3,590 Customer Reviews over 359 pages
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- Location
- South Yorkshire
- Reviewing
- BT
- Date
- 2014-09-29
- Location
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- Location
- Eastbourne
- Reviewing
- BT
- Date
- 2014-09-29
- Comments
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DO Not get BT broadband speed of 0.5 download despite calling changing equipment etc now billed for 400 for breaking contract x Be AWare ripped off terribly
- Location
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- Location
- w2 3tp
- Reviewing
- BT
- Date
- 2014-09-28
- Comments
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Absolutely appalling service since recent change.. Spent a long time composing an email this morning as tricky only to have it erased for no given reason as timed out. Totally unacceptable.Any recommendations for better service. Can't be others worse.
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2014-09-28
- Location
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- Location
- London, Wood green
- Reviewing
- BT
- Date
- 2014-09-26
- Comments
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Call bt to get issues checked out, no phone, no internet and tv. Just stopped working with no changes made.
Send out first engineer, checks the line to the house. Yeah ok to the house, I don't check phone or internet connections in the house. You need to raise a call with bt to get the someone else to check those. marks the call as resolved.
call get case reopened, send out the second engineer a few days later, doesn't knock says no one is home with house full of people waiting for them, marks the call as resolved.
call get case reopened, send out the third engineer. Turns up and fixes the issue. no note were added.
call to try and find out what was fixed, say the fixed the phone, internet and tv by fixing the router and that the unit was incorrectly connected which was causing the issue.
Phone plugged directly into the bt socket still failed to work previously, but fixing the internet router mysteriously fixes the phone line. It's an out right lie, purely done to make £129 call out fee, not happy.
- Location
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- Location
- Bath
- Reviewing
- BT
- Date
- 2014-09-26
- Comments
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Horrendous experience with BT. Don't go with them. They said they'd give me vouchers when I joined. Didn't. Just phoned up - they have a recording of the guy telling me I can have them, and they won't give them to me or the equivalent of them?????? They lied to get the business, overcharge, and they are so so so unprofessional on the phoen. Don't trust a word they say. Go with someone else.
- Location
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- Location
- hertfordshire
- Reviewing
- BT
- Date
- 2014-09-24
- Comments
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Signed up for infinity broadband and my monthly bills went up from around £25 per month to £80 +. Apparentently wrong call package added. They are not interested in rebating extra money taken me. very poor and not going to encourage any customers to stay after the minimum period.
- Location
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- Location
- Nottingham
- Reviewing
- BT
- Date
- 2014-09-23
- Comments
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My broadband rarely works, it's been unusable for months and now my phone line has stopped working. bT have sent engineers out, it worked for a week, now it's a problem again.
- Location
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- Location
- skelmersdale
- Reviewing
- BT
- Date
- 2014-09-23
- Comments
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Frustratingly bad experience. Two appointments required to re-activate a line, and second to install broadband - arbitrarily changed by BT to two different days. Asked to be called when the engineer and told this was not possible. Waited in all morning for the engineeer to arrive but he was a no-show. Called BT and could not speak to anyone who could shed any light on the situation, merely put through to an automated message, telling me everything on track. Absolutely no way I could recommend this company, and can find no positive comment to make about them.
- Location
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- Location
- Shoreham-by-Sea
- Reviewing
- BT
- Date
- 2014-09-20
- Comments
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Joined BT from SKY last year because SKY was getting too expensive. Wish I hadn't!
I ordered the whole package with BT online at the end of September with one of their offers. Got an email confirming order. A few weeks later when should've been installed nothing happened and nobody turned up. They had lost the order which meant I had lost the special deal and price and they said (more or less) its hard luck!
I complained and eventually got the original offer and more with their top fibre optic broadband.
When it was all installed and up and running I couldn't believe that I had been paying SKY'S high prices for so long because the broadband speed was brilliant (for a short while) and the TV was just what I wanted with a few extra channels and BT Sport.
However, that feeling didn't last long! The BTTV box kept freezing between channels and had to be rebooted and reset every day. I had my 5th TV box about a month ago but and its still rubbish. The software has not been thought about properly and is not up to running the box.
Numerous engineers have visited checking everything but nothing has really been accomplished.
Fibre optic broadband started off good but then started dropping out numerous times every day. BT say that up to 10 'drop offs' a day are acceptable. Normally, that wouldn't have been that much of a problem but because BT Sport and the extra channels(SYFY, FOX, COMEDY CENTRAL ETC) are received over the internet, it means that these are unavailable until broadband is back up and running. It also means that if any of those channels are set to record during a drop out, then the recording fails! Many BT Outreach engineer visits later and 3 replacement Homehubs and the problem still occurs. Usually every afternoon for some reason.
I have spent tens of hours on the phone to BT support and have had a slight bit of compensation for one month.
A few weeks ago I decided that enough was enough and told BT that I wanted to be released from my contract because of their lack of service to me, and they agreed that they would not hold me to term but I would have to give them 30 days notice. I gave them that notice verbally during that telephone call and they said they would confirm everything in writing soon after. I then decided to join Virgin Media and agreed to an 18 month contract with their 'Big Kahuna' bundle.
I got a letter a few days later stating I would have to pay BT an extra £101 pounds because I was leaving before the end of my contract!!!!
I phoned them and explained that they had agreed to let me leave before the end of my contract but they said there is nothing on file about that. I then asked that they should listen to the recording of the phone call when this was agreed unless it had 'conveniently' been lost. They said that if there is a dispute with this and the recording had gone missing then the decision will go with the customer, so I will have to wait and see what happens.
I can't say that I would recommend BT to anyone after my experience.
- Location
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