1,510 Customer Reviews over 151 pages
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2018-11-27
- Comments
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This is by far the worst broadband provider I have seen in UK, slow service, continuous drop offs for broadband and sometimes it doesnt work for days. Stay away from vodafone
- Location
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- Location
- Torpoint
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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When we first joined Vodafone we were getting around the advertised 30+ speed. Recently the speed has dropped alarmingly some days, when we struggle to get anything done. Now it sits around the 20 level all the time. We have never had such low speeds from any other suppliers since we started to get fibre. Unfortunately we have quite a while to run on our contract. Avoid Vodafone if you want reliable so-called super fast broadband.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
- Location
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- Location
- Enfield
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Painful. stay away. They told me I could keep my existing landline and that I should cancel my contract with my current provider. I cancelled it and of course they could not bring the number over. The free gift offer is a convoluted process (I suspect loads of people probably didn't get the gift) - I didn't get the email and then I was told I could claim the gift and then I was told I couldn't because I was outside of the time limit...but I didn't get the email...
- Location
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- Location
- Romford
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge
- Location
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- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
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Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable....
- Location
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- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
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Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
- Location
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- Location
- Dover, Kent
- Reviewing
- Vodafone
- Date
- 2018-11-24
- Comments
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Vodaphone Broadband, shambolic, Inept, liars, useless and a waste of time.
Hope that people will read this and take great note, if Vodaphone wish to respond to try and defend their shambolic performance then please feel free.
Having had Vodaphone at my previous home I made the mistake of asking them to provide my broadband service at my new property, what a mistake that has been. Prior to contracting I was assured that I would receive at least 60mbps, on the day of activation my speed was between 9 and 12mbps and has remained so despite being charged for the higher claimed speed that I would receive.
I telephoned on the Friday to report the poor speed, and advisor stated that this was because my new property still ran on copper and not fibre, however, an engineer would complete some external works on the Monday and change me over to fibre, no need to be at home and all would be up and running on Monday evening I was assured. I was also told by the advisor that I would receive a call on the Monday to confirm all was well.
Monday came and went and surprise, surprise, no call and still the same old speed of between 9 and 12mbps. On the Wednesday I contacted Vodaphone and as per normal sat in a queue for the best part of 40 minutes and to chat to yet another advisor who gave a different story. I was told by her that the colleague I spoke to on Friday should never have told me what he did, could I now remove the faceplate of my master socket and plug my line into the test socket for 24 – 48 hours and they would run some tests and give me a call. This I did only to receive no call or update. On Saturday I yet again telephoned Vodaphone only to wait yet another 30 minutes, yet another advisor agreed that there was a problem as they measured the speeds at their end only to find that I was getting the speeds that I told them from the start, Vodaphone agreed to send an engineer out for Friday 23rd November 2018 as I run my own business and being at home is rare. I received a confirmation text for the engineer, so all seemed ok.
Friday 23rd arrived, my appointment was from 1300 to 1800. My wife and I ensured we were indoors for midday so as not to miss the appointment, at around 2pm we received a call from a second line support assistant who did not seem to have a clue what she was on about, after the conversation I again telephoned Vodaphone to report the call and that the caller appeared to be confused about what it was she was meant to be doing. Yet another support assistant took the call only to tell me that an engineer’s appointment had been booked for Monday 26th November 2018, I assured her that she must be confused as I had a text from Vodaphone to confirm the engineer was booked for Friday 2rd hence the reason for taking the time off at a huge expense, she assured me I was wrong so I asked to escalate the case, a lady called Eman took over only to confirm the assistants view that the engineer would be attending Monday, I again pointed out the confirmation text from Vodaphone to say that the engineer would be out today (Friday), Eman then started to change her story and said that the call I had taken from second line support earlier that afternoon was to confirm the engineer would be calling out on Monday, when I called her a liar and instructed her to pull the voice recordings of the calls she became very defensive and again changed her story, she now stated that an engineer had called out to complete some external works but was unable to rectify the fault and that’s why they needed to get an engineer out on Monday. I told Eman she was lying and I now wanted to escalate the case further, she did her best to try and not escalate the case but I am fairly persistent.
I was next passed onto someone who claimed to be from the Directors complaints or support division, I explained the above to him in great detail and stated that I wanted a resolution by the end of the call, he went of the line for 5 – 10 minutes to try and sort things out but the long and short of his answer was that I may have been routed through a wrong exchange and my line was over 2.5kms from an exchange to I would not get the speeds that they had guaranteed me and they could and would not improve on the speed of 9 – 12mbps, staggeringly we run fibre optic cables below the sea to other countries with no issues yet Vodaphone cannot provide a fibre optic line over 2.5kms. I then asked them to send an engineer out on a weekend but he claimed no BT / Openreach engineers work on a weekend in Dover, having spoken to BT Openreach this is incorrect and Vodaphone will not pay the extra for an engineer to come out on the weekend.
When I informed them that Vodaphone was in breach of contract and misrepresentation to gain sales he said he would allow me to leave my contract early, wow what a gent and gesture, as I told you I would be leaving regardless of your gesture as you have failed to provide the service you are contracted to.
Needless to say I have now asked BT to take over my services and when the 44 mobile phone contracts are due for renewal for my business guess who will not be getting them?
I should also add that when asked about compensation I was informed that none would be given as Vodaphone do not pay compensation, well Vodaphone watch out for the Small Claims forms which will be in the post Monday for breach of contract and loss of Retention.
- Location
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- Location
- Stirlingshire
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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Utter garbage. 9 Months of pathetic unreliable service. Once you’ve reconnected each day it’s tediously slow. We don’t even bother connecting our phones to the WiFi any more as the 4g is 100 times faster.
Gave up trying with the customer services for the good of my mental health and just gonna ride out the last 3 months of this god awful contract.
- Location
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- Location
- Crowborough
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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I’ve got the 35mbps deal and my usual speed test is around 15 so spoke to vodafone and got it sorted for 5 mins it was ok and went back to the same and this carried on throughout my 12 month contract. Funny how they always manage to make it ok almost instantly when you contact them? Any way I cancelled giving my 30 days notice and the moment I did this my speeds are no more than 5 mbps!!! Complete joke! Now they can’t make it any better apparently, I wonder if this is because I’ve cancelled my subscription? even though it’s not supposed to expire until the end of the month, it’s basically non existent any way!!! Vodafone are a joke.
- Location
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