3,752 Customer Reviews over 376 pages
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- Location
- Redhill
- Reviewing
- Plusnet
- Date
- 2015-08-20
- Comments
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I choose PlusNet because they were supposed to have outstanding customer service. Well as good as you can get for an ISP. I have had nothing but problems with their CS team if you can call it that.
The online department are rude, waiting times to get through on the phone are ridiculous.
They take a payment from the wrong month and then punish me because of their mistakes. They even own up to it being their mistake and then still charge me the admin fees.
Now i know when i choose an ISP to pick the cheapest because good CS does not happen with an ISP.
I just hope this get out of jail free card in September is not a myth because i just want to leave and another 14 months of dealing with them is something i wouldn't wish on my worst enemy.
The worst part is its all over a 5er which is not alot at all but why should i pay for their mistakes.
The speeds have been great but the speeds would be the same with any ISP seen as they use the same lines. I wish i just stuck with TalkTalk atleast i know their CS team is awful.
AVOID IF YOU CAN
- Location
-
- Location
- Oxford
- Reviewing
- Plusnet
- Date
- 2015-08-20
- Comments
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Appalling experience. Left without broadband for 2 weeks after the engineer cancelled last minute. Then lost my old phone number from my old house as they failed to follow procedure. Nightmare experience. Sales team tells you all sorts but delivers none of it.
- Location
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- Location
- llanelli
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
-
worst internet provider , had at least 30 dropped connections a day , complained they then slowed my broadband speed to 186kbps by changing settings , now when i complain about speed they ignore me . my advice go elsewhere
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
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Called to esolve an issue. A lkong waiting time of 15 minutes, but once sorted really helpful and kind staff.
- Location
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- Location
- cullompton
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Location
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- Location
- north london
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
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plusnet are probabily the worst internet provider in london , or the world
their customer support is almost nonexistant
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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NIGHTMARE. My money had been taken away for nothing. I ordered a broadband from them, but since I don't have an existing line in my new place, I have to pay for line rental as well. However, they activated the line one month before the internet could go active, and charged me for a month line rental, which was basically useless since internet was not yet active. I asked for refund, but not a single duck is given! AVOID THIS COMPANY.
- Location
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- Location
- london
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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An awful service that has not performed as advertised since it was installed. 36 Mbps package has never got above 11 Mbps and I have spent days with an average speed of 3 Mbps.
DO NOT BUY FROM THIS BROADBAND PROVIDER!
- Location
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- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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On 12/3/15 I got email from PlusNet inviting me to pay 12months advance rental £155.88. I paid. On 2/7/15 I got email inviting me to pay 12months advance from 2/9 for £185.88. I have left PlusNet as my 12 months equals 6 months to them! Watch your emails! Looking back, I found they had done this before and I had paid without checking.
- Location
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- Location
- PAISLEY
- Reviewing
- Plusnet
- Date
- 2015-08-17
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.