Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    4.2 stars
  • Customer Service
    4.4 stars
  • Speed
    4.1 stars
  • Reliability
    4.3 stars

Based on 839 customer ratings since 2023-04-30 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,751 Customer Reviews over 376 pages

  • Reviewer
    Location
    Exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Despite not downloading any films or large documents we are constantly running out of our "allowance" despite the claim on the TV that its unlimited.
    Tried to get in touch to complain, the wait for an operative is 15minutes - abismal
  • Reviewer
    Location
    Preston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Awful experience . Business package , two weeks without Internet ( destroying, as we are an internet based company) 4 engineers didn't turn up. Complete nightmare. Was give a six pound refund. What an insult after all the cock ups and over £5000 lost revenue . No apology - appalling , disgusting - don't touch.
  • Reviewer
    Location
    Surrey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Plusnet has one of the worst customer service in UK: loong waiting, no email communication, no postal. Whilst it provides an average service at a good price. So if you never ever need to call them (or if you have hours to spend on the phone), it is fine.
  • Reviewer
    Location
    Leicester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waiting 45 minutes to get through to their customer service. Is this for real!
  • Reviewer
    Location
    Tewkesbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just straight up rubbish simple as that
    No net for a week now since they "fixed" the problem on our line, not able to book me an engineer. Lied to us, spent over 5 hours on hold since last Thursday. Useless
  • Reviewer
    Location
    Southampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Disaster from start to finish. Automatic order processing didn't process the order. When chased to find out what was happening (very long wait on all call times), was advised that order hadn't been placed but could be done manually after another two week wait. On appointed day when nothing happened and engineer hadn't turned up- another series of hanging on the phone chasing. This time advised order had been rejected - but notification to me. As a result lost my existing line and broadband. Sky subsequently resurrected my line and broadband for me. Wouldn't recommend Plusnet to my worst enemy
  • Reviewer
    Location
    Twickenham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I am most disappointed – long waits for downloads???
    Promised finer within the year? No sign? Service has been poor over the last month in particular.
    when calling lengthy waiting time on premium rates - I would like out for such poor service. Maybe they can offer better - but its not good! Could do better/
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recently tried to switch from BT, and was told everything would be switched over around 2 weeks later. 2 weeks later I had heard nothing, so I gave them a call. The phone line was then activated fairly quickly, but following this I was fed constant lies about when the broadband would become active. It is now approaching 4 weeks since the initial order and the broadband is still not active. I just keep getting told that their suppliers have problems etc etc. One of the worst companies I have ever dealt with, avoid.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 12 months nothing but constant drop outs and disconnects. I worked out the Modem/Router they supplied was faulty. I have contacted support 4 times in the past 12 months and every time they refused to swap it saying no fault found. In the end I purchased a NetGear Router myself and surprise surprise it fixed all my problems. So as my contract is up im moving back to Sky where i was getting 13 Meg not 10-8 Meg i got from Plusnet.
  • Reviewer
    Location
    Redhill
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I choose PlusNet because they were supposed to have outstanding customer service. Well as good as you can get for an ISP. I have had nothing but problems with their CS team if you can call it that.

    The online department are rude, waiting times to get through on the phone are ridiculous.

    They take a payment from the wrong month and then punish me because of their mistakes. They even own up to it being their mistake and then still charge me the admin fees.

    Now i know when i choose an ISP to pick the cheapest because good CS does not happen with an ISP.

    I just hope this get out of jail free card in September is not a myth because i just want to leave and another 14 months of dealing with them is something i wouldn't wish on my worst enemy.

    The worst part is its all over a 5er which is not alot at all but why should i pay for their mistakes.

    The speeds have been great but the speeds would be the same with any ISP seen as they use the same lines. I wish i just stuck with TalkTalk atleast i know their CS team is awful.

    AVOID IF YOU CAN

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.