhile.
- Location
-
- Location
- Livingston
- Reviewing
- BT
- Date
- 2014-08-26
- Comments
-
Even giving a one is to much. The service I receive for 8month was 0.6 and this was from the very beginning I had to pay a engineer to inform me it was BT fault from exchange to house even then would not refund for bad service. Csr and managers spend our money to learn to be rude so have left and had to pay £55 for a hub that did not work adviced to send this back and I would be refunded ( you guessed it never happened ) stay away from BT if you have a choice
- Location
-
- Location
- Mires
- Reviewing
- BT
- Date
- 2014-08-24
- Comments
-
It is very slow and it only works in the room that the box is in and when it came to be installed they said it would work with 3 bats in every room and it only works in one room and also if you have 3 bars it's still slow but if you have 2 bars it dosent even work and that is very bad so please could you make an improvement kind regards and I don't mean to be rude if I am coming across rude I am very sorry
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-08-24
- Location
-
- Location
- Nottingham
- Reviewing
- BT
- Date
- 2014-08-21
- Comments
-
BT are the worst company I have dealt with for customer service. Many calls are dealt with off shore (and the line isn't very good - irony anyone?). It took over one month to connect my phone line and two months for broadband. The advisors are generally hopeless, lie and fail to get the problem solved. I curently have a broadband fault open. This should have been fixed by now but, having just phoned BT, they have failed to raise the fault correctly (what ever that means).
BT used to be a monopoly and they deal with customers like they still are. I will never be a BT customer again.
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2014-08-20
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2014-08-20
- Comments
-
I have experienced an ongoing intermittent connection with barely usable internet. Customer service is appalling - the constant hoop-jumping means that a solution is never achieved and the compartmentalisation of departments means that the company functions appallingly. It is shocking that such a manifest breach of contract is shrugged off by such a big player in the telephony market.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.