3,590 Customer Reviews over 359 pages
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- Location
- Lincolnshire
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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Absolutely appalling customer service. House move has been a nightmare, disconnected too early, left without broadband or phone. Despite multiple complaints and escalations and promise of calls back. Nothing, and they have the cheek to continue to charge me for the service.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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Unbelievably poor service. Placed order two weeks ago, waited on Thurs for engineer to turn up. Didnt show, I phoned, BT promised to sort out and call Mon. By Weds still no call so I had to call back - SNAFU - nothing resolved. I hate BT
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
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Do not, I repeat do not take BT broadband… Customer service is non existent and I’m still waiting after 5 weeks of no connection. You get passed around, appointments are not kept and you feel you have to personally man manage every step of the process. You will spend hours on the phone all to no avail. I wish I would never have swapped provider.
- Location
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- Location
- devon
- Reviewing
- BT
- Date
- 2014-10-07
- Comments
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Dreadful, abysmal, our rich language doesn't have enough adjectives to describe these clowns. Avoid like the plague.
- Location
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- Location
- Northamptonshire
- Reviewing
- BT
- Date
- 2014-10-04
- Comments
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I recently asked BT to change the company name on 2 BT Business Broadband accounts we had with them. They did this for one of them (although the process was not simply, with lots of auto-generated emails confirming engineer visits etc. which were not required), but for the other account they just cancelled the phoneline and broadband completely. Any attempt by me to get them to look into this has been met by stony silence. Complaints officially submitted on-line, which were acknowledged by auto-emails saying how serious they take complaints, have had no response whatsoever. I used their 'complaint escalation' facility, and again have had no response whatsoever. If this is how they treat their business customers (bearing in mind we have had business accounts with BT for at least 9 years, and still have 1 business account with them currently), I dread to think how they treat domestic customers. I will do everything in my power to avoid buying any service from BT ever again, and advise everyone else to avoid them like the plague.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2014-10-02
- Comments
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The worst customer service ive ever had. Will not accept its their problem for my poor speed and dispite watchdogs show will not let you leave, see you in court bt.
- Location
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- Location
- Chertsey
- Reviewing
- BT
- Date
- 2014-10-02
- Comments
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I was with Sky broadband and decided to move to BT for 12 months as it was on offer for the same cost and I'd have BT sport included.
The reliability and signal strength of the router they so proudly advertise on their adverts is terrible. It has where near the range of my previous Sky router and drops connection. BT give you a 14 day cooling off period to cancel their services. The problem is it took over 14 days for the switch to take place from when I placed the order. Therefore I didn't know how unreliable their internet was until it was too late to cancel.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2014-10-02
- Location
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- Location
- NOTTINGHAM
- Reviewing
- BT
- Date
- 2014-10-01
- Comments
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the customer service really is appalling. i have used sky and virgin before who have both been very accommodating. bt customer services are rude and will do nothing to rectify problems or address issues. it is like talking to a brick wall. they keep repeating the same thing over and over again without making any inroads or compromises. its either their way or no way. i will never use them again!
- Location
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- Location
- Devon
- Reviewing
- BT
- Date
- 2014-09-30
- Comments
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Absolutely shocking! DLivery didn't turn up. Engineer didn't turn up. Left without Internet and tv for two weeks. Charged for those two weeks! Was told to wait in for another delivery, still didn't turn up. Engineer came. I was told I would not have to pay for delivery and engineer but they put it on first bill which totalled at £90....should have been around £30!
Was told I would have compensation of £55 and this we agreed could go straight into my bank. They did put the money in...then added it on to next bill!!!
Cut me off during bill dispute. Finally they agreed that after I had paid an unbelievable amount of £112 for two months that I owed nothing more. Cancelled direct debit as they kept taking money on I agreed dates. Finally set up new direct debit when they agreed all would be as it should. Less than two weeks later they demand another £65, contacted them again to sort...hours later it was agreed I did not owe the money that all would be fine. I have been cut off again because the £65 has not been paid!!! Absolute joke!!!! They will reconnect me after loosing 48hrs of connection but not reimburse the days I've been without!!! I have been sent round in circles continually in less than 3 months!!! Spending approximately 24hrs on the phone to BT and wasted 3 days at home waiting for them to not turn up.
- Location
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