1,510 Customer Reviews over 151 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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The worst broadband provider ever. Avoid it at any cost!
I joined Vodafone on October 18th and immediately realised my broadband constantly drops, so called their technical support. Vodafone initially told me it takes up to 10 days for router to just itself so I should give them time i.e until October 28th. But 28th October came and gone and still the same issue.
The issue continued into November, and I kept calling their technical support with no result. Today is the December 4th and still I get disconnected at least 10 times a day, so finally decided to call their technical support for the last time before take it further and complain to Ofcom.
- Location
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- Location
- Ramsbottom
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
- Location
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- Location
- Peebles
- Reviewing
- Vodafone
- Date
- 2018-12-03
- Comments
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If I could give a minus review I would. The WORST company I have dealt with by far. Supposed to activate broadband services on 21st November. Two weeks later, still nothing. Spent hours on phone on three occasions, most of the time on hold listening to Fleetwood Mac. People I speak with are useless and can't resolve problem. Can't even explain clearly what problem is. They don't acknowledge e mail complaints or complaints sent by post. Trouble seems to be that they mis sell something they can't actually provide. They claim they can supply to your postcode but when it comes down to the activation date then it turns out that they don't actually have the capacity to supply what they said they could. You have to come to this realisation yourself as they won't tell you. They will just give you vague assurances that it will be fixed by Open Reach at some vague future date.
- Location
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- Location
- Charvil
- Reviewing
- Vodafone
- Date
- 2018-12-03
- Comments
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Decided to go with VP due to a long standing issue with my phone, they kept at it and finally resolved the problem. Was not happy about the length of time but customer service eventually work reallly well.
Now to the broadband, another reason was the free gift more later, speed is 30mbps which is great, I am on Suoerfast 1, really pleased.
Reliability I have had to reset the router once so again completely happy.
Overall satisfaction - well I am not satisfied as my promised free gift of a Sonos 1 speaker still has not turned up. The last communication I received was that it will be delyaed another 15 days. Called their promotions team and although a very nice chat no commitment of a delivery date. Apparenty they are very popular and VP are waiting for supplies. They could go to John Lewis or Amazom as they seem to grow on Christmas trees there. So VP if you make a sales promise good Customer Service depends upon you fulfilling your side of the bargain or at least communicating in a meaningful manner.
- Location
-
- Location
- Mk
- Reviewing
- Vodafone
- Date
- 2018-12-02
- Comments
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Join Vodafone broadband in October this year total price would be £23 for existing Vodafone customers unfortunately there is no option for them to add a 5 pound discount so I have to paid £28 a month for 18 months the speed of the broadband is nowhere near what they appetising Wi-Fi is rubbish No good for streaming continually dropping out customer services are absolutely rubbish do not have a clue what they’re talking about you just get passed from department to department I’m going to cancel this contract early just to get away from Vodafone
- Location
-
- Location
- Non US Resident
- Reviewing
- Vodafone
- Date
- 2018-12-02
- Comments
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Worst mobile company ever,legalised rip off merchants, please don't ever get anything from this company.
- Location
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- Location
- N. Ireland
- Reviewing
- Vodafone
- Date
- 2018-12-01
- Comments
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Absolutely and utterly useless. I have mobile.phone with broadband and felt ok lets give these a try. Massive mistake. They left me without broadband for 1.5 months after simply failing to complete the order with openreach. Twice. So so infuriating. Left.and moved to BT. Seamless.
- Location
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- Location
- wakefield
- Reviewing
- Vodafone
- Date
- 2018-11-30
- Comments
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promised 55mbs , after 5-6 oclock till midnight down to 2-3mbs . customer service is a merry go round of people reading from a script who all say the same thing. far to many layers to actually get to the person you want. spent more time on phone either waiting in ques or being passed to someone else, who would then tell you to do same thing. and if you email complaint if you have not got vodafone number it wont send. so atfer 10 calls ,an engineer visit who said nowt wrong with line . im off to pastures new. dont touch with barge pole. look at vodafone community first.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
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Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.
TODAY IS 28 NOVEMBER 2018.
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
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I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
- Location
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